Owner-reported complaints naming the brake system, filed with NHTSA
Data refreshed
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake. Every record below is an owner-reported complaint about the 2003 Hyundai Santa Fe submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 43 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 43, in the owner's own words
The contact owns a 2003 Hyundai Santa Fe. The contact stated while driving 30 MPH, the ABS system activated, and there was an abnormal shuddering in the brake pedal. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the ABS needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
BREAKS LOCK UP WHILE DRIVING BAD SMELL CAR WONT MOVE
I WAS IN A MINOR ACCIDENT WHEN THE BRAKING SYSTEM FAILED ON MY 2003 HYUNDAI SANTA FE. I COULD NOT STOP THE SUV AND RAN INTO A GUARDRAIL . I COULD HAVE BEEN HURT OR KILLED BECAUSE OF THIS. OTHERS COULD HAVE BEEN HURT OR KILLED. THE DEALERSHIP IN BEAVER FALLS, PA HAS DONE NOTHING FOR THE PROBLEM AND I HAVE BROUGHT IT IN AND THEY SAID THAT MY MODEL IS NOT AFFECTED WHICH I FIND THAT VERY HARD TO BELIEVE. I AM SELLING THE CAR BUT I ALSO WANT TO LET SOMEONE KNOW THAT I AM TAKING IT TO THE DEALER IN THE MORNING TO GET THE COIL RECALLS DONE. IF THE DEALER DECIDES NOT TO DO THAT EITHER AND WITH THE AIR BAG PROBLEM SOMEONE IS GOING TO GET HURT OR MAYBE KILLED DRIVING THIS CAR AND I JUST WANT TO DO MY PART AND I DO NOT WANT A LAW SUIT ON MY SHOULDERS. I WILL GIVE THEM ONE MORE CHANCE TO DO THE RIGHT THING. I HAVE NOT DROVE THE CAR SINCE I HAD THE ACCIDENT AND WANT TO SELL IT AND TO DO SO I AM HAVING IT INSPECTED TOO. ALL THE WORK SHOULD HAVE BEEN UNDER WARRANTY AT THE TIME I HAD THE ACCIDENT ! I GUESS IT MUST BE TO EXPENSIVE TO FIX AND A LIFE DOES NOT MATTER ANYMORE TO ANYONE IN THIS SICK WORLD.
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
THE BRAKES DO NOT BRAKE PROPERLY AND THE STOPPING DISTANCE IS EXTENDED BEFORE COMING TO A COMPLETE STOP WHEN CAR IS DRIVEN IN EARLY MORNING.
TL* THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. WHILE DRIVING AT VARIOUS SPEEDS, A LOUD ABNORMAL NOISE EMITTED FROM ALL OF THE TIRES AND THE BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE SLIDERS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
THE BRAKES FAILED AS I WAS BACKING OUT OF MY DRIVEWAY. THIS VEHICLE WAS PURCHASED AND USED BY MY SON IN THE METRO NEW YORK - NEW JERSEY AREA. IT IS INVOLVED IN THE HYUNDAI RECALL CAMPAIGN #124 BECAUSE OF A CONCERN WITH CORROSION SINCE IT WAS OPERATED IN 'THE SALT BELT' FOR MANY YEARS. (I OBTAINED THE VEHICLE FROM HIM AND IT HAS BEEN IN FLORIDA FOR THE PAST FEW YEARS.) I BELIEVE THAT THE SAME CORROSION FROM ROAD SALT ATTACKED THE BRAKE LINES ON THE VEHICLE AND CAUSED THIS FAILURE. THIS COULD HAVE RESULTED IN SERIOUS INJURY OR DEATH HAD I BEEN ON THE HIGHWAY. THE AAA AUTOMOBILE CLUB DRIVER WHO PICKED UP THE VEHICLE FOR TRANSPORT TO MY SERVICE STATION NOTED THAT HE HAS REPEATEDLY SEEN THIS PROBLEM WITH THE SANTE FE MODEL. I BELIEVE THIS IS AN ISSUE THAT NHTSA SHOULD INVESTIGATE SO THAT OTHERS IN THE CLASS CAN BE SPARED INJURY OR DEATH. ASIDE FROM THE INCONVENIENCE AND LOSS OF THE VEHICLE'S USE, I HAD A DIRECT EXPENSE OF $455.59 TO MAKE THE REPAIR. *TR
