Owner-reported complaints naming the driver-assistance system, filed with NHTSA
Data refreshed
Driver assistance reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
40
Latest Jun 27, 2022
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
4%
of 1,064 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
5
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
5
What this page shows
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2007 Ford Fusion submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 40 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming driver-assistance
The 25 most recent of 40, in the owner's own words
The contact owns a 2007 Ford Fusion. The contact stated while driving at 60 MPH on a bumpy road, the brake pedal was depressed and the vehicle accelerated unintendedly, hit a high curb, and stopped. The air bags did not deploy. There were no warning lights illuminated. The contact was able to continue driving. The dealer was notified of the failure and informed the contact that she would need to pay a diagnostic test fee. The vehicle was not diagnosed or repaired. The contact stated that the failure reoccurred while driving. The contact stated while driving in the rain and in the process of changing lanes, the vehicle in front of her stopped at the traffic light. The contact then depressed the brake pedal. However, the vehicle hydroplaned, accelerated, and crashed into the rear of the vehicle in front of her. The air bags did not deploy. The contact sustained severe headaches, neck pain, and knee pain and sought medical assistance. The contact’s friend who was pregnant and occupying the front passenger’s seat sustained back pain. The driver of the other vehicle sustained injuries and sought medical assistance. A police report was filed. The vehicle was towed to a tow lot where it was totaled. The dealer was notified of the failure but did not provide any assistance. The manufacturer was notified of the failure and referred the contact to the dealer. The failure mileage was unknown.
NHTSA ID
11471243
Incident
Jun 27, 2018
Driver assistanceElectricalEngine
Filed Jun 22, 2022
I didn’t know or the incident with the car until I purchased and started noticed The way it drives. It do have a problem with acceleration while shifting gears, and also loses power with A/c turned on.
NHTSA ID
11470511
Incident
Jun 22, 2022
Driver assistanceEnginePowertrain (other)
Filed Mar 11, 2021
THE CAR NEVER GAVE ANY INDICATION OF A PROBLEM. NO CHECK ENGINE LIGHT, SMOKING, NOT EVEN OIL USAGE FOR THAT MATTER. I CHECKED THE OIL EVERY TIME I GOT GAS BECAUSE I BOUGHT IT 3 WEEKS PRIOR. THEN WAS DRIVING TO INTERSTATE TO WORK WHEN I HEAR JT START CLICKING IMMEDIATELY GOT A OIL LIGHT THEN DIES AND WAS STUCK ON INTERSTATE CARS ZOOMOMG BY AT 80 IF I WERE IN THE CENTER LANE I WOULD BE DEAD.
NHTSA ID
11400427
Incident
Mar 8, 2021
Mileage
112,000 mi
Driver assistancePowertrain (other)Steering
Filed Jan 29, 2020
SEVERAL (ALL WHEEL DRIVE )AWD FORD VEHICLES EX. FUSION, EDGE, TAURUS USE A (POWER TRANSFER UNIT) PTU THAT FMOC CALL FOR NO SERVICE NEEDED, NO DRAIN PLUG ONLY A FILL PORT. THE PTU IS A BASICALLY A TRANSFER CASE THAT SMALL FORD FORD AWD VEHICLES USE TO TRANSFER ENGINE POWER FROM THE TRANSMISSION TO THE REAR WHEELS. THE PART IS CONNECTED TO THE TRANSMISSION SURROUNDED BY THE ENGINE, EXHAUST AND CATALYTIC CONVERTER, THE PTU ONLY HOLD A QUART OF LUBRICATING FLUID NO COOLING NO SERVICE INTERVAL AND ALL OF THE HEAT SURROUNDING THE UNIT BAKES THE LUBRICATION CAUSING LACK OF LUBRICATION CAUSING PTU AND TRANSMISSION FAILURE. REPAIR QUOTE FROM A FORD DEALERSHIP ON 1/29/2020 WITH A FORD REMANUFACTURED TRANSMISSION AND LABOR IS $5000.00 REPAIR. THIS UNIT FAILURE IS IN A 2007 FUSION WITH 92K MILES OTHER THAN THE POWERTRAIN ISSUE IS A SOLID VEHICLE THAT PERFORM GREAT UNTIL THE PTU AND TRANSMISSION FAILURE WITH NO WARNING. WHILE DRIVING AT HIGHWAY SPEEDS THE VEHICLE WHEELS LOCKED UP SKIDDING THE CAR TO A STOP AND STALLING THE ENGINE. NOW IT CRACKS AND POPS AND LOCKS UP THE WHEELS.
