2011 Ford E-250

THE PCM AT 34,000 MILES CAUSED TWO FUEL PUMPS TO BURN OUT IN 4 DAYS. A "WRENCH" WARNING SYMBOL APPEARED ON THE DASH AND THE VANS ENGINE DIES WHILE GOING AT HIGH SPEED (WE PULL A PRESSURE WASHING TRAILER HOLDING WITH HAZARDOUS CHEMICALS & WATER). IF IT WAS RAINING OR EVEN HEAVY TRAFFIC THIS COULD CAUSE A DANGEROUS LIFE THREATENING CRASH. ON WET ROADS THESE HEAVY COMMERCIAL VEHICLES CAN EASILY HYDRO-PLAIN WHEN THIS OCCURS PUTTING THE DRIVER & OTHERS IN DANGER WHO MAY BE IN THE PATH. WE ARE NOW WITHOUT OUR SERVICE VAN FOR 2 WEEKS & FORD ESTIMATED IN THE EXCESS OF $2600 IN REPAIRS ON A VEHICLE WITH JUST 34,000 MILES ON THE VAN.WE JUST REPLACED THE TRANSMISSION 3 MONTHS AGO. MY STEP FATHER IS 84 YEARS OLD WHO OWNS THIS VEHICLE AND HE IS A RETIRED NAVY CAPTAIN OF OVER 25 YEARS. HE AND I ARE BOTH CONCERNED THAT THIS VEHICLE IS TOO DANGEROUS TO DRIVE AT HIGH SPEEDS (60-70MPH) WITH THE LOADS WE CARRY IN OUR EVERY DAY SERVICE SCHEDULE. FORD SEEMS TO OFFER NO ASSISTANCE FINANCIALLY AND NO COMFORT IN RESOLVING THE SAFETY ISSUES RESULTING IN THE FAILURE OF THE PCM (POWER TRAIN CONTROL MODULE) WHICH IS OBVIOUSLY VERY DANGEROUS WHEN LARGE COMMERCIAL VEHICLES HAVE THE ENGINE FAILING OR DYING AT HIGH SPEEDS. AFTER READING ABOUT THE THROTTLE BODY PROBLEMS THAT FORD EXPERIENCING WITH OVER 1,600,000 VEHICLES BEING RECALLED, IT SEEMS THAT THE SAME WARNING SYMBOL OF THE TWO SIDED WRENCH APPEARS ON THE DASH AND THE SAME ENGINE FAILING OCCURS AT HIGH SPEEDS. THE SERVICE MECHANIC AT BIG STAR FORD IN MANVEL TX. TOLD ME HE REPLACED THE FIRST FUEL PUMP, DROVE IT ON THE HWY AND HAD TO TOW IT BACK TO THE DEALER BECAUSE IT DIED WHILE TEST DRIVING THE VAN AND BURNED OUT THE NEW FUEL PUMP HE JUST INSTALLED, THEN HE SAID HE PUT A NEW FUEL PUMP IN AGAIN AND USED THAT TO DIAGNOSE THAT THE PCM WAS THE PROBLEM WHILE RUNNING IT ON IDLE FOR AN HOUR. WE ARE NOW CONCERNED THIS NEW PUMP IS DAMAGED.

NHTSA ID

10911231

Incident

Sep 19, 2016

Mileage

34,000 mi

LAST WEEK I RECEIVED NOTICE FROM MICHELIN NORTH AMERICA THAT MY CLAIM I PRESENTED IN WRITING ON MAY 18 HAD BEEN DENIED. I FILED THE CLAIM BECAUSE I HAD MY WARRANTY TIRE EXPLODED ON MY CARGO VAN RESULTING IN ABOUT $5000. IN DAMAGES. MICHELIN REPRESENTATIVE RITCH TOWNSEND SAYS THAT I AT SOME POINT I HIT SOMETHING SPLITTING THE INNER LINER THAT OVER TIME CAUSED THE TREAD DETACHMENT. THIS DID NOT HAPPEN! I AM THE ONLY PERSON THAT HAS DROVE THIS VAN WITH JUST 33,000. MILES. AREA ATTORNEY'S WITH DEFECTIVE TIRE LITIGATION EXPERIENCE ARE PERSONAL "INJURY ATTORNEY'S". NO INJURY; NO INTEREST! THIS LARGE TIRE MANUFACTURER WILL NOT TAKE RESPONSIBILITY FOR THEIR DEFECTIVE TIRE UNTIL THEY ARE FORCED UNDER JUDGEMENT AND THEN LIKELY ONLY AFTER PEOPLE HAVE LOST THEIR LIVES! ON 05/10/16 I WAS SOUTHBOUND IN CLEARWATER FL ON HWY 19 WHEN I HEARD A SUDDEN EXPLOSION. BEING IN THE FURTHERMOST RIGHT DRIVING LANE I PULLED OFF ONTO THE EMERGENCY LANE AT 12600 HWY 19. I FOUND THAT THE RIGHT REAR TIRE HAD COMPLETELY COME APART AND HAD BADLY BEATEN THE REAR PANEL OF MY VAN. AFTER PUTTING THE SPARE TIRE ON AND GETTING BACK HOME I CONTACTED MICHELIN CONSUMER CARE AND WAS TOLD TO TAKE THE TIRE TO TIRE KINGDOM IN DUNEDIN FOR EVALUATION. THE MANAGER AT THIS STORE IN TURN ALSO TALKED TO THE MICHELIN REPRESENTATIVE EXPLAINING THE TIRE WAS UNDER WARRANTY AND THE TREAD HAS DETACHED. AN OFFER WAS MADE AT THAT TIME TO REPLACE THE TIRE BUT I WOULD HAVE TO LEAVE THE TIRE; MY EVIDENCE OF THE CAUSE OF THE VEHICLE DAMAGE. I DECLINED THE OFFER ELECTING FOR THE MICHELIN CLAIMS PROCESS. AS REQUESTED I SENT THE DEFECTIVE TIRE TO MICHELIN FOR A NON-DESTRUCTIVE TEST OF THE TIRE AND REQUESTED THAT THE TIRE BE RETURNED TO ME AFTER INSPECTION AND I HAVE SINCE RECEIVED THE TIRE BACK IN DUNEDIN. I AM CONVINCED THIS TIRE TELLS A TALE THAT WILL GO UNNOTICED BECAUSE NOBODY LOST THEIR LIFE YET.

NHTSA ID

10874751

Incident

May 10, 2016

Mileage

33,492 mi

TL* THE CONTACT OWNS A 2011 FORD E-250. THE CONTACT STATED THAT THE ENGINE WARNING INDICATOR WAS CONSTANTLY ILLUMINATED. THE DEALER STATED THAT THE UREA PUMP WAS CONTAMINATED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 36,606. JCC

NHTSA ID

10621472

Incident

Aug 4, 2014

Mileage

36,606 mi

A SHORT WHILE AFTER OWNING THE VEHICLE, THE BRAKE LIGHT BULBS BURNT OUT. I'VE HAD TO REPLACE ALL THE BRAKE LIGHT BULBS APPROXIMATELY EVERY 3 MONTHS OR SO. AFTER A FEW BULB REPLACEMENTS I NOTICED THE SOCKETS THAT HOLD THE BULB STARTING TO LOOK BURNT. NOW ALL THE SOCKETS IN THE REAR OF THE VEHICLE ARE TO THE POINT WHERE THEY ARE COMPLETELY "FRIED" AND MELTED NEEDING REPLACED. *TR

NHTSA ID

10594474

Incident

Jun 1, 2011

Mileage

10,000 mi

THE INTERIOR GRAB HANDLE IS USED TO CLIMB INTO THE TRUCK. DUE TO A WEAK DESIGN THE HANDLE BREAKS CAUSING THE POTENTIAL FOR A PERSON TO FALL BACKWARDS AND SERIOUSLY INJURING THEMSELVES. *TR

NHTSA ID

10588703

Incident

May 24, 2012

Mileage

22,000 mi

TL* THE CONTACT OWNS A 2011 FORD E-250. THE CONTACT WAS DRIVING 72 MPH WHEN THE CONTACT EXPERIENCED A STEERING FAILURE IN WHICH THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES WHERE THE DEALER ADVISED THAT THE FAILURE WAS A RESULT OF THE BALL JOINT NOT BEING PROPERLY BROKEN IN DURING USE. THE DEALER OFFERED NUMEROUS REMEDIES BUT NONE RESOLVED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 347 AND THE CURRENT MILEAGE WAS 2,800. UPDATED 09/15/11 *BF UPDATED 12/19/11

NHTSA ID

10415377

Incident

Jun 11, 2011

Mileage

347 mi

Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k

All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.

Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.

On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/transmission alignment dowel pins are present as well as the engine crankshaft dowel pin, if equipped, when installing the transmission. Failure to adequately lubricate the converter hub greatly increases the likelihood of the flexplate cracking in the future. Missing dowels may cause a misalignment issue also resulting in a premature failure. Refer to Workshop Manual (WSM), Section 307-01.

This SKU is a front upper ball joint. The Customer communication requested return of unsold inventory to inspect for ball studs with excessive rotational friction in the ball joint assembly. Excessive friction in the ball joint assembly may cause a perceptible increase in steering effort.

Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: Monroney Label (Window Sticker), Professional Technician Society (PTS) OASIS tab  select SYNC or HVBOM. For Genuine Ford accessories use: PTS Workshop Tab  select Dealer Installed Accessory or Accessory Installation.