2003 HYUNDAI SANTE FE GLS - DROVE THROUGH A 2 INCH DEEP PUDDLE. LOST POWER STEERING, BATTERY LIGHT AND BRAKE LIGHT FLASHED THEN A RUBBER BURNING SMELL STARTED. DROVE THE CAR FOR TWO ADDITIONAL DAYS AFTER THE REPAIR SHOP COULDN'T FIND ANYTHING. THEN DRIVING HOME FROM WORK, AIRBAG LIGHT TURNED ON, BRAKE LIGHT TURNED ON BATTERY LIGHT TURNED ON, ALL ANALOG INSTRUMENTS FAILED, TACH FAILED, BRAKING BECAME INCONSISTENT AND ENGINE STARTED MISSING. I DROVE DIRECTLY TO REPAIR SHOP, AS I MADE MY FINAL TURN INTO THE REPAIR SHOP THE POWER STEERING FAILED THEN THE CAR SHUTOFF. EARLY REPORT FROM MECHANIC IS A FAILED ALTERNATOR - MY THIRD ONE IN THE LAST YEAR. I THINK I HAVE A LARGER ELECTRICAL PROBLEM WITH THE CAR, FANS FLUCTUATE IN SPEED FOR THE PAST COUPLE OF YEARS AND EVERY TIME IT RAINS I GET FLASHING BRAKE AND BATTERY LIGHTS. LOSING THE POWER STEERING TWICE IN THREE DAYS IS A LITTLE UNSETTLING... *TR ## VIN FAILED ##
AT SLOW SPEEDS, WHILE LIGHTLY APPLYING BRAKES, ABS CAUSES CHATTER AND EXTENDS STOPPING DISTANCE. *TR
I HAD NEW BRAKE PADS AND ROTORS PUT ON MY CAR LAST YEAR 2012 BECAUSE THE BRAKE SHOE FELL OFF ON THE DRIVERS SIDE. I BEGAN TO HAVE A SCRAPPING NOISE IN MARCH 2013 AND THEN ON APPROXIMATELY MARCH 22, 2013 WHEN I WAS RETURNING FROM THE DOCTOR'S OFFICE MY CAR SEIZED WHEN I WAS AT A STOP. IT WOULD NOT MOVE FORWARD AND I COULD NOT TURN. TWO GUYS CAME TO ASSIST ME TO PUSH ME TO THE SIDE OF THE ROAD AND THE CAR WOULD NOT BUDGE. I HAD MY CAR TOWED TO GOODYEAR IN SCHENECTADY. I NEEDED TO REPLACE MY BRAKE PADS, ROTORS, AND PISTONS. THE REPAIR COST $476.00. THE CAR IS NOW MAKING A SCRAPPING NOISE AGAIN. I HAVE READ MULTIPLE COMPLAINTS REGARDING THE BRAKES FOR THIS CAR AND I BELIEVE THAT HYUNDAI OR THE STATE AUTHORITY SHOULD MAKE A RECALL FOR THE BRAKES, AND ASSOCIATED PARTS. I WOULD LIKE TO BE REFUNDED THE REPAIR COSTS FOR LAST YEAR AND THIS YEAR. *TR
TL* THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE BRAKE LIGHT WOULD FLUCTUATE ON AND OFF. THE BRAKE LIGHT WOULD ONLY REMAIN ERRONEOUSLY ILLUMINATED UNTIL THE CONTACT ADDED MORE BRAKE FLUID TO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER ADVISED THE CONTACT THAT THE ABS CONTROL UNIT MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 04V131000(SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE ), BUT THE CONTACT STATED THAT THE REMEDY FOR THE RECALL DID NOT REPAIR THE FAILURE. THE FAILURE MILEAGE WAS 91,000 AND THE CURRENT MILEAGE WAS 92,000.
PURCHASED AS A USED VEHICLE WITH 30,000 MI. IN 2008 FROM A DEALERSHIP WITH OWNERS MANUAL MISSING. ON 8-1-2010 WHILE DRIVING HOME FROM WORK, THE VEHICLE ENGINE STOPPED RUNNING ON A BRIDGE ON A BUSY ROADWAY, CAUSING THE VEHICLE TO LOSE POWER STEERING AND POWER BRAKES. OTHER VEHICLES IN THE AREA HAD TO TAKE EVASIVE ACTION CAUSING A IMMEDIATE HAZARDOUS CONDITION. UPON HAVING THE VEHICLE TOWED TO A REPAIR GARAGE, IT WAS DETERMINED THAT THE CAUSE OF THE CATASTROPHIC ENGINE FAILURE WAS THE RESULT OF A DEFECTIVE TIMING BELT THAT WAS A KNOWN ISSUE FOR THIS MODEL AND MAKE OF VEHICLE. THE MANUFACTURER RECOMMENDED CHANGING OF THE TIMING BELT WAS TO BE 60,000 MILES, THUS TELLING ME THE BELT SHOULD HAVE BEEN CHANGED IN 2007 AT THE 60,000 MILE MARK. AS YOU CAN SEE, I BOUGHT THE VEHICLE IN 2008 WILL 30,000 MILES ON IT (NO OWNERS MANUAL). I WAS TOLD I WAS TO BE RESPONSIBLE FOR THE COST OF THE REPLACEMENT MOTOR, WHICH OF COURSE WAS A USED MOTOR BECAUSE THEY REDESIGNED THE 3.5 LITER ENGINE IN 2005 WHEN THIS PROBLEM WAS EVIDENT AND THOSE ENGINES WOULD NOT FIT MY 2003. WHY WAS THERE NOT A RECALL THEN ON THIS FOR ENGINE FAILURE AT THAT TIME? THEY HAD REPLACED THE BELT WITH A NEW DESIGN TIMING CHAIN FOR THE NEWER VEHICLES. WHILE MY VEHICLE WAS UNDER REPAIR, ANOTHER 2003 SANTA FE WAS ALSO IN FOR THE SAME ISSUE. FORTUNATELY, I WAS NOT INJURED, BUT THE POSSIBILITY WAS THERE. A MINUTE EARLIER, I WAS TRAVELING DOWN A STEEP GRADE PRIOR TO THE ENGINE FAILURE. THIS LOOKS LIKE AN INHERENT PROBLEM FOR THE HYUNDAI 3.5 LITER ENGINE, THEY HAD TO GET MY REPLACEMENT ENGINE FROM TEXAS. WERE USED CAR BUYERS AWARE OF THIS PROBLEM WITH THE HYUNDAI 3.5 LITER ENGINE MODELS PRIOR TO 2006? THIS IS A SERIOUS SAFETY VIOLATION. THE VEHICLE ENGINE FAILED WITHOUT WARNING! HOW ABOUT HYUNDAI REIMBURSING ME $4000.00?
TL*THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. WHEN STOPPED WHILE APPLYING PRESSURE TO THE BRAKE, THE VEHICLE JERKED FORWARD. THE CONTACT STATED THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIANS COULD NOT DIAGNOSE OR DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000. UPDATED 03/08/11 *BF UPDATED 1/4/11 *CN
MY EMERGENCY BRAKES WENT OUT WHILE ME AND MY 8 YEAR OLD DAUGHTER WAS DRIVING DOWN A HIGHWAY. *TR
TL*THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE AUTOMATIC ANTI-LOCKING BRAKE SYSTEM SHUTS ON AND OFF WITHOUT WARNING. THE DEALER WOULD NOT DIAGNOSE THE FAILURE SINCE THE VEHICLE WAS NOT LISTED UNDER RECALL CAMPAIGN NUMBER 04V131000, SERVICE BRAKES, HYDRAULIC: ANTILOCK: CONTROL UNIT/MODULE WHICH WAS RELATED TO THE ANTI-LOCK BRAKING SYSTEM. THE FAILURE AND CURRENT MILEAGES WERE 61000.
WHILE DRIVING TO WORK , VEHICLE IN FRONT OF ME STOPPED ABRUPTLY , I STEPPED HARD ON THE BRAKE PEDAL I WAS GOING APPROX. 30 MPH, THE BRAKE PEDAL PULSATED ( ABS ACTIVATING) FOR A SECOND OR 2 AND STOPPED ,AND THE BRAKE PEDAL SUDDENLY SANK TO THE FLOOR,THE VEHICLE KEPT GOING, I PULLED THE EMERGENCY BRAKE TO TRY TO STOP , BUT IT WAS TOO LATE I RAN INTO THE VEHICLE IN FRONT OF ME CAUSING CONSIDERABLE DAMAGE TO BOTH VEHICLES. I CONTACTED HYUNDAI DEALER AND WAS TOLD IT IS NOT A DEFECT AND ALSO IS NOT UNDER WARRANTY. I NOW HAVE TO HAVE THE CAR FIXED AT MY OWN EXPENSE. I FEEL A RECALL BY HYUNDAI SHOULD BE INITIATED SINCE THIS SEEMS TO BE COMMON DEFECT, PLEASE HELP! *TR
2003 HYUNDAI SANTA FE. LEFT FRONT OUTER BRAKE PAD FRICTION MATERIAL FELL OUT AND WAS FOUND ON GROUND. SERVICED FRONT BRAKES AND FOUND 3 OF 4 PADS FRICTION MATERIAL BROKEN AWAY FROM STEEL BACKER. SAME CONDITION FOUND ON REAR PADS. FRONT PADS HAD APPROX 20% FRICTION MATERIAL LEFT AND REAR HAS APPROX 50%. BACKER PLATES HEAVILY RUSTED INDICATING PARTING OF FRICTION MATERIAL OCCURRED SOME TIME AGO. I LUCKED OUT BY NOT HAVING TO STRONGLY APPLY THE BRAKES AFTER THE PAD FELL OUT AND BEFORE I DISCOVERED IT. DROVE APPROX 20 MILES WITH THE PAD MISSING AND STEEL BACKER DID NOT TOUCH THE ROTOR (DON'T UNDERSTAND THAT). I HAVE ALL PARTS IF ANYONE WISHES TO EXAMINE THEM. *TR
TL*THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. WHILE DRIVING 4 MPH, THE BRAKE PEDAL EXTENDED TO THE FLOOR OR WITHIN AN INCH OF THE FLOOR WHEN IT WAS DEPRESSED. WHEN HE PUMPED THE PEDAL, IT RESUMED THE PROPER POSITION. THROUGHOUT THE DAY, THE BRAKE PEDAL WOULD EXTEND APPROXIMATELY TWO INCHES FROM THE FLOOR WHEN IT WAS DEPRESSED. IF HE STOMPED ON THE BRAKE PEDAL, IT WOULD GO ALL THE WAY DOWN AS WELL. MIDAS STATED THAT THEY COULD FIND NO FAILURE AND THAT IT WAS A "HYUNDAI PROBLEM". THE MASTER CYLINDER, BRAKE PADS, AND FLUID WERE CITED TO BE FUNCTIONING PROPERLY. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 148,000 AND FAILURE MILEAGE WAS 145,000.
I OWN A 2003 HYUNDAI SANTA FE (V6 2.7L 4 WD). MY ISSUE HAS A LONG HISTORY. ONCE THE BRAKES GET WARMED UP (USUALLY IN STOP AND GO TRAFFIC) AND I BEGIN TO COAST THE BRAKE PEDAL WILL SHUDDER AND I HEAR A LOW ROARING OR RUBBING SOUND FROM THE RIGHT FRONT TIRE. THE NOISE WILL STOP IF I DEPRESS THE BRAKE PEDAL - EVEN JUST A LITTLE. THIS GOES FROM A MILD ISSUE TO A BIG PROBLEM - THE VIBRATION AND NOISE WAS SERIOUS ENOUGH THAT I STOPPED AND HAD THE CAR CHECKED IMMEDIATELY. I'VE BEEN TOLD BY DEALERSHIPS ONE TIME IT WAS NOTHING AND ANOTHER TIME, IT WAS TOO DANGEROUS TO DRIVE MY CAR. THE LAST (AND HOPEFULLY LAST) SOLUTION WAS SOME SORT OF LUBRICANT PUT ON THE BRAKES. I HAVE YET TO GO A FULL YEAR WITHOUT THIS PROBLEM RECURRING. THIS HAS BEEN GOING ON SINCE I BOUGHT MY CAR AND WHILE SOME OF THE REPAIRS HAVE BEEN COVERED, OTHERS HAVE NOT AND I BELIEVE I HAVE PAID FOR UNNECESSARY REPAIRS. I HAVE HAD MY CAR SERVICED FOR THIS ISSUE 9 TIMES. NO MORE HYUNDAI'S IN MY FUTURE. HOPEFULLY THIS INFO WILL HELP SOMEONE ELSE AND MAYBE SOMEONE AT HYUNDAI READS THESE COMPLAINTS. *TR
2003 SANTA FE BRAKES NOT INCLUDED IN THE WARRANTY. CUSTOMER STATES THAT THE MANUFACTURER TELLS HIM THAT BRAKE REPAIR OR REPLACEMENT IS NOT INCLUDED IN THE WARRANTY. *KB THE CONSUMER STATED ONE OF THE BRAKE PADS SEPARATED ALONG THE BONDING BETWEEN THE BRAKE PAD SURFACE AND THE STEEL BACKING PLATE. OF THE 4 BRAKE PADS, 3 WERE SLIGHTLY WORN. THE DEALER INFORMED THE CONSUMER THE PADS HAD WORN OUT, HOWEVER THE CONSUMER DISPUTED THE CLAIM AND STATED IT WAS A FAILED COMPONENT NOT DUE TO NORMAL WEAR. *JB
TL* - WHILE DRIVING, THE VEHICLE WOULD NOT STOP WHEN THE BRAKES WERE APPLIED, THE BRAKE PEDAL WENT DIRECTLY TO THE FLOOR, CAUSING THE CONTACT TO TURN THE POWER OFF IN ORDER FOR THE VEHICLE TO STOP. THE CONTACT STATED THAT ONCE HE TURNED OFF THE VEHICLE AND TURNED IT BACK ON THE BRAKES WORKED FINE. HE STATED THAT AT THE TIME OF THE INCIDENT HE FELT A VIBRATION AND HEARD A LOUD CLICKING SOUND. VEHICLE WAS CURRENTLY AT THE DEALERSHIP. *AK UPDATED 2/9/2007 - THE VEHICLE WAS TAKEN TO THE DEALER BUT THEY WERE NOT ABLE TO DUPLICATE THE PROBLEM . *NM
I DRIVE A 2003 HYUNDAI SANTA FE 3.5L V6. ON THURSDAY, MARCH 2, 2006, I WAS DRIVING SLOWLY DOWN A STEEP, SNOWY HILL IN MY NEIGHBORHOOD. WHEN I APPLIED THE BRAKES TO SLOW THE CAR IN ORDER TO MAINTAIN CONTROL IN THE SNOW, THE BRAKE PEDAL KICKED BACK AND THE BRAKES WOULD NOT ENGAGE COMPLETELY. THEY FELT AS THOUGH THERE WAS A MASS OF SOMETHING SOLID BLOCKING THE PEDAL FROM DEPRESSING ALL THE WAY. I PRESSED HARDER ON THE BRAKE PEDAL, RELEASED THE PEDAL, PRESSED IT AGAIN, BUT NOTHING I DID KEPT MY CAR FROM CONTINUING TO PROPEL ITSELF DOWNHILL. I NEARLY SIDES WIPED A PARKED CAR BECAUSE, AS MY SPEED INCREASED, THE SANTA FE SLID OUT OF CONTROL ON THE SNOW. ONLY BY SOME MIRACLE WAS THE REST OF THIS BUSY NEIGHBORHOOD STREET EMPTY. I FINALLY REGAINED CONTROL AT THE BOTTOM OF THE HILL. AFTER THAT INCIDENT, THE BRAKES WORKED FINE. BUT THIS WAS NOT THE FIRST TIME THIS DANGEROUS FAILURE HAD OCCURRED. AND THAT SEEMS TO BE THE PATTERN OF THIS PROBLEM: ONE OR MORE INCIDENTS ON A WET OR SNOWY DAY FOLLOWED BY NORMAL OPERATION. IN APRIL OF 2004, THE ORIGINAL PROBLEM DEVELOPED. ANY TIME I TRIED TO STOP ON A WET OR SNOWY STREET, THE BRAKES WOULD SLOW THE CAR, BUT NOT STOP IT COMPLETELY. AT THAT TIME, HYUNDAI DID FIND A PROBLEM. MY SERVICE RECEIPT SAYS THE ABS ACTUATOR WAS BAD, THE ECU WAS REPROGRAMMED, AND THE HYDRAULIC UNIT FAILED AND WAS REPLACED. HOWEVER, THIS TIME, ON MARCH 3, 2006, EVEN THOUGH THE SANTA FE BRAKES HAD FAILED IN THE EXACT SAME WAY AS 2 YEARS AGO, HYUNDAI FOUND NO PROBLEM IN THE DIAGNOSTIC IT RAN AND DID NOT ATTEMPT TO MAKE ANY REPAIR. THEY ACTUALLY TOLD ME THAT THIS IS THE WAY THAT THE ABS IS SUPPOSED TO WORK. I AM CERTAIN THAT MY BRAKES WILL FAIL AGAIN, BUT UNTIL MY HYUNDAI DEALER SAYS THERE IS A PROBLEM, THEY'D LIKE ME TO BELIEVE THERE ISN'T ONE. I'LL TRY TO REMEMBER THAT THE NEXT TIME I ROLL DOWN A SNOW-COVERED HILL. *NM
ON SEPTEMBER 29, 2005 I WAS PULLING INTO A SPACE TO PARK MY VEHICLE I WAS PROCEEDING AT APPROXIMATELY 10 MILES PER HOUR OR LESS I APPLIED THE BRAKE AND IT WAS HARD BUT THE VEHICLE DID NOT STOP THE CAR CONTINUED TO ROLL INTO A PARKED CAR WHICH RECEIVED $58.77 WORTH OF DAMAGE PROCEEDING HOME AS I APPROACHED A RED LIGHT I SLOWED DOWN AND THE BRAKES DID NOT STOP THE VEHICLE I USED MY EMERGENCY BRAKE TO STOP THE CAR BEFORE I ROLLED INTO A CAR STOPPED AT THE LIGHTS. I HAD TO USE THE EMERGENCY BRAKE TWICE MORE GETTING HOME,I CALLED HYUNDAI ROADSIDE ASSISSTANCE TO HAVE THE VEHICLE FLAT BEDDED TO LIA HYUNDAI OF ENFIELD UPON CALLING HYUNDAI ROADSIDE ASSISSTANCE THE GENTLEMAN TOLD ME THAT THEIR HAD BEEN A LETTER SENT OUT ABOUT A REPROGRAM TO THE ABS ON SANTA FE'S I ALSO CONTACTED HYUNDAI CONSUMER AFFAIRS DEPARTMENT AND INFORMED THEM OF MY PROBLEM AND THEY TOLD ME THEY WOULD FORWARD ME A LETTER REQUESTING CERTAIN THINGS PERTAINING TO MY VEHICLE AND THE PROBLEM I HAD PART OF THAT REQUEST WAS FOR COLORED PICTURES OF MY VEHICLE. MY WIFE AND I DROVE TO LIA AND TOOK DIGITAL PICTURES OF MY VEHICLE. WE FOUND A SERVICE BULLETIN ON THE FRONT SEAT OF MY VEHICLE HYUNDAI #04-01-002 DATED MARCH 4, 2005 SUBJECT (HYDRAULIC ELECTRONIC CONTROL UNIT HECU REPROGRAMMING. THIS ALSO SAID IT WAS FOR 2003 AND 2004 MY SANTA FE VEHICLES EQUIPPED WITH 3.5L V6 ENGINES. MY VEHICLE IS A 2.7L V6 ENGINE. THEIR REPRESENTATIVES ON 11-2-05 TO INSPECTED MY VEHICLE I RECEIVED A LETTER ON FRIDAY 11-25-05 THAT THEY FOUND NO MALFUNCTIONS OR DEFECTS WITH THE BRAKE SYSTEM. THEY ALSO SAID THAT THEIR INSPECTOR WAS UNABLE TO DUPLICATE THE CONDITION I INDICATED CAUSED MY ACCIDENT. MY INSURANCE ADJUSTER INSPECTED MY VEHICLE ON OCTOBER 10, 2005 TJE INSPECTOR'S REPORT STATES THAT CRAIG THE SERVICE MANAGER SAID THERE IS A BRAKE PROBLEM AND AS YET HAD NOT BEEN DIAGNOSED. TECH DROVE VEHICLE AND BRAKE PEDAL PUSHED BACK WHILE TRYING TO STOP. *NM
