Owner-reported complaints naming the airbag system, filed with NHTSA
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Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights. Every record below is an owner-reported complaint about the 2017 Ford F-150 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 22 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
The drivers airbag cover is cracked. This has happened to everyone I have talked to with the same vehicle. Also is a topic on many f150 public forums. I think this should be addressed by Ford.
AIRBAG WARNING FAILURE A know issue with Ford F-150 and other products with the Blind Spot senor module in the rear tail lights. The vehicle has an issue with water or fluid leaking into the tail light housing causing many of the advanced features to stop working. The vehicle shows a Blind Spot Sensor Failure, Cross Traffic Sensor Failure, Front Windows will not operate, Air Conditioner stops working , Radio works but nothing can be changed and worst of all the "The Air Bag Failure Warning Light" comes on rendering the vehicle unsafe for roadway operations. The Internet (You Tube and other sites )document the failure and how to fix it. It is not confined to just My 2017 F-150 but plagues many other year and model ford products. My truck is currently at Bluebonnet Motors the Authorized and Sales Dealer for this Truck, they have confirmed the issue and are awaiting parts to repair it. They have quoted about $1,850 for parts and labor. [XXX] the service writer and myself witnessed these failures in the service reception area while checking the truck in for service. This problem puts many people at risk (including myself) if they are unaware of the entire system failures. Should a crash occur the occupants may not be provided with air bag deployment , which could result in possible injuries or death. I have not been made aware of Ford Motor Company or the dealership acknowledging this serious safety concern. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
On 07-15-2023 A girl rana stop sign and hit my truck quite hard on the Drivers side just in front of the door. It was so violent that my head, shoulder, arm, and left hand shattered the drivers window in each place they hit. Pictures show all 4 definitive places where each body part hit. I incurred a fracture on my left hand, shoulder, and head pain. I had to really force the drivers door open. It bent the front end around and I had to force the passenger door open. The side airbags didn't deploy. At the time of the accident all I felt was my hand and was slightly dizzy but didn't feel like I needed medical attention. The next day I knew I needed medical attention and went to the urgent care. I am now getting unusual headaches on the left and rear side of my head. I do not normally get headaches and am rarely ever sick. I have an appointment with my doctor to get checked out on Monday. I really feel that the side airbags should have deployed. Why even have them if they done deploy.
The contact's boss owns a 2017 Ford F-150. The contact stated that over a year ago the vehicle was taken to the dealer due to the driver’s side air bag developing a crack over the steering wheel label. Additionally, the contact stated that after the vehicle was started, an alarm symbol indicating “Park Aid” was illuminated on the instrument panel. The vehicle was taken to the dealer where it was diagnosed that the air bag needed to be replaced. The vehicle was repaired; however, the failure recurred. The dealer was notified of the failure however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed that the failure was not covered under warranty. The contact was advised to call the NHTSA Hotline to file a complaint. The failure mileage was approximately 67,000.
Symptoms of clock spring failure in steering wheel (buttons only working on half of steering wheel, horn not working). There are recalls for this same issue on other model fords where at appears the airbag may be implicated. There is no recall for this on my model year, and ford could not provide insight as to whether my airbag was also implicated
The contact owns a 2017 Ford F-150. The contact stated while driving 70 MPH, the air bag warning light illuminated. The vehicle was driven to the dealer. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 91,300.
The contact owns a 2017 Ford F-150. The contacts stated that his wife was driving approximately 55mph when the vehicle in front came to an abrupt stop and the contact crashed into the other vehicle, which resulted in the air bags not deploying. The contacts sought medical treatment and sustained abdominal, wrists chest injuries, while the wife sustained chest, side, back, and stomach injuries. The contact's son was sitting in the rear passenger side seat and also received chest and stomach injuries. A police report was taken, and the vehicle was towed by the city and remained in their lot. The manufacturer was not informed of the failure. The failure mileage was approximately 103,000. The VIN was not available.
REAR ENDED CAR AT HIGH RATE OF SPEED ON FREEWAY. OTHER VEHICLE WAS TRAVELING BETWEEN 0-10MPH. MY VEHICLE WAS AROUND 65. WAS INITIALLY TOLD AIRBAG LIGHTS WERE ON INDICATING THEY DEPLOYED. NO AIRBAGS DEPLOYED IN ACCIDENT. MY VEHICLE WAS DEEMED A TOTAL LOSS
UPON STARTING MY VEHICLE ON 2/1/20, HILL ASSIST WARNING, PARKING AID WARNING, ABS ICON, AIRBAG ICON, AND TRACTION CONTROL ICON ALL LIT UP. CALLED 2 DEALERSHIPS ON 2/3 AND WAS TOLD IT WAS SAFE TO DRIVE. ON 2/6/20, THE PASSENGER AIRBAG DEPLOYED WHILE DRIVING, NO IMPACT, WITH MY 11 YEAR OLD IN THE PASSENGER SEAT.
