2014 Ford Explorer Body & structure Problems

The contact owns a 2014 Ford Explorer. The contact received the notification letter for NHTSA Campaign Number: 24V031000 (Structure). The contact stated that the driver’s side exterior trim was loose. The vehicle was taken to the local dealer, and the contact was informed that the part was on back order. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but the line was busy. The failure mileage was approximately 70,000.

NHTSA ID

11746499

Incident

Jun 1, 2025

Mileage

70,000 mi

I am the owner of a 2014 Ford Explorer. There is an open recall on the vehicle; Recall number: 24S02. The plastic retention clips holding the exterior A-pillar moldings may not be properly engaged, which can allow the pieces to loosen and fly off at highway speeds. During the period following receipt of the recall notices I have made attempts to have the recall resolved. I made the attempts during routine safety and emissions testing, scheduled and unscheduled maintenance service visits. I have been advised by the dealer that the parts are unavailable and Ford has provided no timeline for parts availability. I contacted Ford Corporation directly and have been unable to obtain a date when parts would be available and was redirected to the dealer. My understanding is that the dealer is unable to perform the requisite service because it is unable or unwilling to provide the necessary parts.

NHTSA ID

11746117

Incident

Mar 27, 2025

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ID

11742129

Incident

Jan 19, 2024

The contact owns a 2014 Ford Explorer. The contact received a recall notification, NHTSA Campaign Number: 24V031000 (Structure) however the parts were unavailable. In addition, the contact stated that the recall repair was initiated in 2024, and the parts were still unavailable. The manufacturer was contacted, and a complaint was filed. The contact's vehicle had not experienced any failure regarding the open recall repair.

NHTSA ID

11735884

Incident

May 5, 2026

The contact owns a 2014 FORD Explorer. The contact stated while operating the vehicle the contact noticed the pillar was flapping on both driver side and passenger side, both sides are now fully gone including the top strip. The contact received notification of NHTSA Campaign Number: (24V031000 (STRUCTURE) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 129,000.

NHTSA ID

11735832

Incident

Jan 19, 2024

Mileage

129,000 mi

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the driver’s and passenger’s side A-pillar trim clips detached from the vehicle. The vehicle was not repaired. The failure mileage was unavailable.

NHTSA ID

11732818

Incident

Oct 16, 2024

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ID

11728243

Incident

Mar 31, 2026

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

NHTSA ID

11727998

Incident

Mar 30, 2026

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 115,000.

NHTSA ID

11727040

Incident

Feb 15, 2026

Mileage

115,000 mi

The A pillar molding flew off the passenger side of my car while traveling down the interstate.

NHTSA ID

11726829

Incident

Mar 21, 2026

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ID

11725892

Incident

Jan 15, 2024

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the windshield trim was fractured. The contact stated that the trim was flapping. The dealer was made aware of the failure, and the contact was informed that parts were not yet available. The contact used sealant to prevent the fractured windshield trim from detaching and separating from the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not available. The manufacturer was made aware of the failure. The failure mileage was130,000.

NHTSA ID

11722243

Incident

Apr 15, 2025

Mileage

130,000 mi

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s side A-pillar trim on the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was determined that the A-pillar trim had failed and needed to be replaced. The vehicle was not repaired, and the dealer confirmed that parts were not yet available. The manufacturer was made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 109,101.

NHTSA ID

11719074

Incident

Feb 19, 2026

Mileage

109,101 mi

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 60 MPH, the passenger's side windshield exterior A-Pillar trim separated from the vehicle. The vehicle was taken to the dealer, where it was inspected, and the dealer confirmed that the part needed to be replaced. The vehicle was not repaired because parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 245,000.

