Owner-reported complaints naming the steering system, filed with NHTSA
Data refreshed
Reports naming the steering system — racks, columns, power-steering assist and steering linkage. Every record below is an owner-reported complaint about the 2002 GMC Sierra submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 12 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
TL* THE CONTACT OWNS A 2002 GMC SIERRA. WHILE DRIVING 60 MPH, THE WHEELS WENT IN A DIFFERENT DIRECTION THAN THE STEERING WHEEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE, BUT THERE WAS NO RESPONSE. THE APPROXIMATE FAILURE MILEAGE WAS 216,000. UPDATED 7/14/15*CN THE CONSUMER WAS INFORMED THE PARTS WERE NO LONGER AVAILABLE TO FIX THE PROBLEM. UPDATED 07/30/15*JB
TL*THE CONTACT OWNS A 2002 GMC SIERRA. WHILE DRIVING 20 MPH THE VEHICLE SWERVED FROM SIDE TO SIDE TWICE FOR APPROXIMATELY TWO SECONDS. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE GM MANUFACTURER WAS CALLED AND STATED THAT HE HAD TO PAY FOR A DIAGNOSTIC TEST AND THE CONTACT REFUSED TO DO SO. THE FAILURE MILEAGE WAS 48,000.
THERE IS RATTLE/VIBRATION IN MY TRUCK'S STEERING COLUMN. ANY TIME I GO OVER AN UNEVEN SURFACE I HEAR AN ANNOYING RATTLE COMING FROM UNDER THE HOOD IN FRONT THE STEERING WHEEL, AND I FEEL A CONSISTENT VIBRATION IN THE STEERING WHEEL. THIS RATTLE STARTED WITH ABOUT 35,000 MILES ON THE VEHICLE, JUST IN TIME FOR THE WARRANTY TO EXPIRE. MY TRUCK NOW HAS 60,000 MILES ON IT WITH THE SAME ANNOYING PROBLEM. MY DEALER KEEPS TELLING ME THERE IS PROBABLY GOING TO BE A RECALL ON IT, SO I DON'T WANT TO PAY TO REPAIR IT (WHATEVER MAY BE WRONG WITH IT). *NM
DT*: THE CONTACT LOST CONTROL OF THE POWER STEERING AND BRAKES AT THE SAME TIME WITHOUT WARNING. THIS OCCURRED WHILE DRIVING AT 10 MPH IN SNOWY CONDITIONS. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP, WHERE IT WAS DETERMINED THE POWER STEERING PUMP NEEDED TO BE REPLACED. THE REPLACEMENT OF THE POWER STEERING PUMP SOLVED THE PROBLEM.*AK UPDATED 2/7/2006 - *NM
DT: THE CONTACT STATED THAT THE INTERMEDIATE STEERING SHAFT WAS REPLACED IN FEBRUARY 2005 AS SUGGESTED BY A TECHNICAL SERVICE RECOMMENDATION. THE NHTSA ITEM NUMBER IS 10005165. THE TECHNICAL SERVICE BULLETIN SUGGESTED REPAIR HAS AGAIN FAILED. THERE WAS LOOSENESS WITHIN THE STEERING AND A GRINDING FEELING. HE TOOK THE VEHICLE TO THE SAME DEALERSHIP THAT COMPLETED THE PREVIOUS REPAIR WORK. THE DEALER SAID THE FAILURE WAS NORMAL, AND NO REAL EXPLANATION WAS OFFERED. THE SECOND REPAIR WAS MADE AT THE CONTACT'S EXPENSE. *AK
DT: 2002 GMC SIERRA. THE CONSUMER STATES THE STEERING SHAFT BOUNCED UP AND DOWN, IT WAS NOT CORRECTLY PUT IN. THIS CAUSED THE FRONT END BOUNCE FROM THE STEERING BOX TO THE STEERING WHEEL. THIS PROBLEM HAS BEEN CORRECTED, BUT THE DEALERSHIP STATED THEY WERE HAVING A LOT OF THESE PROBLEMS. THIS HAS BEEN HAPPENING SINCE THE PURCHASE OF THE VEHICLE. THE CONSUMER THOUGHT THE VEHICLE WAS OUT OF ALIGNMENT. ALSO, THE ROTORS A HAD TO BE REPLACED BECAUSE OF THE SHAFT BOUNCING UP AND DOWN. THE RIGHT TIE ROD WAS ALSO REPLACED. THE PROBLEM WAS CONSTANT WITH THE VEHICLE.*AK
HASN'T FAILED YET, BUT THERE IS A RATTLE IN THE STEERING COLUM WHICH DEALER STATES IS NORMAL, SURE DOESN'T FEEL NORMAL TO ME. HAPPENS ANY TIME THE STEERING WHEEL IS TURNED. "WHILE DRIVING"
WHILE MY 17 YEAR OLD SON WAS DRIVING, THE TRUCK SUDDENLY LOST ALL POWER STEERING AND BRAKE CAPABILITY. MY SON WAS TRAVELING WITH HIS YOUNGER BROTHER AND A FRIEND IN THE VEHICLE. *AK
FRONT SUSPENSION/ STEERING 'RATTLES' EXCESSIVELY WHEN IN A TURN AND ROAD ROUGH TO THE POINT I MUST ACCOMMODATE IT IN HOW I DRIVEN TURNS. THE RATTLE ALMOST GOES AWAY AFTER THE FRONT SUSPENSION IS LUBED BUT IS BACK IN ABOUT 500 MILES OF DRIVING. *JB
WHILE PULLING VEHICLE INTO THE GARAGE THE STEERING AND BRAKES FAILED . AS A RESULT, VEHICLE COLLIDED INTO THE SIDE OF THE GARAGE.*AK
WHILE MAKING A RIGHT HAND TURN CONSUMER LOST STEERING CONTROL. THIS CAUSED THE CONSUMER TO HIT A WALL. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
FRONT STEERING TIE RODS FOLDED IN HALF ON TWO OCCASSIONS WHILE CLIMBING A HILL OFF ROAD. ALL STEERING WAS LOST MID WAY UP THE HILL, WITH NO WAY TO STEER THE VEHICLE. THIS WAS COVERED UNDER MANUFACTURER WARRANTY. I AM AFFRAID TO DRIVE THE VEHICLE. IT IS IN THE SHOP AS WE SPEAK FOR THE SECOND TIME.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .