RoadVitals

2012 Harley-Davidson Flhtcutg

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
7
Latest Jul 11, 2024
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Oct 19, 2011
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
3
3 injuries, 2 deaths reported

Overview

Our database contains 7 NHTSA owner-reported complaints for the 2012 Harley-Davidson Flhtcutg, most frequently naming the brakes, body & structure and electrical categories. 1 safety recall has been issued covering this model year; and 27 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Brakes337.5%
  • Body & structure112.5%
  • Electrical112.5%
  • Engine112.5%
  • Powertrain (other)112.5%
  • Steering112.5%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
11V506000

EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH

Oct 19, 2011
250,757 units potentially affected
The defect: HARLEY-DAVIDSON IS RECALLING CERTAIN MODEL YEAR 2009-2012 TOURING, CVO TOURING AND TRIKE VEHICLES MANUFACTURED FROM JUNE 6, 2008, THROUGH SEPTEMBER 16, 2011. SEE THE ABOVE LIST FOR THE MODELS INCLUDED IN THE RECALL. THE REAR BRAKE LIGHT SWITCH MAY BE EXPOSED TO EXCESSIVE HEAT FROM THE EXHAUST SYSTEM.
The risk: THE EXCESSIVE HEAT MAY CAUSE THE SWITCH TO NOT ACTIVATE THE BRAKE LAMP OR ACTIVATE THE BRAKE LAMP WHEN NO BRAKE IS APPLIED AND/OR CAUSE A BRAKE FLUID LEAK AT THE BRAKE LIGHT SWITCH, AFFECTING REAR BRAKE PERFORMANCE. EITHER CONDITION MAY INCREASE THE RISK OF A CRASH.
The remedy: HARLEY-DAVIDSON WILL NOTIFY OWNERS, AND DEALERS WILL A INSTALL A REAR BRAKE LIGHT SWITCH KIT, FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING OCTOBER 31, 2011. OWNERS MAY CONTACT HARLEY-DAVIDSON AT 1-414-343-4056.
HARLEY-DAVIDSON MOTOR COMPANYManufacturer number 0145View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

BrakesElectricalSteering
Filed Jul 11, 2024
Crash reported1 death reported

All #'s/times are approx. At 2:15p, sun to back, and 30-35mph going into a curve, bike went off road. No brake lights, New tire, 406 miles on it, 6.6 miles fr: dealership, 3rd time there for random electrical issues, radio, starting, etc. Less than 1 mile tested in parking lot. Battery replaced. Drove thousands of miles since the 1970s. Trike maintained on schedule by dealer. Searched this on the internet, shocked at all of the similar complaints and deaths by sensors and brakes locking up since 2008 and that Harley-Davidson knew about it and did nothing. Witnesses said there was nothing that would have caused crash; not speeding, nothing ran in front, paved road, brake lights didn't work. Autopsy showed enlarged heart, saw PCP and heart specialist within the month before. Great health. Police file at Hartford, NY

NHTSA ID
11601261
Incident
Aug 12, 2021
Brakes
Filed Oct 15, 2021
Crash reported1 injury reported1 death reported

The contact's husband owned a 2012 Harley-Davidson Tri Glide Ultra Classic. The contact stated while her husband was driving at 30-35 MPH on a curve, the brake pedal or caliber was depressed but failed to respond. The contact stated the motorcycle rolled over and her husband jumped off and fell into a ditch. The emergency units pronounced the contact's husband died at the scene. The contact stated the autopsy revealed that her husband sustained a broken neck and fractured bones. A police report was filed. The vehicle was towed to a tow lot. The dealer was made aware of the failure. The contact did not know whether the manufacturer was notified of the failure. The approximate failure mileage was unknown.

NHTSA ID
11436887
Incident
Aug 12, 2021
Filed Dec 14, 2017

FAILURE OF THE COMPENSATOR-I ALSO HEAR FROM HD MECHANICS THAT SO MANY OF THESE HAVE FAILED IT SHOULD BE A RECALL. I WAS LUCKY, MINE FAILED WHEN I HAD A TRAILER TO TOW IT. HOWEVER, THE FAILURE OF THE COMPENSATOR DID COST ME $4500 TO REPAIR FOR A $299 PART. PLEASE CHECK TO SEE IF HD IS HAVING THAT MANY FAIL.