NHTSA ID
11302938
Incident
Dec 13, 2019
Mileage
92,000 mi
AirbagsDriver assistance
Filed Jan 20, 2020
UPON REMEDYING THE RECALL, TO ADJUST THE AFFECTED "PASSENGER SIDE" AIRBAG, WHEREAS THE FINALIZED MAINTENANCE RESULTED IN THE FUSION'S DIAGNOSTIC FAULT CODE, OF WHICH HAS DELAYED THE ABSOLUTION OF PASSING AN INSPECTION THIS SENSOR HASN'T "EVER" ILLUMINATED 'TIL AFTER THE REPAIR WAS COMPLETED IT REMAINS "ON" WHETHER A PASSENGER IS IN THE SEAT OR NOT
NHTSA ID
11300566
Incident
Oct 16, 2018
Driver assistanceEnginePowertrain (other)
Filed Oct 29, 2018
WHILE DRIVING ON A HIGHWAY THE WRENCH LIGHT ILLUMINATED AND I EXPERIENCED AN UNEXPECTED, SUDDEN LOSS OF ENGINE POWER AND ACCELERATION. THE VEHICLE RAPIDLY DECREASED IN SPEED FROM HIGHWAY SPEEDS TO BARELY BEING ABLE TO MAINTAIN SPEEDS OF 20MPH. ENGINE POWER AND VEHICLE SPEED ARE SEVERELY AND RAPIDLY REDUCED WITHOUT WARNING WHILE FULL FUNCTION OF THE POWER STEERING, POWER BRAKING, LIGHTING, AND CLIMATE CONTROL SYSTEMS ARE NOT EFFECTED. NO SIGN OF THE ISSUE THE NEXT DAY, ONCE THE CAR IS TURNED OFF AND BACK ON. THIS SEEMS TO BE A WIDESPREAD AND DOCUMENTED PROBLEM WITH THE ELECTRONIC THROTTLE BODY INCLUDING AN INVESTIGATION AND TWO SEPARATE "CUSTOMER SATISFACTION PROGRAMS" TO REPAIR MODEL YEARS 2009-2013. APPARENTLY THE SAME THROTTLE BODY PART IS INTERCHANGEABLE FROM YEARS 206-2009 SO LIKELY IT COULD BE WIDESPREAD IN THESE MODEL YEARS. THIS IS INCREDIBLY DANGEROUS AND NEEDS TO BE A FULL RECALL.
NHTSA ID
11143862
Incident
Oct 27, 2018
AirbagsDriver assistance
Filed Oct 31, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT INQUIRED ABOUT THE TK HOLDINGS POSTAL LETTER. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE CONTACT NEVER RECEIVED A RECALL NOTIFICATION. THE LOCAL DEALER (DUVAL FORD, 1616 CASSAT AVE, JACKSONVILLE,FL, 32210) WAS MADE AWARE OF THE BULGE AROUND THE AIR BAG COMPARTMENT A YEAR AGO, BUT STATED THAT THERE WAS NO FAILURE AND TO LOOK OUT FOR RECALLS, IF THE ISSUE PERSISTED. IN SEPTEMBER OF 2017, THE VEHICLE WAS TAKEN TO THE SAME DEALER FOR OTHER REPAIRS AND THE CONTACT WAS INFORMED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS NOT SERVICED OR REPAIRED FOR THE AIR BAG ISSUE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID
11041631
Incident
Sep 1, 2017
Mileage
80,000 mi
Body & structureDriver assistanceElectrical
Filed May 3, 2016
