2004 GMC Envoy Xl Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2004 GMC Envoy Xl, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Electrical8136.2%
- Fuel system2812.5%
- Engine208.9%
- Powertrain (other)125.4%
- Visibility104.5%
- Exterior lighting104.5%
- Driver assistance94.0%
- Transmission83.6%
- Airbags73.1%
- Other / unspecified73.1%
- Brakes73.1%
- Interior & seats73.1%
- Tires & wheels62.7%
- Body & structure52.2%
- Steering31.3%
- Seat belts31.3%
- Suspension10.4%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
DRIVING AT A LOW SPEED DOWN HILL ON A CITY STREET, WITH THE CAR IN THE DRIVE POSITION, THE CAR STALLED. THIS HAPPENED AGAIN DRIVING ON A FLAT SERVICE OF A PARKING LOT OF A SHOPPING CENTER. AGAIN, WITH THE CAR IN THE DRIVE POSITION GOING AT A LOW SPEED THE CAR STALLED.
I WAS DRIVING AND MY VEHICLE ON I-985 HALL COUNTY GA. MY CHECK GAGE LIGHT CAME ON AND LESS THAN 1/2 OF A MILE IT START TO SMOKE AND BURN AS SOON AS I STOPPED TURNED OF THE IGNITION. IT BURNT TO THE GROUND FROM THE ENGINE AREA TO THE INSIDE.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
MY 2004 GMC ENVOY XL SLT IS LEAKING GAS AT THE GAS TANK AND THE FILLER HOSE GAS JUST RUNS DOWN THE TANK TO THE GROUND ITS A FIRE RISK
I WAS DRIVING AND MY VEHICLE ON I-985 HALL COUNTY GA. MY CHECK GAGE LIGHT CAME ON AND LESS THAN 1/2 OF A MILE IT START TO SMOKE AND BURN AS SOON AS I STOPPED TURNED OF THE IGNITION. IT BURNT TO THE GROUND FROM THE ENGINE AREA TO THE INSIDE.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
The contact owns a 2004 GMC Envoy XL. The contact stated while driving approximately 45 MPH, the accelerator pedal was depressed, and the vehicle stalled. Additionally, the vehicle failed to restart, with several unknown warning lights illuminated. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and suggested that the vehicle be inspected by a local dealer. The failure mileage was unknown.
I WAS DRIVING AND MY VEHICLE ON I-985 HALL COUNTY GA. MY CHECK GAGE LIGHT CAME ON AND LESS THAN 1/2 OF A MILE IT START TO SMOKE AND BURN AS SOON AS I STOPPED TURNED OF THE IGNITION. IT BURNT TO THE GROUND FROM THE ENGINE AREA TO THE INSIDE.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
I WAS DRIVING BACK HOME, PULLED IN MY DRIVEWAY, PUT THE VEHICLE IN PARK AND WHEN I RELEASED THE BRAKE PEDAL THE VEHICLE JUMPED AND TOOK OFF IN REVERSE. I MISSED HITTING MY WIFE BY INCHES. I STOPPED AND RESTARTED THE VEHICLE. IT WOULD NOT START. I TRIED TO PUSH THE BUTTON ON THE SHIFTER.I INTERNET SEARCHED IT WAS SAID TO BE THE LOCKOUT DEVISE. I INSPECTED THE TRANS AND FOUND THE CABLE THAT COME FROM THE SHIFTER TO THE TRANS WAS OFF AND TRANS BRACKET WAS WORN FROM USE. IF IT HAPPENED IN A PARKING LOT I COULD HAVE HIT SOMEONE OR THE VEHICLE BEHIND ME. I CONTACTED GMC NO KNOWLEDGE OF THE SAFETY PROBLEM I HAVE DESCRIBED. MY CASE FILE IS[XXX]. I TALK WITH AMY AND JUNAID AT EXT 42846. THEY TOLD ME I HAD TAKE IT TO THE DEALER FOR INSPECTION TO DETERMINE IF IT IS A DEFECT OR WEAR AND THAT THE DEALER WOULD TAKE 1 HR TO INSPECT THE VEHICLE WHICH I WOULD HAVE TO PAY FOR. I THEN CALLED 2 DEALERS LOVE CHEVROLET INVERNESS FL 34453 AND EAGLE BUICK, PONTIAC & GMC TRUCK HOMOSASSA FL. I WAS TOLD BOTH SERVICE REPS THAT THIS HAPPEN ALL THE TIME AND THEY WOULD CONFIRM THAT IT WAS DUE TO WEAR AND NOT A