RoadVitals

2009 Dodge Journey Visibility Problems

Owner-reported complaints naming the visibility system, filed with NHTSA

Data refreshed

Visibility reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
32
Latest Aug 13, 2022
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
2%
of 1,433 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
4
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
0

What this page shows

Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2009 Dodge Journey submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 32 reports on file name it.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Owner reports naming visibility

The 25 most recent of 32, in the owner's own words

ElectricalExterior lightingVisibility
Filed Aug 13, 2022

SYMPTOMS – Dangerous Malfunction Critical Component Failure – Wipers constantly on slow speed, even in driving rain. No Rear Wiper. No TURN SIGNALS Engine rough and limited to ~2,500 RPM. No HORN. Left signal initiated by Driver in Vehicle#1 when turning left in front of other driver Vehicle#2, no left signal light resulted; Driver in Veh#2 presumed Veh#1 was proceeding straight and pulled out; Result was Near Miss frontal collision. Right Steering column stalk - Front Windshield Wipers constantly on, can not shut off. No WW washer activation. No wiper speed control – almost like default: lowest continuous operation (not intermittent and not high speed). No rear WW wiper and wash operation either. Left steering column stalk - No turn signals, no bright lights, no dash light control. Most dash gauges do work except Navigation compass. No horn, Engine limited to about 2,500 RPM – rough acceleration Even with ALL the RR WIPER FF Wiper and washer fuses removed, front wipers and lights still continuously ‘ON’. All fuses, relays, electrical grounds, and both multifunction switches checked and good. Malfunctions were sudden, abrupt, and first time experience after normal starting of this vehicle.

NHTSA ID
11479132
Incident
Jul 27, 2022
ElectricalExterior lightingVisibility
Filed Feb 10, 2022
Fire reported

Me and my son were sitting in the car waiting for my wife and the car started dying lights started were flashing the horn was honking wipers were going interior lighting and gauge cluster was all flashing then smoke started to come through the vents so we jumped out and that’s when I seen flames under the hood the wiring harness from the firewall to the fuse box was completely in flames. I eventually tamed to fire with snow beings that it was all I had at the moment. The vehicle hasn’t been inspected by anyone yet I wasn’t sure how to go about this never had to deal with anything like it. It is available for inspection anytime.

NHTSA ID
11451460
Incident
Feb 4, 2022
Visibility
Filed Jan 12, 2020

THE HEAT/DEFROST DOES NOT WORK AND I CAN'T SEE OUT THE FRONT WINDSHIELD IN WINTER. I TAKE IT BACK TO THE DEALER EVERY WINTER AND PAY FOR A NEW HEATER CORE AND FLUSHING, BUT I HAVE BEEN TOLD THAT THE PROBLEM IS MORE FUNDAMENTAL--THE RESIDUAL SAND FROM THE CASTING IS FORMING A "SLUDGE-LIKE" RESIDUE IN THE HEATER CORE AND RADIATOR. THE VEHICLE CANNOT BE SAFELY DRIVEN IN WINTER DUE TO VISIBILITY ISSUES CREATED BY THE LACK OF WORKING HEAT/DEFROST DUE TO THIS ISSUE.

NHTSA ID
11298843
Incident
Nov 25, 2016
Visibility
Filed Dec 13, 2018

DRIVERS SIDE HAS SEMI WARM AIR WHEN HEAT IS ON VENT, PASSENGER SIDE BLOWS COLD. THE DEFROSTER BLOWS FREEZING COLD AIR ON PASSENGER SIDE. DOES NOT ALWAYS SWITCH OVER TO DEFROSTER CAUSING IT VERY HARD TO SEE WHEN WINDSHIELD IS FOGGED OVER. ACTUATORS HAVE BEEN CHANGED OUT. REAR HEAT WORKS GREAT.

NHTSA ID
11161237
Incident
Oct 5, 2018
Mileage
136,000 mi
ElectricalVisibility
Filed Sep 12, 2018
Fire reported

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE PASSENGER SIDE WINDOW WAS IN THE DOWN POSITION AND FAILED TO CLOSE. THE CONTACT PLACED A BAG ON THE WINDOW; HOWEVER, WATER ENTERED THE VEHICLE. AFTERWARDS, WHILE DRIVING AT UNKNOWN SPEEDS, SMOKE EMERGED FROM THE PASSENGER SIDE DOOR, THE OTHER REMAINING DOORS FAILED TO LOCK, AND THE WINDOWS FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT TO CALL NHTSA. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 175,000.

NHTSA ID
11129126
Incident
Sep 8, 2018
Mileage
175,000 mi
Visibility
Filed Feb 5, 2018

HEAT BLOWS OUT OF DRIVER SIDE VENTS BUT BLOWS COLD OUT OF PASSENGER SIDE VENTS

NHTSA ID
11067136
Incident
Nov 1, 2017
Mileage
100,000 mi
ElectricalVisibility
Filed Nov 23, 2017

HAVE LOST MOST CONTROLS FROM DRIVERS DOOR SWITCH, ONLY THING THAT WORKS IS REAR WINDOWS. ALL OTHER 3 DOORS WORK FINE INDEPENDENTLY. VEHICLE HAD THE K07 RECALL DONE IN FEB 2011. SINCE THEN, THERE WAS INTERMITTENT AUTO/UP-DOWN ON BOTH FRONT DOORS. NOW I HAVE LOST FUNCTION AS MENTIONED BEFORE. THE VEHICLE HAS BEEN AT LOCAL DODGE/CHRYSLER DEALERSHIP SINCE 14 NOVEMBER FOR DIAGNOSIS AND REPAIR. THEY CANT FIGURE OUR PROBLEM. CHRYSLER CORPORATION WAS CONTACTED BY ME FOR ASSISTANCE ON 19 NOV. AS OF THIS MESSAGE, STILL NO FINAL DIAGNOSIS AND REPAIR. ALL THEY DO IS KEEP CHANGING PARTS AS DIRECTED BY CHRYSLER. WE ARE EXTREMELY FRUSTRATED WITH THIS SITUATION AND MY GUT FEELINGS TELL ME THERE IS A FAILURE WITH THE K07 RECALL AND/OR KEY FOB RECALL NUMBER R03. ALL THESE COMPONENTS ARE RELATED ELECTRONICALLY. SINCERELY THINK ITS TIME FOR THE NHTSA TO RELOOK THESE 2 RECALLS WITH CHRYSLER CORPORATION. *TR

NHTSA ID
11048169
Incident
Nov 14, 2017
Mileage
92,000 mi
ElectricalExterior lightingVisibility
Filed Feb 21, 2017

THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. MY WINDSHIELD WIPERS COME ON BY THEMSELVES AND WILL NOT TURN OFF, HAD TO REMOVE FUSE. AS I WAS DRIVING HOME FROM WORK THEY CAME ON AND WOULDN'T TURN OFF. THEN THE TURN SIGNALS, HEADLIGHTS, AND DASHBOARD LIGHTS STOPPED WORKING. THIS CAR HAS A MIND OF ITS OWN AND THESE WORK WHEN THEY FEEL LIKE IT; MEANING THEY COME AND GO, WORKING ONE SECOND THEN NOT THE NEXT, THEN WORKING AGAIN....USUALLY THEY DON'T WORK AND STOP FOR A LONG PERIOD OF TIME THEN EVENTUALLY WORK AGAIN LIKE NOTHING HAPPENED. THIS TIME I'M NOT SO SURE HOW LONG IT IS GOING TO GO ON BECAUSE IT IS WORSE AND ONGOING. I AM FINDING JUST HOW DANGEROUS IT IS NOT TO BE ABLE TO USE TURN SIGNALS, ETC. I AM UNABLE TO DRIVE TO WORK NOW BECAUSE OF THE HEADLIGHTS! AND NOW THE RAIN IS COMING IN AND I AM NOT GOING TO BE ABLE TO DRIVE WITHOUT HEADLIGHTS OR WIPERS. THERE SHOULD BE A RECALL ON THIS - THERE ARE SOOO MANY COMPLAINTS! IF SOMETHING HAPPENS TO ME OR MY CHILDREN OR GRANDCHILDREN THERE WILL BE A LAWSUIT FILED AS THERE IS NO REASON FOR THIS NOT TO BE RECALLED WITH ALL THE COMPLAINTS AND DANGER IT ENTAILS. COMPLAINTS I HAVE READ ARE ABOUT AIR BAGS NOT DEPLOYING, CARS STALLING IN THE MIDDLE OF DRIVING DOWN THE ROAD, ETC. THIS IS TOTALLY ABSURD!!!!! AND AS BAD AS MY CAR IS GETTING THESE PROBLEMS WON'T BE FAR BEHIND. I DO NOT HAVE THE MONEY TO DOLE OUT FOR THIS BEING A SINGLE MOM AS IT IS A COSTLY FIX, WHICH IS EXACTLY WHY THEY REFUSE TO RECALL I AM SURE!!