TAKATA RECALL: I PURCHASED MY FORD FUSION IN 2007 AND I RECEIVED AWESOME COMMENTS; THIS WAS THE RATINGS FROM MY OLDER FAMILY MEMBERS, BRAGGING ABOUT MY CAR; AS BEING "TOP OF THE LINE VEHICLE" SOUNDED GREAT! WITHIN MY FIRST YEAR, ON A SATURDAY MY CAR WOULD NOT START, BEFORE GOING TO WORK, IT WAS CORROSION ON MY BATTERY POST. THE FOLLOWING MONDAY, I CONTACTED HIXON FORD SERVICE DEPT. IN MONROE, LA; TOLD THEM OF MY EXPERIENCE AND WAS TOLD THAT THEY HAVE NOT HEARD OF ANY PROBLEMS. I WAS GIVEN A FREE BATTERY, WITHOUT ANYONE LOOKING INTO WHY THE CAR WOULDN'T START OR CORROSION ON THE BATTERY. I DIDN'T THINK I WOULD HAVE BEEN TREATED IN THAT MANNER THROUGHOUT THE TIME I HAVE MY CAR. SINCE THEN, SEVERAL OTHER PROBLEMS, SUCH AS THE RUBBER AROUND THE DASH VENT, WHERE THE DEFROST AIR COMES OUT, LIFTED UP OUT OF PLACE. ONE DAY THE 6-CD CHANGER WOULD NOT RELEASE MY CDS'; BUT MONTHS LATER AFTER PRESSING THE BUTTON EVERYDAY, I PRESSED THE REJECT AND THEY ALL CAME OUT. ANOTHER EXPERIENCE WAS WHEN THE TWO FRONT DOOR LATCHES JUST POPPED OUT; AT A LATER TIME, THE TWO BACK LATCHES POPPED OUT. SINCE I COULD ONLY AFFORD TO GET THE DRIVER DOOR LATCH REPAIRED, I WOULD STILL LOCK MY CAR DOOR, BUT THEY DO NOT LOCK. ANOTHER INCIDENT HAPPENED WHEN I TRIED TO SLOW DOWN, BECAUSE OF THE BUMPY ROAD AND MY CAR FELT LIKE IT HYDROPLANED; I COULDN'T STOP (SCAAARRRYY!). AFTER EACH INCIDENT, I WOULD CALL HIXON FORD AND ASK FOR RECALL STATUS, CONCERNING MY INCIDENTS. THEY WOULD ALWAYS TELL ME, THEY HAVE NOT HEARD ANYTHING, BUT WHEN I CALLED THE MAIN OFFICE, I WAS TOLD THAT NOTHING HAD BEEN REPORTED. I NEVER FELT THEY CARED WHAT HAPPENED TO ME, BECAUSE THEY DIDN'T LOOK INTO THE FIRST INCIDENT, BUT YEARS LATER, I RECEIVED AN APOLOGY; GIVE THEM ANOTHER CHANCE WITH MY NEXT PURCHASE AND THEY CAN'T DO ANYTHING NOW. WELL, THEY NEVER DID ANYTHING AND I WOULD HAVE BEEN VERY SURPRISED IF THEY DID.
NHTSA ID
10862775
Incident
Oct 12, 2007
Driver assistance
Filed Apr 9, 2016
MY DRIVER'S SIDE DOOR HANDLE BROKE MAKING IT IMPOSSIBLE TO EXIT THE CAR IN THE CASE OF AN EMERGENCY. ALSO, THE JUNCTION BOX NEEDED TO BE REPLACED. WHILE DRIVING, MY CAR TURN SIGNAL WOULD NOT WORK AND STAYED ON AS A SOLID LIGHT VERSUS TURN SIGNAL CAUSING MY BATTERY TO DIE AND COULD HAVE POTENTIALLY CREATED AN ACCIDENT SINCE THE TURN SIGNAL WAS NOT WORKING PROPERLY. EVEN WHEN THE CAR WAS OFF AND THE KEYS WERE OUT, THE LIGHT STAYED ON. BOTH OF THESE ARE SERIOUS SAFETY HAZARDS! THERE SHOULD BE A RECALL ON BOTH ISSUES!
NHTSA ID
10854569
Incident
Apr 9, 2016
Mileage
107,000 mi
Driver assistanceFuel system
Filed Feb 22, 2016
I WAS GOING ON A TRIP TO VISIT FAMILY AND MISSOURI FROM WI AND MY 2007 FORD FUSION LOST ALL POWER. THE WRENCH LIGHT CAME ON AND CHECK ENGINE LIGHT CAME ON. I HAD THE CODES READ AND STATED THAT IT WAS A THROTTLE BODY ISSUE. ANY TIME I USE THE CURSE CONTROL ON LONG TRIPS THIS HAPPENS.