NHTSA ID
11054718
Incident
Sep 5, 2017
Mileage
10,000 mi
Brakes
Filed Jul 19, 2016
Crash reported1 injury reported

TL* THE CONTACT OWNS A 2012 HARLEY-DAVIDSON FLHTCUTG. WHILE DRIVING DOWNHILL AT APPROXIMATELY 15-20 MPH AND DEPRESSING THE BRAKE PEDAL, THE PEDAL TRAVELED TO THE FLOORBOARD AND FAILED TO STOP THE MOTORCYCLE. AS A RESULT OF THE BRAKE FAILURE, THE CONTACT CRASHED INTO A GUARDRAIL. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION AND REHABILITATION. THE MOTORCYCLE WAS TOWED TO THE DEALER WHERE IT AWAITED REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,600. THE VIN WAS NOT AVAILABLE. ..UPDATED 02/10/17 *BF *CN

NHTSA ID
10885793
Incident
Jun 7, 2016
Mileage
10,600 mi
Powertrain (other)
Filed Jun 24, 2014

CPSC: I1460341A. 2012 HARLEY-DAVIDSON FLHTCUTG. CONSUMER STATED THE REAR DRIVER DIFFERENTIAL UNEXPECTEDLY FAILED. *LN THE MOTORCYCLE WAS REPAIRED. *JB

NHTSA ID
10606284
Incident
May 22, 2014
Body & structure
Filed Aug 13, 2012
1 injury reported

TOOK A 400 MILE TRIP FROM ORLANDO, FLORIDA TO KEY WEST, FLORIDA ON 7/27/11. ON THE WAY DOWN TO KEY WEST, THE RIGHT SIDE OF THE MOTORCYCLE WAS EXTREMELY HOT!! HEAT CAUSED INSIDE CALF OF MY WIFE'S RIGHT LEG TO BECOME EXTREMELY RED AND BURNED. HAD HER LEG CHECKED BY A NURSE IN KEY WEST AND WAS ADVISED NOT TO RIDE MOTORCYCLE ANY FURTHER! WHEN I RETURNED BACK TO OUR HOME IN BOWLING GREEN, KY, I WAS ADVISED BY THE LOCAL HARLEY DAVIDSON DEALER THAT THIS WAS A COMMON PROBLEM AND COULD BE SOLVED BY SPENDING $1800 TO REMOVE CATALYTIC CONVERTERS, CHANGE PIPES AND RETUNE. ACCORDING TO THE DEALER, THIS WOULD COOL THE BIKE DOWN. I LOOKED THE PROBLEM UP ON THE INTERNET. FOUND HUNDREDS OF POSTS WITH THE SAME PROBLEM. THIS PROBLEM IS BEING HANDLED BY SEVERAL CLASS ACTION SUITS AGAINST HARLEY DAVIDSON. APPARENTLY, HD IS BETWEEN A ROCK AND A HARD SPOT. THEY CAN'T FIX THE PROBLEM BECAUSE OF STRICTER EMISSION CONTROLS. THIS SHOULDN'T BE MY PROBLEM - IT IS A HARLEY DAVIDSON PROBLEM!! *TR

NHTSA ID
10470416
Incident
Jul 27, 2012
Mileage
1,000 mi
Engine
Filed Mar 23, 2012

THIS BIKE HAS EXCESSIVE HEAT ISSUES IT IS ALMOST TO THE POINT THIS BIKE CANNOT BE RIDDEN. I HAVE BEEN TOLD TO TAKE CARE OF THIS PROBLEM I WOULD NEED TO INVEST NEARLY $2,000 MORE DOLLARS INTO THIS BIKE. I THINK THIS IS AN ONGOING ISSUE WITH HARLEY-DAVIDSON AND THEY REFUSE TO ACKNOWLEGE THE PROBLEM. *TR