DT: CONTACT STATED THE RUBBER ON THE BRAKE PEDAL CAME OFF, AND BECAUSE IT WAS NOT THEIR THE CONTACT DAUGHTER'S FOOT SLIPPED OFF AND SHE HIT THE CAR IN FRONT. THIS HAPPENED ON 9-16-05. THE CONTACT WAS NOT AWARE THAT IT HAD COME OFF. SHE WAS GOING APPROXIMATELY 35-40 MPH. THERE WAS PROPERTY DAMAGE. THIS IS A BRAND NEW VEHICLE. THE DEALER SAID THEY NEVER HAD SUCH PROBLEMS. THE DEALERSHIP TOLD THE CONTACT TO CALL THE CONSUMER CENTER, AND THEY REFERRED HER TO THE NHTSA SAFETY HOT LINE. *AK
CHECK ENGINE LIGHT WAS DISPLAYED. WHILE DRIVING AT A LOW SPEED TOWARD A RED TRAFFIC LIGHT, I APPLIED THE BRAKES WITH NO RESULTS. THE PEDAL WENT ALL THE WAY TO THE FLOOR. RELEASED, RE-APPLIED - STILL NO BRAKES. THIS FAILURE RESULTED IN THE CAR CRASHING INTO THE VEHICLE AHEAD OF IT THAT WAS WAITING AT THE RED STOP LIGHT. BROUGHT THE VEHICLE INTO THE DEALER. THEY COULD NOT FIND ANY PROBLEMS. I WAS CHARGED .5 LABOR HOURS ($46.50) AND SENT ON MY WAY WITH NO RESOLUTION OR EXPLANATION OF WHAT CAUSED THE LOSS OF BRAKES AND RESULTING ACCIDENT. ON THIS SAME SERVICE DAY, AFTER CONSULTING WITH HYUNDAI CONSUMER AFFAIRS, I BROUGHT THE VEHICLE TO A 2ND HYUNDAI DEALER FOR A SECOND OPINION/INSPECTION. I WAS CHARGED ANOTHER $19.95 BUT AGAIN, SERVICE COULD NOT IDENTIFY A PROBLEM. AFTER FURTHER RESEARCH INTO THE HISTORY OF SERVICE ON THIS NEW VEHICLE, I CONFIRMED THAT IT WAS SERVICED IN APRIL 2004 AS A RESULT OF A RECALL NOTICE I RECEIVED (RECALL NO. 065 - ABS REPROGRAMMING). ALTHOUGH THE SERVICE TICKET INDICATED THE CORRECTION INCLUDED "PERFORMING RECALL #065. HECU REPROGRAMMING", THE SUMMARY AND DESCRIPTION OF CONSEQUENCE LISTED IN YOUR NHTSA CAMPAIGN ID NUMBER 04V131000 IS EXACTLY WHAT HAPPENED ON THE DATE OF MY ACCIDENT. THE DAY OF THE ACCIDENT, I HAD MY VEHICLE THROUGH A CAR WASH. NEITHER HYUNDAI DEALER QUESTIONED WHETHER THE BRAKE PAD MAY HAVE BEEN WET AND/OR ACKNOWLEDGED THAT JUST OVER A YEAR EARLIER, THIS VEHICLE WAS BROUGHT IN UNDER A RECALL INVOLVING THE ABS, THE CONSEQUENCE OF AN EXTENDED STOPPING DISTANCE OCCURRING AND A POSSIBLE CRASH RESULTING. IN NOVEMBER 2004 (AFTER THE RECALL SERVICE WAS PERFORMED), THE VEHICLE AGAIN DISPLAYED THE CHECK ENGINE LIGHT. IT WAS BROUGHT INTO THE DEALER, SERVICE COULD NOT IDENTIFY ANY PROBLEMS ON INSPECTION. THE EVENTS AND HISTORY LEADING TO THE CURRENT FAILURE SEEMS TO INDICATE THAT THE PREVIOUS RECALL WORK PERFORMED WAS NOT EFFECTIVE. MY FOLLOW UP CALL TO HYUNDAI CONSUMER AFFAIRS HAS NOT BEEN RETURNED TO DATE. *JB
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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