Owner-reported complaints naming the visibility system, filed with NHTSA
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Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2017 Ford F-350 Sd submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 8 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
When backing into my driveway, I was not able to see with my backup cameras the steps that protruded into my driveway. I almost backed into the steps. The camera is blurry. The dealership will not replace camera.
The contact owns a 2017 Ford F-350 SD. The contact stated that the sunroof glass was cracked on the rear passenger's side. The vehicle was taken to a glass center, where it was diagnosed with stress cracks. The mechanic informed the contact that it was a common failure, and the part was on backorder. The vehicle was taken to the local dealer, where it was diagnosed that the sunroof glass was fractured, and the part was on backorder. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 20,000.
The contact owns a 2017 Ford F-350. The contact stated that upon attempting to open the sunroof, the sunroof motor was running; however, the sunroof failed to open as needed. The vehicle was taken to a dealer where a diagnostic test was performed. The contact was informed that the sunroof rail guidance system had failed and needed to be replaced. The manufacturer was also notified of the failure and informed the contact that the failure was the result of normal wear and tear. The vehicle remained in the possession of the dealer and was not repaired. The failure mileage was approximately 60,000.
The contact owns a 2017 Ford F-350 SD. The contact stated that while walking to the vehicle, he noticed that the sliding rear window glass had detached and fell into the rear seat in the cabin of the vehicle. The contact stated that the glue adhesive, polyurethane seal, and two-sided tape had deteriorated. There were no reported injuries. The contact called the local dealer and was informed that there was no warranty coverage on the vehicle. The vehicle was not diagnosed or repaired. The vehicle was taken to a glass company but was not repaired. The manufacturer was contacted and informed the contact that the repairs were not covered under a recall and referred the contact to the NHTSA Hotline. The approximate failure mileage was 164,000.
Window seal has been coming off around the bottom corners of the windshield. Condensation was bad over the winter months and inside needed to be wiped off before driving causing smudging and smears. I'm worried the window seal will not hold and completely come off while driving.
Ford trucks have a known issue of cameras fogging up with condensation. Becomes very difficult to see where you’re backing into. The condensation gets so bad you can’t see at all sometimes. These trucks are big and need the cameras to assist in and out of tight spaces or keep you from rolling over something without knowing it.
FORDS" BUMPER TO BUMPER WARRANTY' DOESN'T GO "MIRROR TO MIRROR" ON NOV 22, 2017 I BOUGHT THE 2017 F-350 LARIAT SUPER DUTY. NICE TRUCK, IT'S THE 8TH FORD TRUCK I HAVE BOUGHT NEW AND UNTIL NOW HAVE NEVER HAD A MAJOR PROBLEM THAT THEY DIDN'T STAND BEHIND UNTIL THIS ONE. AT 700 MI ON A FAMILY OUTING TO WASHINGTON DEC 8TH, MY WIFE REMARKED THAT SHE COULD SMELL SOMETHING BURNING AND I TOLD HER IT WAS PROBABLY PAINT OFF THE ENGINE. I HAD TURNED ON THE MIRROR DEFROST. ON ARRIVAL TO OUR DESTINATION MY SON DISCOVERED THE FRAMES HAD MELTED. SENT PICTURES TO SERVICE DEPT. AT DEALERSHIP. TECH SENT TEXT BACK "DO NOT USE MIRROR HEATERS AGAIN". I CALLED AND HE SAID DEALERSHIP WOULD REPLACE WHEN WE RETURNED. THEY PICKED IT UP ON FRIDAY THE 15TH AND MIDDAY I GOT A PHONE CALL FROM SERVICE MANAGER STATING THAT HE WASN'T A VERY GOOD NANCY DREW BUT THEY WERE NOT GOING TO WARRANTY THEM AS THEY THOUGHT THEY WERE VANDALIZED ( AT 70 MPH YOU WOULD HAVE THOUGHT ONE OF THE FOUR OF US WOULD HAVE NOTICED IT ) HE TOLD ME TO TURN IN TO MY INSURANCE. I REMARKED THAT IT WASN'T AN INSURANCE PROBLEM, TO STATE FARM AGENTS CREDIT THEY TOLD ME TO TAKE TO ANOTHER DEALER AND THEY WOULD COLLECT REPAIR COST FROM MANUFACTURE. WOULDN'T IT BE GREAT IF A WARRANTY WAS JUST THAT? WHEN I TOLD SERVICE MANAGER THAT I WAS GOING TO FILE A CLAIM WITH THE OREGON DOJ UNDER THE LEMON LAW, HE BLEW ME OFF. I TOOK TO ANOTHER DEALER AND HE TOLD ME ALBANY ONE HAD PLACED A "FLAG" ON IT MAKING IT IMPOSSIBLE FOR ANYONE ELSE TO EVEN LOOK AT IT BUT CAUTIONED ME TO NOT PARK IN MY GARAGE IN CASE OF FIRE UNTIL ISSUE WAS ADDRESSED. CALLED FORD CUSTOMER SERVICE AND THEY ASSIGNED ME A "CASE NUMBER". 1400 MI. ON A 72K TRUCK AND NO MIRROR DEFROST. WE CURRENTLY OWN 9 FORDS, LOYALTY DOESN'T ACCOUNT FOR MUCH ANYMORE. WARRANTY MUST NOT BE ANY WIDER THAN THE BUMPERS.
2017 F350 BACK WINDOW EXPLODED. THE VEHICLE WAS STATIONARY, PARKED IN A DRIVEWAY IN A SUBDIVISION. I REMOTE STARTED MY TRUCK WITHIN 5 MINUTES BEFORE I OPENED THE BACK DRIVERS CREW CAB DOOR TO PUT A BAG ON THE FLOOR. WHEN I SHUT THE DOOR, THE BACK WINDOW EXPLODED AS THE DOOR CLOSED. THE OUTSIDE TEMPERATURE WAS AROUND 23 DEGREES F. I BELIEVE THE SUDDEN CAB PRESSURE OF SHUTTING THE DOOR, COMBINED WITH COLDER TEMPERATURES AND A DEFECT IN THE GLASS OR GLASS INSTALLATION IS THE ROOT CAUSE OF THE ISSUE.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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