NHTSA ID

11718830

Incident

Sep 18, 2025

Mileage

245,000 mi

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front driver's side and passenger's side windshield exterior A-Pillar trims had separated from the vehicle while driving. The vehicle was taken to the dealer, where the contact was informed that the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

NHTSA ID

11718587

Incident

Feb 17, 2025

Mileage

120,000 mi

JUST LAST YEAR, I STARTED NOTICING THAT BOTH OF MY FRONT SEATBELTS ARE NOT FULLY RETRACTING WHEN I AM BUCKLED OR UNBUCKLED. WHEN I UNBUCKLE MY SEATBELT, I HAVE TO MANUALLY RETRACTED BACK TO ITS POSITION. ALSO, WHEN I HAVE BOTH SEATBELTS BUCKLED, I HAVE TO MANUALLY RETRACTED IN ORDER TO SECURE MYSELF AND MY PASSENGER. THIS HAS BECOME A SAFETY ISSUE FOR ME AND MY FAMILY AS THIS IS NOT SAFE ENOUGH INCASE OF AN ACCIDENT. ANOTHER ISSUE THAT I HAVE IN MY VEHICLE IS THE DRIVER AND PASSENGER DOOR PANEL COMING APART. THIS IS A SAFETY ISSUE FOR ME AS THIS IS CAUSING OBSTRUCTION OF THE RIGHT REAR VIEW MIRROR BY THE PASSENGER DOOR PANEL. ALSO, THE DRIVER DOOR PANEL HAS CAUSED SCRATCHES TO MY ARM WHILE DRIVING WHICH CAN CAUSE ME TO HAVE AN ACCIDENT DUE TO DISTRACTION.

NHTSA ID

11716719

Incident

Mar 1, 2025

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ID

11712717

Incident

Jan 22, 2026

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at highway speeds, the driver's side and passenger's side A-pillar trims rattled loudly. The vehicle was taken to a local dealer, where it was confirmed that the A-pillar trims on both sides of the vehicle were loose and needed to be replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was unknown.

NHTSA ID

11710473

Incident

Feb 1, 2024

See attached document for complaint. I am writing to report that I have tried several times to have my 2014 Ford Explorer repaired for safety recall 24S02/NHTSA recall 24V031. I was told that no one had the parts for the repair. I live in Clermont, Florida, and I have contacted that Ford location multiple times along with other Ford dealers in the central Florida area. How can I get my Ford repaired?

NHTSA ID

11708796

Incident

Nov 25, 2025

The contact owns a 2014 Ford Explorer. The contact stated that the camera image showed a reversed image, and there were lines through the camera screen, and occasionally the camera was off. The contact stated that the image was distorted, so the contact covered up the camera. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 140,000.

NHTSA ID

11708739

Incident

Jan 5, 2026

Mileage

140,000 mi

In January 2024 we were driving on the interstate when the left front A-Pillar trim part around windshield came off and hit our windshield, then flew off on the highway. We received a recall from Ford in February 2024, to date they claim they still don't have the part to repair, we now have water that leaks into the car when it rains. Which is creating issue inside our car. it has now been two years, it seems like they will never get this and my car will keep leaking. The car is titled in Virginia but the car is located at our Florida property in Clearwater Beach FL, I need it fixed down here.

NHTSA ID

11708679

Incident

Jan 23, 2024

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that while driving approximately 60 MPH, the windshield exterior A-Pillar trim detached from the vehicle, causing other drivers to swerve to avoid colliding with the detached trim. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The vehicle was not yet repaired. The failure mileage was 190,000.

NHTSA ID

11708300

Incident

Dec 28, 2025

Mileage

190,000 mi

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side exterior A-pillar trim detached and flew off the vehicle. The contact stated that the failure had occurred while driving on the Interstate Highway. The contact stated that whenever it rained or snowed, water was entering the vehicle. The vehicle was taken to the dealer; however, the contact was informed that the parts were not yet available. The contact stated that the parts had not been available for a year and a half. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, parts were still not available. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA ID

11703341

Incident

Jun 5, 2023

Exterior A-Pillar Appliqué Trim Clip Attachments Mfr recall # 24S02 NHTSA recall # 24V031 Remedy has been unavailable @local Ford dealership too long and gave been told it’s not available to them. Approximate date given for incident occurrence is not remembered and date entered is inaccurate)

NHTSA ID

11701458

Incident

Nov 25, 2025

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that water was entering the vehicle due to the part failing. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ID

11700799

Incident

Feb 15, 2024