Owner-reported complaints naming the interior system, filed with NHTSA
Data refreshed
Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 2007 Ford Fusion submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 38 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 38, in the owner's own words
Drivers seat moved back while driving and now won't move forward I am only 4ft 8 inch tall and driving my car is very difficult I have seen a lot of other people complaining of the same thing and something needs to be done
Took car to dealer because the dash light came on what looked like airbag needed replacement.? I had had that done so they checked and told me it was a weight bar in passenger seat that was lighting up. Does that not protect person from collision and trigger airbag if u have accident.?? Would that not be a necessary fix even if cars out of warranty? They could not answer that and said I would have to pay over 750.00 to correct.. I walked out. What’s the real truth here. This car is a 2007!! Who would pay that amount..
Driver's side front seat will stop moving forward and back it has been tested said all was good it moved back on it own while driving now I am 4 ft 8 inches tall not good I was stopped at a red light
MY AIRBAG LIGHT CAME ON 2 DAYS AFTER DRIVER SIDE AIR BAG WAS REPLACED. DEALER WANTED $129.50 TO TELL ME THE REASON. AFTER CHECKING I WAS TOLD IT IS SOMEWHERE IN THE WIRING IN THE PASSENGER SEAT AND IT WILL COST ME $500. TO REMOVE THE SEAT AND THE SEAT COVERS AND AN ESTIMATED $500 TO FIX THE WIRING PROBLEM. I AM [XXX] AND THAT IS A LOT OF MONEY FOR ME TO PAY. WHY IS A PROBLEM LIKE THAT MY PROBLEM AND NOT FORD MOTOR??? I HAVE BEEN TOLD BY SEVERAL PEOPLE THAT FORD HAD A LOT OF PROBLEMS WITH MY MODEL 2007 FORD FUSION. AGAIN WHY IS A SAFETY PROBLEM MINE AND NOT FORD MOTOR??.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Took my car on to check why seat belt light was on after bag replaced. Told there is a sensor under passenger seat that reflects weight in seat that is not working that is used in case accident airbag pressure would be deployed. Light will not turn off on dash and told me out of warranty is not on repair list… I have 2007 fusion that I can’t sell because of safety light. Who is responsible for that. Service at dealer said sorry can’t help me.. it would be 400.00??? R u kidding .
DRIVERS DOOR LATCH ONCE OPEN IT WILL NOT LOCK BACK LATCH WILL STAY STICKING OUT UNABLE TO SET ALARM OR LOCK WITH KEY BOOB. *TR
MY 2007 FORD FUSION WAS PURCHASED IN 2011 AND WAS FINANCED, AND I PAID IT OFF IN DECEMBER 2017. IT SINCE THEN ONLY IT HAS A 144,00 MILES. IT WAS PURCHASED WITH LOWER MILEAGE, OF AN ESTIMATION OF 40,000 TO 50,000 MILES ON IT AT FINAL SALE MEANING IT WAS A 2007 CAR, PURCHASED IN 2011, SO THAT'S A PROBLEM WHEN BEFORE IT HAD BEEN PAID OFF, AND MAJOR PROBLEMS OF MANY. I WOULD LIKE A REFUND OF A LESSER EQUAL TO OR EQUAL VALUE TO MY PURCHASED CAR PRICE FROM MANUFACTURE OR DEALERSHIP. THE TWO RECALLS ISSUED THAT I HAVE NOT TAKEN CARE OF YET, AND OTHER PROBLEMS WITH CHEAP MADE INSIDE DOOR HANDLES BROKE EASILY, BEING HARD PLASTIC/METAL, THIS MAKES GETTING OUT OF MY VEHICLE A MAJOR SAFETY ISSUES ALONG WITH THE OTHER ISSUES OF AIRBAGS AND BRAKES AND OTHER SAFETY ISSUES.
