SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY
2002 Ford Windstar
Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Overview
Our database contains 1,353 NHTSA owner-reported complaints for the 2002 Ford Windstar, most frequently naming the brakes, suspension and electrical categories. 9 safety recalls have been issued covering this model year; 6 NHTSA investigations name it; and 119 manufacturer communications are on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Complaint activity over time
When owners filed reports about this model year
View as table
| Month | Complaints filed | Cumulative |
|---|---|---|
| Jul 2016 | 2 | 1,220 |
| Aug 2016 | 5 | 1,225 |
| Sep 2016 | 2 | 1,227 |
| Oct 2016 | 3 | 1,230 |
| Nov 2016 | 3 | 1,233 |
| Dec 2016 | 2 | 1,235 |
| Jan 2017 | 3 | 1,238 |
| Feb 2017 | 5 | 1,243 |
| Mar 2017 | 2 | 1,245 |
| Apr 2017 | 5 | 1,250 |
| May 2017 | 1 | 1,251 |
| Jul 2017 | 3 | 1,254 |
| Aug 2017 | 4 | 1,258 |
| Sep 2017 | 3 | 1,261 |
| Oct 2017 | 1 | 1,262 |
| Nov 2017 | 3 | 1,265 |
| Dec 2017 | 1 | 1,266 |
| Jan 2018 | 1 | 1,267 |
| Feb 2018 | 5 | 1,272 |
| Mar 2018 | 3 | 1,275 |
| Apr 2018 | 3 | 1,278 |
| May 2018 | 7 | 1,285 |
| Jun 2018 | 3 | 1,288 |
| Jul 2018 | 2 | 1,290 |
| Aug 2018 | 3 | 1,293 |
| Sep 2018 | 2 | 1,295 |
| Oct 2018 | 1 | 1,296 |
| Jan 2019 | 2 | 1,298 |
| Feb 2019 | 2 | 1,300 |
| May 2019 | 3 | 1,303 |
| Jul 2019 | 2 | 1,305 |
| Aug 2019 | 5 | 1,310 |
| Sep 2019 | 2 | 1,312 |
| Oct 2019 | 2 | 1,314 |
| Nov 2019 | 2 | 1,316 |
| Jan 2020 | 2 | 1,318 |
| Mar 2020 | 3 | 1,321 |
| Apr 2020 | 3 | 1,324 |
| Jul 2020 | 2 | 1,326 |
| Aug 2020 | 2 | 1,328 |
| Sep 2020 | 3 | 1,331 |
| Oct 2020 | 1 | 1,332 |
| Dec 2020 | 1 | 1,333 |
| Jan 2021 | 1 | 1,334 |
| Apr 2021 | 1 | 1,335 |
| Jul 2021 | 1 | 1,336 |
| Aug 2021 | 1 | 1,337 |
| Sep 2021 | 1 | 1,338 |
| Feb 2022 | 1 | 1,339 |
| Nov 2022 | 2 | 1,341 |
| Jan 2023 | 1 | 1,342 |
| Feb 2023 | 1 | 1,343 |
| Mar 2023 | 2 | 1,345 |
| Apr 2023 | 1 | 1,346 |
| Sep 2023 | 2 | 1,348 |
| Jan 2024 | 1 | 1,349 |
| Jun 2024 | 1 | 1,350 |
| Apr 2025 | 1 | 1,351 |
| May 2025 | 1 | 1,352 |
| Feb 2026 | 1 | 1,353 |
What owners report
Complaints grouped by the component NHTSA recorded
- Brakes64735.2%
- Suspension27915.2%
- Electrical26014.2%
- Driver assistance1659.0%
- Body & structure1015.5%
- Powertrain (other)744.0%
- Other / unspecified573.1%
- Engine402.2%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Safety recalls
9 campaigns cover this model year
Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.
Check a VIN on NHTSA.govSUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY
SUSPENSION:FRONT:CONTROL ARM
Safety investigations
NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.