DEFECT. BUT IN YOU MANUAL THERE IS NO PROVISIONS TO INSPECT THE SHIFTING CABLE WITH IS A SAFETY PROBLEM WHICH GM AND THE DEALER ARE AWARE OF BUT IGNORE AND TELL YOU HAVE TO BUY A NEW CABLE FOR $75.00 INSTEAD OF SUPPLYING THE BUSHING THAT HAS BEEN WORN OUT THAT IS PRESS FIT INTO THE CABLE THE ONLY DEFECT ON THE CABLE IS THE BUSHING WHICH COST AT MOST $3.00 AND A VERY EASY FIT. I HAVE A BUICK RAINER WITH THE SAME DEFECT VIN[XXX] THE WAY IT WAS REPAIRED WAS THE SHIFT LEVER ON THE TRANS PIN WAS REMOVER AND A BOLT AND NUT WERE PUT IN PLACE OF THE OEM PIN ON SHIFTER AND IT WAS BOLTED TO THE SHIFTER END OF THE CABLE NO OEM REPAIR THIS VEHICLE WAS SOLD TO ME BY GM EAGLE BUICK. I OWN 2 GM VEHICLES WITH THE SAME SAFETY PROBLEM. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JS
TL* THE CONTACT OWNS A 2004 GMC ENVOY XL. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE INADVERTENTLY DECELERATED. THE CONTACT STOPPED AT A FUEL STATION AND PROCEEDED TO CHECK ALL THE FLUID LEVELS. THE CONTACT CONTINUED TO DRIVE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT COULD ONLY OPERATE THE VEHICLE IN FIRST AND SECOND GEARS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE TRANSMISSION FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND COMPLAINT NUMBER: 84441281449 WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 140,395. *TT CONSUMER STATED THE VEHICLE HAS BEEN REPAIRED WITH A REMANUFACTURED TRANSMISSION IT IS A KNOW FACT IN THE AUTOMOTIVE INDUSTRY THAT GM IS AWARE OF THE FAULTY CONSTRUCTION OF TRUCK TRANS MISSIONS. MY TRANSMISSION WAS SERVICED ABOVE AND BEYOND THE MANUFACTURED RECOMMENDATION. THE ATTACHED DOCUMENT FROM JASPER TRANSMISSION DEMONSTRATED ALL THE AREAS THAT THEY NEED TO ADDRESS BECAUSE OF ALL THE SAFETY FAILURES IN THE ORIGINAL MANUFACTURING. THE FAILURES WITHOUT NOTICE CAUSING A MAJOR SAFETY ISSUE. ENGINE-TRANSMISSION-EXCHANGE ADDRESSED THE SAME ISSUES WHEN REMANUFACTURING. SEE ATTACHED DOCUMENTS FROM JASPER TRANSMISSION AND THE PACKING SLIP OF THE PURCHASED TRANSMISSION ADVANCE AUTO INSTALLED AT THE AUTO CENTER (SEE VIN NUMBER). UPDATED 10/22/18*JB
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
AFTER FINISHING SHOPPING, I WENT TO MY CAR AND OPENED THE BACK DOOR TO PUT MY MERCHANDISE , AS SOON AS THE DOOR OPENED ABOUT 12 INCHES, THE GLASS BLEW UP AND SHATTERED EVERYWHERE. I'VE OWNED THIS SUV FOR 2 YEARS NOW AND NEVER HAD ANY ISSUE WITH THE BACK DOOR, IT WAS SHOCKING HOW A GLASS WOULD SHATTER LIKE THIS. IN ADDITION, IT IS VERY EXPENSIVE TO REPLACE THE GLASS ($500 AND UP). *TR
I PICKED UP MY KIDS AND NIECE FROM SCHOOL AND WAS VISITING AT MY BROTHERS HOUSE FOR A FEW HOURS (3 TO BE EXACT) WHEN MY KIDS AND I WENT TO LEAVE MY REAR WINDOW WAS SHATTERED. I FILED A POLICE REPORT AND THE OFFICER COULD NOT SEE ANY REASON FOR MY WINDOW TO SHATTER LIKE IT DID. *TR
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2005 (NA) GMC ENVOY XL. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE. THE CONTACT WAS ABLE TO DRIVE HOME WITH THE HIGH BEAMS ACTIVATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT BODY SHOP AND THE MECHANIC STATED THAT THE LOW BEAM LIGHTS NEEDED TO BE REPLACED; HOWEVER, THE CONTACT WAS NOT ADVISED AS TO WHAT CAUSED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07E014000 (EXTERIOR LIGHTING). THE FAILURE MILEAGE WAS 129,000.
