Owner-reported complaints naming the electrical system, filed with NHTSA
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Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories. Every record below is an owner-reported complaint about the 2004 GMC Envoy Xl submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 81 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 81, in the owner's own words
DRIVING AT A LOW SPEED DOWN HILL ON A CITY STREET, WITH THE CAR IN THE DRIVE POSITION, THE CAR STALLED. THIS HAPPENED AGAIN DRIVING ON A FLAT SERVICE OF A PARKING LOT OF A SHOPPING CENTER. AGAIN, WITH THE CAR IN THE DRIVE POSITION GOING AT A LOW SPEED THE CAR STALLED.
I WAS DRIVING AND MY VEHICLE ON I-985 HALL COUNTY GA. MY CHECK GAGE LIGHT CAME ON AND LESS THAN 1/2 OF A MILE IT START TO SMOKE AND BURN AS SOON AS I STOPPED TURNED OF THE IGNITION. IT BURNT TO THE GROUND FROM THE ENGINE AREA TO THE INSIDE.
MY GMC ENVOY WAS PARKED UNATTENDED IN MY DRIVEWAY DIRECTLY NEXT TO MY HOUSE. MY SONS AND I WERE IN THE BACKYARD PLAYING WHEN MY OLDEST SON WENT TO RETRIEVE HIS BALL FROM THE DRIVEWAY. HE CAME BACK SCREAMING MOM YOUR TRUCK IS ON FIRE.I IMMEDIATELY RAN OVER TO SEE THE TRUCK FULL OF FIRE AND SMOKE. I CALLED 911. THE TRUCK DAMAGE WAS ALREADY DONE BEFORE THE FIREFIGHTERS ARRIVED. IT APPEARED TO COME FROM THE DRIVER SIDE WINDOW AREA. AFTER DOING SOME RESEARCH I LEARNED A LOT OF GMC TRUCKS HAD RECALLS ON CERTAIN PARTS THAT COULD PUT THE VEHICLE AT RISK FOR A FOR SETTING IT'S SELF ON FIRE.I NEVER RECEIVED ANY INFORMATION ON RECALLS FOR THE WINDOW SWITCH OR WAS AWARE OF THE NATIONAL RECALL UNTIL I LOOKED INTO IT THE EVENING OF THE FIRE.I STRONGLY BELIEVE THE WINDOW SWITCH IS WHAT CAUSED THE FIRE. IT HAD TO BE A DEFECTIVE PRODUCT MADE BY THE MANUFACTURING COMPANY.
PASSENGER WINDOW WENT DOWN WITH VEHICLE OFF. SMOKE CAME FROM INSIDE THE RIGHT FRONT DOOR PANEL. WHEN THE SMOKE CLEARED, I DISASSEMBLED THE DOOR AND FOUND THE WINDOW SWITCH WITH A LARGE HOLE BURNED IN IT. PICS AVAILABLE UPON REQUEST.
WAS PARK, WENT TO BACK UP AND FELT LIKE THERE WAS NO POWER STEERING. PS FLUID IS GOOD, BELT IS GOOD, PULLEY SEEMS FINE, NO LEAKS, BUT VERY HARD TO STEER. THIS 2004 GMC ENVOY HAS BEEN NOTHING BUT A HEADACHE....NOT TO MENTION THE SPEEDOMETER DOESN'T WORK PROPERLY EITHER. *TR
I PICKED UP MY KIDS AND NIECE FROM SCHOOL AND WAS VISITING AT MY BROTHERS HOUSE FOR A FEW HOURS (3 TO BE EXACT) WHEN MY KIDS AND I WENT TO LEAVE MY REAR WINDOW WAS SHATTERED. I FILED A POLICE REPORT AND THE OFFICER COULD NOT SEE ANY REASON FOR MY WINDOW TO SHATTER LIKE IT DID. *TR
2004 GMC ENVOY XL. CONSUMER STATES RECENTLY BEGAN EXPERIENCING PROBLEMS WITH INSTRUMENTAL PANEL. *TA THE CONSUMER STATED THE GAUGES ON THE INSTRUMENT PANEL BEGAN TO MALFUNCTION ONE AFTER ANOTHER AND ULTIMATELY ALL BUT ONE ARE NO LONGER WORKING. ONLY THE TEMPERATURE GAUGE WORKED.*JB