NHTSA ID
10837527
Incident
Feb 7, 2015
Mileage
120,000 mi
Driver assistanceFuel systemPowertrain (other)
Filed Jan 9, 2016
OUR FORD FUSION SUDDENLY LOST POWER AND STARTING ACTING IN AN UNPREDICTABLE FASHION, WHILE TRAVELING ON RTE 95 NORTH IN THE PASSING LANE. WE NARROWLY AVOIDED A REAR END COLLISION WITH THE VEHICLE BEHIND US, AS WELL AS OTHER VEHICLES AS WE WORKED TO GET OVER TO THE SAFETY OF THE BREAKDOWN LANE. AN ORANGE WRENCH LIGHT WAS IN AN "ON" STATE AND THE CAR WAS RUNNING VERY ROUGH. AFTER CHECKING ALL GAUGES AND FLUIDS, I RESTARTED THE CAR AND FOUND IT TO BE IN A NORMAL STATE AGAIN, WITH NO WRENCH LIGHT VISIBLE. WE TURNED AROUND AND HEADED HOME. THIS CONDITION OCCURRED ONE MORE TIME ABOUT 45 MILES LATER, JUST A FEW MILES FROM OUR HOME, SAME RESULT. I RESEARCHED THE ISSUE AND FOUND THAT THE NHTSA IS AWARE OF THIS PROBLEM AND HAS BEEN ASKED TO FIX OVER 1 MILLION CARS EXHIBITING THE SAME ISSUE. I CONTACTED FORD, AS RECOMMENDED IN A REPORT I DISCOVERED ONLINE. THEIR RESPONSE WAS THAT, WHILE THEY WERE AWARE OF THE ISSUE AND THE PROBLEMS IT CAUSES, OUR 2007 FUSION WAS NOT COVERED AND WE ARE RESPONSIBLE FOR THE REPAIRS. THIS ISSUE JUST OCCURRED TODAY, THEREFORE I HAVE NO DOCUMENTATION, OTHER THAN WHAT IS AVAILABLE ON MANY WEBSITES AND BLOGS, DOCUMENTED BY OTHER FORD OWNERS, COMPLAINING OF THE SAME ISSUE. AM I TO UNDERSTAND THAT OF THE MILLION PLUS CARS HAVING THIS PROBLEM, SOME WILL BE CORRECTED, WHILE FOR SOME REASON THAT FORD COULD NOT EXPLAIN, SOME ARE NOT?
NHTSA ID
10819157
Incident
Jan 9, 2016
Mileage
98,000 mi
Driver assistance
Filed Nov 16, 2015
TL* THE CONTACT OWNS A 2007 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE FAILED TO ACCELERATE. THE THROTTLE BODY WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ELECTRIC THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ID
10790681
Incident
Sep 15, 2014
Driver assistanceEnginePowertrain (other)
Filed Nov 25, 2014
I WAS DRIVING AT ABOUT 60 MPH AND SUDDENLY I FELT THE VEHICLE HAVE SOME TYPE OF LOSS OF POWER. I TRIED TO PRESS ON THE GAS PEDAL AND THE CAR WOULD NOT ACCELERATE AND THE RPM ODOMETER WAS "JUMPING" FROM 1 TO 1.5 AND THE IDLE WAS HORRIBLY ROUGH.THE MOTOR SOUNDED LIKE IT WAS A FORCED IDLE. I PULLED TO THE SIDE OF THE ROAD AND OPENED THE HOOD TO SEE WHAT WAS GOING ON, I CHECKED EVERYTHING TO SEE IF MAYBE THERE WAS ANYTHING LOOSE OR SOMETHING IN THERE AND THERE WAS NOTHING THAT I COULD SEE SPOT ON OR NOTICE SPOT ON. I DID SOME RESEARCH ON THE 'SYMPTOMS" AND CLEANING OR FORCING SHUT THE THROTTLE ACTUATOR WAS THE NUMBER ONE THING THAT KEPT SHOWING. SO I PULLED EVERYTHING APART AND CLEANED IT AND SPRAYED SOME WD-40. ONCE I OUT EVERYTHING BACK TOGETHER I THEN STARTED THE VEHICLE AND THE WRENCH LIGHT TURNED OFF AND IT WAS RUNNING LIKE NORMAL. *TR
NHTSA ID
10660756
Incident
Nov 23, 2014
Driver assistance
Filed Aug 6, 2014
Crash reported1 injury reported
TL* THE CONTACT OWNS 2007 FORD FUSION. THE CONTACT STATED THAT THE FLOOR MAT SHIFTED TO THE BRAKE PEDAL AND CAUSED THE CONTACT TO CRASH. THE VEHICLE WAS DESTROYED AND A POLICE REPORT WAS FILED. INJURIES WERE SUSTAINED AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.