TL* THE CONTACT OWNS A 2004 GMC ENVOY XL. WHILE DRIVING VARIOUS SPEEDS, THE TURN SIGNAL INDICATORS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 184,000.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
SPEEDOMETER CONTINUALLY GETS STUCK AT RANDOM MPH
TL* THE CONTACT OWNS A 2004 GMC ENVOY XL. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, SHE ATTEMPTED TO ACCELERATE FURTHER WHEN THE ACCELERATOR PEDAL DEPRESSED ALL THE WAY TO THE FLOOR. THE VEHICLE BEGAN TO SURGE FORWARD UNTIL BEING SHIFTED INTO NEUTRAL. THE VEHICLE WAS THEN STOPPED AND SHUT OFF. UPON RESTART, THE VEHICLE OPERATED AS NORMAL. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000 AND THE CURRENT MILEAGE WAS 79,061. THE VIN WAS UNAVAILABLE.
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
TRUCK SERVICE ENGINE LIGHT HAS CONTINUOUSLY COME ON AND OFF. THE TRANSMISSION WENT AND LOST ALL GEARS AT 52,000 MILES, AFTER THE VEHICLE HAD BEEN IN AT 31,000 MILES FOR THE SAME REASON. THERE HAVE BEEN MULTIPLE ITEMS IN WHICH THE SERVICE ENGINE LIGHT HAS BEEN ON: TRANSMISSION SEVERAL TIMES BUT DEALERSHIP COULD NOT FIND ANYTHING, FUEL CAP, FUEL TANK NECK, INTERNAL GAUGE FOR THE FUEL TANK, AND ONLY TO GET THE VEHICLE BACK ON 3/19/08 AND FOR THE SERVICE ENGINE LIGHT TO COME ON AGAIN. I SWEAR THIS TRUCK IS A TOTAL LEMON! I HAVE HAD NOTHING BUT PROBLEMS WITH THIS VEHICLE, AND EVERY TIME I HAVE TAKEN IT TO THE DEALERSHIP THEY CAN NEVER FIND ANYTHING WRONG. THIS LAST TIME WAS A TOTAL FIGHT WITH THE DEALERSHIP REGARDING THE TRANSMISSION, ALONG WITH NO MORALS AND RESPECT FOR THE CONSUMER FROM GM THEMSELVES OR THE DEALERSHIP. I BELIEVE THAT I HAVE ENDED UP WITH A LEMON, AND THERE IS NOT A DARN THING I HAVE BEEN ABLE TO DO ABOUT IT BECAUSE NO ONE SEEMS TO THINK THAT THERE IS A PROBLEM. CONTACTED ON-STAR TO RUN DIAGNOSTIC CHECKS EVERY TIME THE SERVICE ENGINE LIGHT HAS COME ON AND THEY CAN NOT SEEM TO FIND ANYTHING SO I END UP TAKING IT TO THE DEALER FOR 65.00 AN HOUR FOR DIAGNOSTIC CHECK AND BEING TOLD THERE IS SOMETHING ELSE WRONG WITH THE TRUCK AND WAS ASSURED THAT THEY RAN ALL DIAGNOSTIC CHECKS AND CLEARED ALL THE CODES AFTER FIXING THE TRANSMISSION. THIS IS BEGINNING TO BECOME VERY ANNOYING, COSTLY, AND UNRELIABLE WHEN TRANSPORTING CHILDREN IN WHAT I CALL AN UNSAFE VEHICLE. I HAVE PUT MORE MONEY INTO THIS VEHICLE THAN WHAT IT IS WORTH WITH SUCH LOW MILES! *TR