THE RPM (TAC) FAILED AND STARTED JUMPING ALL OVER. ON 09-14-14 THE SPEEDOMETER STARTED TO FAIL. DID NOT FIX THE RPM (TAC) AT THE TIME. THIS APPARENTLY IS AN ON GOING PROBLEM WITH THESE YEARS IN THE GMC PRODUCT. IS IT A SAFETY ISSUE - YES!!! ONE NOW CANNOT TELL ONES SPEED WHICH COULD CAUSE AN ACCIDENT OR A CITATION TO THE DRIVER BECAUSE OF THIS PROBLEM. TO FIX THIS INSTRUMENT CLUSTER WILL BE IN THE $600.00 RANGE. I BELIEVE GMC WAS WELL AWARE OF THIS PROBLEM IN THE PAST YEARS AND IGNORED IT - CAUSING OWNERS AN UNDUE EXPENSE ON A VEHICLE THAT THEY PAID THOUSANDS OF DOLLARS FOR. WE BOUGHT THIS VEHICLE NEW AND HAVE HAD GMC VEHICLES FOR YEARS - UNLESS GMC STANDS UP AND TAKES RESPONSIBILITY I WILL NOT CONSIDER ANOTHER GM PRODUCT. THE AIR CONDITIONAL LINE FAILED IN 2014 BECAUSE OF IT RUBBING ON THE FRAME CAUSING ME TO SHUT OFF THE REAR AIR CONDITIONER BECAUSE OF THE COST TO FIX IT. GM NOT ALLOWING AFTER MARKET PARTS FOR THIS FIX. *TR
TL* THE CONTACT OWNS A 2004 GMC ENVOY XL. THE CONTACT STATED THAT THE INTERIOR LIGHTING ON THE FRONT DRIVER?S SIDE DOOR WOULD DIM AND ILLUMINATE INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 99,700. UPDATED 8/12/14*CN THE CONSUMER BELIEVED THERE WAS A SHORT IN THE WIRING. UPDATED 09/23/14
NOT SURE WHEN AS IT HAS BEEN A WHILE. THE ODOMETER STOPPED WORKING AND I HAVE FILED THIS ONLINE A COUPLE OF TIMES BUT NEVER HEARD BACK AND I HAVE CONTACTED GMC SEVERAL TIMES AND THEY SAID THEY ARE FULLY AWARE OF IT AS THEY HAVE HAD SEVERAL CALLS REGARDING IT AND IT IS ANYWHERE FROM 300.00 TO 600.00 TO FIX IT AND IT COULD TAKE A COUPLE OF DAYS. TO ME THAT IS NOT OK. AS MUCH AS I PAID FOR MY VEHICLE IT SHOULD NOT DO THIS. IF GMC IS AWARE OF IT THEY SHOULD HAVE CONTACTED YOU GUYS AND A NOTICE SHOULD HAVE BEEN SENT AS I HAVE BEEN RESEARCHING ONLINE AND I SEE SEVERAL COMPLAINTS ABOUT THIS ISSUE WITH PEOPLES ENVOYS AND THEY GET THE SAME UNCARING RESPONSE FROM GMC. TO ME THAT IS A PROBLEM,. *TR
LONG TERM PROBLEM WITH THE INSTRUMENT CLUSTER THAT GREW MUCH WORSE AT THE BEGINNING OF THIS YEAR. I'M THE ORIGINAL OWNER AND THE VEHICLE CURRENTLY HAS LESS THAN 88K MILES ON IT. BACK IN 2010 THE TACHOMETER STOPPED FUNCTIONING PROPERLY. AT IDLE, IT WAS READING 5000-6000 RPM. KEPT WATCHING THE TACH OVER MONTHS AND IT WAS ALL OVER THE PLACE UNTIL THE NEEDLE FINALLY RESTED AT THE 6 O'CLOCK POSITION. WASN'T A BIG DEAL. EARLY THIS YEAR (2013), OTHER GAUGES STARTED READING IMPROPERLY. ONE BY ONE THE OIL PRESSURE, SPEEDOMETER, AND FUEL GAUGE ALL WENT HAYWIRE, SHOWING READINGS OUTSIDE OF THEIR RANGE. THE ONLY TWO FUNCTIONAL GAUGES LEFT WERE VOLTAGE AND COOLANT TEMPERATURE WHEN I HAD THE ENTIRE INSTRUMENT CLUSTER REPLACED BACK IN MARCH THE CLUSTER IS A COMMON PROBLEM. THERE'S A THREAD AT EDMUNDS.COM WITH OVER 500 POSTS RELATED TO IT: HTTP://TOWNHALL-TALK.EDMUNDS.COM/WEBX?14@@.F17BA01/0 DIDN'T HAPPEN TO ME BECAUSE I WAS WATCHING ALL THE GAUGES CLOSELY, BUT I'D HATE TO SEE SOMEONE RUN OUT OF GAS IN THE MIDDLE OF NOWHERE BECAUSE OF A FAULTY FUEL GAUGE. *TR
I PURCHASED THIS VEHICLE 10 MONTHS AGO AND HAVE TO REPLACE THE HEADLIGHTS 9 SEPERATE TIMES NOT INCLUDING THE BRAKE LIGHTS 5 TIMES. AFTER THE 3RD TIME THE MAN AT THE AUTO PARTS STORE STATED THIS IS A KNOWN PROBLEM WITH GMC> THE LIGHTS GET TOO HOT AND BURN UP THE BULB AND THE CONNECTORS. I HAVE HAD 2 BUY NOW 4 RABBITS CONNECTORS AND THEY MAKE THE BULB LAST A LITTLE LONGER BUT THE EXSPENSE IS SAD. IF THIS IS A KNOWN PROBLEM AND IT IS POSTED ALL OVER THE INTERENT FROM CUSTOMERS WITH THE SAME ISSUES WHY HAS NOT RECALL BEEM PLACED FOR THESE LIGHTS. IF IT IS HEATING HOT ENOUGH TO MELT A CONNECTOR THAT IS A FIRE HAZARD AND NEEDS TO BE RECALLED. NOW MY SPEEDOMETER STOPED WORKING AND TO MY SURPRISE I WASS ADVISED THIS ALSO A COMMON GMC PROBLEM WITH THE CLUSTER REPAIR BEING REQUIRED TO FIX IT.
