ELECTRICAL SYSTEM:IGNITION
2010 Dodge Journey AWD
Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Overview
Our database contains 97 NHTSA owner-reported complaints for the 2010 Dodge Journey AWD, most frequently naming the electrical, brakes and engine categories. 1 safety recall has been issued covering this model year; 3 NHTSA investigations name it; and 23 manufacturer communications are on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Complaint activity over time
When owners filed reports about this model year
View as table
| Month | Complaints filed | Cumulative |
|---|---|---|
| Aug 2010 | 2 | 2 |
| Sep 2010 | 1 | 3 |
| Mar 2011 | 3 | 6 |
| May 2011 | 1 | 7 |
| Jul 2011 | 2 | 9 |
| Aug 2011 | 2 | 11 |
| Apr 2012 | 1 | 12 |
| Jun 2012 | 1 | 13 |
| Jul 2012 | 1 | 14 |
| Sep 2012 | 1 | 15 |
| Dec 2012 | 1 | 16 |
| Feb 2013 | 1 | 17 |
| Jun 2013 | 2 | 19 |
| Jul 2013 | 2 | 21 |
| Feb 2014 | 1 | 22 |
| Mar 2014 | 2 | 24 |
| May 2014 | 4 | 28 |
| Jun 2014 | 1 | 29 |
| Jul 2014 | 3 | 32 |
| Aug 2014 | 2 | 34 |
| Oct 2014 | 1 | 35 |
| Nov 2014 | 1 | 36 |
| Dec 2014 | 1 | 37 |
| Jan 2015 | 2 | 39 |
| Feb 2015 | 1 | 40 |
| Mar 2015 | 1 | 41 |
| Jun 2015 | 1 | 42 |
| Jul 2015 | 2 | 44 |
| Aug 2015 | 3 | 47 |
| Oct 2015 | 1 | 48 |
| Nov 2015 | 1 | 49 |
| Dec 2015 | 1 | 50 |
| May 2016 | 1 | 51 |
| Jun 2016 | 1 | 52 |
| Aug 2016 | 1 | 53 |
| Jan 2017 | 2 | 55 |
| Apr 2017 | 2 | 57 |
| May 2017 | 1 | 58 |
| Jun 2017 | 1 | 59 |
| Aug 2017 | 4 | 63 |
| Sep 2017 | 3 | 66 |
| Oct 2017 | 2 | 68 |
| Jan 2018 | 1 | 69 |
| Feb 2018 | 2 | 71 |
| Apr 2018 | 1 | 72 |
| Jun 2018 | 1 | 73 |
| Jul 2018 | 1 | 74 |
| Aug 2018 | 2 | 76 |
| Oct 2018 | 3 | 79 |
| Nov 2018 | 2 | 81 |
| Dec 2018 | 4 | 85 |
| Jan 2019 | 2 | 87 |
| Feb 2019 | 2 | 89 |
| Mar 2019 | 1 | 90 |
| Apr 2019 | 1 | 91 |
| May 2019 | 2 | 93 |
| Jun 2019 | 1 | 94 |
| Jul 2019 | 2 | 96 |
| Apr 2020 | 1 | 97 |
What owners report
Complaints grouped by the component NHTSA recorded
- Electrical5336.3%
- Brakes2215.1%
- Engine1611.0%
- Steering149.6%
- Driver assistance117.5%
- Airbags64.1%
- Exterior lighting53.4%
- Powertrain (other)42.7%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Safety recalls
1 campaign cover this model year
Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.
Check a VIN on NHTSA.govSafety investigations
NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.
Vehicle entrapment
The Office of Defects Investigation (ODI) opened PE23-008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During the investigation, ODI collected information from the manufacturer and involved parties to confirm or refute the defect allegation. ODI has determined that additional reports of vehicle entrapment exist for other model year Dodge Journey vehicles. ODI continues to explore the cause of the thermal event and its potential effect on the actuation of the door locks. ODI also continues to explore other potential causes for door lock malfunction. ODI has determined that an upgrade to an Engineering Analysis (EA) is necessary to continue the review of the investigative material and to assess the risk to motor vehicle safety . To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Totally Integrated Power Module Failure
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
Air Bag Non-Deployment/Engine Stall
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Recent owner complaints
Reports submitted to NHTSA, shown in the owner's own words
I WAS AT A STOPLIGHT WAITING FOR MY RIGHT OF WAY THE LIGHT TURNS GREEN I PUSH ON THE GAS AND IT GOES TO THE CENTER OF THE LIGHTS AND LOSES POWER THEN SHUTS OFF. I TRY TO START BUT IT JUST STARTS CLICKING WITH A RED LIGHTNING BOLT ON THE DASH I TR TO MOVE IN N AND IT WOULDN'T LET ME TILL AFTER LIKE 5 TIMES... FINALLY AFTER ALMOST BEING HIT FROM BEHIND THE OPPOSITE SIDE TURNS GREEN AND IM HAVING TO PUSH THE CAR BY MYSELF WITH 4 KIDS UNDER 4. TILL THIS DAY ITS UNKNOWN SITTING IN MY DRIVE WAY, AND EVER SINCE IT HAS HAPPEN IT WON'T START ANYMORE. NEVER HAD ANY PROBLEMS TILL THAT DAY ALWAYS BEEN WELL MAINTAINED. AND IT SEEMS LIKE I DRAINS EVERY BATTERY.ALSO A FAMILY MEMBER HAS THE SAME CAR AND THE SAME PROBLEM HAS HAPPEN TO THEM ALSO.
