RoadVitals

2013 Ford E-250

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
11
Latest Feb 9, 2024
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
11
Latest Feb 26, 2019
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1

Overview

Our database contains 11 NHTSA owner-reported complaints for the 2013 Ford E-250, most frequently naming the tires & wheels, fuel system and brakes categories. 11 safety recalls have been issued covering this model year; and 29 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Tires & wheels325.0%
  • Fuel system216.7%
  • Brakes18.3%
  • Driver assistance18.3%
  • Airbags18.3%
  • Exterior lighting18.3%
  • Other / unspecified18.3%
  • Engine18.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

11 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov

EQUIPMENT ADAPTIVE/MOBILITY

Feb 26, 2019
3 units potentially affected
The defect: New England Wheels (New England) is recalling certain 2008, 2013 and 2014 Ford E-250 vehicles modified to be equipped with Ricon Wheelchair lifts. The wheelchair lift positioning input cam may fail while the lift is in use, allowing the platform to travel higher than the vehicle's floor height. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 403, "Platform Lift Systems."
The risk: If the wheelchair lift platform stops above the vehicle floor, the wheelchair user can tip inwards towards the vehicle when exiting the lift, increasing their risk of injury.
The remedy: New England has notified owners, and Ricon dealers will replace the lift positioning input cam, free of charge. The recall began on March 18, 2019. Owners may contact Ricon customer service at 1-800-322-2884 or New England customer service at 1-978-663-9724.
New England WheelsManufacturer number 18E-044View on NHTSA.gov

EQUIPMENT ADAPTIVE/MOBILITY

May 24, 2016
2 units potentially affected
The defect: New England Wheels (New England) is recalling certain model year 2006-2014 Ford E-250, E-350, and 2015 Ford Transit vans equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts by Ricon. The platform side plate of the affected wheelchair lifts may crack. Additionally, the lifts are equipped with folding link arms that may have pivot holes that are too big, allowing the bearings to move out of position.
The risk: If the platform side plates crack or the platform mounting fails from out-of-position bearings, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the vehicle's doors are opened, the platform may fall onto the lift operator, increasing their risk of injury.
The remedy: New England will notify owners, and Ricon dealers will inspect the link arms for damage or for displaced bearings. The platform will be inspected for cracks. Any damaged parts will be replaced, free of charge. The recall began on June 29, 2016. Owners may contact New England customer service at 1-800-886-9247. New England's number for this recall is 16E-020.
New England WheelsManufacturer number 16E-020View on NHTSA.gov

EQUIPMENT ADAPTIVE/MOBILITY

Nov 20, 2015
278 units potentially affected
The defect: New England Wheels is recalling certain model year 2006-2014 Ford E-250, and E-350 cargo vans modified to be equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts built by the Ricon Corporation. The affected lifts are equipped with folding link arms that may have pivot holes that are too big, allowing the bearings to move out of position.
The risk: If the bearings move out of position, the stowed platform may have excessive movement resulting in failure of the platform mounting. This failure could cause the wheel chair lift platform to fall out of the vehicle when the doors are opened, increasing the risk of injury for the lift operator.
The remedy: New England Wheels will notify owners, and Ricon dealers will inspect the link arms for damage or for displaced bearings. The platform will be inspected for cracks. Any damaged parts will be replaced, free of charge. The recall began on January 5, 2016. Owners may contact New England Wheels customer service at 1-800-866-9247, or Ricon Customer Service at 1-800-322-2884. New England Wheels' number for this recall is 15E-068. Note: These vans and wheelchair lifts were subject to a similar recall in 2014. All vehicles that received that recall remedy are still affected by this recall as well.
New England WheelsManufacturer number 15E-068View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Filed Feb 9, 2024

