2016 Ford Fusion Owner Complaints

The backup camera is malfunctioning. I brought in the car to the McGovern ford dealership for repair, but they stated the remedy was not yet available. It’s been over a year with a distorted image displayed on the screen, and it causes a huge distraction/confusion while reversing. It occasionally goes black, causing a dangerous situation while reversing in public areas. It began displaying a “repair needed, contact ford dealership” notification only after the camera had been distorted. This puts pedestrians/other vehicles at risk because it inaccurately displays where they are/ how close in proximity they are to my reversing vehicle. I have to turn my head to check my surroundings, but the distorted image displayed on the screen distracts/confuses the driver. It has been confirmed by the ford dealership.

NHTSA ID

11766508

Incident

Jan 1, 2026

The contact owns a 2016 Ford Fusion. The contact stated that the rear-view camera had been inoperable for several months. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 210,000.

NHTSA ID

11766412

Incident

Sep 23, 2026

Mileage

210,000 mi

See attached document for complaint.

NHTSA ID

11766325

Incident

Jul 30, 2026

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera displayed a blank screen. The dealer was contacted, and it was confirmed that the part was not yet available. The failure mileage was 99,350.

NHTSA ID

11766099

Incident

Oct 13, 2025

Mileage

99,350 mi

The contact owns a 2016 Ford Fusion. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rear-view camera image failed to operate intermittently. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 170,000.

NHTSA ID

11765948

Incident

Sep 21, 2026

Mileage

170,000 mi

The component that fail was the backup camera, and the dashboard screen was black. I was looking at the screen backing up, and I seen that the camera was black and had like colorful lines on it, and also my screen. One side was like a black spot inside of their screen on the deck of the radio. I proceeded to back up and turn my wheel and that’s when I a bump and grinding sound. Therefore, once I stopped backing up, I got out the car in my passenger rear bumper was hanging down, and I had a dent & white paint is coming up the side of the back passenger rear end. The paint that came on the rear passenger side was from me begging into the pole. I have called several times teo different Ford dealerships to see if they have the part for my car the camera & dash screen. Unfortunately, I was informed that the part have not came in and then I need to wait until another notice but I seem to have an accident since I called in April of this year 2026, and I also called in May and now I have had accident in June from this problem. Ford should have the parts or replace with updated parts. Due to this I am scared of backing into something else. I hope Ford can fix this recall on my Ford Fusion. Instead of getting legal advice for this issue. I just would like for this recall be resolved.

NHTSA ID

11765429

Incident

Jun 23, 2026

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while reversing in the driveway, the back over prevention camera became inoperable. The message “Camera Unavailable” was displayed. The Ford call center was contacted by phone and advised the contact that the camera might not be repaired until the remedy was available.

NHTSA ID

11765346

Incident

Sep 18, 2026

Exhibited signs of a coolant leak followed by throwing a code about cylinder 4 misfiring. Took my car to the dealer who confirmed that there is coolant leaking into cylinder 4, and it is similar to other defects found in many 1.5 liter ecoboost engines from this model line. Was told that my VIN did not qualify for the recall that is only for the ecoboost 2.0 liter engines even though they have the same defect.

NHTSA ID

11765098

Incident

Sep 15, 2026

I own a 2016 Ford Fusion that is included in NHTSA Recall Campaign 25V695 and Ford Recall Campaign 25SA9 concerning rearview/backup camera failure. The backup camera intermittently fails to display video when the vehicle is shifted into Reverse. Instead of showing the view behind the vehicle, the display shows an error message. This problem has been occurring intermittently for the past few years. I received notification of the recall inXXX. In XXX I contacted Loveland Ford in [XXX], regarding the recall repair and was told that Ford expected parts to be available in XXX. On SXXX, I again contacted Loveland Ford and was told that they did not have any timeframe for when parts would be available. The most recent backup-camera failure occurred on XXX (pictures attached). When the camera fails, the driver loses the rearward video view while backing and must rely only on mirrors and direct visual checks. Because the failure is intermittent, the camera cannot be relied upon to operate when needed. My [XXX] son began driving this vehicle in XXX. Reliable operation of the backup camera is especially important for a newer driver, and the continuing lack of a repair or estimated parts availability leaves an unresolved safety concern. I am submitting this complaint to document the recurring backup-camera failure and the continued unavailability of a recall remedy for my vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11765095

Incident

Sep 17, 2026

1. System / Component Failed: The rearview camera system displays a blank, distorted, or black screen while the vehicle is in reverse, completely eliminating rearward visibility. 2. Safety Risk: The loss of backup camera functionality directly impairs critical rearward visibility while reversing, significantly increasing the risk of a backover crash, striking pedestrians, or colliding with obstacles. 3. Manufacturer & Dealer Confirmation: This vehicle is affected by Ford Safety Recall Campaign 25SA9 (NHTSA Campaign 25V695). Local Ford dealership service departments and Ford Corporate have been contacted, and both confirm that no remedy or repair parts are available to perform the recall service. 4. Failure Details & Unreasonable Recall Delay: The safety defect is active and reproducible every time the vehicle is placed in reverse. Although this recall was issued nearly one full year ago (October 2025), the manufacturer has failed to supply replacement parts or provide a timely remedy under federal recall standards. The safety feature remains entirely inoperative without a resolution date or estimate provided by the manufacturer.