Front Subframe Corrosion Failures
In a January 26, 2011 Defect Information Report, Ford Motor Company (Ford) notified the National Highway Traffic Safety Administration (NHTSA) that it will conduct a safety recall to address corrosion related fractures in the front lower control arm rear attaching brackets and body mount attachments at the rear of the front subframe in approximately 425,288 model year (MY) 1999 through 2003 Ford Windstar vehicles manufactured from April 1998 to July 2003 and either sold or currently registered in the following high corrosion (Salt-Belt) states:Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Utah, Vermont, West Virginia and Wisconsin (NHTSA Recall No. 11V-030, Ford Recall No. 11S16).According to Ford, separation of a front lower control arm rear attaching bracket may result in a lower control arm separation and separations of both front subframe rear body mounts may result in separation of the steering intermediate shaft.Either condition could result in diminished vehicle directional control, increasing the risk of a crash.Dealers will inspect the lower control arm rear attachment flanges and the rear body mount sections of the subframe on the right (passenger) and left (driver) sides of the vehicle.Owners of vehicles that pass the inspection will be notified when to return for installation of reinforcement brackets to extend the durability of the front subframe assembly in affected areas in the presence of corrosion.Owners of vehicles that do not pass inspection, but can be repaired, will be offered transportation until parts become available.Repurchase offers will be extended to owners of vehicles that cannot be repaired with the reinforcement brackets.This investigation is closed.
Front Subframe Corrosion Failures
The Office of Defects Investigation (ODI) has identified 346 complaints to ODI and Ford alleging fracture, cracking and or excessive corrosion of the front subframes in model year (MY) 1999 through 2003 Ford Windstar vehicles.Approximately 97 percent of these complaints (334) involve vehicles that have been operated in Salt Belt states, which make up approximately 60 percent of the subject vehicle sales in the United States.The front subframe, sometimes referred to as the engine cradle, is a structural component of the Windstar vehicles that carries the engine, transaxle, steering rack and certain front suspension components (e.g., lower control arm).For complaints with sufficient information to identify the location of the failure, most describe problems with the rear mounting bracket for the front passenger-side lower control arm with some related to the rear body mount attachment located in the same general area of the subframe (right-rear section near the front passenger wheel).The remainder of the reports allege fracture of the front subframe at other or, most often, unspecified locations.Almost all of the complaints that specified the side of the vehicle indicated that the problem occurred on the right/passenger side (106), with only a few indicating the left/driver side (2) or both sides (3) were affected.Ford and several complainants attributed the right-side failures to the routing of the air-conditioning lines above the front subframe on that side of the vehicle, further noting that condensation has been observed dripping onto the front subframe in the area of the affected components (the A/C drain tube is also located on the right side, near the front subframe).ODI has identified 93 complaints related to lower control arm attachments, including 80 that appear to involve complete separations.All but one of these involved vehicles from Salt Belt states.All three crash incidents appear to be related to lower control arm separations, including one road departure into a road-side sign resulting in a totalled vehicle and a lane departure into another vehicle.Almost half of the ODI complaints related to control arm separation occurred at speeds greater than 20 mph and about a quarter occurred at highway speeds.Three-quarters of these complaints allege experiencing difficulty controlling the vehicle and about 40 percent appear to have resulted in departures from the intended lane of travel.Testing by both Ford and NHTSA have demonstrated that lower control arm separation from the rear attachment bracket results in significant toe out of the affected wheel, which affects the driver's ability to control vehicle direction.According to Ford, moderate braking improved vehicle controllability by reducing the amount of toe out, possibly explaining incidents that did not allege a loss of control.ODI's analysis of complaints related to the rear body mount identified 41 complaints (ODI only).These complaints generally report experiencing progressively worsening noise concerns when turning, accelerating or braking.Although, some of the complaints that appeared to involve a complete separation of the body mount alleged difficulty steering, the effects on vehicle control from this failure mode do not appear to be as great as those resulting from control arm separation.However, ODI is seeking more information regarding two complaints which alleged that body mount failure resulted in disconnection of the steering wheel from the steering rack (one occurred during vehicle service).This investigation has been upgraded to an Engineering Analysis (EA10-007) for subject vehicles sold or currently re
Rear Axle Cracking
In a letter dated August 26, 2010, Ford Motor Company (Ford) submitted a Defect Information Report notifying NHTSA that it will conduct a safety recall (NHTSA Recall No. 10V-385) to address a rear axle defect in model year (MY) 1998 through 2003 Ford Windstar vehicles built at the Oakville assembly plant from September 1, 1997 through February 28, 2003 and either sold or currently registered in high corrosion (Salt-Belt) states where the use of salt and other corrosive chemicals may be used to treat snow/ice covered roads.The following states are included in Ford's recall:Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia and Wisconsin. The subject vehicles utilize a Stamped/Formed axle assembly manufactured by Benteler automotive Corporation of Galesburg, MI.According to Ford, after many years of vehicle service in the Salt-Belt states, corrosion can weaken the rear axle, making it susceptible to torsional stress.There is a risk that the combined effects of corrosion and stress can lead to cracks which, if undetected, can propagate and result in a complete fracture of the axle.A completely fractured axle can affect vehicle handling and increase the risk of a crash.To correct the safety defect, Ford will initially inspect all of the subject vehicles brought into Ford/Lincoln-Mercury dealerships for possible cracked axles.Owners of vehicles without cracked axles will be notified when to return for the installation of reinforcement brackets to extend the axle durability in the presence of corrosion.Owners who have vehicles with cracked axles will either be offered a repair or alternative transportation until parts become available. On May 13, 2010, the Office of Defects Investigation (ODI) opened PE10-016 to investigate complaints of rear axle cracking in MY 1999 through 2003 Ford Windstar minivans.Combining ODI and Ford complaint data, ODI is aware of a total 891 complaints alleging rear axle cracking in the subject vehicles.Over a third of the complaints (334) allege that the cracking progressed to a complete fracture of the rear axle, including 8 allegations of crashes resulting in 3 injuries. Approximately 57 percent of the subject vehicles (524,661) were sold in Salt-Belt states covered by Ford's recall and Ford estimates that approximately 463,000 of these remain in service.Ninety-six percent of the complaints (858) and all of the complaints alleging complete fracture were from the recall region.The action taken by Ford is sufficient to resolve the issues raised by this investigation.Accordingly, this investigation is closed.
