2012 Ford E-250

The contact owns a 2012 Ford E-250. The contact stated that the front passenger’s seat belt was locked as the seat belt was unable to be removed from the buckle. The vehicle was not taken to a dealer or independent mechanic for diagnostic test or repair. The contact stated that he called a dealer however, the vehicle was not taken to the dealer. The contact stated the manufacturer was not made aware of the failure. The approximate failure mileage was 80,000.

NHTSA ID

11465755

Incident

Jul 13, 2016

Mileage

80,000 mi

POSSIBLE PASSENGER SEAT BELT FIRE IN UNOCCUPIED PARKED VEHICLE. THIS VAN WAS IN BUSINESS PARKING LOT UNOCCUPIED WHEN A VEHICLE FIRE OCCURRED THAT APPEARS TO ORIGINATE FROM THE PASSENGER SIDE SEAT BELT LOCK (PICTURED ATTACHED). THE HOST COMPANY ALSO HAS VIDEO FOOTAGE SHOWING THE VEHICLE ON CAMERA WHERE YOU CAN SEE THE WINDOWS TURN FROM CLEAR TO BLACK.

NHTSA ID

11128517

Incident

Sep 6, 2018

Mileage

200,000 mi

TL* THE CONTACT OWNS A 2012 FORD E-250. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE INDEPENDENTLY DOWNSHIFTED INTO FIRST GEAR AND THE WHEELS SEIZED. WHEN THE CONTACT SLOWED DOWN THE VEHICLE, THE FAILURE SUBSIDED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 16V248000 (POWER TRAIN), BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.

NHTSA ID

10875395

Incident

Mar 4, 2016

Mileage

125,000 mi

VEHICLE WARNING SYSTEM INDICATED TO SAFELY STOP TRUCK IMMEDIATELY. TRUCK WOULD NOT RESTART. TRUCK WAS TOWED TO DEALERSHIP (~60 MILES). FORD REPLACED ONE OF THE EXHAUST GAS SENSORS UNDER WARRANTY. DEALERSHIP PERSONNEL INDICATED THAT THIS WAS A RECURRING PROBLEM AND IT WOULD PROBABLY HAPPEN AGAIN. MARCH OF 2015 SIMILAR CIRCUMSTANCES, VEHICLE WARNING SYSTEMS INDICATED TO SAFELY STOP TRUCK IMMEDIATELY. TRUCK CONTINUED RUNNING AND DROVE THE 80 MILES BACK TO DEALERSHIP. MILEAGE AT THE DATE OF THE SECOND OCCURRENCE WAS ~54,500. A DIFFERENT EXHAUST GAS SENSOR WAS REPLACE, NO WARRANTY COVERAGE. DEALERSHIP PERSONNEL CONTINUE TO INDICATE RECURRING PROBLEM AND IT WOULD PROBABLY HAPPEN AGAIN. CONTACTED FORD, NO RESOLUTION ON COST INCURRED OR IF THERE IS A RE-DESIGN AND REPLACEMENT OF SENSOR (S). *TR

NHTSA ID

10693668

Incident

Aug 1, 2014

Mileage

49,000 mi

AS I WAS DRIVING MY 2012 FORD F250 DIESEL A LIGHT CAME ON INDICATING A PROBLEM WITH THE ELECTRONIC LOCKING REAR DIFFERENTIAL. SECONDS LATER THE COMPUTER SCREEN STATED FLASHING DIFFERENT WARNINGS- THE COMPUTER CHIMED NON-STOP WITH THE ALARMS UNTIL, WITHIN 10 SECONDS FROM THIS STARTING, THE ENGINE WAS SHUT DOWN BY THE COMPUTER AND I WAS LEFT TO COAST TO A STOP. IT WAS NOT AN EASY STOP- THIS TRUCK WEIGHS 8,500 POUNDS AND WITH NO POWER IT IS EXTREMELY DIFFICULT TO NAVIGATE OVER TO THE SIDE OF THE ROAD. TWO CARS APPEARED TO COLLIDED WHEN THE ENGINE CUT OUT AND I COULD NOT KEEP IN THE LANE ON THE CURVE. I WOULD SURELY BE SERIOUSLY INJURED OR DEAD OR INJURED/KILLED OTHERS IF I WAS TOWING A LOAD ON ONE OF THE MOUNTAIN PASSES WHEN THIS SHUT DOWN OCCURED- THIS TRUCK HAS A DIESEL AND PURPOSELY DESIGNED FOR HEAVY TOWING- 16,000 MILES ON IT AND FORD'S NEW DIESEL IS A POTENTIAL KILLER. *TR

