RoadVitals

2011 Honda Accord Crosstour

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
15
Latest Apr 19, 2022
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
6
Latest Jun 27, 2019
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 15 NHTSA owner-reported complaints for the 2011 Honda Accord Crosstour, most frequently naming the engine, airbags and body & structure categories. 6 safety recalls have been issued covering this model year; and 20 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Engine637.5%
  • Airbags318.8%
  • Body & structure212.5%
  • Other / unspecified16.3%
  • Powertrain (other)16.3%
  • Visibility16.3%
  • Brakes16.3%
  • Interior & seats16.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

6 campaigns cover this model year

View all 6

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
19V502000

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Jun 27, 2019
9,555 units potentially affected
The defect: Honda (American Honda Motor Co.) is recalling certain 2009-2014 Acura TSX, 2011-2014 TSX Sport Wagon, 2010-2013 ZDX, 2008-2012 Honda Accord, 2010-2011 Accord Crosstour, 2006-2011 Civic and Civic Hybrid, 2008-2010 Civic GX NGV, 2012-2015 Crosstour, 2007-2011 CR-V, 2009-2013 Fit, 2014 Fit EV, 2010-2014 Insight, and 2009-2015 Pilot vehicles. The vehicles are equipped with passenger frontal air bag inflators assembled as a recall remedy part or replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
The risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
The remedy: Honda will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began August 12, 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are F5F and Q5E.
Honda (American Honda Motor Co.)Manufacturer number F5F, Q5EView on NHTSA.gov
19V378000

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

May 16, 2019
19,138 units potentially affected
The defect: Honda (American Honda Motor Co.) is recalling certain 2009-2014 Acura TSX, 2011-2013 TSX Sport Wagon, and 2010-2012 ZDX and 2008-2012 Honda Accord, 2010-2011 Accord Crosstour, 2006-2011 Civic, Civic Hybrid and Civic NGV, 2012-2014 Crosstour, 2007-2011 CR-V, 2009-2013 Fit, 2010-2013 Insight, and 2009-2015 Pilot vehicles. The front passenger air bag inflator may have been installed incorrectly during replacement.
The risk: An incorrectly installed air bag inflator may not properly deploy the passenger frontal air bag in the event of a crash, increasing the risk of injury.
The remedy: Honda will notify owners, and dealers will inspect the inflator installation and, if necessary, replace the passenger frontal air bag module assembly, free of charge. The recall began July 5, 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are M4O, P4R, T4Q, and W4P.
Honda (American Honda Motor Co.)Manufacturer number M4O, P4R, T4Q, W4PView on NHTSA.gov
18V042000

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Jan 9, 2018
691,726 units potentially affected
The defect: Honda (American Honda Motor Co.) is recalling certain 2010-2013 Acura TSX, ZDX, Honda Accord Crosstour, Fit, Insight and Pilot vehicles, 2011-13 Acura TSX Sportswagon, 2010-2012 Honda Accord,, 2010-2011 Honda Civic, Civic NGV, Civic Hybrid and CR-V vehicles and 2013 Honda FCX Clarity and Fit EV vehicles ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Honda is recalling certain 2010-2012 Acura TSX, Honda Accord, Accord Crosstour, Fit and Pilot, 2010-2011 Honda Civic, Civic NGV, Civic Hybrid and CR-V, and 2010 Acura ZDX and Honda Insight vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Unless included in Zones A or B above, Honda is recalling certain 2009 Acura TSX, Honda Accord, Civic, Civic NGV, Civic Hybrid, CR-V, Fit, and Pilot vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the frontal air bag modules, and used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), may explode due to propellant degradation occurring after long-term exposure to higher absolute humidity, temperature and temperature cycling.
The risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
The remedy: Honda will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 16, 2018. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are B0K and L0J.
Honda (American Honda Motor Co.)Manufacturer number B0K, L0JView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 15
Interior & seats
Filed Apr 19, 2022

The contact owns a 2011 Honda Accord Crosstour. The contact stated that the electrical seat adjuster on the driver’s seat failed to operate without warning. Due to the failure, the contact was unable to adjust the driver seat to the appropriate setting to ensure safe driving. Upon investigation, the contact discovered that the teeth on plastic gear attached to the motor had worn off which rendered the button to adjust the seat useless. The contact also discovered TSB (19-034) which he linked to the failure. The contact spoke with a mechanic at a local dealer who offered no assistance and referred him to the manufacturer. The manufacturer was notified of the failure and promised the contact a call back. The contact had yet to hear from the manufacturer. The vehicle had yet to be repaired. The failure mileage was approximately 120,000.

NHTSA ID
11461384
Incident
Apr 1, 2020
Mileage
120,000 mi
Brakes
Filed Jan 12, 2022

Vehicle constantly has the calibers seize , causing the brakes to lock on and warping the rotors. It has already happened four times and every Honda dealer stated there’s nothing they can do because there isn’t a recall.