HELLO I HAVE THIS 2013 FORD E250 VAN AND ITS STOP DRIVING AND TRANSMISSION STOP WORKING IN THE MIDDLE OF THE ROAD AND THERE IS A LINK SAY ITS HAS RECALL ON SAME PROBLEM LISTED ON RECALL BUT TODAY I WENT TO FORD DEALER AND THEY LOOK AND SAY THERE IS NO RECALL ON TRANSMISSION ISSUE PLEASE READ THIS LISTED ABOUT TRANSMISSION PLEASE HELP : 2009-2016 Ford Econoline Recalled For Loss Of Motive Power Issue Ford has issued a recall for 2009-2016 Ford Econoline / E-Series models over a transmission component that could result in a motive power loss issue. The defect: affected vehicles contain a capacitive discharge weld within a coast clutch component in the transmission. A substandard weld may fatigue and fail, causing the loss of the ability to move the vehicle. All normal engine, braking, and steering functionality is unaffected. Reports indicate that the majority of weld failures occur when torque is highest, which is when the driver attempts to accelerate from a stop. The hazards: an elevated rate of loss of mobility in school bus and ambulance vehicle applications could present a unique risk to passengers or occupants including a loss of mobility in school bus applications may result in the transfer of unchaperoned children when the vehicle is immobilized in a roadway. Loss of vehicle mobility in ambulance applications may result in delay of patient treatment. Ford is unaware of any accidents resulting from this condition. Components: coast clutch capacitive discharge weld (inside transmission).

NHTSA ID
11571064
Incident
Feb 3, 2024
EngineFuel system
Filed Feb 14, 2023

The vehicle Blew a spark plug while driving. It took place right as I attempted to accelerate up to highway speed of 50 MPH. When I had it checked the mechanic said the number 3 plug was blown out and I had a busted injector. Vehicle mileage is 164k. The repair was over $1100.00 with none being covered under my full coverage insurance policy. I need to let others know what to expect from their Ford vehicle... Found out that this is a frequent problem with Ford Engines 5.4 Liter V-8..

NHTSA ID
11507184
Incident
Feb 5, 2023
Driver assistance
Filed Feb 16, 2022
Crash reported

The contact owns a 2013 Ford E-250. The contact stated that while driving at a very low rate of speed while approaching a stoplight the driver depressed the brake pedal to stop and the vehicle erroneously accelerated forward and crashed into the rear of a second vehicle. During the incident, no injuries were reported and no police report was taken. The vehicle was examined by an independent mechanic but the cause of the failure was not determined. The manufacturer and local dealer were not notified. The failure mileage was 53,200.

NHTSA ID
11452199
Incident
Feb 8, 2022
Mileage
53,200 mi
Tires & wheels
Filed Nov 17, 2021

The contact owns a 2013 Ford E-250 equipped with Cooper Tires, Tire Line: Discoverer A/T, Tire Size: 245/75/16, DOT Number: (N/A). The contact stated that while he was inspecting the rear tires, he noticed that the tires were cracked with tread separation. The contact called a tire shop and the tires were replaced with another brand of tires. The manufacturer was not notified of the failure. The approximate tire failure mileage was 10,000. The vehicle failure mileage was not provided.

NHTSA ID
11440788
Incident
Nov 17, 2021
Fuel system
Filed Sep 29, 2020

TL* THE CONTACT OWNS 2013 FORD E-250. THE CONTACT STATED THAT THERE WAS AN ABNORMAL ODOR INSIDE THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND DETERMINED THAT THERE WAS A LEAK AT THE FUEL RELAY PRESENT AFTER AT START-UP. THE CONTACT WAS INFORMED THAT THE FUEL RELAY NEEDED TO BE REPLACED. GERMAIN FORD OF BEAVERCREEK (2356 HELLER DR, BEAVERCREEK, OH 45434) WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT DID NOT FEEL SAFE DRIVING THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 117,000.

NHTSA ID
11361882
Incident
Jan 2, 2020
Mileage
117,000 mi
Exterior lighting
Filed Sep 1, 2020

MY HEADLIGHTS AND TAIL LIGHTS JUST COME ON ALL BY THEMSELVES, OR IF YOU OPEN OR CLOSE THE DOORS---THEY COME ON OR GO OFF. REALLY SCARY STUFF.I TOOK THE COVER OFF, AND THERE IS WATER INSIDE THE REAR LIGHTS. I HAD THIS SAME PROBLEM ON MY F-150 TRUCK IN 1998. WHY HASNT FORD FIXED THIS PROBLEM BY NOW???