AIR BAGS DID NOT DEPLOY DURING A FRONT IMPACT CRASH. I WAS TRAVELING ON HIGHWAY 127 IN FRANKFORT KY WHEN I NOTICED A VEHICLE IN FRONT OF ME HIT THEIR BRAKES GOING THROUGH A GREEN LIGHT. I INSTANTLY APPLIED MY BRAKES TO RAPIDLY SLOW DOWN, BEFORE I WAS ABLE TO COME TO A STOP MY VEHICLE MADE CONTACT WITH THE VEHICLE IN FRONT OF ME.
ON OCTOBER 3, 2019, A CAR FAILED TO YIELD AND DROVE IN MY PATH. I COLLIDED WITH ANOTHER VEHICLE AT 45 MILES PER HOUR WITH MY 2017 FORD F 150 XLT. I WAS TRAVELING SOUTH AT 45 MPH AND THE OTHER VEHICLE WAS TRAVELING EAST AT 15 MPH. THE HIGHWAY I WAS TRAVELING ON A 4 LANE CITY STREET THAT HAD A 45 MPH SPEED LIMIT TRAVELING SOUTH. THE OTHER VEHICLE WAS TRAVELING EAST DOWN A 2 LANE CITY STREET WITH A STOP SIGN AT THE CORNER. THE OTHER VEHICLE STOPPED AT THE STOP SIGN AND PROCEEDED TO PULL OUT IN FRONT OF ME. I AM RECEIVING TREATMENT FOR MY INJURIES.
TL* THE CONTACT OWNS A 2017 FORD F-150. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE CONTACT WAS APPROACHING GREEN LIGHT AT THE INTERSECTION AND DID NOT SEE THE OTHER VEHICLE APPROACHING FROM THE RIGHT SIDE AND CRASHED INTO THE VEHICLE DRIVER SIDE DOOR. THE CONTACT SUSTAINED A CONCUSSION AND A LACERATION TO THE TOP OF THE HEAD. THE OTHER DRIVER INJURY WAS UNKNOWN. NO AIRBAGS DEPLOYED. THERE WAS MEDICAL ATTENTION CONTACTED. THE CONTACT WAS TAKEN TO THE HOSPITAL WHERE THE CONTACT RECEIVED SEVERAL STAPLES TO THE HEAD. A POLICE REPORT WAS FILED. THE VEHICLE RECEIVE DAMAGES TO THE GRILL AND SIDE PANEL, BUMPER. THE OTHER VEHICLE RECEIVED DAMAGES TO THE DRIVER SIDE DOOR. THE VEHICLE WAS TAKEN TO THE DEALER BOHN FORD 3737 LAPALCO BLVD, HARVEY, LA 70058 (504) 347-7000 WERE A DIAGNOSED TEST WAS PERFORMED BUT NO FAILURE WAS FOUND. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT NO FURTHER ASSISTANCE WAS TAKEN. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000.
WATER IS GETTING IN THE TRUCK, WETTING AND STAINING THE DRIVER SIDE AIRBAG, AND COMING OUT OF THE DRIVER SIDE GRAB HANDLE, RUNNING DOWN THE ELECTRICAL INSTRUMENT PANEL. THIS IS MOST APPARENT WHEN THE VEHICLE IS PARKED ON AN INCLINE DURING A RAIN STORM, WITH THE FRONT OF THE VEHICLE LOWER THAN THE BACK.
TL* THE CONTACT OWNS A 2017 FORD F-150. WHILE DRIVING APPROXIMATELY 50 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. THE FRONT END OF THE VEHICLE WAS SEVERELY DAMAGED; HOWEVER, THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE CONTACT INDICATED THAT THE VEHICLE WAS IN TWO ADDITIONAL CRASHES AND THE AIR BAGS DID NOT DEPLOY. IN ONE CRASH, THE DRIVER SUSTAINED AN INJURED RIGHT ARM THAT REQUIRED MEDICAL ATTENTION. DICK SMITH FORD (7201 GARNERS FERRY RD, COLUMBIA, SC) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURES, BUT NO ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 1,000.
I WAS DENIED SERVICE BY TEAM FORD LAS VEGAS ON DREXEL RD FOR NHTSA RECALL NUMBER: 18V568. THE SERVICE MANAGER INFORMED ME HE HAD REMOVED ME FROM THEIR SYSTEM AND HE HAD THE RIGHT TO REFUSE SERVICE TO ANYONE AT ANYTIME. I INFORMED HIM THIS WAS FOR A SAFETY RECALL AND IT NEEDED TO BE FIXED. HE STILL REFUSED ME SERVICE. I BELIEVE HIS REFUSAL WAS DUE TO A NEGATIVE REVIEW I GAVE THEIR SERVICE DEPARTMENT A FEW MONTHS EARLIER. I MAILED A LETTER TO FORD MOTOR CO ASKING FOR THEIR HELP TO GET THE SAFETY ISSUE FIXED ON DEC. 4TH 2018. I HAVE STILL NOT RECEIVED A RESPONSE. I HAVE ATTACHED A COPY OF THE LETTER SENT.
