Owner-reported complaints naming the driver-assistance system, filed with NHTSA
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Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2020 Ford F-150 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 54 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 54, in the owner's own words
This vehicle has occasional issues where the vehicle camera freezes and blacks out when backing up. This vehicle has a similar issue to another recall that was issued on a newer vehicle in our fleet, which was a 2022 Ford F-150 and was included in the NHTSA Recall 25V315/Safety Recall Notice 25S49. This vehicle has been regularly serviced and inspected by the Dublin City Shop.
Over the past year (2025) we have noticed that our F150 King Ranch occasionally was having a rough or harsh shift between the 7-8 gear. We took the Truck to the dealer where we purchased the Truck, Mullnax Ford of Central Florida, in the summer of 2025. We left the vehicle with the service manager, later he called us and indicated that the technician could not replicate the issue. Several months later in November, 2025, with the problem recurring all the time and also happening at other shift points. We took the truck back to the dealer, Mullnax Ford of Central Florida, 1551 E Semoran Blvd, Apopka, FL 32703. We left the vehicle with the service advisor, Sam. Later that day the service manager Sam said the technician “test drove the truck and said needs a new transmission at a cost of almost $10,000.” Based on research I conducted I determined that there was an existing TSB 25-2475 recently issued October 25, 2025 regarding this harsh/delayed shifting issue on the 10R80 transmission and applicable to our Truck. We have taking the truck to 2 Ford dealers asking them to perform the diagnostic process outlined in TSB 25-2475 The harsh shifting is not only annoying, the sudden sharp shift especially at lower speed presents a possible significant safety risk. The harsh shift many times causes the vehicle to lurch unexpectedly. The truck is only 5 years old and has less than 100k miles We sent certified letters to the CEO of Ford and to the Ford Customer Relationship Center, with no response. This is a wide spread problem and is well known to Ford.
While driving the truck automatically down shifted. If I drove move 20 MP it would shift. The truck would not go into reverse, the gear was stuck. I had to turn if off and then turn it back on then It let me shift the gears. On the dashboard the wrench and other indicators lit up on the dashboard.
Vehicle is showing symptoms similar to common reported problems from people who owned Ford F-150 with Eco-boost. Symptoms such as: Engine had difficulty starting Transmission shifting Rattling noises coming out from the engine compartment Oil leaks coming out the tail pipe Gauge is showing engine is over heating Turbo is having a hard time accelerating
The contact owns a 2020 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V442000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen or occasionally failed to activate while shifted into reverse(R). The failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. A message to check the surrounding area was displayed on the instrument panel. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 91,000.
My camera went bad at 69000 mi, it does exactly as those recalled but I don't get a recall notice!! Camera needed as safety tool for me, as I am 81 years old, why do they go all around this year and model!! It does exactly as those recalled!! Spoke to ford several times but no results!! Help!!06
Acceleration without foot on gas pedal, erratic & harsh shifting, and slipping gears
While overtaking another vehicle on a 2-lane highway, the accelerator pedal broke and would not allow me to accelerate. Shortly after this, the vehicle I overtook had caught up, and I was forced to move back behind them in heavy traffic as there was also oncoming traffic. With no accelerator, I had to pull off to the side of the highway. Losing acceleration is a serious hazard, impacting the ability to safely control the vehicle and react to situations. This was a sudden failure with no warnings. Nobody has seen the vehicle yet. I found a way to manipulate the acceleration system/assembly in a way that would allow me to get away from the busy highways. This involved me holding part of the assembly with one hand while pushing on the pedal with the other hand. I figured it was better to find a safer place to park the vehicle. Upon further inspection, it appears that a plastic part broke somewhere. I do not think that plastic should be used in heavy use and safety critical systems. Everything is available for inspection as of now if needed.
The contact owns a 2020 Ford F-150. The contact stated that while driving at an undisclosed speed, the message “Pre-Collision Assist Not Available” was displayed and “Front Camera Malfunction - Service Required" was displayed. The vehicle was not diagnosed or repaired. The contact stated that the messages were continuously displayed. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
There is an existing recall for 2020 ford f150's NHTA 25V442 Ford 25S72. Pertaining to the sync 3 malfunctioning as Ford put it "Ford says that an error in the SYNC infotainment system could cause a blank image to be displayed while reversing, or the rear-view image may remain on display even after a driver has stopped reversing." My vehicle is and has been doing this for a very long time. Sa.e problem. However, my vehicle VIN is not included in the recall. Will it be added at a later date?
I have 2 problems with my vehicle that have been going on for a while now. First there is an existing recall for 2020 ford f150's NHTA 25V442 Ford 25S72. Pertaining to the sync 3 malfunctioning as Ford put it "Ford says that an error in the SYNC infotainment system could cause a blank image to be displayed while reversing, or the rear-view image may remain on display even after a driver has stopped reversing." My vehicle is and has been doing this for a very long time. However, my vehicle VIN is not included in the recall. Though it should be since it is the exact same problem. The other safety issue I have is the front facing camera. It has completely stopped working quite some time ago. I asked ford about it, and they told me they would have to charge me to look into it. I don't have the money to throw at problems that should be fixed under recall because they are safety issues. This camera not working shuts down the pre collision assist which is very dangerous. It also controls the auto hi and lo beam for seeing at night, and last but not least the cruise control doesn't work without it.
The contact owns a 2020 Ford F-150. The contact stated that the front camera was inoperable. Additionally, the contact stated that while reversing, the rearview camera image was black or frozen intermittently. The contact stated that the rearview camera had also remained activated temporarily while driving. The contact related the failure to NHTSA Campaign Number: 20V575000(Visibility, Back Over Prevention). The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 37,000.
The contact owns a 2020 Ford F-150. The contact stated when the vehicle was shifted into reverse(R), the back over prevention camera failed to operate as needed. The contact stated that occasionally the image was frozen, or the screen was blue. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 20V575000 (Visibility, Back Over Prevention); however, the VIN was not included in the recall. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 200,000.
The contact owns a 2020 Ford F-150. The contact stated that after starting the vehicle, the messages "Front Camera Malfunction" and "Pre-Collision Assist Not Available" were displayed. The cause of the failure was not yet determined, and the vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 115,000.
Transmission engages and disengages periodically as i slow down or come to a stop. Shifts erratically while driving from 6 gear to 4th gear , and when accellerating it hesitates from 2nd to 3rd gear, then shifts hard to 4th gear where i have to press on the brake to stop it. My concern is when it down shifts hard while in traffic, almost got rear ended one time. Just not safe to drive, ive have this truck for less than 5 months now. Preowned with less than 100k miles, just doesnt make sense..
Front windshield camera malfunction. Vehicle only had 61,000 miles.
Truck had two error messages. 1. Front camera malfunction service needed 2. Forward collision error
The rear view camera turned black, sometimes purple, the image is distorted. I googled it and it says 700,000 F150's were recalled for this problem but when I called the Ford where I live they said it didn't have a recall
The transmission slips when giving it gas. I lose power when I excelerate Sometimes. Sometimes the truck excelerates when I'm not giving It throttle. Transmission jumps all over. The transmission seems to be very rough shifting back and forth
Cruise control was set at approx. 62 mph driving on the Interstate. An exit was taken and coming down the off ramp the truck would not slow down. It seems the brakes did not disconnect the cruise control. Brakes were both pumped and firmly depressed. No response when the gear shift was placed in a lower gear. The electronic system did not shut off after the ignition was placed in the off position. An inspection is warranted, expected and welcome. This was a Sudden Unintentional Acceleration (SUA) incident/accident!!! Numerous other vehicles were placed in danger while crossing a major intersection. Two fire trucks responding to an emergency were passed at 50 miles an hour. Many other occupied vehicles and individuals at an apartment complex were in danger of being killed or injured. As of right now the vehicle has not been inspected by the insurance claims adjuster, so right now it has not been reproduced or confirmed by a dealer or independent service center (but is welcomed to be done). The vehicle or components have not yet be inspected by the manufacture, police or insurance representative (but I would be willing to allow it). There was no warning lamps, messages or other symptoms of the problem prior to the failure. It was totally unexpected and a complete surprise.
This happens consistently,while driving with the cruise control,the truck takes off and speeds up almost causing the truck to ram other vehicles. Then the truck shudders and surges before throwing up several codes. I have read this is a problem with many Ford trucks. I feel like our lives are in serious danger . I was hoping there would be a recall because this is leaving customers in situations that may cause injury or death.
I was in an accident and the automatic braking sensor did not kick in even though there was a vehicle directly in front of me. As a result, my collision warning never sounded and the active braking feature of my vehicle never engaged.
The contact owns a 2020 Ford F-150. The contact stated that the back-up camera failed to operate as needed. There was no warning light illuminated. The contact stated that the failure first started as a distorted image on the screen; however, over time, the screen would appear completely blank. The dealer was notified about the failure and referred the contact to the NHTSA Hotline to file a complaint. The manufacturer was not notified of the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 20V575000 (Visibility, Back Over Prevention); however, the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was unknown.
The contact owns a 2020 Ford F-150. The contact stated while reversing, the rearview camera image display was blue. A message advising to contact the dealer was displayed. The vehicle was taken to the dealer, where the infotainment system was reset; however, the failure persisted. The dealer informed the contact that the failure was related to the wiring system. The dealer inspected the tailgate wiring and informed the contact that no issues were found. The dealer informed the contact that additional diagnostic tests were needed. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 20V575000 (Visibility, Back Over Prevention). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 79,900.
The forward collision warning system has malfunctioned. Every time the engine is started the forward collision warning system comes on and says the system is not working and you must press the ok button twice to clear message.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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