RoadVitals

2025 Entegra Launch

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
+1 complaint in 30 days
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest May 1, 2025
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2025 Entegra Launch, most frequently naming the seat belts category. 2 safety recalls have been issued covering this model year; and 2 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Seat belts1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
25V285000

EQUIPMENT:ELECTRICAL:ACCESSORY GENERATOR:OUTLETS/RECEPTACLE

May 1, 2025
65 units potentially affected
The defect: Jayco, Inc (Jayco) is recalling certain 2025 Entegra Launch and Jayco Terrain motorhomes. An incorrect standard outlet was installed in the kitchen instead of a GFCI protected outlet.
The risk: A lack of proper circuit protection increases the risk of electric shock and injury.
The remedy: Dealers will replace the Non-GFCI breaker with a GFCI breaker at the load center for the proper circuit protection at the kitchen outlet, free of charge. Owner notification letters were mailed May 16, 2025. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903629.
Jayco, Inc.Manufacturer number 9903629View on NHTSA.gov
25V072000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:PLUMBING:POTABLE WATER:STORAGE TANK; FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY

Feb 7, 2025
1,106 units potentially affected
The defect: Jayco, Inc. (Jayco) is recalling certain 2021-2025 Entegra Coach Launch, 2022 Launch LE, 2021-2025 Jayco Terrain, and 2022 Terrain LE recreational vehicles. The grey water tank support brackets may contact and damage the fuel tank, causing a leak.
The risk: A fuel leak in the presence of an ignition source increases the risk of a fire.
The remedy: Dealers will replace the support brackets, free of charge. Owner notification letters were mailed March 7, 2025. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903619.
Jayco, Inc.Manufacturer number 9903619View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Seat belts
Filed Aug 3, 2026

Vehicle is a 2025 Entegra Launch 19YG Class B motorhome (final-stage manufacturer Entegra Coach/[XXX]; Mercedes-Benz Sprinter chassis VIN [XXX]), purchased new [XXX] from General RV West Chester, PA. The vehicle spent approximately the first nine months of ownership at the selling dealer's service department for warranty repairs, including interior disassembly. Upon final pickup in January 2026, after driving the vehicle home approximately [XXX], and then taking it for a short trip [XXX], while driving the vehicle home, I heard components banging and stopped to investigate. I found interior shelving incorrectly reinstalled, and upon returning to the driver's seat found the driver's seatbelt no longer anchored — the anchorage was fully detached at the B-pillar/frame. The vehicle had been released to me for road use in this condition. No crash or injury occurred. Photos of the detached anchorage were taken at the time and provided to the dealer in writing on January 11, 2026. The condition was subsequently reattached. Reporting because the vehicle was released for highway use with a non-functional driver seatbelt anchorage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID
11754351
Incident
Jan 11, 2026

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SRP 25-006

SRP (Standard Repair Procedure) Instructions on how to replace broken slider tabs on the driver's side front power Fresco Window.

SRP 24-009

ELECTRICAL SYSTEM

Standard Repair Procedure (SRP) Instruction on how to properly set up 48V Lithium Battery System.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Entegra Launch by model year
YearComplaintsRecallsInvestigationsIssue Index
2025Viewing120—
2024030—
2023240—
2022230—
2021040—
2020020—
2019010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.