Interior & seats
Filed Aug 12, 2025
Headrest popped open and can't be closed. Unable to remove headrest to try and fix it
- NHTSA ID
- 11680274
- Incident
- Aug 7, 2025
2012 Dodge Journey Interior & seats Problems
Owner-reported complaints naming the interior system, filed with NHTSA
Data refreshed
Interior & seats reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
10
Latest Aug 12, 2025
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
3%
of 376 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
0
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
0
What this page shows
Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 2012 Dodge Journey submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 10 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming interior
Shown in the owner’s own words, exactly as filed
Interior & seats
Filed Jan 10, 2024
Headrest on drivers and passenger seats came apart when seat was layed forward to clean the floors.
- NHTSA ID
- 11564640
- Incident
- Jan 10, 2024
Interior & seats
Filed Dec 18, 2023
Without warning or physical contact, front passenger headrest deployed. Had someone been in the seat at the time, an injury would have occurred as parts came flying out of it when it deployed.
- NHTSA ID
- 11560786
- Incident
- Dec 18, 2023
Interior & seats
Filed Sep 11, 2020
MY DRIVER SIDE FRONT HEAD REST POPPED OUT FOR NO REASON WHILE I WAS SITTING IN MY CAR AT .MY WORK.
- NHTSA ID
- 11354414
- Incident
- Sep 2, 2020
ElectricalEngineInterior & seats
Filed Sep 9, 2020
THE THERMAL STAT HOUSING HAS BEEN REPLACED 2 TIMES. THE OIL PAN GASKET DOES LOT LAST. THE ALTERNATOR HAS BEEN REPLACED 2 TIMES. THE WAS AN ELECTRICAL SHORTAGE IN THE SB PORT BUT ONLY SEEMED TO WORKED WHEN IT WAS TAKEN TO DEALER. THE HEAD REST DEPLOYED WHEN NO ONE WAS IN THE CAR.
- NHTSA ID
- 11354051
- Incident
- Sep 1, 2014
- Mileage
- 50,000 mi
Interior & seats
Filed May 14, 2019
I WAS DRIVING DOWN THE ROAD AND MY DRIVER SEAT HEAD REST RANDOMLY DEPLOYED. LUCKILY MY HEAD WAS NOT ON IT AT THE TIME AS I WAS LOOKING IN MY MIRRORS TO MOVE OVER A LANE ON THE INTERSTATE. IF MY HEAD HAD BEEN ON IT AND IT DEPLOYED, THERE'S NO TELLING WHAT COULD'VE HAPPENED, ESPECIALLY SINCE I WAS DRIVING DOWN THE INTERSTATE. I THOUGHT SOMEONE HAD RUN INTO THE SIDE OF MY VEHICLE IT WAS SO LOUD. THIS IS NOT SAFE AND SHOULD BE A RECALL. I TOOK IT TO THE DEALERSHIP TO GET FIXED, AND IT COST'S OVER $500 TO FIX IT. I CAN'T AFFORD TO PAY $500 TO FIX THAT. WHAT HAPPENS IF ANOTHER IS DEPLOYED? THIS NEEDS TO BE CHECKED AND FIXED ON ALL THESE VEHICLE AS IT IS NOT SAFE AND CAN RANDOMLY DEPLOY AT ANY TIME. PLEASE MAKE THIS A RECALL!
- NHTSA ID
- 11207502
- Incident
- May 2, 2019
- Mileage
- 87,500 mi
Interior & seats
Filed Jan 26, 2019
THE FRONT PASSENGER SEAT HEADREST DEPLOYED RANDOMLY WHILE THE VEHICLE WAS STATIONARY.
- NHTSA ID
- 11172235
- Incident
- Nov 1, 2018
- Mileage
- 148,000 mi
ElectricalInterior & seats
Filed Jan 9, 2019
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHEN THE HEADLIGHTS WERE ACTIVATED WHILE THE VEHICLE WAS IN REVERSE, THE INTERIOR DOME LIGHT ILLUMINATED. ALSO, THE MALFUNCTION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO TIM SHORT CHRYSLER (LOCATED AT 270 FITZ GILBERT RD, HAZARD, KY 41701, (606) 436-2277) AND WAS INFORMED THAT THE FAILURE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
- NHTSA ID
- 11166080
- Incident
- May 15, 2018
- Mileage
- 65,000 mi
Interior & seatsSeat belts
Filed Jan 12, 2014
SEAT SIDE PANEL COMING OFF AFTER PLASTIC TABS BROKE, SEAT BELT IS ATTACHED TO THIS PART AND THE DAMAGE GETS WORSE EVERY TIME I GET IN THE CAR, SINCE THE PANEL IS WHERE A PERSON WOULD GET IN THE CAR AND THE PANEL IS ONLY HELD ON BY 2 SMALL PLASTIC TABS THAT ARE NOT MEANT FOR HOLDING A PERSONS WEIGHT. *TR
- NHTSA ID
- 10559535
- Incident
- Aug 27, 2013
- Mileage
- 23,000 mi
Interior & seats
Filed Jul 26, 2013
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT PASSENGER'S SEAT HEATING SYSTEM FAILED AND COULD NOT BE TURNED OFF. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 13,956.
- NHTSA ID
- 10531974
- Incident
- Jul 25, 2013
- Mileage
- 13,956 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .