2018 Ford Fusion

On August 8, 2022, the Office of Defects Investigation (ODI) opened this investigation based on 50 Vehicle Owner Questionnaires (VOQs) alleging front brake jounce hose ruptures on model year (MY) 2013-2018 Ford Fusion and Lincoln MKZ vehicles. A ruptured front brake hose results in a brake fluid leak. As a result, the driver may experience an increase in pedal travel and a reduction in the rate of deceleration, increasing the risk of a crash. It should be noted that the subject vehicles identified fell outside the scope of NHTSA Safety Recall 20V-469, which addressed front brake hoses rupturing on certain MY 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The result causes a brake fluid leak, lengthening the distance needing to stop the vehicle, increasing the risk of a crash.On March 10, 2023, Ford Motor Company (Ford) submitted to NHTSA Safety Recall 23V-162 (Ford Recall 23S12) to address front brake jounce hoses that may rupture. Ford found the rupture occurs from a localized failure of the internal reinforcement braid due to cyclic fatigue through tensile/bending and torsional inputs during suspension and steering articulations. The supplier for the front brake jounce hoses is Hitachi. This recall affects the subject vehicles equipped with non-hybrid engines and the suspect front brake jounce hoses (a total of 1,280,726 vehicles). The recall covers subject vehicles built from February 3, 2012 to July 19, 2017 when the suspect hoses were used in vehicle production. The remedy is for dealerships to replace both front brake jounce hoses with new hoses that have a revised braid material at no cost. The vehicles equipped with hybrid engines are excluded from the recall because the internal hose pressure is much lower due to the regenerative braking provided by the hybrid brake system. No failures of brake hoses on hybrid vehicles have been reported to ODI or Ford.Ford's actions address ODIs concerns at this time. Hybrid vehicles will be monitored for related failures. The agency reserves the right to take further action if warranted by new circumstances.The 103 ODI numbers cited above can be viewed at NHTSA.gov under the following ID numbers:11511014, 11510867, 11510318, 11509030, 11505993, 11504989, 11504400, 11502147, 11502082, 11501820, 11501283, 11498439, 11498296, 11496842, 11496335, 11494931, 11494851, 11494252, 11493001, 11492084, 11492070, 11491444, 11491274, 11488858, 11488027, 11487627, 11487416, 11487233, 11486150, 11484924, 11484526, 11484080, 11483948, 11483926, 11483739, 11483723, 11482773, 11482690, 11481077, 11480788, 11480294, 11480052, 11479338, 11479334, 11479252, 11479247, 11479187, 11479094, 11479048, 11478985, 11478953, 11478729, 11478216, 11476892, 11476282, 11470558, 11468994, 11467109, 11466294, 11462746, 11461217, 11456065, 11455367, 11444848, 11436419, 11436376, 11430685, 11428329, 11425083, 11421026, 11420738, 11420735, 11420298, 11418197, 11403926, 11397549, 11366991, 11366757, 11361016, 11359968, 11354569, 11352165, 11350344, 11348799, 11343929, 11343205, 11331947, 11329020, 11319596, 11310529, 11292271, 11288455, 11254787, 11253479, 11253244, 11234622, 11230669, 11230050, 11228240, 11221111, 11143630, 11129392 and 11120228.

My engine coolant keeps on overheating, I’ve tried changing the antifreeze tank out for a brand new one and it helped the issue for a while but I have to relieve the pressure myself which is a hazard. I’ve had to change the coolant in the tank more than 5 times and it just seems like it’s leaking somewhere other than going into the engine to cool it. When I go out roundabouts off a highway the engine overheats and makes the car go into a safe mode where it won’t go and I have to stop on the side of the road. When I’m driving with my heat on the heat will go cold when I slow down. If I’m not going over 3x1,000 RPMs it will go cold and fluctuate. This has been going on for months now.

NHTSA ID

11765677

Incident

Sep 20, 2026

Got home and vehicle would not go into park. I can get it to drive but its only low range. Upon having it inspected, it was discovered the shift cable bushing at the transmission lever was missing.

NHTSA ID

11763218

Incident

Sep 3, 2026

The contact owns a 2018 Ford Fusion. The contact stated that the check engine warning light was illuminated. Additionally, there was white smoke coming from the exhaust pipes. The vehicle was taken to an independent mechanic several times, and the contact was informed that the engine was consuming antifreeze. The ignition coils and spark plugs were replaced; however, the failure persisted. The mechanic associated the failure with the engine. The vehicle was taken to a dealer, where it was diagnosed and determined that the short block was warped and that the engine needed to be replaced. The vehicle was scheduled to be repaired. The contact researched the failure and stated that it was a known issue that the manufacturer had failed to correct. The manufacturer was notified of the failure via telephone; however, no assistance was provided. The failure mileage was approximately 122,000.