NHTSA ID
10956113
Incident
Feb 20, 2017
Mileage
89,100 mi
ElectricalVisibility
Filed Dec 5, 2016

"TAKATA RECALL" MY DODGE JOURNEY WAS STATIONARY, I TUNED THE KEY AND MY WINDSHIELD WIPERS CAME ON, THEY WERE IN THE "OFF" POSITION BUT YET THEY ARE GOING BACK AND FOURTH. NONE OF MY LIGHTS EXCEPT THE FRONT AND BACK ARE WORKING, MY DASH IS DIMMED, AND IT SOUNDS LIKE MY CARS IS READY TO STALL. UPON LOOKING ONLINE, I SEE SEVERAL COMPLAINTS ABOUT THIS ISSUE, BUT I'M NOT SURE IF IT IS A RECALL...THIS IS A VERY BIG PROBLEM THAT NEEDS TO BE CORRECTED BY CHRYSLER/DODGE! 2009 144,000 MILES

NHTSA ID
10929997
Incident
Dec 4, 2016
Mileage
144,000 mi
ElectricalInterior & seatsVisibility
Filed Aug 23, 2016

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHEN THE FOB WAS PLACED IN THE IGNITION, THE ENGINE DID NOT START. THE VEHICLE WAS PREVIOUSLY REPARED PER NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT WAS ALSO EXPERIENCING ELECTRICAL FAILURES THROUGHOUT THE VEHICLE. ALSO, BOTH SIDE VIEW MIRRORS WERE NOT WORKING, IN ADDITION TO ALL OF THE DOOR LOCKS, MASTER CONTROL UNIT, AND CHILD SAFETY LOCKS. THE VEHICLE WAS UNABLE TO DETECT THAT THE DRIVER'S SIDE DOOR WAS OPEN. ALSO, THE PASSENGER SIDE WINDOWS WERE NONFUNCTIONAL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE MULTIPLE REPAIRS WERE MADE ON SEVERAL OCCASIONS. THE MECHANIC REPLACED NUMEROUS MODULES, FUSES, AND RELAYS; HOWEVER, THE FAILURES RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ADDITIONAL FAILURES AND THERE WAS NO FURTHER REPAIRS OR DIAGNOSTIC TESTS. THE FAILURE MILEAGE WAS 35,000.

NHTSA ID
10897975
Incident
Jan 1, 2015
Mileage
35,000 mi
ElectricalVisibility
Filed Jan 7, 2016

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START AFTER REPEATED ATTEMPTS. THE VEHICLE WAS FINALLY ABLE TO START AFTER SEVERAL ATTEMPTS. WHILE UTILIZING THE KEY TO DRIVE THE VEHICLE, THE VEHICLE WOULD GO INTO ACCESSORY MODE AND STALL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50. ...UPDATED 02/02/16 *BF THE CONSUMER STATED ALSO HAD TO HAVE THE HEATER CORE REPLACE. *TR

NHTSA ID
10818787
Incident
Apr 10, 2015
Mileage
50 mi
ElectricalVisibility
Filed Sep 28, 2015

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT 60 MPH, THE WINDSHIELD WIPERS ACTIVATED INDEPENDENTLY. IN ADDITION, ALL THE WINDOWS ROLLED UPWARDS AND DOWNWARDS INTERMITTENTLY. ALL THE WARNING LIGHTS ON THE INSTRUMENT CLUSTER ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO MULTIPLE INDEPENDENT MECHANICS WHO DIAGNOSED THAT THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

NHTSA ID
10778181
Incident
Jan 1, 2015
Mileage
80,000 mi
ElectricalPowertrain (other)Visibility
Filed Sep 23, 2015

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT NOTICED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE ENGINE MOUNTS, BUT THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THE DRIVER SIDE WINDOW OPENED AND CLOSED INDEPENDENTLY. IN ADDITION, THE OTHER POWER WINDOWS ONLY FUNCTIONED MANUALLY. ON ANOTHER OCCASION, THE VEHICLE STALLED WHILE DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HOUSING WAS CRACKED, THE DRIVE SHAFT GOING INTO THE TRANSMISSION HUB WAS MISALIGNED AND NEEDED TO BE REPLACED AS WELL AS THE TRANSMISSION. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS AND ELECTRICAL SYSTEM) BUT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.