NHTSA ID

10660701

Incident

Nov 16, 2014

Mileage

16,000 mi

TL* THE CONTACT OWNS A 2012 FORD E-250. THE CONTACT STATED THAT THE RADIATOR WAS LEAKING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000. THE VIN WAS NOT AVAILABLE.

NHTSA ID

10660112

Incident

Nov 21, 2014

Mileage

57,000 mi

HAD 1ST EXHAUST HEAT SENSOR GO OUT LAST YEAR APPROX. 50,000 MILES. SECOND ONE ON 8/15/14 APPROX. 110,000 MILES THIRD ONE ON 9/1/14 APPROX. 113,000 MILES ALL THREE TIMES LEFT ME STRANDED ON BUSY INTERSTATE HI-WAY. HAVE EXTENDED WARRANTY SO COVERED FOR PARTS AND LABOR LESS THE 100.00 DEDUCTIBLE. BUT WITH OUT MY TRUCK FOR 2 TO 3 DAYS EACH TIME OVER A 40.00 PART. *TR

NHTSA ID

10630825

Incident

Jul 10, 2013

Mileage

50,000 mi

VEHICLE HAD FOUR NEW TIRES ALL OF SAME BRAND AND SIZE ONE OF THE TIRES HAD A BLOW OUT, REPLACED THE TIRE WITH NEW TIRE OF SAME BRAND AND SIZE. ONE WEEK LATER ANOTHER TIRE STARTED VIBRATING SO WE TOOK IT IN AND THEY CHECKED IT AND FOUND THE TREAD IS SEPARATING FROM THE CARCASS. I HAD THEM PULL ALL FOUR TIRES AND REPLACE WITH NEW TIRES OF DIFFERENT BRAND. I KEPT THE FOUR TIRES AND CHECKED FOR ANY RECALLS. THIS PARTICULAR TIRE DOES NOT HAVE A RECALL YET BUT ANOTHER SIMILAR DOES. THE TIRES WE HAVE ARE THE HANKOOK DYNAPRO AS LT245/75R16 THE TIRE THEY HAVE RECALLED IS HANKOOK DYNAPRO MT LT325/60R18. HANKOOK SAYS THEY WILL ONLY WARRANT THE ONE TIRE SHOWING SEPARATION BUT WILL NOT DO ANYTHING ABOUT THE FIRST ONE BECAUSE WE DON'T HAVE IN OUR POSSESSION OR THE OTHER THREE BECAUSE THEY HAVE NOT FAILED YET. *TR

NHTSA ID

10617968

Incident

Jun 12, 2014

Mileage

38,000 mi

Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k

While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.

All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.

Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.

For Ford and Lincoln vehicles that require positive or negative battery terminal replacement, it is not necessary to replace the complete battery cable harness (14300 and 14301) for this concern. Positive battery cable clamp BT4Z-14450-AA and negative battery cable clamp BT4Z-14450-BA are available for this type of repair. Do not cut or shorten the battery cable, instead carefully remove the affected battery cable clamp and clean the cable end as necessary to preserve wire length. Some rework may be necessary for some vehicle environments. Bend the new positive battery cable clamp as needed and crimp it to the existing battery cable. Make sure to use heat shrink tubing over the battery cable to battery cable clamp connection. Obtain the heat shrink tube locally.

On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/transmission alignment dowel pins are present as well as the engine crankshaft dowel pin, if equipped, when installing the transmission. Failure to adequately lubricate the converter hub greatly increases the likelihood of the flexplate cracking in the future. Missing dowels may cause a misalignment issue also resulting in a premature failure. Refer to Workshop Manual (WSM), Section 307-01.