Owner-reported complaints naming the steering system, filed with NHTSA
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Reports naming the steering system — racks, columns, power-steering assist and steering linkage. Every record below is an owner-reported complaint about the 2009 Dodge Journey submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 72 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 72, in the owner's own words
Power steering hose ruptured after a few days of snow and ice. I went to drive to the store but was unable to turn out of the driveway due to no power steering. I done some research to where I found out there was a recall for this same issue but evidently my VIN # isn't included in this recall as while as many others I have read about online. I think this needs to be looked into.
The contact owns a 2009 Dodge Journey. The contact stated that while reversing in cold weather, the vehicle lost power steering functionality. Upon inspection, the contact became aware that the power steering hose was leaking fluid and had detached. There were no warning lights illuminated. The contact related the failure to NHTSA Campaign Number: 16V273000 (Steering). The vehicle was towed to the local dealer, and the contact was informed that the VIN was not associated with the recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that the VIN was not included in the recall. The approximate failure mileage was 77,000.
The steering locked up could not turn or straighten car out. All electrical things lights air conditioning gas light just went haywire and is still not working. The shifting system I guess is what u call it started slipping out of gear like going into natural or first gear and nothing else. Several cars had to serve to keep from getting hit at 70+ miles an hour and I had no control other than to hit the break on the freeway and pray. Accordingly to the Bob site there's so many problems I know the ones I've had I just didn't know I could let any one know that mattered. I've reported it today. The first time it slipped out of gear I thought maybe it was something I may have done as far as the electric it was Little things like AC works as it pleases airbags light up tire pressure ECT the gas light no longer moves stays on E unknown to exact dates
Power steering return hose ruptured when I started the vehicle after setting in sub zero temps for about a week. Found a recall for this same problem but my vehicle was not listed. I feel it should have been. Hope you can adjust the recall for this major issue.
The contact owns a 2009 Dodge Journey. The contact stated while driving at an undisclosed speed, the power steering assist failed to operate as needed. Upon inspection, the contact noticed that there was a cracked power steering hose located underneath the vehicle. The contact replaced the power steering hose; however, the failure recurred. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 172,000.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT DUE TO THE INCLEMENT WEATHER, THE POWER STEERING HOSE FROZE AND BURST. THE CONTACT STATED THAT SHE HEARD A POPPING SOUND BEFORE THE STEERING WHEEL BECAME HARD TO STEER. THE VEHICLE WAS UNABLE TO MAKE RIGHT OR LEFT TURNS. THE CONTACT STATED THAT THE BATTERY WARNING LIGHT ILLUMINATED. THE CONTACT STATED SHE WAS ABLE TO DRIVE THE VEHICLE TO HER RESIDENCE WHERE THE VEHICLE WAS TURNED OFF AND FAILED TO RESTART. THE CONTACT ALSO STATED THAT THERE WAS NO POWER STEERING FLUID IN THE RESERVOIR. NEITHER THE DEALER NOR MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 194,000.
I GOT THIS VEHICLE IN OCTOBER IT DROVE GREAT UNTIL A COUPLE WEEKS AGO. NOW IT HAS STARTED HAVING STEERING DIFFICULTIES LIKE IT PULLS TO THE RIGHT WHEN DRIVING.
MY WIFE DRIVE THIS VEHICLE MOSTLY TO WORK AND I AM AFRAID FOR HER TO DRIVE ANYMORE I HAD TO REPLACE THE BRAKE CALIBRES THEY LOCK UP AND THEN I END UP REPLACING THE ROEDER AND THE BRAKE PADS THEY ARE ALSO THE POWER STEERING PUMP I HAD TO REPLACE AND THE HOSES FOR IT HAS BUSTED A FEW TIMES.I HAVE LUCKILY BEEN THE ONE DRIVING WHEN IT HAS DONE ANY OF THOSE THINGS. I'M AFRAID OF MY WIFE TO DRIVE IT ANYMORE. IT IS HER CAR.I OWN A DODGE DAKOTA AND LOVE IT,BUT THE JOURNEY IS A TERRIBLE MADE VEHICLE. I'M NOT EXPECTING ANYTHING FROM THIS JUST WANT DODGE TO KNOW, BUT I'M SURE THEY ALREADY DO.
POWER STEERING HOSE RUPTURES AT COLD TEMPS. RECALL S08 IS IN EFFECT FOR SAME YEAR, MAKE, MODEL BUT VIN IS NOT COVERED. PETITION HAS BEEN STARTED TO GET THOSE OF US WHO ARE EXPERIENCING THE SAME ISSUE SOME RESOLVE IN THIS MATTER. HTTP://CHNG.IT/WHKLRVVJB8. *TR
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS POWER STEERING ASSIST AND BECAME DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO AN UNKNOWN MECHANIC WHO DIAGNOSED THAT THE POWER STEERING HOSE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. CHRYSLER WORLD LOCATED AT (2612 COUNTY RD ABRAMS, WI 54101, (920) 826-4141), AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER 16V273000(STEERING). THE FAILURE MILEAGE WAS 68,000.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE POWER STEERING HAD MALFUNCTION AND THE STEERING WHEEL HAD BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. UPON INSPECTION, IT WAS DISCOVERED THAT A POWER STEERING FLUID HOSE HAD RUPTURED CAUSING THE POWER STEERING FLUID HAD LEAK OUT. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 150,000. THE VIN WAS INVALID.