NHTSA ID
10619383
Incident
Feb 25, 2011
Mileage
64,000 mi
Driver assistance
Filed Aug 6, 2014
Crash reported1 injury reported
TL* THE CONTACT OWNS 2007 FORD FUSION. THE CONTACT STATED THAT THE FLOOR MAT SHIFTED TO THE BRAKE PEDAL AND CAUSED THE CONTACT TO CRASH. THE VEHICLE WAS TOTALED AND A POLICE REPORT WAS FILED. INJURIES WERE SUSTAINED AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.
NHTSA ID
10619378
Incident
Feb 25, 2011
Mileage
64,000 mi
Driver assistanceEngine
Filed Jul 15, 2014
WRENCH LIGHT FLASHES ON THE DASH AS THE CAR SLOWS TO 20 MPR OR LESS, GAS PEDAL TO THE FLOOR AND IT WONT GO. I SHUT THE CAR OFF AND TURN IT BACK ON IT RUNS UNTIL IT SLOWS DOWN AGAIN ANOTHER 20-30 MILES. THIS YEAR SHOULD'VE BEEN RECALLED AS THE 2009-2012 MODELS. *TR
NHTSA ID
10610800
Incident
Jul 15, 2014
Mileage
86,000 mi
Driver assistancePowertrain (other)
Filed May 29, 2014
UPON DRIVING THE SPEED BECAME ERRATIC AND THE CAR SLOWED DOWN VERY QUICKLY REQUIRING ME TO PULLOVER QUICKLY FOR FEAR OF A REAR END COLLISION. AT THAT TIME I SAW THE WRENCH LIGHT ON MY DASH. I FEEL THAT IS A HAZARD THAT SHOULD BE CORRECTED UNDER THE WARRANTY OR AS A RECALL FROM FORD COMPANY. THE WAIT FOR PARTS IS ALMOST A MONTH, FORD SHOULD GIVE A LOANER CAR AS I AM AFRAID TO DRIVE MY CAR IN TRAFFIC. THANK YOU *TR
NHTSA ID
10594769
Incident
May 7, 2014
Mileage
86,621 mi
Driver assistanceEnginePowertrain (other)
Filed May 13, 2014
I WAS DRIVING TO HOUSTON FROM SAN ANTONIO ON I10 AND GOING THE SPEED LIMIT. SHORTLY AFTER STARTING MY DRIVE I WAS SHOCKED BY A SLIGHT JERK AND A "WRENCH" SYMBOL APPEAR. I WAS IN THE CENTER LANE AND HARDLY HAD ANY ACCELERATION TO MOVE OFF THE ROAD. EVENTUALLY, I WAS ABLE TO GET TO THE SIDE OF THE HIGHWAY, TURN OFF MY CAR AND TURN IT BACK ON. IT ALLOWED ME TO DRIVE ABOUT 5 MIN BEFORE HAPPENING AGAIN. I ENDED UP PULLING OF THE ROAD 8 TIMES UNTIL I JUST DECIDED TO CALL AAA AND PAY ADDITIONAL FEES TO TOW MY CAR INTO HOUSTON. IT WAS SCARY AND DEF. A SAFETY HAZARD FOR ANYONE EXPERIENCING THIS MALFUNCTION. I TOOK THE CAR TO GET A DIAGNOSTIC AND SURE ENOUGH IT'S A THROTTLE BODY FAILURE. I DROVE TODAY WITH NO ISSUES, BUT I AM SURE IT WILL OCCUR AGAIN VERY SOON. FORD REALLY NEEDS TO RECALL AND THINK ABOUT THEIR CUSTOMER'S SAFETY. *TR
NHTSA ID
10588158
Incident
May 11, 2014
Mileage
140,000 mi
Driver assistanceElectricalEngine+1 more
Filed Apr 1, 2014
