Owner-reported complaints naming the body or structure system, filed with NHTSA
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Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2012 Ford Edge submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 168 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 168, in the owner's own words
I was t-boned in the intersection of [XXX] and [XXX] in Washington, Utah on [XXX]. The airbags did not deploy in my vehicle. I was not injured or receive medical care. However, its a safety violation somewhere I'm sure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2012 Ford Edge -The passenger door will shut but the alarm that came with the car says that the door is not shut. The alarm will not work when the car detects the door is not shut, so the interior lights will not turn off. Will this affect my battery? When I drive with the sensor on the dashboard states the door is not closed and the interior light will not shut off which becomes a distraction at night. When driving the car, the locks will not work because the dashboard senses the door is not closed. This is a family car with a child still in a car seat. Anyone can jump in my car? There a lot of blogs I found with the same situation, so Ford must know that the problem exists. The door has not been damaged. This is not part of wear and tear because a door is something that need to open and close. The situation is getting worse and worse that when im driving the dashboard announces the closed door is now open and unlocks all my doors and turns on my interior lights on.
The contact owns a 2012 Ford Edge. The contact stated that all four door latches were inoperable, causing the door ajar light to remain illuminated. The contact stated that the failure caused the battery to be drained. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 67,862.
I believe the sunroof package to be defective as well as the electric system that is connected to the systems. I have brought the issue up with the dealership and they did not perform a proper diagnostic on the part to report any issues. I believe this is a safety issue as the windows and back gate open without prompt. I don't use the sunroof because it hasn't opened since a short time after my purchase. When the sunroof opened I tried to close it and the element that closes it popped above my head and threw the panoramic glass off the track. I took the vehicle in to point of purchase and they did not perform a proper diagnostic on it to tell me whether it was safe to close or not. So if this could be resolved I would appreciate it. When I went online to trouble shoot a solution or cause I found similar cases of issue with the panoramic sunroof components. Thank you.
THIS COMPLAINT IS REGARDING THE VISTA PANORAMA SUNROOF. WHILE TRYING TO CLOSE MY SUNROOF, I STARTED HEARING LOUD POPPING SOUNDS. I HAD TO TAKE MY CAR TO A MECHANIC TO GET THE SUNROOF CLOSED. I WAS LATER INFORMED THAT THE CLIPS ON THE GUIDES WERE BOTH BROKEN. NEEDLESS TO SAY, FORD IS MANUFACTURING CHEAP TRACKS THAT ARE HELD TOGETHER WITH PLASTIC CLIPS DESIGNED TO MOVE VERY HEAVY GLASS BACK AND FORTH. THIS IS UNTENABLE. I HAVE RESEARCHED NUMEROUS OTHER CUSTOMERS WITH THE SAME ISSUE WITH VERY LITTLE AFFORDABLE RESOLUTIONS.
MY VEHICLE EXHIBITS ILLUMINATED DOME LIGHTS AND DOOR AJAR MESSAGES WHEN DOORS ARE FULLY CLOSED. I GET ERROR MESSAGES INTERMITTENTLY WHILE DRIVING OF DOOR AJAR NOTIFICATION AND THE INTERIOR LIGHTS WILL COME ON UNEXPECTEDLY WHILE DRIVING. THE INTERIOR DOME LIGHTS ALSO STAY ILLUMINATED EVEN WHEN I HAVE TURNED THE CAR OFF AND LOCKED THE DOORS, DRAINING BATTERY. I HAVE RECEIVED NOTIFICATION OF FORD'S VOLUNTARY EXTENSION OF DOOR LATCH WARRANTY THROUGH JULY 2020. THIS IS A KNOWN DEFECT. MY CAR BEGAN EXHIBITING THE DEFECT IN NOVEMBER 2020. IT IS A SAFETY ISSUE AS I AM ALARMED AND CANNOT SEE WHEN DRIVING AT NIGHT AND THE INTERIOR LIGHTS SUDDENLY POP ON. I ALSO FEAR MY CHILD WILL OPEN THE DOOR WHILE DRIVING AS THE "LOCK" FEATURE IS UNRELIABLE DUE TO THE DEFECT. IN ADDITION, IT IS UNSAFE FOR ME TO PARK MY VEHICLE AT NIGHT NOT KNOWING IF I WILL HAVE A DRAINED BATTERY LATER BECAUSE THERE IS NO WAY TO SHUT OFF THE INTERIOR LIGHTS.
DRIVER BACK DOOR SAYS "DOOR AJAR" THOUGH DOOR IS CLOSED. SAME ISSUE AS FIELD SERVICE ACTION 19N09 BUT THE BACK DOOR NOT THE DRIVERS ACTUAL DOOR.