- NHTSA ID
- 11321048
- Incident
- Dec 12, 2019
- Mileage
- 118,000 mi
HORN RANDOMLY GOES OFF WHILE DRIVING OR PARKED
- NHTSA ID
- 11230432
- Incident
- Jul 2, 2019
- Mileage
- 109,532 mi
THE HORN BLOWS CONTINUOUSLY OUT OF NO WHERE. I HAVE CHANGED THE BATTERY ON THE VEHICLE AFTER I HAD ONE COMPLETELY DEAD. IT WAKES UP NEIGHBORS IN THE MIDDLE OF THE NIGHT. MY ALTERNATOR IS GOOD AND PROVIDES THE CORRECT AMPERAGE. IT HONKS WHEN STARTED, SITTING STILL AND OFF AND ALL THE TIME. THIS HAS BEEN GOING ON FOR 6 MONTHS NOW.
- NHTSA ID
- 11229311
- Incident
- Jul 3, 2019
- Mileage
- 95,000 mi
THE HEADLIGHTS HAVE STOPPED WORKING. FUSES ARE GOOD AND BULBS ARE GOOD.
- NHTSA ID
- 11218633
- Incident
- Jun 1, 2019
- Mileage
- 46,000 mi
I BOUGHT THIS VEHICLE BRAND NEW SINCE I PUT AT LEAST 3-4 SETS OF BRAKES ON THIS CAR AND 2 SETS OF ROTORS A YEAR SINCE OWNING IT. I HAVE 56000 MILES ON MY CAR I KNOW THAT BRAKES AND ROTORS ARE NOT COVERED UNDER WARRANTY IT'S REGULAR MAINTENANCE ON A VEHICLE. BUT THIS IS OVER KILL. MY CAR IS CURRENTLY IN THE SHOP I BELIEVE THAT MY ANTI LOCK BRAKE PUMP ASSEMBLY IS OUT. I'VE REPLACE THE MASTER CYLINDER AND 2 BRAKE LINES I STILL HAVE NO PEDAL TO SPEAK OF. THE FIRST MONTH I OWNED THIS CAR THE BRAKES AND ROTORS WERE REPLACED BY BARRETH IN WASHINGTON, MO
- NHTSA ID
- 11208794
- Incident
- May 3, 2019
- Mileage
- 56,000 mi
THE CAR WILL NOT START
- NHTSA ID
- 11207916
- Incident
- May 15, 2019
MY JOURNEY WAS WORKING FINE UNTIL A FEW MONTHS AGO, WHEN THE BATTERY SEEMINGLY DIED. I REPLACED IT (NO SMALL FEAT) AND ALL WAS GOOD FOR A BIT. NOW, EVERY THIRD DAY, I GO OUT AND THE CAR IS DEAD. THE BATTERY IS BRAND NEW, BUT THE CAR ACTS AS IF IT IS DEAD. I DISCONNECT THE NEGATIVE LEAD, [PUT IT BACK ON, AND VOILA, IT STARTS AGAIN. THE BATTERY IS FINE. AT LEAST FOR A DAY, AND THE REPEATS...OVER AND OVER. I TOOK IT IN FOR THE RECALL ON THE STEERING COLUMN ELECTRICAL ISSUE AND IT LASTED FOR A WEEK AFTER THAT, AND THEN DEAD AGAIN. I SEE THE FORUMS THAT SAY LOTS AND LOTS OF PEOPLE HAVE HAD THIS PROBLEM...HAS ANYONE ACTUALLY GOT IT FIXED IN WHICH IT HAS STAYED FIXED? SINCE DODGE REFUSES TO ACKNOWLEDGE THAT THIS IS A PROBLEM, WE ARE IN A BAD CATCH-22 IN WHICH THE DEALER CAN'T/WON'T FIX IT BECAUSE IF THEY ACKNOWLEDGE THAT THIS IS AN ISSUE, THEN THEY FEEL RESPONSIBLE FOR IT, WHICH THEY CAN'T /WON'T DO. SO I AM IN THE ENDLESS BACK-AND-FORTH WITH REPAIR PLACES, WHO I SUSPECT JUST DISCONNECT THE NEGATIVE TERMINAL, RECONNECT IT, CALL VICTORY AND CHANGE ME $200. I HAVE REPLACED STARTER, ALTERNATOR AND BATTERY 3 TIMES.
- NHTSA ID
- 11193597
- Incident
- Jul 2, 2016
CAR WILL NOT TURN ON. ONE DAY IT URNS ON FINE NEXT DAY WONT TURN ON.
- NHTSA ID
- 11190174
- Incident
- Mar 19, 2019
- Mileage
- 44,955 mi
Manufacturer communications
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
ACTUATOR - A/C AND HEATER
ACTUATOR - A/C AND HEATER
ELECTRICAL SYSTEM:WIRING
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
ELECTRICAL SYSTEM
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
ENGINE AND ENGINE COOLING; EQUIPMENT
If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Compare model years
Complaint and recall counts across every year of this model
| Year | Complaints | Recalls | Investigations | Issue Index |
|---|---|---|---|---|
| 2010Viewing | 97 | 1 | 3 | 43.0 |
| 2009 | 161 | 0 | 4 | 42.7 |
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.