NHTSA ID
10775316
Incident
Jun 10, 2015
Mileage
74,000 mi
ElectricalExterior lightingVisibility
Filed Aug 9, 2015

WIPERS COME ON AND WANT STOP. SIGNAL LIGHTS WANT WORK WHILE WIPERS ARE GOING .DASH BOARD DIMS ALSO WHICH MAKES IT A HAZARD TO DRIVE .CAR HAS BEEN TO THE DODGE DEALER THREE TIMES AND THEY SAY THAT ITS THE TIPM MODULE AND ITS $1500 TO FIX. IT IS HAPPENING MORE OFTEN NOW. I GOT PULLED OVER BY THE POLICE AND HE TOLD ME TO PARK THE ITS MY ONLY TRANSPORTATION I THINK DODGE NEED TO FIX THIS PROBLEM U CAN GOOGLE DODGE COMPLAINT AND I AM NOT THE ONLY ONE HAVING THIS PROBLE

NHTSA ID
10747315
Incident
Dec 18, 2013
Mileage
83,800 mi
ElectricalVisibility
Filed Jun 21, 2015

ATTEMPTED TO USED THE REMOTE TO UNLOCK THE DOORS BUT IT WOULD NOT WORK. CHANGED THE BATTERY STILL DID NOT WORK. HAD TO USE THE KEY TO UNLOCK THE DRIVER DOOR MANUALLY. ONCE IN THE DOOR LOCKS BUTTONS WOULD NOT UNLOCK THE OTHER DOORS. HAD TO OPEN FRONT PASSENGER DOOR MANUALLY FROM INSIDCHRE THE CAR. PULL UP THE DOOR LOCKS ON BOTH REAR DOORS IN ORDER FOR THE TO BE OPENED. ONCE THE CAR WAS ON WE NOTICED THE REAR WIPER BLADE DOES NOT WORK NOR DOES THE TRUNK OPEN. THERE IS NO MANUAL WAY TO OPEN THE TRUNK AT ALL. I'VE CHECKED THE MANUAL AND IT NEVER DESCRIBED THIS ISSUE. GOOGLED IT AND A LOT OF OTHERS HAS DESCRIBED THIS HAPPENING TO THEIR CAR BUT NO ONE CAN PIN POINT THE ISSUE. WE CHANGED THE FUSE THIS NOW ALLOWED THE DRIVER DOOR ONLY TO UNLOCK USING THE REMOTE, BUT WE STILL HAVE TO MANUALLY UNLOCK THE REAR DOORS TO OPEN THEM AND PULL THE HANDLE ON THE FRONT PASSENGER DOOR TO OPEN IT, AS IT CAN'T BE OPENED AT ALL FROM THE OUTSIDE. CHANGING THE FUSE DID NOT HAVE AN AFFECT ON THE REAR WIPER OR THE TRUNK. I'VE NEVER SEEN A VEHICLE WHERE THE TRUNK HAS NO OTHER WAY TO BE OPENED. THIS MADE IT VERY HARD TO GET TO THE HANDLE FOR THE SPARE TIRE. RECEIVED CALL FROM CUSTOMER SERVICE AFTER A FACEBOOK COMPLAINT AND THEY ADVISED WE NEEDED TO BRING IT IN TO THE DEALER SO THEY CAN FIGURE IT OUT. WE ARE SKEPTICAL BECAUSE A FEW MONTHS PRIOR TO THAT WE TOOK IT TO THE DEALER TO FIX A VERY BAD DRAG. WHEN YOU MAKE A LEFT HAND TURN THE CAR DRAGS AND GOES REALLY SLOW AND TAKES A FEW SECONDS TO GET BACK TO NORMAL SPEED. THE DEALER CHARGED US CLOSE TO $500 AND DID NOT FIX THE PROBLEM. THEY FIXED SOMETHING THAT DID NOT NEED FIXING AND TOLD US IF WAS FIXED WE HAD TO TURN AROUND NOT EVEN A MINUTE AFTER PULLING OFF THE LOT WITH IT TO ADVISE THEM IT WAS NOT FIXED. THEY WANTED TO KEEP CHARGING US FOR DIFFERENT THINGS BECAUSE THEY COULD NOT FIGURE OUT WHAT IT WAS. WE DECLINED BECAUSE NO MONEY FOR GUESSES.