WENT TO PASS A SLOW MOVING VEHICLE AND WHEN GAS PEDAL WAS PRESSED THE VEHICLE RESPONDED WITH NO POWER, SHUDDERED, AND STALLED. HAD TOWED TO A LOCAL TRUSTED MECHANIC WHO WAS UNABLE TO DIAGNOSE A SPECIFIC PROBLEM BECAUSE THE HE WAS GETTING "CRAZY PROBLEM CODES". VEHICLE WAS TOWED TO A FORD DEALER WHO DISCOVERED THE COILS WERE DESTROYED DUE TO A PCM FAILURE. COILS AND PCM REPLACED AT THE COST OF $2,200. DRIVING HOME AFTER VEHICLE WAS "REPAIRED" CHECK ENGINE LIGHT CAME ON. TOOK VEHICLE BACK TO DEALERSHIP, DIAGNOSED A CATALYTIC CONVERTER FAILURE. CATALYTIC CONVERTER FAILED DUE TO THE PCM/COIL FAILURE. VEHICLE WILL NOT PASS EMISSIONS INSPECTION UNTIL CONVERTER IS REPAIRED/REPLACED AT AN ADDITIONAL COST OF $2,000+. DEALERSHIP INDICATED THAT NOTHING COULD HAVE BEEN DONE TO PREVENT THE PCM/COIL FAILED, IT "JUST HAPPENED". BASIC RESEARCH SHOWS THAT THIS HAPPENS WITH ENOUGH FREQUENCY THAT FORD MUST BE AWARE OF THE PROBLEM. VEHICLE 2007 FORD FUSION V6 AWD. *TR
NHTSA ID
10576320
Incident
Mar 14, 2014
Mileage
93,000 mi
Driver assistanceElectricalEngine
Filed Jan 12, 2014
I WAS DRIVING TO WORK ON DECEMBER 11, 2013 DOWN RTE 3A AT APPROXIMATELY 8AM. WHEN I TOOK A LEFT ONTO WESTFORD RD., AND ACCELERATED UP THE HILL THE VEHICLE SUDDENLY CUT OUT TO THE POINT IT WOULD NOT GO ANY FURTHER. I ALMOST WAS HIT FROM A CAR FROM BEHIND ME WHO ALSO WAS ACCELERATING UP THE HILL, BUT FORTUNATELY HE SWERVED AROUND ME IN TIME. I CALLED TRIPLE AAA AND THEY TOWED IT TO PALMER''S AUTOMOTIVE. ACCORDING TO THE MECHANIC, THE DIAGNOSTIC SHOWED ONE OF THE COIL PACKS MALFUNCTIONED.. UPON REPLACEMENT, THE COIL PACK OVERHEATED AND BLEW AGAIN. FINDING IT ODD, THE MECHANIC CONTACTED FORD. WORKING WITH THE FORD TECHNICIAN, A BULLETIN WAS FOUND STATING THE CAR HAD A KNOWN ISSUE WITH THE PCM, THE COMPUTER MODULE FOR THE VEHICLE. FORD TOLD THE MECHANIC, THE PART WOULD BE THERE IN 2 WEEKS. 2 WEEKS WENT BY AND ON CHRISTMAS EVE, OUR MECHANIC WAS TOLD THERE IS A NATIONAL BACK ORDER ON THE PART AND IT WOULD BE 2 TO 4 MORE WEEKS. ALSO, THE REPAIR WOULD COST IN THE VICINITY OF 1700.00 DOLLARS. IT IS NOW 1/12/14 AND WE STILL HAVE NO CAR AND NO WORD ON WHEN IT WILL BE FIXED. FORD''S RECENT ADS INFURIATE ME ON TV ABOUT THEIR RELIABILITY ETC COMPARED TO OTHER BRANDS. THE WARRANTEE EXPIRED AT 80K MILES AND THIS CAR HAS 84K ON IT. WE ARE STILL MAKING PAYMENTS ON A CAR THAT IS INOPERABLE FOR THE PAST 6 WEEKS, AS WELL AS FACING A HUGE REPAIR BILL, WHICH ADDS INSULT TO INJURY. MOST IMPORTANTLY, I THINK ABOUT WHAT MAY HAVE HAPPENED IF I HAD DECIDED TO TAKE THE HIGHWAY INSTEAD OF RTE 3A TO WORK THAT DAY, THE RESULTS MAY HAVE BEEN TRAGIC. *TR