FORD EDGE WARNING STATES DRIVER DOOR IS OPEN WHEN IS IS SHUT. THE CAR BEEPS WHEN STOPPED WHILE DRIVING FOR THIS DRIVER DOOR WARNING. THE INTERIOR LIGHTS WILL ALSO STAY ON PERIODICALLY AFTER THE VEHICLE IS TURNED OFF BECAUSE OF THE FRONT DOOR OPEN WARNING. FORD KNOWS THIS IS A PROBLEM BECAUSE THEY HAVE ISSUED A FIELD SERVICE NOTICE. *TR
DRIVER DOOR CONSTANTLY SAYS "DOOR AJAR" WHILE DRIVING OR STATIONARY WHEN THE DOOR IS OBVIOUSLY SHUT.
DRIVER DOOR AJAR SENSOR GOING OFF - RESULTING IN CHANGING A BATTERY OUT ALREADY SINCE IT THINKS THE DOOR IS OPEN, THE DOME LIGHT STAY ON INSIDE. VERY FRUSTRATING. READ SEVERAL FORUMS OF OTHERS DISCUSSING THE SAME PROBLEM. FORD NEEDS TO RECALL THIS PART. DOOR LATCH. THE FAULTY SENSOR TRIGGERS AN AUDIBLE WARNING, ACTIVATES A WARNING LIGHT AND CAUSES A "SHIFT TO PARK" MESSAGE BECAUSE THE COMPUTER MISTAKENLY BELIEVES THE VEHICLE HAS STOPPED. OWNERS COMPLAIN ABOUT DOME LIGHTS THAT STAY ON, DRAINED BATTERIES AND CUSTOMERS SAY ALL THE DOORS UNLOCK AND CANNOT BE MANUALLY RELOCKED.
DRIVER DOOR NOT SHUT ALERT CONTINUALLY COMES ON AND LEAVES CAR INTERIOR LIGHTS ON. THIS HAPPENS ON A DAILY BASIS. THE DOOR IS LATCHING FINE. THE SENSOR IS FAULTY.
DRIVER SIDE DOOR AJAR SENSOR IS DYSFUNCTIONAL
ALL DOORS LEAKING AT THE DOOR SEAL RETAINERS AND WILL NOT BE ABLE TO REPAIR DUE TO POOR DESIGNED FLAW! ALL FORD CARS HAVING WATER CONDITIONS AND STILL ALLOWED TO SELL THIS DEFECTIVE CARS ! I AM A MASTER MECHANIC AND DIAGNOSED IT MY SELF ! THIS IS STRICTLY A FORD QUALITY ISSUE FOR ALL FORD EDGES OF ALL YEARS AND MOST LIKELY ALL THERE CARS HAVE A WATER ISSUE . AND IT IS MY EXPERIENCE THAT CAR DEALERS KNOW ABOUT IT AND DUE NOT ISSUE A REPAIR BECAUSE OF COST! IT IS A SAD DAY FOR AMERICAN PRODUCTS . FORUM CARS BUILT BETTER THAT THIS! BY MY EXPERIENCE
TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE THE VEHICLE WAS PARKED AND UNOCCUPIED WITH THE ENGINE RUNNING, THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO STATED THAT THE DOOR AJAR CHIME WAS AUDIBLE AND THE ADVANCE TRAC WARNING INDICATOR ILLUMINATED. THE DEALER (HIXSON FORD OF MONROE, 6300 FRONTAGE RD, MONROE, LA 71202, (318) 388-3300) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 84,500.
DOOR LATCH FAILURE. INITIALLY THE DOOR WILL INTERMITTENTLY NOT CLOSE WHILE PARKED (WOULD REBOUND OPEN WHEN PUSHED SHUT). NOW WHILE DRIVING THE DOOR WILL UNLATCH AND FULLY OPEN WHILE THE VEHICLE IS IN MOTION. FIRST IT HAPPENED WHEN TURNING A CORNER FROM A STOPPED POSITION. SECOND TIME IT HAPPENED WHILE DRIVING STRAIGHT ON A CITY STREET AT APPROX 30 MPH.
I WAS ON THE FREEWAY WITH THE PANORAMIC VISTA SCREEN HALF OPEN, WHEN THE PLASTIC CLIPS BROKE(PARTS THAT MOVE THE SCREEN OPEN/CLOSE) THE VISTA SCREEN SLAMMED BACK AS FAR AS IT COULD GO, FOR A SECOND I THOUGHT THE ENTIRE GLASS HAD BROKEN AND I WAS IN FOR A WORLD OF HURT! THIS COULD CAUSE AN EXTREME SAFETY RISK IF THE GLASS HAD SHATTERED.