NHTSA ID
11447171
Incident
Jan 11, 2022
Engine
Filed Mar 31, 2021

TL* THE CONTACT OWNS A 2011 HONDA ACCORD CROSSTOUR. THE CONTACT STATED WHILE DRIVING 35 MPH, THE CHECK ENGINE WARNING LIGHT STARTED FLASHING. THE VEHICLE WAS TAKEN TO BROWN'S ARLINGTON HONDA (3920 LEE HWY, ARLINGTON, VA 22207) WHERE IT WAS DIAGNOSED WITH THE HEAD GASKET AND ENGINE BLOCK NEEDING TO BE REPLACED. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS CONSUMING ENGINE OIL EXCESSIVELY FAST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

NHTSA ID
11405779
Incident
Dec 14, 2020
Mileage
130,000 mi
Engine
Filed May 1, 2019

TL* THE CONTACT OWNS A 2011 HONDA ACCORD CROSSTOUR. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STARTED TO VIBRATE ABNORMALLY AND THE CHECK ENGINE WARNING INDICATOR FLASHED ON AND OFF REPEATEDLY. THE VEHICLE WAS TAKEN TO WHITE ALLEN HONDA (LOCATED AT 630 N MAIN ST, DAYTON, OH 45405, (937) 220-6386) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO THE PISTON RINGS, WHICH CAUSED MISFIRES IN THE ENGINE. THE VEHICLE WAS PREVIOUSLY REPAIRED PER AN EXTENDED WARRANTY PROGRAM (MANUFACTURER COMMUNICATION NUMBER: A13-079). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,728.

NHTSA ID
11204918
Incident
Apr 30, 2019
Mileage
72,728 mi
Airbags
Filed Jul 22, 2017

TAKATA RECALL -- THE RECALL WAS PERFORMED BY THE DEALER-- LEFT DEALERSHIP AND AIRBAG LIGHT CAME ON -- COMES ON INTERMITTENTLY-- DEALER SAYS BECAUSE IT WASN'T ON WHEN THE SERVICE WAS PERFORMED ITS NOT PART OF THE RECALL EVEN THOUGH IT CAME ON ALMOST IMMEDIATELY AFTER LEAVING THE DEALER AND I RETURNED-- THEY RESET IT BUT IT COMES ON AND STAYS ON FOR USUALLY SHORT PERIODS-- THE TECH WHO PERFORMED THE RECALL SAID THERE IS A PART THEY HAVE REPLACED AS PART OF THE RECALL BUT THE DEALER IS BALKING AT FIXING THE PROBLEM WITHOUT CHARGE

NHTSA ID
11010072
Incident
Jul 22, 2017
Mileage
175,000 mi
Airbags
Filed Jan 14, 2017

TAKATA RECALL. I WAS NOTIFIED OF A RECALL VIA CARFAX APP IN MAY 2016. I SEE THAT A REMEDY IS NOT YET AVAILABLE TO HAVE THE PASSENGER AIR BAG REPAIRED OR REPLACED. THE TIME FRAME GIVEN INITIALLY WAS LATE SUMMER OR FALL 2016. I HAVE HAD NO ISSUES SO FAR (NO ACCIDENTS).

NHTSA ID
10945326
Incident
Jan 14, 2017
Airbags
Filed Aug 15, 2016

TL* THE CONTACT OWNS A 2011 HONDA ACCORD CROSSTOUR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID
10896075
Incident
Aug 15, 2016
Engine
Filed May 16, 2016

MY ENGINE IS CONSUMING 3 QTS OF OIL BETWEEN OIL CHANGES. THIS IS THE 2ND TIME IT HAS HAPPENED CONSECUTIVELY.

NHTSA ID
10865221
Incident
May 14, 2016
Mileage
108,800 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

A21120A

ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

Service News - The navigation clock and date are incorrect. This is due to a limited GPS receiver Capacity resulting in rollover of the internal chip memory; the rollover occurred on January 1, 2022, at 12:00AM local time.

A21120A

ELECTRICAL SYSTEM; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

ServiceNews Article - The clock shows the incorrect time. This issue is due to a limited GPS receiver capacity resulting in "rollover" of the internal chip memory; the "rollover" will occur on January 1, 2022, at 12:00AM local time. As a result, once specific triggers are met, the navigation date and time will be incorrect.

APP05122020

EQUIPMENT

Dealer Message - The May episode of Tech2Tech is now posted. We've got some valuable information for you, so check it out! This month we're featuring "Replacing That Leaky Front Rocker Arm Oil Control Valve."

A20-016

AIR BAGS

Service Bulletin - This bulletin is a notification of a class action settlement relating to airbag inflators. American Honda is offering a Customer Support Program (Warranty Extension) to cover any manufacturing defects in the replacement front passenger's airbag inflator only.

DORE5C4S09

SUSPENSION

This SKU is a Front Upper Ball Joint. The customer communication requested return of unsold inventory to inspect for the outer diameter of the ball joint housing being too small. The outer diameter being too small would prevent the part from being installed, and would therefore have no impact on the end user besides time to complete installation.

A13-079

ENGINE; EQUIPMENT

"Service bulletin - American Honda is announcing a powertrain warranty extension as a result of a settlement of a class action captioned, Soto et al.v. American Honda Motor Co., Inc., Case No. 3:12-cv-1377-SI (N.D. Cal.). The piston rings on certain cylinders may rotate and align, which can lead to spark plug fouling. This can set DTCs P0301 No. 1 cylinder misfire detected, P0302 No. 2 cylinder misfire detected, P0303 No. 3 cylinder misfire detected, P0304 No. 4 cylinder misfire detected, and cause the MIL to come on. American Honda is extending the powertrain warranty to cover repairs related to engine misfire (that triggers DTCs P0301 through P0304) to 8 years with unlimited mileage from the original date of purchase and has settled a class action based on this remedial measure."

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Honda Accord Crosstour by model year
YearComplaintsRecallsInvestigationsIssue Index
2013111136.6
2012830—
2011Viewing156041.7
2010608053.5

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.