POWER STEERING PRESSURE LINE FOR DODGE JOURNEY 2009 TO 2016 . WHEN SUBJECTED TO COLD WEATHER THE POWER STEERING LINE CAN HOSE RUPTURED AT START UP WHEN IT WAS COLD OUTSIDE . THAT IS EXACTLY WHAT HAPPENED TO OUR 2009 DODGE JOURNEY THIS PAST WINTER AND THE LINE SPLIT OPEN, DIDN'T REALIZE IT WHILE I WAS IN HEAVY TRAFFIC, NO STEERING, IT COULD OF KILLED US. . DODGE IS TELLING US THAT OUR VEHICLE VIN NUMBER DOES NOT FALL UNDER THAT RECALL
POWER STEERING HOSE RUPTURE AND IT LEAKING
I BOUGHT THIS DODGE JOURNEY SXT LAST YR 2/16/2018, I ASKED THE SALESMAN IF THERE'S ANY RECALLS OR ANYTHING WRONG WITH THIS CAR.. HE SAID ONLY NEED TO REPLACE THE REAR TIRES.. I CONTACTED A LEMON LAW LAWYER THE NEXT DAY AFTER GETTING THE TIRES REPLACED BC HE LIED TO ME, THE TIE ROD & BALL JOINT HAD TO BE REPLACED, ON TOP OF THAT I FOUND OUT THERE ARE (4) RECALLS ON MY CAR THAT WERE NEVER TAKEN CARE OF, SO DODGE CHYRSLER DEALERSHIP REPLACED THE FRONT/BACK AIRBAGS IN (MAR/APRIL)OF YEAR 2018.. I RECEIVED THE RECALLS TO MY PHONE, TO TOP THAT OFF I PURCHASED THIS VEHICLE IN CASH OVER ($4,263.00), THE LEMON LAW LAWYER TOLD ME TO GO TO A WEBSITE TO GET THE HISTORY ON MY CAR I BOUGHT, IT WAS INVOLVED IN A CAR ACCIDENT ON PASSENGER SIDE ON (10/18/2017).. I WAS LIED TO TOTALLY, I ALMOST GOT REAR ENDED BC THE TRANSMISSION STOPPED ON ME, MY SISTER RAISED $$ TO GET TRANSMISSION REPLACED, NOW HAD TO PUT NEW BRAKES/NEW BATTERY/NEW STARTER/ANOTHER NEW TIRE/ THEN THE HUB ASSEMBLY BROKE ALONG WITH THE SWAY BAR ARM, THE ELECTRICAL SYSTEM IS FAULTY & CAR STARTS BUT THEN IF I GO ANYWHERE & THEN TRY TO START TO GO HOME, IT WON'T START & THE FOB KEY NEEDS TO BE REPLACED AS WELL.. THIS CAR IS A SAFETY HAZARD, TOO MANY PROBLEMS THAT SHOULDN'T BE HAPPENING..IT HAS STOPPED ON ME TOO MANY TIMES TO COUNT, I'M AT THEE POINT I AFRAID TO DRIVE IT.. THIS VEHICLE HAS (2 RECALLS) THAT HAVE NOT BEEN TAKEN CARE OF YET, I HAD TO CALL CANADA TO TELL THEM I BOUGHT THE VEHICLE BC THEY DIDN'T HAVE ME AS THE NEW OWNER, I DIDN'T GET ANY RECALL NOTICES IN THE MAIL BC I JUST BOUGHT THIS CAR LAST YR & IT WAS AT A DEALERSHIP, THEY NEVER TOOK CARE OF THE RECALLS,, I WAS SENT A NOTICE TO MY CREDIT KARMA ACCT TELLING ME THERE'S 4 RECALLS BUT THE AIRBAGS ARE DISMISSED BC THEY WERE TAKEN CARE OF,. I HAVE 2 RECALLS THAT HAVE NOT BEEN REPAIRED.MY IGNITION SWITCH HASN'T WORKED FROM THE DAY I BOUGHT THIS CAR,IT'S LOOSE.
THERE IS A RECALL FOR THE POWER STEERING PRESSURE LINE FOR DODGE JOURNEY 2009 TO 2016 . WHEN SUBJECTED TO COLD WEATHER THE POWER STEERING LINE CAN RUPTURE AT START UP. THAT IS EXACTLY WHAT HAPPENED TO OUR 2009 DODGE JOURNEY THIS PAST WINTER AND THE LINE SPLIT OPEN. DODGE IS TELLING US THAT OUR VEHICLE VIN NUMBER DOES NOT FALL UNDER THAT RECALL. *DT *TR
MY POWER STEERING LINE BREAKS IN THE COLD. IT HAS DONE IT SEVERAL TIMES AND I'VE HAD TO REPLACE IT. DONE IT WHILE PARKED AND OFF AND WHILE DRIVING DOWN THE HIGHWAY.