1. DASHBOARD COMPARTMENT KNOB BROKE OFF. 2. DRIVER'S INTERIOR DOOR KNOB BROKE OFF. 3. DRIVER'S SEAT THE SEAMS CAME APART. 4. DIVER'S EXTERIOR MIRROR FELL OFF, HAD IT REPLACED BUT THE KNOB INSIDE ON DOOR PANEL DOES NOT WORK FOR IT, OR DOES THE DEFROST FOR THAT MIRROR WORK ANY MORE. NEED PICTURES WILL EMAIL THEM ASAP
THE DASHBOARD AROUND AIRBAG PORTION HAS COME APART AND IS RISING UP ALL THE WAY ACROSS THE DASHBOARD. PASSENGERS' SIDE THE SEAT BELT LIGHT AND SEAT BELT BUZZER GOES OFF. HAVE NOTIFIED FORD. NO COMPENSATION. DO NOT HAVE PICTURES AVAILABLE, BUT IF NEEDED WILL EMAIL THEM ASAP. THE CONSUMER STATED THERE WERE TOXIC GASES LEAKING FROM THE AIRBAG COMPARTMENT WHICH TAMPERED WITH THE ADHESIVE ON THE DASHBOARD. THE DASHBOARD BEGAN TO BUBBLE UP AROUND THE COMPARTMENT. THE SEATBELTS WOULD NOT RELEASE. THE CONSUMER'S GRANDCHILD HAD TO WRIGGLE OUT FROM UNDER THE SEAT BELT. THE SEATBELT HAD TO BE UNSCREWED FROM THE FLOOR TO RELEASE THE PRESSURE ON IT. THE INTERIOR DASHBOARD LIGHT, RADIO, CLOCK, MILEAGE, AND CD PLAYER WOULD NOT OPERATE. THE ENGINE LIGHT ILLUMINATED, THE DRIVER'S SEAT SEAMS BEGAN SEPARATING, THE BRAKES STICK, THE INTERIOR DOOR HANDLES BROKE OFF, THE REARVIEW FELL OFF WHILE DRIVING, AND THE TIRES HAD A CONSTANT LEAK. *JS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT STATED THAT THE DRIVER SIDE DOOR LATCH FRACTURED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ROD IN THE DOOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO PARTS BEING ON BACK ORDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2007 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, THE FRONT DRIVER DOOR UNLATCHED INDEPENDENTLY. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE DOOR WAS CLOSED NUMEROUS TIMES, BUT FAILED TO LATCH SECURELY. THE CONTACT HAD TO HOLD THE INTERIOR DOOR HANDLE FIRMLY WHILE DRIVING. IN ADDITION, THE FRONT PASSENGER DOOR FAILED TO UNLOCK WHEN ACCESSING IT WITH A KEY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FRONT DRIVER SIDE DOOR LATCH FRACTURED AND WAS REPLACED. THE CONTACT MENTIONED THAT AN UNKNOWN PART WAS REPLACED ON THE FRONT PASSENGER SIDE DOOR LOCK. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,200. UPDATED 04/20/16*LJ THE CONSUMER STATED A COMPONENT WITHIN A DOOR LATCH CAN BREAK MAKING THE DOORS DIFFICULT TO LATCH WHEN CLOSED. THE DEALER WAS WILLING TO REPLACE ALL FOUR DOOR LATCHES FREE OF CHARGE. UPDATED 06/14/16.*JB
TL* THE CONTACT OWNS A 2007 FORD FUSION. WHILE DRIVING AT 70 MPH, THE DOOR LATCH FRACTURED AND THE DOOR BECAME AJAR. THE CONTACT WAS ABLE TO SLOW THE VEHICLE DOWN AND CLOSE THE DOOR. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN VERIFIED THAT THE DOOR LATCH FRACTURED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 119,000. UPDATED 09/03/15*LJ UPDATED 11/02/2017*CN
TL* THE CONTACT OWNS A 2007 FORD FUSION. WHILE DRIVING AT 60 MPH, THE DRIVER SIDE DOOR AUTOMATICALLY OPENED WITHOUT WARNING. THE VEHICLE WAS DIAGNOSED AND REPAIRED BY THE CONTACT. THE DRIVER SIDE DOOR LATCH ASSEMBLY WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
RIGHT REAR DOOR ELECTRIC DOOR ACTUATOR JAMMED AND DOOR COULD NOT BE OPEN. HAD TO REMOVE A THREE YEAR OLD CHILD FROM THE RIGHT DOOR SIDE, REMOVED INTER DOOR PANEL AND AL REAR SEAT COMPONENTS, STILL COULD NOT RELEASE DOOR LATCH WHICH WAS JAMMED IN THE LOCKED POSITION. TOOK VEHICLE TO LB SMITH FORD LEMOYNE, PA . THEY HAD IT FOR SIX DAYS. THEY HAD TO BREAK THE DOOR LOCK ACTUATOR APART, WHICH I HAVE THE OLD ACTUATOR AND CABLE ASSEMBLY. THEY HAD TO ORDER PARTS WHICH THEY DID NOT STOCK. THEY REPLACED DOOR LATCH/LOCK ACTUATOR ASSY. AND INNER DOOR HANDLE CABLE. TOTAL COST WAS $247.06 PARTS AND $232.50 LABOR. MY PROBLEM IS THAT THIS IS A SAFETY ISSUE SINCE WE TRANSPORT YOUNG CHILDREN. IN AN EMERGENCY HOW DOES SOME ONE GET THE DOORS OPEN. JAWS OF LIFE?NO SIGNS OF FAILURE BEFORE THIS. JUST FAILED PICKING UP THE CHILDREN AND NOT BEING ABLE TO OPEN THE RIGHT REAR DOOR.
TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT NOTICED THAT THE FRONT DRIVER AND PASSENGER SIDE DOOR LATCHES FAILED TO OPEN THE DOORS. THE LATCHES COULD BE PULLED, BUT THE DOORS FAILED TO OPEN PROPERLY. THE DOORS COULD ONLY BE OPENED FROM OUTSIDE THE VEHICLE. THE FRONT PASSENGER DOOR ALSO FAILED TO LOCK AND THE CONTACT NOTICED CORROSION ON THE BATTERY POST. DUE TO THE BATTERY FAILURE, THE VEHICLE FAILED TO START ON MULTIPLE OCCASIONS. THE DEALER STATED THAT THE LATCHES AND BATTERY NEEDED TO BE REPLACED. THE BATTERY WAS REPLACED MULTIPLE TIMES AND THE LATCHES WERE REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 107,000.
DRIVERS DOOR LATCH IS NOT WORKING FROM THE INSIDE. MUST LOWER WINDOW AND OPEN FROM OUTSIDE. THIS IS UNACCEPTABLE AS IT NOT SAFE IN AN EMERGENCY WHEN YOU HAVE TO GET OUT OF THE CAR IMMEDIATELY. *TR
THE DRIVERS SIDE DOOR LOCKING MECHANISM HAS BROKE AND THE DOOR WILL NOT CLOSE. WE HAD TO USE A BUNGEE CORD TO DRIVER IT TO THE REPAIR SHOP AND NOW THEY ARE TELLING US, 450$ TO FIX IT. VERY SCARY DRIVE WITH THE DOOR NOT ENGAGED. *TR
THE AIR BAG WARNING LIGHT IS ON. WHEN DIAGNOSED AT THE DEALER, THE SEAT WEIGHT SENSOR UNDER THE PASSENGER SEAT HAS STOPPED WORKING AND NEEDS TO BE REPLACED. *TR
DRIVER SIDE, REAR DOOR OPENED, PASSENGERS EXITED. I, MYSELF, CLOSED THE DOOR BEHIND THEM AND THE DOOR SIMPLY FLEW BACK OPEN. DOOR WILL NOT LATCH. DOOR WILL NOT SHUT. NOT MANUALLY, NOT BY KEY. LOCKING MECHANISM ON CAR WILL NOT WORK. I HAD TO DRIVE HOME IN THE BACK SEAT AND LITERALLY HOLD THE DOOR SHUT SO THAT MY PASSENGERS WOULD NOT FALL OUT OF THE CAR. I HAVE 3 CHILDREN AND ONE ON THE WAY. I CANNOT SIT IN THE BACK AND HOLD THE DOOR SHUT IF I NEED TO USE THE CAR. CAR IS WELL MAINTAINED, ALL SERVICE'S DONE STRICTLY BY FORD. I WAS QUOTED A PRICE RANGE OF $3-400 TO GET IT FIXED. *JS
WHILE L WAS DRIVING ON WET PAVEMENT WITH THE SPEED CONTROL ENGAGED AND SET TO 35 MPH, I ROUNDED THE TOP OF A HILL AND THE VEHICLE BEGAN TO SPEED UP AS USUAL. I APPLIED THE BRAKES LIGHTLY TO MAINTAIN 35 MPH AND THE SPEED CONTROL FAILED TO DISENGAGE AND SPUN THE LEFT FRONT TIRE UNTIL BLACK SMOKE WAS ROLLING OUT FROM UNDER THE FENDER. IT LASTED A FEW SECONDS BEFORE IT RELEASED. I HAD A FORD DEALER CHECK THE BRAKES TO SEE IF THE LEFT FRONT CALIPER HAD A PROBLEM AND THEY DID NOT FIND A PROBLEM. THEY ALSO HAD NO SOLUTION FOR THE SPEED CONTROL FAILING TO DISENGAGE. NOTE: THE DAYTIME PHONE IS USELESS SINCE I AM ASSIGNED TO ANOTHER BUILDING AT WORK AWAY FROM THE PHONE ON MY DESK. UPDATED 01/28/14*LJ I CONTACTED FORD ONCE AGAIN AFTER THE THIRD THROTTLE PROBLEM. THE THIRD TIME INVOLVED THE SPEED CONTROL BURNING RUBBER ON A WET ROAD AFTER I APPLIED THE BRAKES TO MAINTAIN SPEED GOING DOWN HILL WITH THE SPEED CONTROL SET FOR 35. THEIR RESPONSE WAS TO IGNORE THE PROBLEM AS USUAL. THEY DIDN'T DO ANYTHING FOR ANY OF MY COMPLAINTS EVEN WHEN THE CAR WAS UNDER WARRANTY. THE DEALER WOULD NOT EVER REPLACE A BROKEN PLASTIC DOOR HANDLE IN THE INSIDE UNTIL IT BROKE OFF COMPLETELY. AFTER THEY REPLACE IT WITH ANOTHER PLASTIC HANDLE THE SPRING CUT THROUGH THE PLASTIC AGAIN, BUT I REALIZED THAT THE PIECE OF PLASTIC THE BROKE OFF WAS STILL IN THE RECESSED AREA FOR THE HANDLE AND WOULD HAVE CAUSED IT TO BREAK OFF COMPLETELY AGAIN IF I HAD NOT REMOVED IT. THE CHROME ALSO PEALED OFF AND CUT MY FINGERS AGAIN SO I SCRAPED IT OFF THE TOP OF THE HANDLE. THEY STILL HAVEN'T CHANGED THE DESIGN OF THAT. FOR OVER $21,000 THAT I PAID FOR THE CAR, THEY COULD HAVE AT LEAST MADE ONE OUT OF ALUMINUM.