ENGINE COMPARTMENT FIRES
EA08-021 IS CLOSED WITH FORD'S ACTIONS IN RECALL 09V-399 RECALLING APPROXIMATELY 4.5 MILLION VEHICLES EQUIPPED WITH TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCHES (SCDS).WITH THIS RECALL FORD HAS NOW RECALLED ALL OF THE APPROXIMATE 16 MILLION FORD MODEL VEHICLES THAT WERE MANUFACTURED FROM MY 1992 THROUGH 2003 WITH A TEXAS INSTRUMENTS SCDS.NHTSA WILL CONTINUE TO MONITOR THE RECALLED VEHICLES TO ENSURE REMEDIES INSTALLED BY FORD TOMITIGATE THE POTENTIAL FOR SCDS RELATED FIRES ARE EFFECTIVE.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE ATTACHED CLOSING REPORT FOR FURTHER DETAILS.
Recent owner complaints
Reports submitted to NHTSA, shown in the owner's own words
The contact owns a 2002 Ford Windstar. The contact received notifications of NHTSA Campaign Numbers: 11V030000 (STRUCTURE) and 15V608000 (SUSPENSION). The contact stated that while approaching a traffic signal and driving slowly, the vehicle shook, and the engine shifted. The contact stated that the engine shifted to the right. In addition, the contact lost control of the steering wheel. The contact stated that the RPMs became elevated. The contact pulled over into a parking lot and turned off the vehicle. The contact exited the vehicle, and upon inspection, became aware that the subframe had detached and was dragging. The contact believed that the motor mounts were fractured. The vehicle was towed to a tow yard. The vehicle was not taken to the dealer or an independent mechanic, and the vehicle was not repaired. The vehicle remained at the tow yard unrepaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline to report the failure. The approximate failure mileage was 108,000.
- NHTSA ID
- 11720212
- Incident
- Feb 3, 2026
- Mileage
- 108,000 mi
Axle broke on rt side just underneath the bracket that ford installed for recall.i was only going 10mph when it happened no warning I was able to gain control and stop was towed into a shop not driveable if this seems to be a problem mine looked fine they must filled it up with expand foam I would think that would trap in more moisture but these are dangerous they should all be fixed or bought back from the customer
- NHTSA ID
- 11660690
- Incident
- May 12, 2025
Manufacture Recall # 09S09 NHTSA Recall # 09V399000 Instrument cluster has become faulty. Details listed below. Overdrive (O/D) light will randomly start flashing for no reason ABS will randomly engage Parking brake light will randomly turn on Speedometer with become sporadic Transmission has trouble shifting gears due to tachometer becoming sporadic Vehicle will randomly try to die/stall out at a prolonged stop or while coming to a stop, even after all charging components have been replaces i.e. battery, alternator, drive belt, and cables.
- NHTSA ID
- 11655566
- Incident
- Oct 23, 2024
The rear axle passenger side broke.
- NHTSA ID
- 11594551
- Incident
- Jun 14, 2024
The contact owns a 2002 Ford Windstar. The contact stated that while driving at approximately 55 MPH, the contact pulled over and noticed that the tire was not straight inside the wheel well. While hoisting the vehicle on a lift at the residence, the contact noticed that the tire was rubbing on the inside of the wheel well and that the rear axle had fractured. The contact stated that the failure occurred at the site of the repair on the patch. The vehicle was taken to an independent mechanic and was informed about a recall. The contact called the local dealer and was informed that the VIN was not under recall. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 10V385000 (Suspension). The failure mileage was approximately 160,000.