SPEEDOMETER AND TACHOMETER QUIT WORKING. *KB
THE SPEEDOMETER ON MY 2004 ENVOY XL BEGAN ACTING ERRATICALLY ( GOING FROM 0 TO 120 ) A EARLIER 2011 AND CONTINUES. THE GAS GAUGE DOES NOT REGISTER PROPERLY EITHER. THE DEALER WANTED TO CHANGE MY SPEEDOMETER FIRST TO SEE IF THIS WOULD FIX BOTH PROBLEMS (OVER $600.00 IN COST) AND IF THAT DIDN'T FIX IT, THEN THEY WOULD HAVE TO CHANGE A MODULE IN THE FUEL TANK (ANOTHER $600.00 IN COST). MY RESEARCH ON THE INTERNET INDICATES THIS IS A FAULTY PART AND NEEDS TO BE RECALL. I'VE READ DIFFERENT MAKES OF GMC AND MILEAGE HAVE COMPLAINED ABOUT THIS ISSUE. *TR
THE CLUSTER INSTRUMENT PANEL FLASHES ON AND OFF GUAGES ARE ALL INCORRECT FROM TIME TO TIME AND DO NOT WORK SOME TIMES. *TT
THE SPEEDOMETER QUIT WORKING AROUND 40,000 MILES. CHECKED WITH DEALER AND FOUND OUT THERE IS NO RECALL AND IT WOULD COST AROUND $700 TO FIX. *TR
SPEEDOMETER WORKS SPORATICALLY. EVEN WHEN THE TRUCK IS STOPPED ITS READING THAT I'M DOING 50 MILES PER HOUR. 2004 GMC ENVOY. *TR
INSTRUMENT CLUSTER WAS REPAIRED BY A LOCAL REPAIR PERSON WHO'S BEEN MAKING A LIVING REPAIRING THESE GAUGES AND CLUSTERS FOR 10 YEARS NOW. MY GAUGES WOULD FLUCTUATE ALL OVER THE PLACE AND MY FUEL GAUGE TELLS ME I HAVE 100+ MILES LEFT IN THE TANK AND THEN I RUN OUT OF GAS. EVEN WITH THE GAUGES REPAIRED, I STILL HAVE A FAULTY FUEL SENDING UNIT OR SOMETHING THAT HAS MY "ESTIMATED MILEAGE TO EMPTY" ALL OVER THE BOARD. IT SHOWS ME AT 85 MILES TO EMPTY WHEN I PARK IT, BUT START IT BACK UP AND IT GOES TO 140, OR SOMETIMES TIPS ME OFF THAT IT'S ACTUALLY LOW ON FUEL. I'M FRUSTRATED, CAN'T SEEM TO GET ANY STRAIGHT ANSWERS FROM ANYONE. *TR
TL* THE CONTACT OWNS A 2004 GMC ENVOY XL. THE CONTACT STATED THAT THE FUEL GAUGE AND SPEEDOMETER WOULD FLUCTUATE ABNORMALLY WHEN DRIVING OVER 60 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY WERE UNABLE DETERMINE THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. UPDATED 06/17/11*LJ UPDATED 06/27/11
TL* THE CONTACT OWNS A 2004 GMC ENVOY XL. THE CONTACT STATED THAT THE INSTRUMENT PANEL WAS INOPERABLE AND WORKED INTERMITTENTLY. HE WAS UNABLE TO DETERMINE HOW FAST HE WAS TRAVELING AND HOW MUCH GASOLINE WAS IN THE VEHICLE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER OFFERED NO ASSISTANCE. THE CONTACT DID NOT INFORM THE MANUFACTURER OF THE FAILURE NOR WAS THE VEHICLE REPAIRED. THE CURRENT MILEAGE WAS 60,000 AND THE FAILURE MILEAGE WAS 45,000.