DOOR LATCH FAILURE, CAUSING DOOR AJAR WARNING TO STAY ON AND BATTERY TO DRAIN. I HAVE HAD TO REPLACE BATTERY BECAUSE OF IT. I HAVE LEFT SHOULDER AND ARM PAIN FROM OPENING AND CLOSING IT REPEATEDLY, UNTIL THE LATCH CLOSES AND SENDS SIGNAL TO CONTROL PANEL THAT THE DOOR IS CLOSED. I HAVE SAFETY CONCERNS BECAUSE I WORK AT NIGHT AND DON'T WANT A STALLED VEHICLE OR NO LIGHTS IN MY CAR WHEN I RETURN TO IT. ALSO IS CONCERNS FOR SAFETY OF PASSENGERS AND CHILDREN IN CAR WITH ME. I WAS TOLD THERE WAS A RECALL ON LATCHES ON OTHER FORD VEHICLES, WHY NOT THIE FORD EDGE TOO? I'M SERIOUSLY CONSIDERING TRADING MY VEHICLE IF NOT FIXED. THIS IS MY FIRST FORD AND MAYBE MY LAST ONE IF IT ISN'T FIXED SOON!
DOOR LATCH MECHANISM... DOOR AJAR LIGHT CONSTANTLY ON
MY DRIVER SIDE DOOR AJAR LIGHT WOULD STAY ON AFTER CLOSING MY DOOR, WHETHER PARKED OR IN MOTION. I WOULD HAVE TO CLOSE IT 5-10, SOMETIMES MORE TIMES, TO GET THE LIGHT TO GO OFF. EVEN IF I SLAMMED THE DOOR SOMETIMES THE LIGHT STILL WOULDN'T GO OFF, AND THE WARNING SIGNAL WOULD CHIME AS I DROVE. I BOUGHT THE CAR USED FROM A HONDA DEALER, AND THE SALESMAN TOLD ME IT WAS LIKELY JUST A SENSOR ISSUE, SO I IGNORED IT FOR A MONTH OR SO BEFORE TAKING IT IN TO A FORD DEALERSHIP WHEN I THOUGHT I COULD AFFORD TO HAVE IT REPAIRED. THEY DID DIAGNOSTICS ON IT AND TOLD ME IT WASN'T JUST THE SENSOR, THAT THE DOOR WAS ACTUALLY OPEN BECAUSE THE LATCH WASN'T CLOSING PROPERLY. THEY TOLD ME IF I GOT IN A WRECK MY DOOR COULD FLY OPEN, SO I LET THEM REPAIR IT. THEY REPLACED THE ENTIRE LOCK ASSEMBLY ON THE DRIVER SIDE. I HAVE ATTACHED MY INVOICE FOR RECORD OF THE REPAIRS MADE AND THE COST.
"DRIVER DOOR AJAR" WARNING MESSAGE ILLUMINATES WITH DOOR SECURELY CLOSED.
THE DRIVERS SIDE "DOOR AJAR" WARNING LIGHT, REMAINS LIT WHEN DOOR IS CLOSED. IT PREVENTS THE DOORS FROM LOCKING. ALSO, THE INTERIOR LIGHTS STAY ON. VEHICLE IS STATIONARY.
DOOR AJAR LIGHT KEEPS FLASHING WHILE DRIVING EVEN THOUGH DOOR IS SHUT. DOORS WILL NOT LOCK BECAUSE THE CAR THINKS THE DOOR IS OPEN. OVERHEAD LIGHTS STAY ON WHILE DRIVING AND WHILE CAR IS PARKED. CAN MAKE THE CAR IDEAL FOR THEFT AND UNSAFE WHILE DRIVING DOWN THE ROAD BECAUSE THE DOORS WON'T LOCK.
DOOR AJAR , CAR HAS BEEN TO DEALERSHIP 5 TIMES FOR REAR DOOR AJAR PROBLEMS, LIGHT ON IN DASH AND ALL INSIDE LIGHTS ON . ALL THEY CAN SAY IS IT NEEDS NEW DOOR AJAR LATCH , VERY UNSAFE AS I HAVE TO DRIVE CAR TILL LIGHTS TURN OFF INSIDE CAR , I CAN NOT LET MY KIDS RIDE IN BACK SEAT AS ITS TELLING ME THE DOOR IS AJAR .
DOOR AJAR WARNING LIGHT STAYS ON CONSTANTLY, MUST SLAM DRIVER DOOR MULTIPLE (17+) TIMES TO GET THE LIGHT TO GO OUT. ONCE LIGHT FINALLY GOES OUT, I HEAR A CLICK AND THE LIGHT GOES BACK ON AGAIN. WORRIED THE LATCH IS NOT LOCKING PROPERLY. THIS HAPPENS WHETHER VEHICLE IS RUNNING OR NOT.
DOOR AJAR LIGHT STAYS ON. DOOR WILL NOT LOCK. INSIDE LIGHT STAYS ON,
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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