NHTSA ID

11761524

Incident

Aug 22, 2026

Mileage

122,000 mi

We have coolant intrusion in cylinder 2 of our engine. This can cause highway failure of engine cuts out, car runs rough and it can become a fire hazard. We paid for a diagnostics through a ford dealer. Who we uses all the time for our warranty needs. We noticed car was starting to run rough and check engine light came on 8/5/26

NHTSA ID

11759853

Incident

Aug 5, 2026

my 2018 ford fusion has catastrophic engine failure. Engine stuttering and misfires with check engine light. Low coolant levels with no visible puddles under the car. Engine overheating, could possibly catch fire. Car recently had a tuneup was told no issues at the time. Failure mileage at 109,000.

NHTSA ID

11759398

Incident

Aug 20, 2026

The 1.5L EcoBoost motor has coolant intrusion problem on cylinder 3. The 1.5L EcoBoost motor sputters while driving causing the engine to be sluggish and not get up to speed when turning and might cause an accident on the highway due to the motor failing due to coolant intrusion design flaw in Ford Motor. Yes, Ford dealership confirmed the coolant intrusion problem on cylinder 3 and check engine light keeps coming on and off. Yes, the Ford dealership inspected the 1.5L engine in the vehicle and ran test to confirm the coolant intrusion problem on cylinder 3. There was no other warning lamps or symptoms prior to the failure/degrade of engine

NHTSA ID

11756448

Incident

Apr 20, 2026

On August 10, 2026, I was driving my 2018 Ford Fusion at approximately 40 mph under normal driving conditions when, without warning, the hood unexpectedly released and flew completely backward into the windshield. The hood had been closed prior to driving and there was no warning before the failure. The hood struck the windshield with significant force, shattering it, immediately blocking my forward visibility, and sending broken glass into the passenger compartment and onto me. Because I suddenly could not see the roadway, I lost control and the vehicle left the road. Fortunately, no other vehicles or pedestrians were involved and I did not require medical treatment. This was not a hood that simply became loose or partially opened. The hood fully opened and struck the windshield. Based on what occurred, it appears the primary hood retention/latch and the secondary safety retention mechanism both failed to prevent the hood from fully opening. The exact mechanical cause requires inspection. The impact caused extensive damage to the hood and windshield and tore/deformed metal around the windshield/A-pillar/roof area. An independent eyewitness across the street personally witnessed the incident occur in real time, and I have photographs documenting the aftermath. The vehicle has approximately 156,000 miles, was in good operating condition, and remains unrepaired and unaltered following the incident so the hood latch, secondary safety catch, striker, hinges and related components can be inspected. Ford was notified immediately and opened case CXH-08862363-V8C8X7, which Ford advised was escalated to its Office of General Counsel. I am reporting this because this apparent hood-retention safety failure created an extremely dangerous situation. Had this occurred at highway speed, at a higher speed, in heavy traffic, or near pedestrians, the consequences could have been catastrophic.

NHTSA ID

11756127

Incident

Aug 10, 2026

Coolant leaking into the engine.

NHTSA ID

11754816

Incident

Sep 16, 2019

Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k

This article supersedes TSB 24-2165 to update the TSB Service Procedure. Some vehicles listed in the Model statement above may exhibit various SYNC performance related concerns including but not limited to:  Display operation concerns  Navigation inoperative  Voice recognition concerns  Phone connection issues  Dropped phone connections  Applink related performance  Travel Link not present or showing incorrect traffic  Slow system response NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software. The SYNC 3 universal thumb drive will be able to update the APIM software without the use of a scan tool and does not require the process to be monitored. Ford will be monitoring APIM replacements to confirm TSB directed software updates have been performed.

Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Pinpoint test HK in the Powertrain Control and Emissions Diagnosis (PC/ED) or in Section 303-14 of the Workshop Manual (WSM) has been updated to address this concern.

Various vehicles equipped with a 2.7L or a 3.0L gas engine may require a crankshaft bolt replacement during repairs. Various vehicles equipped with a 2.7L or a 3.0L gas engine may require a crankshaft bolt replacement during repairs.

While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.

This article supersedes TSB 21-2175 to update the TSB Service Procedure. Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response This may be due to the SYNC software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software. NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software.