NHTSA ID
10559502
Incident
Dec 11, 2013
Mileage
84,000 mi
Driver assistance
Filed Dec 19, 2013
THROTTLE BODY I WAS SITTING AT A STOP LIGHT AND WHEN THE LIGHT WENT GREEN I PRESSED THE ACCELERATOR AND MY STEERING COLUMN BEGAN TO SHAKE AND MY CAR WOULD NOT ACCELERATE PAST 20 MILES PER HOUR. I WAS TERRIFIED BECAUSE ALL THE OTHER CARS TOOK OFF AND I COULD BARELY MOVE. THE CAR SHOOK LIKE IT WAS GOING TO FALL APART. AFTER BARELY COASTING INTO A NEARBY FORD DEALERSHIP THE INFORMED ME THAT IT WAS THE THROTTLE BODY. I REPLACED THE PART AND IT COST ME $600.00. *TR
NHTSA ID
10556633
Incident
Dec 13, 2013
Mileage
95,000 mi
Driver assistanceInterior & seats
Filed Nov 23, 2013
WHILE L WAS DRIVING ON WET PAVEMENT WITH THE SPEED CONTROL ENGAGED AND SET TO 35 MPH, I ROUNDED THE TOP OF A HILL AND THE VEHICLE BEGAN TO SPEED UP AS USUAL. I APPLIED THE BRAKES LIGHTLY TO MAINTAIN 35 MPH AND THE SPEED CONTROL FAILED TO DISENGAGE AND SPUN THE LEFT FRONT TIRE UNTIL BLACK SMOKE WAS ROLLING OUT FROM UNDER THE FENDER. IT LASTED A FEW SECONDS BEFORE IT RELEASED. I HAD A FORD DEALER CHECK THE BRAKES TO SEE IF THE LEFT FRONT CALIPER HAD A PROBLEM AND THEY DID NOT FIND A PROBLEM. THEY ALSO HAD NO SOLUTION FOR THE SPEED CONTROL FAILING TO DISENGAGE. NOTE: THE DAYTIME PHONE IS USELESS SINCE I AM ASSIGNED TO ANOTHER BUILDING AT WORK AWAY FROM THE PHONE ON MY DESK. UPDATED 01/28/14*LJ I CONTACTED FORD ONCE AGAIN AFTER THE THIRD THROTTLE PROBLEM. THE THIRD TIME INVOLVED THE SPEED CONTROL BURNING RUBBER ON A WET ROAD AFTER I APPLIED THE BRAKES TO MAINTAIN SPEED GOING DOWN HILL WITH THE SPEED CONTROL SET FOR 35. THEIR RESPONSE WAS TO IGNORE THE PROBLEM AS USUAL. THEY DIDN'T DO ANYTHING FOR ANY OF MY COMPLAINTS EVEN WHEN THE CAR WAS UNDER WARRANTY. THE DEALER WOULD NOT EVER REPLACE A BROKEN PLASTIC DOOR HANDLE IN THE INSIDE UNTIL IT BROKE OFF COMPLETELY. AFTER THEY REPLACE IT WITH ANOTHER PLASTIC HANDLE THE SPRING CUT THROUGH THE PLASTIC AGAIN, BUT I REALIZED THAT THE PIECE OF PLASTIC THE BROKE OFF WAS STILL IN THE RECESSED AREA FOR THE HANDLE AND WOULD HAVE CAUSED IT TO BREAK OFF COMPLETELY AGAIN IF I HAD NOT REMOVED IT. THE CHROME ALSO PEALED OFF AND CUT MY FINGERS AGAIN SO I SCRAPED IT OFF THE TOP OF THE HANDLE. THEY STILL HAVEN'T CHANGED THE DESIGN OF THAT. FOR OVER $21,000 THAT I PAID FOR THE CAR, THEY COULD HAVE AT LEAST MADE ONE OUT OF ALUMINUM.