NHTSA ID
10726453
Incident
Apr 13, 2015
Mileage
74,000 mi
ElectricalInterior & seatsVisibility
Filed May 8, 2015

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY WAS DIFFICULT TO TURN OVER AND START THE VEHICLE ON NUMEROUS OCCASIONS. THE CONTACT HEARD A LOUD CLICKING NOISE. THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS TO GET THE VEHICLE TO START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS AN INTERNAL ELECTRICAL FAILURE. THE CONTACT REFERRED THE CONTACT TO AN AUTHORIZED DEALER. THE CONTACT INDICATED THAT THE FRONT DRIVER AND FRONT PASSENGER SIDE WINDOWS WERE NOT ABLE TO WIND UP AND DOWN DUE TO THE ELECTRONIC CONTROL FAILURE ON THE DRIVER SIDE DOOR. THE CONTACT ALSO WAS NOT ABLE TO USE THE KEY FOB AND MANUALLY PRESS THE LOCK AND UNLOCK FUNCTION. THE CONTACT HAD TO USE THE KEY TO LOCK AND UNLOCK THE DOORS AS THE FAILURE PROGRESSED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: (ELECTRICAL SYSTEM). THE CONTACT WAS TO CALL AN AUTHORIZED DEALER TO SCHEDULE THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.

NHTSA ID
10715311
Incident
Feb 5, 2014
Mileage
88,000 mi
ElectricalVisibility
Filed May 6, 2015

THE FRONT WINDOW WON'T ROLL DOWN AND THE SIDE MIRRORS WON'T OPERATE. *TR

NHTSA ID
10714971
Incident
May 1, 2015
Mileage
89,500 mi
ElectricalVisibility
Filed May 2, 2015

ALL THE VEHICLE DASH LIGHTS STARTED FLASHING, GAUGES BOUNCED TO 0 AND BACK, WIPERS WOULD ACTIVATE, AND VEHICLE MADE CHIME NOISE - REPEATEDLY. THE PROBLEM WILL SOMETIMES LAST ONLY FOR A FEW SECONDS AND OTHER TIMES FOR THE DURATION OF THE DRIVE, AND EVEN CONTINUING UPON STARTUP OF THE NEXT DRIVE. THIS PROBLEM WAS VERY INTERMITTENT TO BEGIN WITH AND NOW IS BECOMING MORE COMMON. I HAVE NOT BEEN ABLE TO FIND A SOLUTION AND THE DEALER ORIGINALLY TOLD ME THAT THEY COULD NOT HELP ME BECAUSE THEY COULD NOT DUPLICATE THE PROBLEM. THIS PROBLEM IS WELL KNOWN ON MANY ONLINE FORUMS AND IS A HUGE SAFETY CONCERN FOR MY WIFE AND CHILDREN. I BELIEVE THAT IT MAY BE AN ISSUE RELATED TO THE TIPM AND RELATED TO NHTSA ACTION NUMBER :DP14004. DODGE REALLY NEEDS TO RECALL THIS ISSUE, IMMEDIATELY. THE PROBLEM IS HAPPENING VERY FREQUENTLY NOW. *TR

NHTSA ID
10714167
Incident
Aug 2, 2010
Mileage
31,000 mi
Visibility
Filed Apr 17, 2015

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE IN PARK, THE WINDSHIELD WIPERS FAILED TO FUNCTION INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.

NHTSA ID
10706369
Incident
Dec 30, 2013
Mileage
110,000 mi
Body & structureElectricalVisibility
Filed Mar 31, 2015
Fire reported

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DEFROSTING THE WINDSHIELD, THE INTERIOR LIGHTS ILLUMINATED INDEPENDENTLY AND THE REAR PASSENGER SIDE WINDOW ROLLED DOWN INDEPENDENTLY. THE DRIVER SIDE DOOR PANEL CAUGHT FIRE. THE CONTACT EXTINGUISHED THE FIRE AND THE DOOR PANEL WOULD NO LONGER SHUT OR LATCH. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ENTIRE DOOR PANEL NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.