MY CAR FAILS TO STAY STARTED WHEN STICKING THE KEY IN THE IGNITION.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 25 MPH, AN ABNORMAL NOISE WAS DETECTED FROM THE VEHICLE. THE CONTACT ALSO MENTIONED THAT THE BATTERY NEEDED TO BE CHARGED IN ORDER FOR THE VEHICLE TO START AND POWER STEERING FLUID WAS LEAKING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING HOSE WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO RIVERSIDE AUTO & TRUCK SALES (N3696 US-2, IRON MOUNTAIN, MI 49801, (906) 774-2120) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WOULD NEED DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 131,000.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHEN THE VEHICLE WAS STARTED, THE STEERING WHEEL BECAME DIFFICULT TO TURN. WHILE INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THERE WAS NO POWER STEERING FLUID INSIDE THE VEHICLE. WHEN THE CONTACT ATTEMPTED TO ADD POWER STEERING FLUID, IT LEAKED OUT ONTO THE GROUND. THE VEHICLE WAS TAKEN TO WILDE CHRYSLER JEEP DODGE RAM SOUTH STREET (1710 WI-164, WAUKESHA, WI 53186, (262) 544-5400) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING COOLER AND RETURN HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS CURRENTLY AT THE DEALER AWAITING PARTS FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 103,000.
POWER STEERING LEAKING FROM EXTREME COLD WEATHER
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. AFTER STARTING THE VEHICLE, THE POWER STEERING HOSE RUPTURED AND THE CONTACT NOTICED FLUID LEAKING UNDERNEATH THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V273000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
POWER STEERING RETURN LINE RUPTURES IN COLD WEATHER. THERE IS AN OPEN RECALL FOR SAME MAKE, MODEL, AND YEAR BUT MY VIN NUMBER IS NOT UNDER THAT RECALL. RECALL #S08. I HAVE HAD THIS ISSUES SINCE I BOUGHT THE CAR USED IN 2013. EVERY YEAR WHEN IT GETS COLD OUT I START THE VEHICLE AND THE LINE BURST LEAKING POWER STEERING FLUID EVERYWHERE. I HAVE NOT HAD THE MONEY TO REPLACE THE LINES AND THIS HAS BEEN HAPPING FOR 5 YEARS NOW. THIS HAS NOW CREATED A SEAL ON THE POWER STEERING PUMP TO LEAK AS WELL. NOW I HAVE POWER STEERING FLUID ALL OVER MY ENTIRE ENGINE BECAUSE OF THE PUMP LEAKING EVERYWHERE. I CALLED DODGE AND THEY WERE NOT HELPFUL TOLD ME IT'S A VIN SPECIFIC ISSUE AND THERE IS NOTHING THAT THEY CAN DO ABOUT IT WHEN I'M CLEARLY HAVING THE SAME EXACT ISSUE. PLEASE HELP!!
THE POWER STEERING HOSE RUPTURED CAUSING FAILED STEERING CONTROL ALMOST LEADING TO THE VEHICLE HITTING THE HOUSE. THIS IS THE THIRD TIME THE THE HOSE HAS RUPTURED. THE TWO OTHER OCCURRENCES WAS WINTER 2017-2018. THIS ONLY SEEMS TO BE AN ISSUE IN COLD WEATHER. I SEE THERE IS A RECALL FOR THIS ISSUE INVOLVING THIS MODEL IF IT CONTAINS A ENGINE OIL COOLER. SEEM THERE ARE THOUSANDS OF PEOPLE DESCRIBING THIS SAME ISSUE ON LINE IN THE US AND CANADA.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE EPS WARNING INDICATOR FLASHED AND THE POWER STEERING FAILED TO FUNCTION. THE STEERING WHEEL BECAME EXTREMELY TIGHT AND THERE WAS AN INTERNAL ELECTRICAL FAILURE, WHICH CAUSED THE RADIO AND BRAKES NOT TO WORK. IN ADDITION, THE BRAKE INDICATOR WAS ILLUMINATED. THE DEALER (TRANSITOWNE JEEP CHRYSLER DODGE RAM OF WEST SENECA, 2989 TRANSIT RD, ELMA, NY 14059, (716) 674-6400) DIAGNOSED THAT THE RETURN POWER STEERING HOSE, COOLER, AND ABS UNIT NEEDED TO BE REPLACED. THE MANUFACTURER INDICATED THAT THE VEHICLE WAS EXCLUDED FROM THE UNKNOWN ABS AND BRAKE SYSTEM RECALLS AND HAD NOT PROVIDED AN ELECTRICAL SOLUTION TO THE DEALER. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
AFTER SETTING OUTSIDE THIS PAST WINTER MY CAR SAT OUTSIDE. WITH WINTERS PASSING I'M EXPERIENCING THE PROBLEM DESCRIBED IN S08. MY POWER STEERING RETURN HOSES HAVE RUPTURED. MY POWER STEERING FLUID IS LEAKING TERRIBLY AND I'M HAVING TO REPLACE IT DAILY. MY VIN IS ...9T133353. I'M 100% CERTAIN THAT CHRYSLER/DODGE HAS MISSED SOME VINS IN THIS ISSUE.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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