RoadVitals

2012 Honda Accord Crosstour

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
8
Latest Jul 18, 2019
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Jan 9, 2018
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1
1 injuries, 0 deaths reported

Overview

Our database contains 8 NHTSA owner-reported complaints for the 2012 Honda Accord Crosstour, most frequently naming the powertrain (other), airbags and engine categories. 3 safety recalls have been issued covering this model year; and 3 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Powertrain (other)333.3%
  • Airbags222.2%
  • Engine111.1%
  • Fuel system111.1%
  • Other / unspecified111.1%
  • Steering111.1%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
18V042000

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Jan 9, 2018
691,726 units potentially affected
The defect: Honda (American Honda Motor Co.) is recalling certain 2010-2013 Acura TSX, ZDX, Honda Accord Crosstour, Fit, Insight and Pilot vehicles, 2011-13 Acura TSX Sportswagon, 2010-2012 Honda Accord,, 2010-2011 Honda Civic, Civic NGV, Civic Hybrid and CR-V vehicles and 2013 Honda FCX Clarity and Fit EV vehicles ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Honda is recalling certain 2010-2012 Acura TSX, Honda Accord, Accord Crosstour, Fit and Pilot, 2010-2011 Honda Civic, Civic NGV, Civic Hybrid and CR-V, and 2010 Acura ZDX and Honda Insight vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Unless included in Zones A or B above, Honda is recalling certain 2009 Acura TSX, Honda Accord, Civic, Civic NGV, Civic Hybrid, CR-V, Fit, and Pilot vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the frontal air bag modules, and used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), may explode due to propellant degradation occurring after long-term exposure to higher absolute humidity, temperature and temperature cycling.
The risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
The remedy: Honda will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 16, 2018. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are B0K and L0J.
Honda (American Honda Motor Co.)Manufacturer number B0K, L0JView on NHTSA.gov
17V545000

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Aug 31, 2017
3,257 units potentially affected
The defect: Honda (American Honda Motor Co.) is recalling certain 2008-2012 Accord, 2010-2012 Accord Crosstour, 2006-2011 Civic, 2007-2011 CR-V, 2009-2012 Fit and Pilot, 2010-2012 Insight, and 2009-2012 Acura TSX vehicles that received replacement passenger frontal air bag inflators. One dealership may have incorrectly installed the replacement air bag inflators.
The risk: In the event of a crash, an incorrectly installed passenger frontal air bag inflator may deploy the air bag improperly, increasing the risk of injury.
The remedy: Honda will notify owners, and dealers will replace the passenger frontal air bag module assembly, free of charge. The recall began October 30, 2017. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are O07, Y0A, N06, G05, M04, Y01, and O09.
Honda (American Honda Motor Co.)Manufacturer number O07,Y0A,N06,G05,M04View on NHTSA.gov
17V030000

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Jan 10, 2017
977,708 units potentially affected
The defect: Honda (American Honda Motor Co.) is recalling certain 2009-2012 Acura TSX, 2011-2012 Acura TSX Wagon, 2010-2012 Acura ZDX, 2008-2012 Honda Accord, 2010-2012 Honda Accord Crosstour and Honda Insight, 2009-2012 Honda Fit, 2009-2012 Pilot, 2007-2011 Honda CR-V, 2012 Honda FCX Clarity and 2006-2011 Honda Civic, Civic Hybrid, Civic NGV vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, if not included in "Zone A" above, Honda is recalling certain 2009 Acura TSX, Honda Fit and Pilot, 2008-2009 Honda Accord, 2006-2009 Civic, Civic Hybrid and Civic NGV, and 2007-2009 Honda CR-V vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Additionally, if not included in "Zone B" above, Honda is recalling certain 2008 Honda Accord, 2006-2008 Honda Civic, Civic Hybrid and Civic NGV and 2007-2008 Honda CR-V vehicles originally sold, or ever registered, in Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
The risk: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
The remedy: Honda will notify owners, and dealers will replace the front passenger side air bag inflator, free of charge. The manufacturer has mailed an interim notification, and will send a second notification when parts are available. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are KE1 and KE2.
Honda (American Honda Motor Co.)Manufacturer number KE1, KE2View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Steering
Filed Jul 18, 2019