2004 GMC ENVOY XL SPEEDOMETER AND TACHOMETER INACCURATE READINGS. SPEEDOMETER READINGS SOME AS HIGH AS 115-120. HAVE NO IDEA THE ACTUAL SPEED AT WHICH I AM TRAVELING. TERRIFIED TO THINK OF USING CRUISE CONTROL WHEN TRAVELING INTERSTATES MANY TIMES EACH YEAR. HAVE REVIEWED ONLINE COMMENTS AND I AM NOT THE ONLY PERSON EXPERIENCING THIS PROBLEM. GM/GMC APPEARS TO KNOW ABOUT THE PROBLEM BASED ON THE COMMENTS AND DEALER/SERVICE RESPONSES. STANDS TO REASON THAT A FAULTY INSTRUMENT PANEL COULD AFFECT OTHER FUNCTIONS OF CAR. NOT KNOWING SPEED AT WHICH I AM TRAVELING IS DIRE SAFETY ISSUE. WHAT HAS NHTSA DONE TO ADDRESS THIS ISSUE WITH GM/GMC? *TR
WE HAVE HAD NUMEROUS ELECTRICAL PROBLEMS WITH THE ENVOY, BUT I AM WRITING ABOUT THE INSTRUMENT CLUSTER PANEL. THE FAILURE OF THE PANEL CAUSED THE SPEEDOMETER TO FAIL. THE SPEEDOMETER REGISTERS OVER 120 MPH REGARDLESS OF THE SPEED OF THE VEHICLE, OR WHETHER THE VEHICLE IS TURNED OFF OR ON. THE MECHANIC WHO INVESTIGATED THE ISSUE STATED THAT THERE WERE NUMEROUS DIAGNOSTIC ERRORS THAT HAD TO BE CORRECTED BEFORE HE COULD SUCCESSFULLY DIAGNOSE THE BAD INSTRUMENT CLUSTER. THIS IS A KNOWN ISSUE WITH THE ENVOY, GMC WILL NOT ACCEPT RESPONSIBILITY AND THE FAILED INSTRUMENT PANEL CAN RESULT IN ACCIDENTS.
TL*THE CONTACT OWNS A 2004 GMC ENVOY XL. THE CONTACT NOTICED THAT THE INSTRUMENT PANEL FAILED. THE DEALER AND MANUFACTURER WERE NOTIFIED BUT BOTH OFFERED NO ASSISTANCE. THE VEHICLE WAS BEING REPAIRED BY AN AUTHORIZED DEALER. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 78,000.
2004 ENVOY, 81,300 MILES. FUEL GAUGE AND SPEEDOMETER NOT WORKING OR WHEN THEY DO IT IS VERY ERRATIC AND UNRELIABLE. ON A TRIP THROUGH MIN I NOTICED THE GAUGE SAID I WAS GOING 70 MPH IN 45 ZONE. THEN RAN OUT OF GAS ON ANOTHER TRIP NOT REALIZING THE FUEL GAUGE WAS ALSO NOT FUNCTIONING CORRECTLY. AT THIS POINT I USE MY GARMIN FOR DETERMINING SPEED. LOOKING TO GET IT FIXED BUT WAS ESTIMATED THE COST FOR NEW INSTRUMENT CLUSTER PANEL WOULD BE $600. *TR
TL*THE CONTACT OWNS A 2004 GMC ENVOY XL. WHILE DRIVING APPROXIMATELY 30 MPH THE INSTRUMENT PANEL CLUSTER FAILED TO FUNCTION PROPERLY. HE STATED THAT THE SPEEDOMETER AND FUEL GAUGES WOULD SHUT ON AND OFF AT TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE INSTRUMENT PANEL CLUSTER NEEDED TO BE REPLACED. THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT REFERENCED RECALL 03V096000, ELECTRICAL SYSTEM WIRING, INTERIOR/UNDER DASH AND WAS ADVISED THAT THIS WAS FOR THE 2002 MODEL YEAR. THE VIN WAS UNAVAILABLE. THEN FAILURE MILEAGE WAS 51,000 AND THE CURRENT MILEAGE WAS 55,000.
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