NHTSA ID
11352441
Incident
Sep 1, 2020
Mileage
103,000 mi
Other / unspecifiedTires & wheels
Filed Aug 11, 2020

ON 3/17/2014 WE HAD 4 2-LT225/75R16E HT 701 115S BW SENTINEL INSTALLED ON OUR VAN BY BIG BRAND TIRE & SERVICE IN LOMPOC CA. THESE TIRES ARE RATED FOR 50,000 MILES. WE HAVE DRIVEN ABOUT 13,000 MILES. ON 8/6/2020 WE WERE DRIVING FROM WA TO SOUTHERN CA. THE RIGHT REAR TIRE STARTED GOING FLAT WHILE DRIVING. WE HAD AAA INSTALL THE SPARE AND WE CONTINUED ON OUR TRIP. ABOUT 200 MILES LATER THE VAN STARTED SHAKING VERY BADLY. WE WERE ON I5 IN THE MIDDLE OF THE CA DESERT. USING OUR PHONE WE FOUND A TIRE SHOP ABOUT 50 MILES AWAY. WE MANAGE TO LIMP OUR WAY TO THE TIRE SHOP. THEY SAID THE THE TREAD WAS SEPARATING. WE HAD ALL FOUR BRAN NEW TIRES INSTALLED. I HAVE BEEN UNABLE TO FIND ANY CONTACT INFORMATION FOR THE SENTINEL TIRE MANUFACTURER. THESE TIRES ARE DANGEROUS AND SHOULD BE RECALLED. WE ARE VERY LUCKY, THIS COULD HAVE ENDED IN A CATASTROPHE. WE WOULD LIKE TO FIND CONTACT INFO FOR THE MANUFACTURER TO TRY AND GET SOME COMPENSATION.

NHTSA ID
11348719
Incident
Aug 6, 2020
Mileage
40,000 mi
Body & structure
Filed Jul 21, 2017

DRIVER'S SIDE DOOR LATCH IS BROKEN. DOOR WILL NOT REMAIN CLOSED WHICH IS A SAFETY ISSUE. THE PROBLEM STARTED ABOUT A WEEK AGO, WHILE THE VEHICLE WAS STATIONARY AND HAS GOTTEN PROGRESSIVELY WORSE. NOW THE LATCH DOES NOT ENGAGE AT ALL SO THE VEHICLE CAN NOT BE USED. IT IS A COMPANY MAIL VAN AND IS IN THE PROCESS OF BEING REPAIRED.

NHTSA ID
11006727
Incident
Jul 11, 2017
Mileage
27,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SSM 54601

ELECTRICAL SYSTEM; STRUCTURE:BODY

Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k

SSM 53040

While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.

SSM 52476

EQUIPMENT

All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.

SSM 51854

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); POWER TRAIN:MANUAL TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

Various 2013-2019 vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P264F after powertrain control module (PCM) replacement. This DTC indicates that the engine serial number (ESN) must be programmed into the PCM. The ESN is located on PTS > Diagnostics tab > HVBoM > Features > Engine Serial Number. Once the ESN is obtained from the historical vehicle bill of materials (HvBOM), it can be programmed into the PCM using the appropriate Ford diagnostic scan tool. Navigate to the toolbox tab> powertrain menu> Service Functions> ESN.

SSM 51849

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

Various 2013-2019 vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P264F after powertrain control module (PCM) replacement. This DTC indicates that the engine serial number (ESN) must be programmed into the PCM. The ESN is located on PTS> OASIS> Features> Engine Serial Number. Once the ESN is obtained from the historical vehicle bill of materials (HvBOM), it can be programmed into the PCM using the appropriate Ford diagnostic scan tool. Navigate to the toolbox tab> powertrain menu> Service Functions> ESN.

SSM 48130

VISIBILITY; VISIBILITY:GLASS, SIDE/REAR

Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Ford E-250 by model year
YearComplaintsRecallsInvestigationsIssue Index
2023010
2022100
2021000
2020000
2019000
2018000
2017200
2016100
20147110
2013Viewing1111049.1
20128120
20116180
20109130
20092190
20086221
20076271
20061231160.4
20051111161.1
20048182
2003178265.8
2002175261.4
2001183262.3
2000185263.2
1999316258.8
1998165253.0
1997244362.4
1996203048.6
1995153055.1
1994113151.4
1993731
1992143361.2
1991815
1990426
1989725
1988204
1987023
1986034
1985254
1984263
1983061
1982031
1981011
1980121
1979141
1978161
1977020
1976020
1975050

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.