NHTSA ID

11764574

Incident

Oct 30, 2025

The flexplate has failed twice since a dealer-performed transmission replacement in June 2024, once in August 2025 and again in August 2026. A flexplate failure causes sudden loss of the ability to move the vehicle under power, which is a safety hazard, particularly while merging, accelerating onto a highway, or in traffic. A Ford service bulletin covering the closely related Escape with the same engine and transaxle architecture documents that flexplate cracking is linked to engine-to-transaxle alignment issues that arise whenever the engine and transmission are separated, which is exactly the service performed during a transmission replacement. This report is filed because the recurrence of an identical failure mode, on a known-affected platform, without resolution by the servicing dealer, appears to reflect an unresolved and potentially widespread mechanical defect rather than an isolated incident."

NHTSA ID

11763926

Incident

Aug 12, 2026

The contact owns a 2016 Ford Fusion. The contact stated while reversing, the back up camera displayed a black screen. The contact stated that the failure was persistent. The dealer was contacted by phone and made aware of the failure. The contact was informed that the parts were unavailable. The contact received a recall notification, NHTSA Campaign Number: 25V695000 (Back Over Prevention) however the parts were unavailable. The failure mileage was approximately 90,000.

NHTSA ID

11763469

Incident

Sep 17, 2025

Mileage

90,000 mi

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that occasionally, while in reverse, the rearview camera failed to display a clear image on the screen. The local dealer was contacted. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

NHTSA ID

11762782

Incident

Sep 15, 2023

Mileage

70,000 mi

Coolant intrusion in the my 2016 Ford Fusion with 1.5L EcoBoost before even hitting 80000 miles.

NHTSA ID

11762075

Incident

Sep 2, 2026

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back-over prevention camera displayed a black screen. The failure mileage was approximately 92,000.

NHTSA ID

11761635

Incident

Oct 13, 2025

Mileage

92,000 mi

I am fully aware that my vehicle has a recall for the backup camera. Manufacturer recall number 25SA9, NHTSA recall number 25v695. That was back on XXX. Almost a year ago. It would be super if I could use my backup camera. I really appreciate that feature in the store parking lot, backing out of my driveway on a busy road, and picking up and dropping off my child from school as there are kids and vehicles everywhere are a few examples. Yes, I look over my shoulder regardless, but that camera does help a lot especially around the little kids. I have had a few close calls because someone was directly behind me and I didn't see them. Had my backup camera been working like it should have that wouldn't happen. How has it been almost a year and they still don't have parts? I have already had a few other recalls on my car to deal with as it is, but this one is particularly frustrating. How much time is a manufacturer typically given to fix a problem like this? How long do I need to wait for a feature that I paid for to work? I am a little frustrated, I know it is not your fault at all. I am just looking for some kind of an answer here. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11761366

Incident

Jul 10, 2026

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer and local dealer were not yet contacted. The contact had not experienced a failure.

NHTSA ID

11759507

Incident

Aug 25, 2026

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera displayed a black or blue screen and failed to show an image of the rear of the vehicle. The dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 126,000.

NHTSA ID

11759421

Incident

Oct 13, 2025

Mileage

126,000 mi

The contact owns a 2016 Ford Fusion. The contact received the recall notification letter for NHTSA Campaign Number: 25V695000 (Back Over Prevention). While reversing, the back over prevention screen went blank. The contact crashed into a parked Ford Escape approximately 20 feet away, due to the failure. There were no reported injuries. No air bag deployed. A Police report was not filed. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 59,200.

NHTSA ID

11759069

Incident

Oct 1, 2025

Mileage

59,200 mi

My 2016 Ford Fusion back up camera has failed which is a safety issue. I am unable to have it repaired or replaced because Ford Motor Company hasn't made parts available. It is Aug 2026 and this recall went into effect in Oct 2025. It has almost been a year. How long is it acceptable for a company to keep from fixing a known safety issue.

NHTSA ID

11758076

Incident

Nov 1, 2025

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse(R), the rear-view camera was intermittently inoperable. The dealer was contacted and referred the contact to the NHTSA Hotline for assistance. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

NHTSA ID

11757995

Incident

Aug 19, 2026

Mileage

140,000 mi

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rear-view camera failed to properly display an image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA ID

11757674

Incident

Oct 13, 2025

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera was most often inoperable. The dealer was contacted and confirmed that parts were not yet available for Ford Fusion vehicles. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

NHTSA ID

11757646

Incident

Aug 18, 2025

Mileage

60,000 mi

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera was inoperable. The dealer was contacted several times; however, the contact was either informed that the VIN was not included in the recall, that the recall repair was not approved, or that the part was unavailable. After the last attempt, the dealer confirmed that the part was in stock and an appointment was scheduled; however, the VIN lookup tool displayed that the remedy was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The failure mileage was unknown.

NHTSA ID

11757626

Incident

Aug 18, 2024

I was notified of a safety recall regarding the back up camera going black or not working in October of 2025. The camera does not work and the cars design makes it hard to see out of the back window when in reverse. We have contacted the dealership several times trying to get it repaired but they always just say they don't have a solution. Not sure how to proceed and could use some help getting this repaired. We are coming up on a year of the notice.

NHTSA ID

11757021

Incident

Aug 13, 2026