11/07/18 ON HWY 295 LAWRENCE NJ HEAD ON WITH A GUARDRAIL AT 65 MILES AIRBAG DID NOT DEPLOY
NOTHING HAS HAPPEN, AM JUST GOING BY WHAT RECALLS THEY SEND ME, AND I GO TO FORD AN THEY TAKE CARE OF IT.
VEHICLE WAS INVOLVED IN A COLLISION WHEREIN IT "T-BONED" A VEHICLE STOPPED ACROSS A ROADWAY AT 60MPH. I WAS TRAVELING STRAIGHT IN THE LEFT LANE OF A DIVIDED HIGHWAY. THE STEERING HUB AIRBAG DID NOT DEPLOY, AND THE SHOULDER HARNESS DID NOT PREVENT ME FROM STRIKING THE STEERING WHEEL HUB , WHICH FAILURES RESULTED IN BREAKING MY STERNUM. I ALSO RECEIVED A WHIPLASH.
TL* THE CONTACT OWNS A 2017 FORD F-150. THE CONTACT INQUIRED ABOUT A RECALL FOR BRAKE FAILURE. WHILE DRIVING 40 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND IT EXTENDED TO THE FLOORBOARD. AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE ENTIRE FRONT END OF THE VEHICLE WAS DAMAGED AND THE VEHICLE WAS NOT DRIVEABLE. THE VEHICLE WAS TOWED BACK TO THE CONTACT'S RESIDENCE. THE CONTACT FILED A COMPLAINT WITH FORD MOTORS AND WAS ADVISED TO CALL NHTSA. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000.
TAKATA RECALL I WAS INVOLVED IN AN ACCIDENT WHILE DRIVING MY 2017 FORD F150 ON DECEMBER 20, 2017. THE DRIVER AIR BAG CURTAIN DEPLOYED AND TRAPPED MY HEAD DOWN AGAINST MY LEFT SHOULDER. THE BAG DID NOT DEFLATE, SO I WAS FORCED TO RETRIEVE MY KNIFE FROM MY BELT AND CUT THE BAG OPEN. THE CONTENTS OF THE BAG QUICKLY FILLED THE CAB WITH WHITE POWDERY SMOKE WHICH I INHALED. I NOW HAVE ROUGH BREATHING WHILE INHALING. I HAVE BEEN TO MY DOCTOR AND WAS PRESCRIBED AZITHROMYCIN 250MG PAK TAB TEVA. THIS WAS A TEMPORARY CURE, BUT THE ROUGH BREATHING IS AGAIN PRESENT. PLEASE PROVIDE THE PROPELLANT NAME IN THESE AIRBAGS, SO I WILL KNOW HOW TO TREAT MY PROBLEM.
FOR THE SECOND TIME IN TWO MONTHS, I HAVE HAD TO RETURN THE VEHICLE TO THE DEALER BECAUSE A HOSE COMES OFF THE AIR BAG. THIS CAUSES AN ALARM AND CAUSES THE PASSENGER AIR BAGS TO FAIL. THIS CHRONIC FAILURE PUTS THE PASSENGER AT RISK ANY TIME IT DECIDES TO FAIL. IF THE DRIVER DOES NOTE THE SMALL LIGHT, THEY COULD OPERATE FOR YEARS WITH NO PASSENGER PROTECTION. THIS SHOULD BE PERMANENTLY FIXED. TWICE IN TWO MONTHS IS A CHRONIC FAILURE AND MAY BE A DESIGN FLAW.. IT MAKES NO DIFFERENCE, IT IS THAT WAY MOVING, STANDING STILL OR IDLING.
DAKOTA TRAVELING 50-55 MPH ON INTERSTATE 95 HIT FORD TRAVELING 20 MPH NEAR EXIT RAMP CAUSING FORD TO HIT CADILLAC TRAVELING 10MPH CAUSING CADILLAC TO HIT MURANO, RESULTING IN 4 CAR ACCIDENT. 2017 FORD TOOK BRUNT OF HITS DUE TO SPEED OF DAKOTA. 2017 FORD DEEMED TOTALED. AIRBAGS ON 2017 FORD DID NOT DEPLOY, THOUGH SENSORS APPEARED ACTIVATED--SEE PHOTOS THAT SHOW LIGHTS ON. ALL INTERVIEWED AT BODYSHOP, INSURANCE ADJUSTER ETC. DON'T UNDERSTAND WHY AIR BAG DIDN'T DEPLOY CONSIDERING THE SPEED OF HIT FROM BEHIND AND THE FORCE OF HITS ON BOTH SIDES, DAMAGE, AND SENSORS ACTIVATED.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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