NHTSA ID
10553521
Incident
Oct 20, 2013
Mileage
40,000 mi
Driver assistanceFuel system
Filed Oct 14, 2013
DRIVING ALONG A FOUR LANE HIGHWAY AT APPROXIMATELY 60MPH WHEN SUDDENLY THE VEHICLE STOPPED ACCELERATING, I HAD TO PUT IT IN NEUTRAL, LETTING IT COAST, TURN THE ENGINE OFF AND QUICKLY BACK ON. IT ALLOWED ME TO CONTINUE NORMALLY AFTER THAT. HOWEVER THIS PROBLEM HAS BEEN OCCURRING INTERMITTENTLY EVER SINCE. WHEN IT GETS REALLY BAD, IT WILL REPEAT THE PROBLEM ANYWHERE FROM 5-10 MINUTES AFTER I TURN IT AND BACK ON AND THE TRACTION CONTROL AND MAINTENANCE LIGHTS WILL COME ON. AFTER AWHILE THE CHECK ENGINE LIGHT WILL COME AND STAY ON FOR A COUPLE OF DAYS. HAD A DIAGNOSTICS RUN ON IT WHILE THE CHECK ENGINE LIGHT WAS ON AND IT INDICATED THAT THE THROTTLE CONTROL SYSTEM WAS MALFUNCTIONING. FORD WANTS OVER $600 FOR PARTS AND LABOR TO FIX THE PROBLEM WHICH I THINK IS RIDICULOUS CONSIDERING HOW MANY OTHERS ARE HAVING THE SAME PROBLEM. WILL BE CONTACTING THE REGIONAL SALES MANAGER REGARDING THIS. *TR
NHTSA ID
10547826
Incident
Oct 17, 2012
Mileage
125,964 mi
Driver assistanceFuel system
Filed Aug 26, 2013
DRIVING 60-70 MPH DOWN AN INTERSTATE AND CAR LOSES TOTAL ACCELERATION CONTROL. YOU CAN PUT THE GAS TO THE FLOOR AND NOTHING HAPPENS. RPM DOESN'T MOVE AND NO ACCELERATION. HAVE TO COAST OFF THE INTERSTATE. THOUGHT IT WAS THE GAS, PUT NEW GAS IN THE CAR. WENT TO TN ON FRIDAY HAD TO "COAST" OVER TO THE SHOULDER 3 TIMES. CAME HOME YESTERDAY HAD TO PULL OVER 6 TIMES FOR THE SAME PROBLEM. SCARY SCARY SCARY!!!!! WILL NOT DRIVE MY CAR AGAIN UNTIL THE PROBLEM IS FIXED. *TR
NHTSA ID
10537285
Incident
Aug 3, 2013
Mileage
120,000 mi
Driver assistanceFuel system
Filed Aug 22, 2013
DOING APPROX. 55 MPH WHEN VEHICLE SUDDENLY DECELERATED. COASTED INTO A PARKING LOT. TURNED CAR OFF, WAITED AND RESTARTED IT. IT RAN FINE AFTER THAT BUT I TOOK IT TO THE FORD DEALER WHO SAID IT NEEDED A THROTTLE BODY REPLACEMENT AT A SIGNIFICANT COST TO ME. SINCE I WAS ON A HIGHWAY IN TRAFFIC AT THE TIME OF THIS INCIDENT IT COULD HAVE CAUSED AN ACCIDENT. THE DEALER TOLD ME THAT OTHER VEHICLES WERE EXPERIENCING THE SAME ISSUE WITH DECELERATION. I FEEL THAT FORD KNOWS ABOUT THIS PROBLEM AND SHOULD ISSUE A RECALL. *TR
NHTSA ID
10536682
Incident
May 5, 2013
Mileage
105,000 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own