- NHTSA ID
- 11563056
- Incident
- Dec 30, 2023
- Mileage
- 160,000 mi
The contact owns a 2002 Ford Windstar. The contact stated while driving 60 MPH, the vehicle was wobbling uncontrollably and almost caused an accident. No warning light was illuminated. The vehicle was towed to an independent mechanic. The vehicle had been diagnosed by an independent mechanic. The contact was informed that the rear axle needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and provided no assistance. The failure mileage was approximately 142,000.
- NHTSA ID
- 11546076
- Incident
- Aug 25, 2023
- Mileage
- 142,000 mi
The contact owns a 2002 Ford Windstar. The contact stated while driving 40 MPH, there was an abnormal sound coming from the vehicle. The contact pulled over on the side of the road and had the vehicle towed. The vehicle was diagnosed, and the contact was informed that the rear driver’s side axle had fractured. The axle was replaced. On another occasion while driving 20 MPH over railroad tracks, the contact heard an abnormal sound coming from the vehicle. The contact parked the vehicle and noticed that the rear driver’s side axle had fractured. The vehicle was towed to the dealer who confirmed that the rear driver’s side axle had fractured and needed to be replaced. The vehicle was repaired. The manufacturer was contacted and stated that the vehicle was not under recall. The failure mileage was 139,619.
- NHTSA ID
- 11543158
- Incident
- Jun 22, 2022
- Mileage
- 139,619 mi
Rear Axle . Fell on the highway split in half while I was driving on a state Hwy 71 at 45 mph. Cracked rear axle. 2002 Ford Windstar part of a recall for Rear axle. No warning was given and didn't know about the recall until after it happened. Inspection was preformed by a mechanic. I could have flipped or rolled or caused a major collision as this highway is very heavily traveled.
- NHTSA ID
- 11518183
- Incident
- Aug 18, 2022
Manufacturer communications
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
STRUCTURE
For 1999-2003 Windstar vehicles Safety Recall 11S16 has been issued for vehicles that are operated in high corrosion areas for an extended period, where a front subframe lower control arm (LCA) rear attaching flange or rear body mount could separate from the vehicle subframe. Separation of one LCA attachment or both rear body mounts may result in a loss of vehicle directional control, increasing the risk of a crash.
SUSPENSION
For 1998-2003 Windstar vehicles Safety Recall 10S13 has been issued for vehicles that are operated in high corrosion areas for an extended period, where the rear axle could potentially fracture. If the rear axle should completely fracture, vehicle handling may be affected which could increase the risk of a crash.
SUSPENSION; SUSPENSION:MULTIPLE AXLE
Safety recall 10S13 - Rear axle corrosion - requests for recall service action
STRUCTURE
Safety recall 11s16 - LCA rear attaching flanges or rear subframe body mount corrosion - requests for recall service action
SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY
FORD: SAFETY RECALL CONCERNING REAR AXLE FRACTURING IF VEHICLE IS OPERATED IN HIGH CORROSION AREAS FOR AND EXTENDED PERIOD. MODEL 1998-03 WINDSTAR. *PE
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Compare model years
Complaint and recall counts across every year of this model
| Year | Complaints | Recalls | Investigations | Issue Index |
|---|---|---|---|---|
| 2005 | 1 | 0 | 0 | — |
| 2004 | 24 | 0 | 0 | 34.0 |
| 2003 | 1,510 | 9 | 6 | 59.7 |
| 2002Viewing | 1,353 | 9 | 6 | 62.2 |
| 2001 | 1,686 | 16 | 8 | 62.9 |
| 2000 | 1,675 | 16 | 8 | 62.1 |
| 1999 | 1,522 | 13 | 8 | 62.2 |
| 1998 | 1,433 | 14 | 10 | 63.1 |
| 1997 | 192 | 6 | 6 | 60.8 |
| 1996 | 1,386 | 9 | 13 | 62.8 |
| 1995 | 3,326 | 8 | 14 | 61.6 |
| 1994 | 23 | 0 | 2 | 41.6 |
| 1993 | 11 | 0 | 0 | 38.9 |
| 1992 | 2 | 0 | 0 | — |
| 1991 | 3 | 0 | 0 | — |
| 1990 | 6 | 0 | 0 | — |
| 1989 | 0 | 0 | 0 | — |
| 1988 | 0 | 0 | 0 | — |
| 1985 | 5 | 0 | 0 | — |
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.