WHILE DRIVING AND APPROACHING A STOP FOR A RED LIGHT, THERE WAS A VERY LOUD CRASHING SOUND FROM UNDER THE VEHICLE. THE VEHICLE WAS NO LONGER ABLE TO DRIVE IN 1ST GEAR OR REVERSE. THE VEHICLE WAS ABLE TO PROPEL ITSELF IN 'D', BUT WAS VERY SLUGGISH AS IF TRYING TO START DRIVING A MANUAL TRANSMISSION IN 2ND OR 3RD GEAR. WHILE THE VEHICLE WAS IN NEUTRAL IT WOULD STILL PROPEL ITSELF WHEN THE ACCELERATOR WAS DEPRESSED. IT WAS NO LONGER ABLE TO BE MOVED MANUALLY BY PUSHING, IT WOULD ONLY MOVE WHEN DRIVEN FORWARD OR WHEN THE REAR WHEELS WHERE LIFTED OFF THE GROUND WHEN IT WAS TOWED. THE DEALER HAS RECOMMENDED A NEW TRANSMISSION. *TR
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
FOUR VEHICLE ACCIDENT, #THREE VEHICLE IN LINE FROM THE FRONT. TRAVELING AT POSTED SPEED LIMIT OF 60MPH. SUDDEN HARD BRAKING, HIT IN THE FRONT & REAR OF THE VEHICLE, VEHICLE WAS CONSIDERED A TOTAL RIGHT OFF. NO AIR BAG DEPLOYMENT ON DRIVER OR PASSENGER IN FRONT SEAT! RUSH HOUR TRAFFIC ON FOUR LANE ST. HWY., DFW, TX. MARCH OF 2014.
DUE TO THE CHECK ENGINE LIGHT CONSTANTLY COMING ON I WAS TOLD THAT I NEEDED A NEW GAS CAP. IT WAS STATED IF THE CAP IS NOT ON PROPERLY IT AFFECTS THE EMISSION CONTROLS. I HAVE REPLACED THE GAS CAP SEVERAL TIMES NOTHING HAS CHANGED ENGINE LIGHT GOES ON AND OFF. THERE STILL HAS NOT BEEN ACCURATE JUSTIFICATION FOR THIS MATTER. VEHICLE HAS FAULTY / LEAKING AIR BAGS ON THE REAR SUSPENSION. UPON RESEARCH THIS HAS BEEN A PROBLEM ON GMC VEHICLES FROM 1994 ~ 2006. WHY ARE THERE NO RECALLS? GMC ENVOY VEHICLE ARE SITTING VERY LOW DURING FREEZING TEMPERATURES. UPON STARTING THE VEHICLE IT WILL RAISE BACK UP AND LEVEL ITSELF BUT IT SHOULD NOT DROP DOWN LOW PERIOD. WEBSITES ARE FLOODED WITH COMPLAINTS. I HAVE CONTACTED GMC REGARDING ALL THESE ISSUES AND NOTHING HAS BEEN DONE. I WAS TOLD THERE WERE NO RECALLS REGARDING THESE MATTERS WHICH I DON'T UNDERSTAND. I HAVE VIEWED SO MANY COMPLAINTS ON SEVERAL WEBSITES REGARDING THESE SAME ISSUES. EXTERIOR LIGHTS~ LAMPS HAVE FAULTY SOCKETS DUE TO MOISTURE GETTING INSIDE THE LAMPS / BACK UP LAMPS. BULBS BURNING OUT CONTINUOUSLY. UNFORTUNATELY WHEN YOU TAKE YOUR VEHICLE TO A FREQUENT DEALER, MANY TIMES THEY'LL STEP OUTSIDE TO CHECK YOUR VEHICLE QUICKLY WITHOUT PUTTING YOU IN THE SYSTEM IF THEY FEEL NO SERVICE IS REQUIRED. I BELIEVE THIS MAY BE WHY THESE COMPLAINTS ARE NOT BEING ADDRESSED/ REPORTED / OR RECORDED. IT IS APPARENT THERE ARE SERIOUS PROBLEMS WITH THESE VEHICLES. SOMETHING NEEDS TO BE DONE, AND WE SHOULD NOT HAVE TO DEAL WITH REPEAT MANUFACTURER DEFECTS/HAZARDS YEAR AFTER YEAR. IT IS NOT FAIR TO US (THE CUSTOMER). THEY CAN CONTINUALLY CONTACT YOU TO TRADE IN YOUR VEHICLE OR BUY IT, BUT THEY CAN'T CONTACT YOU REGARDING DEFECTS ON THE VEHICLE. I WAS TOLD THEY ONLY NOTIFY THE ORIGINAL OWNER OF RECALLS. AGAIN THEY'LL CONTACT YOU REGARDING MARKETING AND ADVERTISING. THANK YOU IN ADVANCE FOR YOUR TIME AND CONSIDERATION. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