NHTSA ID
10702891
Incident
Feb 26, 2015
Mileage
85,000 mi
ElectricalVisibility
Filed Jan 15, 2015
Fire reported

VEHICLE BATTERY DRAINED. REPLACED BATTERY AND WIPERS STAYED ON CONTINUOUSLY. MULTI FUNCTION SWITCH WAS INOPERATIVE WHICH CONTROLS THE TURN SIGNALS, HIGH AND LOW BEAM, AND FOG LIGHTS. FACTORY NAVIGATION WITH SURROUNDING AREA CAUGHT FIRE WITH NO KEY IN THE IGNITION WHILE CAR WAS PARKED IN DRIVEWAY RESULTING IN TOTAL LOSS OF VEHICLE. *TR

NHTSA ID
10672800
Incident
Jan 9, 2015
Mileage
86,000 mi
Driver assistanceElectricalVisibility
Filed Nov 26, 2014

THE PART THAT IS DEFECTED IS TIPM(TOTAL INTEGRATED POWER MODULE) WHICH I GUESS YOU CAN SAY THE BRAIN. I WAS DRIVING ON MY WAY TO WORK AND ALL OF A SUDDEN MY WHOLE DASH BOARD GOES DARK AND THEN THAT'S WHEN THINGS WENT CRAZY. THE WIPERS STARTING GOING AND WOULD NOT STOP, THIS WAS A DRY DAY CAN YOU IMAGINE. THE GAUGES WENT HAYWIRE SUCH AS MY THERMOSTAT WENT TO ZERO, SIGNAL LIGHTS WOULD NOT WORK, RADIO DIED, GAS LIGHT CAME ON AND NO SPEED ODOMETER. ALL THIS TO SAY THAT I TRAVEL ABOUT 65 MILES OR SO ONE WAY TO WORK. DID NOT KNOW WHAT TO THINK OF THIS AND AS I CONTINUE DRIVING THANK GOODNESS TO THAT. THE DASH BOARD START AGAIN TO GO DARK AND THINGS CAME BACK ON AND THIS HAPPEN AGAIN BEFORE I GOT TO WORK. NEED LESS TO SAY WHAT A WAY TO START OUT THE MORNING, I THOUGHT THERE MAY HAVE BEEN A GREMLIN IN MY VEHICLE OR SOME GHOST FROM PASS. TRYING TO BRUSH THIS OFF AND SAID THIS WAS A FLUKE OR SOMETHING. I DID FINALLY TAKE IT TO A DEALER AND THIS WAS WHAT WAS TOLD TO ME AND THE COST IS ALMOST $900.00 JUST FOR THIS PART, THAT IS CRAZY. I DID NOT FIX THIS THAT DAY BECAUSE I SAID THIS IS RIDICULOUS. THEN IN READING UP ON THIS ISSUE THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT THIS SITUATION WITH AUTO/DEALER AND THEY REFUSE TO RECALL AND TAKE CARE OF THIS REAL SAFETY ISSUE. THIS WAS ONE OF THERE FIRST CROSS OVER VEHICLE MADE SO THERE WAS ROOM FOR ERROR AND ERRORS SHOULD BE FIX BY THEM. SHAME ON THEM NOT TO. I NEED THIS TO BE TAKEN CARE OF BY THEM NOT ME THE CONSUMER WHO STILL HAS TO PAY FOR THIS VEHICLE. I NEED YOUR HELP! THANKS *TR

NHTSA ID
10661059
Incident
Oct 1, 2014
Mileage
135,171 mi
Visibility
Filed Sep 15, 2014

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE WINDSHIELD WIPERS MADE AN ABNORMAL NOISE AND FAILED TO CLEAR THE WINDSHIELD WHEN RAINING. THE DEALER REPAIRED THE WIPERS, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.

NHTSA ID
10633237
Incident
Aug 12, 2013
ElectricalVisibility
Filed Aug 20, 2014

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE THE VEHICLE WAS BEING SERVICED FOR ROUTINE MAINTENANCE, THE TECHNICIAN NOTICED THAT THE WINDSHIELD WIPERS ACTIVATED INDEPENDENTLY. IN ADDITION, THE INSTRUMENT PANEL INDICATORS DIMMED AND FAILED TO ILLUMINATE. THE DEALER STATED THAT MOISTURE AND CONDENSATION INSIDE OF THE WIRING HARNESS CAUSED THE WIRES TO BECOME CORRODED. AS A RESULT, THE INSTRUMENT CLUSTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 77,600.

NHTSA ID
10626645
Incident
Jul 23, 2014
Mileage
77,600 mi
ElectricalVisibility
Filed Jul 23, 2014

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHEN THE CONTACT STARTED THE VEHICLE, THE WINDSHIELD WIPERS ACTIVATED INDEPENDENTLY. IN ADDITION, BOTH FRONT POWER WINDOWS FAILED TO OPERATE WHEN ENGAGED. THE FAILURES WERE SPORADIC. THE MANUFACTURER STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.

NHTSA ID
10615590
Incident
Jul 10, 2014
Mileage
69,000 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

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Data on this page last refreshed .