Owner-reported complaints naming the steering system, filed with NHTSA
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Reports naming the steering system — racks, columns, power-steering assist and steering linkage. Every record below is an owner-reported complaint about the 2018 Ford Edge submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 12 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
Driving at 65 mph without warning car adaptive steering and airbag light comes on. Found there is a clock spring failure. There clockspring failures reported in 2020s. Ford haven’t achieved function of clocksprings
We had stopped to get a soda and when we came back out and started the vehicle the steering wheel turned 90 degrees so the straight position was now 12 and 6 vs 3 and 9, I tried to shut the vehicle off and restart it and no change in steering wheel position. There was also an adaptive steering error on the dash. Another issue with this was that you could no longer see the speedometer as the steering spoke was covering it, we drove to the closest Ford dealer from where we were and we were told they didn’t have time to look at it on that day. I confirmed with the cashier that they were sending us away with a vehicle with a steering issue and the cashier once again just said they could not look at it on that day which I was not asking them to do I just wanted to leave it and go off in a loaner that I was able to get under the extended warranty. We went to the second ford dealer that was closer to our home and they took the vehicle in and 2 different service writers stated they had never seen anything like this before. they had the vehicle for a total of 3 weeks to diagnosis and replace the steering wheel and try to get the wheel back into alignment which took 2 trips. The second visit we met with the master tech at Ford country who went for a drive with us and could see that the Ford emblem in the center of the wheel was not straight and it took them 2 or 3 attempts to get it straight and the master tech with 35 years of experience stated they had only seen this 1 other time in all their years of working on vehicles. I just do not have confidence in the vehicle any longer and just keep thinking about what if this happened while we were driving and not just in a parking lot. I no longer feel safe in the vehicle
The adaptive steering fault light came on. My steering wheel is slightly turned to the right. I took it into the dealership for service and troubleshooting for this issue. As far as I can tell, there is not a recall for this issue, however I am reading about numerous incidents where this is happening in particular with the Ford Edge. The part is back ordered and the repair quote is $4,090, which is outrageous. In the interim, I was advised not to drive the vehicle because it could completely fail. I am completely disappointed in Ford. I bought my 2018 Ford Edge used and I love the car, but a $4k repair for a 6 year old car with about 55k miles is outrageous. Ford should issue a recall for this problem.
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed and making a right turn, the vehicle lost motive power and the steering wheel locked. The traction control warning light was illuminated, and the message "No Hill Start Assist" was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed that the rack and pinion system had failed and needed to be replaced. The contact stated that the rack and pinion was previously replaced; however, the failure persisted. The vehicle was not repaired. No further information was provided. The manufacturer was not made of the failure. The failure mileage was approximately 116,000.
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the steering wheel turned 45 and 90 degrees while the vehicle was going straight. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the steering wheel and module needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and informed the contact that there was no warranty coverage for the repair but provided no assistance. The failure mileage was approximately 118,000.
The contact owns a 2018 Ford Edge. The contact stated while reversing out of the driveway at approximately 2 MPH, the steering wheel was very difficult to turn to the left or the right. The contact stated that the "Steering Fault - Service Required" and the "Service Advancetrac" warning lights were illuminated. The contact turned off and restarted the vehicle however, the power steering functionality was not regained. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The failure mileage was 56,272.
Adaptive steering fault and steering wheel is off center when driving. Ford dealer can’t figure out problem. A serious safety concern.
About a week and a half ago, we started getting an error message that the Adaptive steering fault requires service. We contacted our local Ford dealer who says it could be an electrical issue. But can't see us until Nov 1st. Additionally ,when driving straight, the steering wheels ( Ford logo) is turned to the left. It is worrisome but the dealer says it's safe to drive. I don't think so. In doing our research,we've found that this seems to be an issue. I shouldn't have to pay for theses repairs whether through my pocket or through my extended warranty. Which will be out of pocket either way, because I pay for this through my car note and would have a deductible.
The steering wheel will click softly and act like it skipped a tooth on a gear. I am told I could lose steering control all together and its possible to just lock up as I'm driving which could lead to an accident or worse. Estimated repairs are from $2300.00 to $ 3000.00 + taxes. From research it appears this has been a problem across multiple models of Ford products from the time this system was initially installed back in 2008.
2018 Ford Edge Sport AWD, 7600 miles +/-. While driving home my wife experienced an Adaptive Steering fault with the steering wheel misaligned about 20 Deg clockwise (pictures available). Upon arrival I confirmed the fault which cleared by turning the steering wheel back and forth several times. The next morning the fault reappeared. Also the driver's seat belt fails to latch properly, takes several attempts and the driver's door is difficult to open from inside. Took car into the dealership for inspections, replacing the steering wheel assembly and the seat belt assembly, realigned driver’s door. Vehicle has been repaired.
TL* THE CONTACT OWNS A 2018 FORD EDGE. THE CONTACT STATED WHILE IN A DRIVEWAY, THE VEHICLE SHUT-OFF WITHOUT WARNING. THE CONTACT CALLED AN INDEPENDENT MECHANIC WHO MANUALLY RELEASED THE STEERING WHEEL TO MOVE THE VEHICLE. THE VEHICLE WAS TOWED TO BILLY HOWELL FORD (1805 ATLANTA HWY, CUMMING, GA 30040, (770) 872-6928) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MAIN INSTRUMENT CONNECTOR WIRE UNDER THE FLOORBOARD WAS FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 44,400. *BF
LET ME START BY SAYING YOUR SALES TEAM WAS GREAT, MADE THE CAR BUYING PART OF THIS EASY....MAYBE TOO EASY IN THAT I MADE A QUICK DECISION TO BUY WITHOUT RESEARCHING WHAT COMPLAINTS THERE WERE ABOUT THIS VEHICLE. I AM A HOME HEALTH NURSE AND TRADED MY HONDA ACCORD IN TO YOUR DEALERSHIP AS I NEEDED SOMETHING WITH MORE ROOM TO STORE MY WORK SUPPLIES WHILE STILL MAINTAINING DECENT GAS MILEAGE. I HAVE NEVER BEEN MORE DISAPPOINTED IN A NEW CAR. I WAS SO PLEASED WITH THE SERVICE DURING THE PURCHASE. BUT THIS CAR IS NOT WHAT IT IS CLAIMED TO BE. THEY CLAIM 20-29 MPG, WHICH IS WHY I PURCHASED THIS TO STAY WITHIN A REASONABLE GAS MILEAGE. I AM NOT EVEN GETTING 16 MPG!!!! THE CAR BLOWS WARM AIR ALL THE TIME, UNLESS THE AC IS ON. THE AIR ALSO BLOWS A FAINT MOTOR/GAS SMELL. MY REAR WINDOW SQUEAKS WHEN YOU ROLL IT DOWN. I CAN NOT AFFORD TO BE FILLING UP TWICE A WEEK, ESPECIALLY AFTER THE AMOUNT OF MONEY I PAY A MONTH FOR THE LEASE PAYMENT. THEN TODAY, MY STEERING WHEEL LOCKED AND WONT MOVE UP/DOWN FRONT/BACK!!! SADLY, I FEEL I SHOULD HAVE LISTENED TO MY HUSBAND AND STAYED AWAY FROM A FORD. I HOPE YOU CAN STEER MY A DIRECTION IN WHICH THIS CAN BE ADDRESSED. I ALREADY HAVE AN APPOINTMENT WITH A FORD DEALERSHIP (WHO HAPPENS TO BE A GOOD FRIEND OF OURS), BUT I'M NOT FEELING TOO CONFIDENT AT THIS POINT.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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