THE REAR WINDOW ON MY 2004 GMC ENVOY XL SLE HAS SHATTERED ON CLOSING FOR THE SECOND TIME IN THREE WEEKS. I HAVE CONTACTED THE GM DEALER IN OUR AREA AND HE DENIES THAT THERE HAVE BEEN ANY OTHER PROBLEMS LIKE THIS WITH THIS VEHICLE MAKE. IT IS JANUARY AND THE COLD COULD BE A FACTOR; HOWEVER, SEARCHES ON THE INTERNET HAVE REVEALED THAT THIS HAS HAPPENED TO OTHERS IN WARMER CLIMATES AS WELL. *TR
GAUGE CLUSTER INCLUDING SPEEDOMETER FAILURE
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
UPON SHIFTING TRANNY INTO PARK GEAR VHECILE CONTINUED TO ROLL FORWARD OR BACKWARD NOTE : UPON PUSHING IN SHIFTER RELAESE BUTTON SHIFTER ENGAED IN PARK GEAR HOWEVER INDICATOR DISPLAYED DRIVE INTERNAL FAILURE CABLE BROKEN AND EMERGENCY BRAKE DID NOT WORK SO I HAD MY NEIGBOR PUT BRICKS BEHIND THE REAR WHEELS ALL THE WHILE THE CAR SHUT ITSELF OFF AND THE STEERING WHEEL LOCKED
PROBLEM WITH BRAKE LIGHT NOT COMING ON. THE FUSES AND TAIL LIGHTS HAVE BEEN CHECKED; ALL FUSES AND BULBS ARE FUNCTIONING. THIS IS HAZARDOUS AND DANGEROUS WHILE DRIVING, FOR MYSELF AS WELL AS UNSUSPECTED DRIVERS BEHIND ME. THIS WILL ALSO CREATE PROBLEMS WITH LAW ENFORCEMENT FOR ME OR ANYONE OPERATING THIS VEHICLE. *JB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
MY GMC ENVOY WAS PARKED UNATTENDED IN MY DRIVEWAY DIRECTLY NEXT TO MY HOUSE. MY SONS AND I WERE IN THE BACKYARD PLAYING WHEN MY OLDEST SON WENT TO RETRIEVE HIS BALL FROM THE DRIVEWAY. HE CAME BACK SCREAMING MOM YOUR TRUCK IS ON FIRE.I IMMEDIATELY RAN OVER TO SEE THE TRUCK FULL OF FIRE AND SMOKE. I CALLED 911. THE TRUCK DAMAGE WAS ALREADY DONE BEFORE THE FIREFIGHTERS ARRIVED. IT APPEARED TO COME FROM THE DRIVER SIDE WINDOW AREA. AFTER DOING SOME RESEARCH I LEARNED A LOT OF GMC TRUCKS HAD RECALLS ON CERTAIN PARTS THAT COULD PUT THE VEHICLE AT RISK FOR A FOR SETTING IT'S SELF ON FIRE.I NEVER RECEIVED ANY INFORMATION ON RECALLS FOR THE WINDOW SWITCH OR WAS AWARE OF THE NATIONAL RECALL UNTIL I LOOKED INTO IT THE EVENING OF THE FIRE.I STRONGLY BELIEVE THE WINDOW SWITCH IS WHAT CAUSED THE FIRE. IT HAD TO BE A DEFECTIVE PRODUCT MADE BY THE MANUFACTURING COMPANY.
TL* THE CONTACT OWNS A 2004 GMC ENVOY XL. THE CONTACT STATED THAT THE INTERIOR LIGHTING ON THE FRONT DRIVER?S SIDE DOOR WOULD DIM AND ILLUMINATE INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 99,700. UPDATED 8/12/14*CN THE CONSUMER BELIEVED THERE WAS A SHORT IN THE WIRING. UPDATED 09/23/14
Too few reports in this category for a page of its own — they appear in the full complaint list.
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
ONE MORNING, I HAD A FLAT TIRE, THE TIRE WAS TAKEN OFF THE VEHICLE, AND TAKEN TO SEARS AUTO CENTER. VISUAL INSPECTION REVEALED NO PUNCTURES OR REASON FOR THE FLAT. FURTHER INSPECTION SHOWED THE VALVE STEM HAD A LARGE CRACK CLOSE TO THE TIRE ITSELF. NEEDED TO REPLACE THE VALVE STEM. BROUGHT VEHICLE HOME, AND LEFT IN GARAGE FOR THE WEEKEND, WHEN TAKING THE VEHICLE OUT OF THE GARAGE ON MONDAY MORNING, THOUGHT THE STEERING WAS NOT AS USUAL. STOPPED THE VEHICLE, AND SAW ANOTHER TIRE WAS GOING FLAT. THEN CHECKED THE OTHER THREE TIRES, AND SAW ALL THREE VALVE STEMS HAD CRACKS IN THEM. VEHICLE TAKEN TO FIRESTONE AUTO CARE FOR REPLACEMENT OF THE VALVE STEMS. THE TIRES HAD BEEN REPLACED ON THE VEHICLE IN NOVEMBER, 2007. ALTHOUGH THE REPAIR SHOPS DID NOT SAY WHY VALVE STEMS WOULD HAVE FAILED IN SUCH A SHORT TIME OF EACH OTHER, I WONDER IF THIS MAY BE PART OF THE SAFETY RECALL DONE FOR DEFECTIVE PARTS FROM DILL AIR CONTROLS. ALTHOUGH THE TIRES WERE PURCHASED AFTER THE DATE INDICATED COULD THERE STILL BE DEFECTIVE VALVE STEMS WHICH WERE STILL BEING USED ON TIRES? SEARS ONLY SAID THE VALVE STEM WAS NOT COVERED BY WARRANTY. *TR
TL*THE CONTACT OWNS A 2004 GMC ENVOY XL. WHILE DRIVING 70 MPH, THE TREAD ON THE MICHELIN CROSS-TERRAIN TIRES SEPARATED. A MICHELIN DEALER INSPECTED THE TIRE, BUT COULD NOT DETERMINE THE CAUSE OF FAILURE. THERE WERE NO VISIBLE SIGNS OF ANY FOREIGN OBJECTS PUNCTURING THE TIRE. THE ROAD CONDITIONS WERE CLEAR. THE DOT NUMBER AND VIN WERE UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 36,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2004 GMC ENVOY XL. WHILE DRIVING 65 MPH, THE THIRD BRAKE LIGHT SPOILER DETACHED FROM THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000. UPDATED 12/01/16*LJ
MY GMC ENVOY WAS PARKED UNATTENDED IN MY DRIVEWAY DIRECTLY NEXT TO MY HOUSE. MY SONS AND I WERE IN THE BACKYARD PLAYING WHEN MY OLDEST SON WENT TO RETRIEVE HIS BALL FROM THE DRIVEWAY. HE CAME BACK SCREAMING MOM YOUR TRUCK IS ON FIRE.I IMMEDIATELY RAN OVER TO SEE THE TRUCK FULL OF FIRE AND SMOKE. I CALLED 911. THE TRUCK DAMAGE WAS ALREADY DONE BEFORE THE FIREFIGHTERS ARRIVED. IT APPEARED TO COME FROM THE DRIVER SIDE WINDOW AREA. AFTER DOING SOME RESEARCH