I HAVE BEEN DRIVING HONDA (ACCORD) CARS FOR OVER 40 YEARS. NOW I OWN A HONDA CROSSTOUR. GREAT CAR! I DO NOT DRIVE VERY MUCH AND ONLY LOCALLY. MY AVERAGE ANNUAL MILEAGE IS ABOUT 7,000 MILES. MY CROSSTOUR IS 7 YEARS OLD NOW AND HAS JUST REACHED 53,000 MILES. YESTERDAY I WAS TOLD THAT I I NEED A $1,600 REPAIR TO REPLACE THE "RACK AND PINION". APPARENTLY A TINY PIECE IS BROKEN ON IT. THIS IS VERY TROUBLING. EVEN THE AUTO REPAIR TOLD ME TO CONTACT HONDA AS THIS SHOULD BE UNDER WARRANTY.. MY CAR HAS ALWAYS BEEN MAINTAINED BY HONDA DEALERSHIPS. THIS PROBLEM WAS NOTED WHEN I WENT FOR AN OIL CHANGE. I CONTACTED HONDA DEALERSHIP AND WAS INFORMED THAT THE RACK AND PINION IS NOT UNDER WARRANTY AND THAT NEW PARTS ARE NOT MADE. I WOULD BE REQUIRED TO BUY A RE-FURBISHED PART. I DO NOT UNDERSTAND THIS AT ALL. I DO NOT UNDERSTAND HOW SUCH A SERIOUS PART OF THE VEHICLE, WITH ONLY LOCAL MILEAGE ON IT, CANNOT BE UNDER MANUFACTURER WARRANTY. AND, I WAS SHOCKED TO LEARN THAT ONLY "USED PARTS" ARE AVAILABLE. I AM A LOYAL HONDA CUSTOMER FOR MANY MANY YEARS. I AM A 75 YR OLD, SENIOR CITIZEN ON A LIMITED SOCIAL SECURITY INCOME. I WOULD LIKE TO HEAR BACK FROM A REPRESENTATIVE FROM HONDA'S CUSTOMER LOYALTY DEPARTMENT WHO CAN PLEASE HELP ME!

NHTSA ID
11233039
Incident
Jul 17, 2019
Other / unspecified
Filed Feb 4, 2019

MASTERCRAFT SRT TOURING M+S 225/60R18 TIRE. THE TIRE HAD BEEN ON THE CAR, BOUGHT NEW, SINCE 2014. THE CAR IS USED EVERYDAY SO IT DID NOT SIT AND DRY ROT NOR DOES THE TIRE HAVE ANY SIGNS OF DRY ROT. WIFE WAS ON INTERSTATE IN THE SLOW LANE DRIVING THE SPEED LIMIT OF 70 MPH IN A STRAIGHT LINE. SHE HAD JUST LEFT HOME WITH THE CHILDREN AND HAD DRIVEN THE CAR APPROXIMATELY 2-3 MILES WHEN THE TIRE CAME APART AT THE SIDEWALLS ON BOTH SIDES. EXAMINATION OF THE TIRE SHOWS THAT THERE WAS NOTHING THAT PUNCTURED THE TIRE NOR WAS IT GOING FLAT OR LOW ON AIR AS THERE WAS NO SENSOR INDICATING THAT IT WAS LOW ON AIR. WE DO USE NITROGEN IN THE TIRES AND THE TIRES HAD ABOUT HALF + TIRE LIFE REMAINING. THE TIRE HAS BEEN SAVED BY ME ALONG WITH THE VALVE SENSOR FOR EXAMINATION IF WARRANTED. THE VEHICLE IS AT THE TIRE STORE WAITING FOR A DIFFERENT BRAND TIRE THAT WAS ORDERED TODAY AND TO BE INSTALLED ON THE VEHICLE ON 2/5/2019. SO I DO NOT HAVE ANY DOCUMENT TO UPLOAD TODAY.

NHTSA ID
11174321
Incident
Feb 2, 2019
Mileage
75,000 mi
Powertrain (other)
Filed Nov 16, 2018

LEFT AND RIGHT TRANSAXLES WENT BAD AND STARTED VIBRATING AFTER 52K MILES ON VEHICLE VIBRATIONS FELT DURING ACCELERATION. NO VIBRATION WHILE COASTING.

NHTSA ID
11152019
Incident
Nov 11, 2018
Mileage
52,000 mi
Filed Apr 3, 2018

I WAS TRAVELING ON INTERSTATE91 IN VERMONT WHEN MY SUN ROOF EXPLODED, SHATTERING GLASS ALL OVER THE FRONT AND BACK SEATS AND FLOOR AS WELL AS COVERING ME. THE NOISE WAS DEAFENING AND I HAD NO IDEA WHAT WAS HAPPENING WHILE GOING ALONG AT A SPEED OF 69 MPH. I FEEL HONDA SHOULD HAVE BEEN RESPONSIBLE FOR THIS HAPPENING, BUT WHEN I CONTACTED THEIR CORPORATE OFFICE THEY TOLD ME THEY WAS NOTHING THEY WERE GOING TO DO TO HELP IF RAY THE COST!

NHTSA ID
11083078
Incident
Jul 19, 2017
Mileage
40,460 mi
Airbags
Filed Dec 5, 2017

TAKATA RECALL -RECEIVED NOTICE

NHTSA ID
11052506
Incident
Nov 15, 2017
Powertrain (other)
Filed Nov 3, 2017

AXELS STARTED CAUSING EXTREME VIBRATION AT APPROXIMATELY 60,000. THIS IS AN ISSUE THAT INVOLVES MOST OF THESE CARS. I MADE A CLAIM, IT HONDA SAYS ISSUE DUE TO WEAR AND TEAR. AFTER MUCH RESEARCH AND DISCUSSION WITH MY MECHANIC, IT SEEMS TO BE SOMETHING DEFECTIVE IN THE AXLE. HONDA REFUSED TO GIVE ME ANYTHING IN WRITING DENYING MY CLAIM, AND HAD MADE THE DECISION PRIOR TO SPEAKING WITH ME.

NHTSA ID
11042947
Incident
Nov 2, 2017
EngineFuel systemPowertrain (other)
Filed Oct 27, 2017

WHILE DRIVING CAR ENGINE LIGHT CAME ON ENGINE RAN ROUGH NEXT THE TRACTION CONTROL CAME ON, WILL NOT TURN OFF. NOW AFTER CHECKING THE OIL ADDED LESS THAN A QAURT,STILL ROUGH MISFIRES.

NHTSA ID
11040477
Incident
Oct 26, 2017
Mileage
109,000 mi
Airbags
Filed Sep 22, 2017
Crash reported1 injury reported

GLASS CAME OUT OF THE PASSENGER DOOR AIRBAG, BUT NO GLASS WAS BROKEN AND MY WINDOWS ARE ALL TINTED AND THIS WAS CLEAR GLASS IT WAS ALL OVER ME, IN MY EAR, SCALP ARMS AND WRISTS. I WAS HIT BY AN 18 WHEELER

NHTSA ID
11025019
Incident
Sep 11, 2017
Mileage
150,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

A21120A

ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

Service News - The navigation clock and date are incorrect. This is due to a limited GPS receiver Capacity resulting in rollover of the internal chip memory; the rollover occurred on January 1, 2022, at 12:00AM local time.

A21120A

ELECTRICAL SYSTEM; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

ServiceNews Article - The clock shows the incorrect time. This issue is due to a limited GPS receiver capacity resulting in "rollover" of the internal chip memory; the "rollover" will occur on January 1, 2022, at 12:00AM local time. As a result, once specific triggers are met, the navigation date and time will be incorrect.

A13-079

ENGINE; EQUIPMENT

"Service bulletin - American Honda is announcing a powertrain warranty extension as a result of a settlement of a class action captioned, Soto et al.v. American Honda Motor Co., Inc., Case No. 3:12-cv-1377-SI (N.D. Cal.). The piston rings on certain cylinders may rotate and align, which can lead to spark plug fouling. This can set DTCs P0301 No. 1 cylinder misfire detected, P0302 No. 2 cylinder misfire detected, P0303 No. 3 cylinder misfire detected, P0304 No. 4 cylinder misfire detected, and cause the MIL to come on. American Honda is extending the powertrain warranty to cover repairs related to engine misfire (that triggers DTCs P0301 through P0304) to 8 years with unlimited mileage from the original date of purchase and has settled a class action based on this remedial measure."

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Honda Accord Crosstour by model year
YearComplaintsRecallsInvestigationsIssue Index
2013111136.6
2012Viewing830—
2011156041.7
2010608053.5

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.