WITHOUT WARNING OR ANY KNOWN CAUSE, THE DRIVER SIDE DOOR LOCK MECHANISM IS JAMMED, THUS PREVENTING ME FROM EXITING THE VEHICLE. I HAVE TO TAKE DOWN THE ELECTRONIC WINDOW ON THAT DOOR, AND PULL THE HANDLE FROM THE OUTSIDE. THIS IS A SERIOUS SAFETY ISSUE THAT PREVENTS ME FROM IMMEDIATELY GETTING OUT IF THE CAR IN CASE OF EMERGENCY, ESPECIALLY WHEN I'M CARRYING MY 10-YEAR-OLD DAUGHTER TO AND FROM SCHOOL OR EXTRACURRICULAR ACTIVITIES. I HAVE CHECKED ONLINE, AND THIS SEEMS TO BE A COMMON COMPLAINT FOR OWNERS OF THE FORD FUSION SE 2007. THERE DEFINITELY NEEDS TO BE A RECALL. THIS JUST HAPPENED OUT OF THE BLUE. PLEASE ASSIST. IT IS NOT FAIR THAT FORD CUSTOMERS SHOULD HAVE TO PAY FOR SOMETHING WE DID NOT CAUSE. THANK YOU. *TR
DRIVERS DOOR LATCH IS NOT WORKING FROM THE INSIDE. MUST LOWER WINDOW AND OPEN FROM OUTSIDE. CAR WAS PARKED WHEN INCIDENT HAPPEN. *TR
INTERIOR DOOR LATCH (DRIVER'S DOOR) FAILS TO OPEN. I CANNOT GET OUT OF MY CAR WITHOUT ROLLING DOWN THE WINDOW AND OPENING THE DOOR FROM THE OUTSIDE. ALSO DOOR WILL NOT LOCK WHEN CAR IS LOCKED. I HAVE READ SEVERAL COMPLAINTS ON THIS NHTSA SITE AND OTHER FORUMS WITH NUMEROUS OTHER PEOPLE WHO ARE EXPERIENCING THE SAME PROBLEM WITH THEIR FORD FUSION. PLEASE INVESTIGATE THIS ISSUE AND INITIATE A RECALL IF WARRANTED ON THE INTERIOR DOOR LATCHES OF THE FORD FUSION. THIS IS INDEED A SAFETY CONCERN - ESPECIALLY IF SOMEONE MUST GET OUT OF THE CAR QUICKLY - ALSO LOCK FAILURE COULD BE SERIOUS SECURITY PROBLEM. *TR
THE INTERIOR DOOR LATCHES ARE KNOWN TO FAIL PREMATURELY DUE TO A DESIGN DEFECT. UPON FAILURE THE DOOR CANNOT BE OPENED WHICH CAN CAUSE A HAZARD IN AN EMERGENCY SITUATION SUCH AS A CAR FIRE OR ACCIDENT. *TR
TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE INTERIOR DOOR HANDLE FRACTURED. THE DOOR WAS OPENED BY RELEASING THE WINDOW GLASS TO ACCESS THE EXTERIOR DOOR HANDLE OR ENGAGING THE DOOR LOCK MECHANISM FIRMLY. IN ADDITION, THE REAR PASSENGER SIDE DOOR HANDLE EXHIBITED CRACKS. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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