I LEARNED A LOT OF GMC TRUCKS HAD RECALLS ON CERTAIN PARTS THAT COULD PUT THE VEHICLE AT RISK FOR A FOR SETTING IT'S SELF ON FIRE.I NEVER RECEIVED ANY INFORMATION ON RECALLS FOR THE WINDOW SWITCH OR WAS AWARE OF THE NATIONAL RECALL UNTIL I LOOKED INTO IT THE EVENING OF THE FIRE.I STRONGLY BELIEVE THE WINDOW SWITCH IS WHAT CAUSED THE FIRE. IT HAD TO BE A DEFECTIVE PRODUCT MADE BY THE MANUFACTURING COMPANY.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
MY 2004 GMC ENVOY XL SLT IS MAKING A RANDOM CLUNKING NOISE WHILE TURNING THE CLUNKING IS GETTING WORSE WE HAD THE UPPER BALL JOINTS CHANGED THINKING THAT WAS THE PROBLEM IT DID NOT FIX THE PROBLEM I WAS TOLD IT WAS THE STEERING RACK
WAS PARK, WENT TO BACK UP AND FELT LIKE THERE WAS NO POWER STEERING. PS FLUID IS GOOD, BELT IS GOOD, PULLEY SEEMS FINE, NO LEAKS, BUT VERY HARD TO STEER. THIS 2004 GMC ENVOY HAS BEEN NOTHING BUT A HEADACHE....NOT TO MENTION THE SPEEDOMETER DOESN'T WORK PROPERLY EITHER. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
I TRADED MY 2005 FORD FOCUS 26410 MILES TO WADE RAULERSON GMC ON OCTOBER 3, 2007 WROTE TWO CHECKS IN THE AMOUNT OF 500.00 EACH THAT THEY HELD FOR FOUR WEEKS FOR A DOWN PAYMENT. WE LOOKED AT A 2004 GMC ENVOY WITH 65,000 MILES THE SALESMAN QUOTED US A PRICE OF 17,000 SO WE DID THE PAPER WORK THE FIRST TIME ON THE 16TH WE WERE CALLED IN AGAIN AND TOLD WE HAD TO SIGN MORE DOCUMENTS THIS TIME THE PRICE OF THE ENVOY ROSE TO 21698.35, I ASKED ABOUT MY 05 FOCUS WAS TOLD IT SOLD THE NEXT DAY AND WE HAD TO HAVE GAP PROTECTION. PAYOFF ON MY CAR WAS 12,502.95 AND IT LOOKED AS IF THEY WERE GIVING ME 14900.00 BUT RAISED THE PRICE OF THE TRUCK BY 4000.00. BAD DEAL TO BEGIN WITH. THE PROBLEMS BEGAN. I HAD TO RETURN IT AT THE END OF THE MONTH IN OCTOBER 2007 TO HAVE THE HEADLIGHTS, SEATBELT, AND MOTOR IN THE WINDOW REPLACED, AND DIAGNOSED TO FIND WHY THE SERVICE ENGINE LIGHT WILL NOT GO OUT. TWO WEEKS LATER STRANDED AT THE DAYCARE I HAD TO BUY A NEW BATTERY. ON 05/05/2008 THE CONDITIONER WENT OUT. I PAID THE DEALERSHIP OVER 100.00 TO TELL ME IT WOULD BE AN ADDITIONAL 600.00 PLUS DOLLARS TO REPAIR THE MODE ACTUATOR DOOR MOTOR. OCTOBER 17, 2008 I SPENT 375.02 TO HAVE BOTH THE SHIFT CONTROL CABLE AND GEAR SHIFT LEVER REMOVED AND REPLACED. THANK GOD I WAS ACTUALLY ON A PARKING LOT WHEN THE CABLE BROKE AND NOT IN TRAFFIC. CONTACTING WADE RAULERSON GMC HAS BEEN USELESS I HAVE PRACTICALLY BEEN TOLD YOU BOUGHT THE "LEMON" AS-IS NOW IT'S YOUR TROUBLES! THERE SHOULD BE A LAW AGAINST THIS TYPE OF BUSINESS AND NOT JUST FOR NEW CARS. NOW NO-ONE WILL TOUCH IT BECAUSE OF THE PROBLEMS IT IS HAVING AND THE LARGE AMOUNT THAT'S NOW OWED. EVERY TIME THE VIN IS PULLED I GET PUSHED OUT OF THE DOOR FASTER THAN I CAN BLINK. BTW THE SERVICE ENGINE LIGHT IS STILL ON AND HAS BEEN SINCE I LEFT THE DEALERSHIP. I?M TIRED OF HONEST HARD-WORKING PEOPLE BEING RAKED OVER THE COALS BY UNSCRUPULOUS DEALERS WHILE THEY GET PROTECTED BY THE "AS-IS" RULE THEN LAUGH ALL THE WAY TO THE BANK. *TR