NHTSA ID
10452824
Incident
Jan 25, 2012

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

M1508

ELECTRICAL SYSTEM; ENGINE; FUEL/PROPULSION SYSTEM; POWER TRAIN; VEHICLE SPEED CONTROL

SERVICE BULLETIN M1508 (REV D): 2009-2025 TRIKE PLATFORM - REVERSE MOTOR. PURPOSE: Revision C. To inform dealers of a running change for the new reverse motor (Part No. 83388-09C) for Trike models. As of January 28, 2020 all Trike platform vehicles will be manufactured using the new reverse motor. The new reverse motor will be used to replace reverse motor assemblies (Part No. 83388-09, 83388-09A,83388-09B) that have failed diagnostics. Refer to Table 3. This motor contains several improvements for better motor durability. A new procedure has been added, Refer to PINION EXTENDS BUT REVERSE MOTOR STALLS OR SPINS SLOWLY. REV D: Updated: Guide. Add link to: PINION EXTENDS BUT REVERSE MOTOR STALLS OR SPINS SLOWLY

PAB1182

STRUCTURE:BODY

GENUINE MOTOR PARTS AND ACCESSORIES BULLETIN PAB1182: TRIKE SADDLEBAGS KIT INFORMATIONAL UPDATE. PURPOSE: Initial release. This bulletin informs dealers that the Trike Saddlebags kit (Part No. 84031-11) has an informational update: The drill template that is inside the kit, is only used for 2009-2025 Trike models. The electronic version of this instruction sheet which is located in Service Information Portal (SIP), will have the drill template as an attachment for 2026 and later Trike models (see service bulletin M1714). It will not be included inside the kit or directly attached to the instruction sheet.

M1508

ELECTRICAL SYSTEM; ENGINE; FUEL/PROPULSION SYSTEM; POWER TRAIN

SERVICE BULLETIN M1508 (REV C): 2009-2025 TRIKE PLATFORM - REVERSE MOTOR. PURPOSE: Revision C. To inform dealers of a running change for the new reverse motor (Part No. 83388-09C) for Trike models. As of January 28, 2020 all Trike platform vehicles will be manufactured using the new reverse motor. The new reverse motor will be used to replace reverse motor assemblies (Part No. 83388-09, 83388-09A,83388-09B) that have failed diagnostics. Refer to Table 3. This motor contains several improvements for better motor durability. A new procedure has been added, Refer to PINION EXTENDS BUT REVERSE MOTOR STALLS OR SPINS SLOWLY. REV C: Update Removal and Assembly (R&I) of the Solenoid. Updated: DISASSEMBLE, ASSEMBLE and Install Electrical Kit.

M1490

ELECTRICAL SYSTEM

SERVICE BULLETIN M1490 (V 26.0.2): DIGITAL TECHNICIAN II - UPDATES AND RELEASE NOTES. PURPOSE: Revision. This bulletin informs dealers that Harley-Davidson has made a software update to Digital Technician II (DT II). DIGITAL TECHNICIAN II (PART NUMBER: HD-48650). New Software Update Version 26.0.2. Release Date: Week of November 18, 2025. New Features, Changes. 2026 Vehicles, 2025 Softail and LiveWire S2DM/MH/AP EV3. NOTE: Digital Technician II (DT II) supports additional Harley-Davidson motorcycle models and model years outside of those listed.

M1391A

ELECTRICAL SYSTEM

SERVICE BULLETIN M1391A (REVU): MIDTRONICS GRX-3110 AND DCA-8000 SOFTWARE. PURPORSE: Revision U. The purpose of this bulletin is to inform the dealer network that a software update to the GRX-3110 and DCA-8000 is now available. DYNAMIC DIAGNOSTIC CHARGER SYSTEM (PART NUMBER: DCA-8000). [Rev U] Added: Description of improvements made to the testing algorithm for GRX software Version P and DCA-8000 software Version E.

PAB1171

ELECTRICAL SYSTEM

GENUINE MOTOR PARTS AND ACCESSORIES BULLETIN PAB1171 (REV B): SOFTWARE UPDATE FOR SCREAMIN EAGLE PRO STREET TUNER. PURPOSE: Revision B. Updated: Summary. The App has returned to the Apple App Store. This bulletin informs dealers that a recent software update to the Screamin' Eagle Pro Street Tuner application will require the use of a Personal Computer (PC) to complete a Bluetooth Communication Interface (BCI) firmware update.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Harley-Davidson Flhtcutg by model year
YearComplaintsRecallsInvestigationsIssue Index
2025000—
2024100—
2023100—
2022210—
2021010—
2020420—
2019820—
2018710—
2017131044.3
2016200—
2015610—
2014520—
2013700—
2012Viewing710—
2011911—
2010921—
2009521—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.