DRIVER SEAT MALFUNCTIONS, IT JAMS AND I CAN NOT GET IT UNJAMMED. THE DEALERSHIP REPLACED THE BELT. 7 DAYS LATER IT JAMMED AGAIN. DEALER SAID THEY WILL NOT FIX IT AGAIN. THEY SAY IT IS OVER SPOOLING. THE SEAT BELT NEEDS TO WORK AT ALL TIMES. STATE LAW REQUIRES A SEAT BELT ON TO DRIVE. WHEN IT JAMS I CAN NOT DRIVE.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
DUE TO THE CHECK ENGINE LIGHT CONSTANTLY COMING ON I WAS TOLD THAT I NEEDED A NEW GAS CAP. IT WAS STATED IF THE CAP IS NOT ON PROPERLY IT AFFECTS THE EMISSION CONTROLS. I HAVE REPLACED THE GAS CAP SEVERAL TIMES NOTHING HAS CHANGED ENGINE LIGHT GOES ON AND OFF. THERE STILL HAS NOT BEEN ACCURATE JUSTIFICATION FOR THIS MATTER. VEHICLE HAS FAULTY / LEAKING AIR BAGS ON THE REAR SUSPENSION. UPON RESEARCH THIS HAS BEEN A PROBLEM ON GMC VEHICLES FROM 1994 ~ 2006. WHY ARE THERE NO RECALLS? GMC ENVOY VEHICLE ARE SITTING VERY LOW DURING FREEZING TEMPERATURES. UPON STARTING THE VEHICLE IT WILL RAISE BACK UP AND LEVEL ITSELF BUT IT SHOULD NOT DROP DOWN LOW PERIOD. WEBSITES ARE FLOODED WITH COMPLAINTS. I HAVE CONTACTED GMC REGARDING ALL THESE ISSUES AND NOTHING HAS BEEN DONE. I WAS TOLD THERE WERE NO RECALLS REGARDING THESE MATTERS WHICH I DON'T UNDERSTAND. I HAVE VIEWED SO MANY COMPLAINTS ON SEVERAL WEBSITES REGARDING THESE SAME ISSUES. EXTERIOR LIGHTS~ LAMPS HAVE FAULTY SOCKETS DUE TO MOISTURE GETTING INSIDE THE LAMPS / BACK UP LAMPS. BULBS BURNING OUT CONTINUOUSLY. UNFORTUNATELY WHEN YOU TAKE YOUR VEHICLE TO A FREQUENT DEALER, MANY TIMES THEY'LL STEP OUTSIDE TO CHECK YOUR VEHICLE QUICKLY WITHOUT PUTTING YOU IN THE SYSTEM IF THEY FEEL NO SERVICE IS REQUIRED. I BELIEVE THIS MAY BE WHY THESE COMPLAINTS ARE NOT BEING ADDRESSED/ REPORTED / OR RECORDED. IT IS APPARENT THERE ARE SERIOUS PROBLEMS WITH THESE VEHICLES. SOMETHING NEEDS TO BE DONE, AND WE SHOULD NOT HAVE TO DEAL WITH REPEAT MANUFACTURER DEFECTS/HAZARDS YEAR AFTER YEAR. IT IS NOT FAIR TO US (THE CUSTOMER). THEY CAN CONTINUALLY CONTACT YOU TO TRADE IN YOUR VEHICLE OR BUY IT, BUT THEY CAN'T CONTACT YOU REGARDING DEFECTS ON THE VEHICLE. I WAS TOLD THEY ONLY NOTIFY THE ORIGINAL OWNER OF RECALLS. AGAIN THEY'LL CONTACT YOU REGARDING MARKETING AND ADVERTISING. THANK YOU IN ADVANCE FOR YOUR TIME AND CONSIDERATION. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .