Owner-reported complaints naming the body or structure system, filed with NHTSA
Data refreshed
Body & structure reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
12
Latest Nov 15, 2017
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
4%
of 303 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
2
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
8
What this page shows
Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2004 Hyundai Santa Fe submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 12 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming body or structure
Shown in the owner’s own words, exactly as filed
AirbagsBody & structure
Filed Nov 15, 2017
Crash reported1 injury reported
I WAS IN A SERIOUS CAR ACCIDENT BACK IN DECEMBER 7, 2005 WITH MY 2004 HYUNDIA SANTE FE. THE CAR WAS TOTALED AND SCRAPPED THUS I DO NOT HAVE THE VIN NUMBER HANDY. I DO STILL HAVE THE PAPERWORK FROM THE HOSPITAL AND THE PERSONAL INJURY LAWYER. THE AIRBAGS DID NOT DEPLOY. I WAS THE ONLY PERSON IN THE VEHICLE. I WAS DRIVING HOME FROM WORK ON MY USUAL ROUTE ON EASTON AVENUE. I'M TOLD (REPORTS FROM WITNESSESS) A YOUNG GIRL CAME OUT OF A SIDE STREET AND HIT ME IN THE REAR DRIVERS SIDE WHICH IN TURN SPUN MY CAR INTO 2 OTHER VEHICHLES ON THE OPPOSITE SIDE OF THE ROAD I WAS TRAVELLING DOWN. AS STATED EARLIER I HAVE LITTLE RECALL SINCE THE IMPACT KNOCKED ME UNCONSCIOUS. I SUFFERED A BROKEN NOSE (SCAR STILL THERE) AND TORN LEFT SHOULDER- WHICH STILL BOTHER ME DAILY. I WAS HIT BLINDSIDE AND SPIN INTO 2 OTHER VEHICLES- KNOCKED UNCONSCIOUS. I STILL SUFFER NIGHTMARES RESULTING FROM THIS ACCIDENT AND AM CURRENTLY SEEING A COUNSELOR SPECILIZING IN TRAUMA AND PTSD.
NHTSA ID
11046247
Incident
Dec 7, 2005
Mileage
20,000 mi
Body & structure
Filed Aug 1, 2017
TL* THE CONTACT OWNS A 2004 HYUNDAI SANTA FE. AFTER TAKING THE VEHICLE TO THE ISLAND HYUNDAI DEALER TO BE REPAIRED PER AN UNKNOWN RECALL, THE CONTACT WAS INFORMED THAT THE SUBFRAME NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 91,000.
NHTSA ID
11012001
Incident
Jun 30, 2017
Mileage
91,000 mi
Body & structureOther / unspecifiedSuspension
Filed Feb 2, 2016
PLEASE I NEED SOMEONES HELP ME CALL ME [XXX] I HAVE DC IN MY BAKE INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA ID
10823702
Incident
Jan 1, 2016
Mileage
162,248 mi
Body & structureSuspension
Filed Oct 14, 2014
RECEIVED LETTER FROM HYUNDAI THAT THE COMPANY WAS "PREPARING A REMEDY" FOR POSSIBLE RUSTING SPRINGS ON MY SANTA FE. I WAITED ABOUT A MONTH FOR SECOND LETTER AS TO WHERE AND WHEN TO GET SPRINGS INSPECTED. CALLED HYUNDAI 1-855-671-3059 GOT RUN AROUND NO ASSISTANCE. I CAN GET CAR INSPECTED MYSELF AND PAY FOR SPRINGS MYSELF. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ID
10644420
Incident
Oct 13, 2014
Mileage
145,000 mi
Body & structureSteering
Filed Oct 3, 2014
FOR A LONG TIME I KEPT HEARING THIS CLUNKING TYPE NOISE BUT WE COULDN'T FIGURE OUT WHAT IT WAS. THEN ON SUN. SEPT. 21, 2014 I NOTICED SOME EXTRA PLAY IN THE WHEEL. WHEN I MADE A TURN I HAD TO TURN THE WHEEL TWICE AS MUCH AS NORMAL AND THEN IT LOCKED AND I HAD TO REALLY PULL HARD TO GET IT BACK STRAIGHT. WE VERY CAREFULLY DROVE IT TO THE AUTO SHOP ONLY A MILE AWAY. THEY SAID MY POWER STEERING LINE WAS RIPPED OPEN. THEY SAID THE BOLT THAT ATTACHES TO THE POWER STEERING GEAR RACK SHEARED OFF OF THE SUBFRAME. I HAVE PICTURES. ALSO SINCE THERE IS A RECALL ON THE COIL SPRINGS FOR CARS SOLD IN THE SALT BELT I THOUGHT THIS ALSO COULD BE A CORROSION ISSUE BECAUSE THE MECHANIC SAID HE HAS NEVER SEEN THIS BEFORE. THE BOLT DIDN'T COME LOOSE, THE ACTUAL SUBFRAME TORE APART AND THE STEERING RACK WAS JUST HANGING THERE BY ONE BOLT AND OVER TIME IT RIPPED THE RUBBER TO SHREDS. THIS COULD HAVE CAUSE FATALITIES. WE HAD TO PURCHASE A NEW SUBFRAME AND STEERING RACK TO GET THE CAR DRIVABLE. IT SEEMS TO ME IT WAS FAULTY MANUFACTURING OR A RUST CORROSION ISSUE. THE SUBFRAME IS A HUGE THICK IRON FRAME WHERE YOU WOULD THINK NOTHING COULD BREAK IT, BUT IN THIS INSTANCE IT ACTUALLY RIPPED. I WOULD LIKE SOME COMPENSATION FOR THE REPAIRS. I WANTED THIS COMPLAINT OUT THERE BECAUSE IT COULD BECOME A SAFETY ISSUE FOR OTHER DRIVERS. *TR
NHTSA ID
10641129
Incident
Sep 21, 2014
Mileage
136,000 mi
Body & structureSuspension
Filed Aug 29, 2014
I WAS IN TN WHEN I HEARD A SLIGHT "THUNK" AND THEN A CONTINUOUS RATTLE UNDER THE VEHICLE. I ASSUMED A BROKEN EXHAUST BRACKET AND LEFT TN ON 8/17/2014 TO RETURN TO MY HOME IN SAINT LOUIS MO. I TRAVELED I55 IN SPEEDS IN EXCESS OF 75 MPH AND LISTENED TO THE RATTLE FOR ABOUT 100 MILES. AND THEN THE RATTLE STOPPED AND I ASSUMED THAT THE BROKEN BRACKET HAD FINALLY COME LOOSE AND IS NOW LOCATED SOMEWHERE ON I55. I TOOK MY CAR TO FIRESTONE AND WAS STUNNED TO LEARN THAT MY RIGHT FRONT SUSPENSION COIL SPRING WAS MISSING AND MY RIGHT FRONT STRUT WAS BROKEN. AN INSPECTION OF THE LEFT FRONT COIL SPRING ALSO INDICATED SIGNIFICANT CORROSION AND NEEDED TO BE REPLACED FOR SAFETY. HYUNDAI HAS RECALLED 419,000 VEHICLES OF THIS TYPE IN DC AND 20 OTHER STATES SPECIFICALLY STATING EXCESSIVE CORROSION AS A RESULT OF ROAD SALT--THIS LIST EXCLUDED THE STATE OF MO WHICH HAPPENS TO ALSO USE ROAD SALT. MY HYUNDAI HAS BEEN IN MO FOR 12 YEARS. HYUNDAI NEEDS TO DO THE RESPONSIBLE THING AND EXPAND ITS RECALL TO ALL STATES THAT USE SALT AND PERHAPS TO COASTAL STATES THAT HAVE OCEAN SALT. *TR
NHTSA ID
10629350
Incident
Aug 16, 2014
Mileage
80,250 mi
Body & structure
Filed Jun 30, 2011
TL* THE CONTACT OWNS A 2004 HYUNDAI SANTA FE. THE CONTACT NOTICED THAT THE STRIKER PLATE THAT CONNECTS TO THE TAPING PLATE WAS NOT PROPERLY WELDED ONTO THE DOOR FRAME; AS A RESULT, THE LEFT REAR PASSENGER DOOR WOULD NOT REMAIN CLOSED. THE DEALER ADVISED THE CONTACT THAT SINCE HER VEHICLE WAS NO LONGER UNDER WARRANTY THAT SHE WAS RESPONSIBLE FOR THE REPAIRS. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 100,289. THE APPROXIMATE FAILURE MILEAGE WAS 97,580.
NHTSA ID
10410063
Incident
May 1, 2011
Mileage
97,580 mi
Body & structure
Filed Mar 10, 2010
1 injury reported
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) PASSENGER WENT TO EXIT THE VEHICLE AND GOT THEIR HAND CUT BY A SHARP EDGE ON THE DOOR HANDLE. IT APPEARS THAT THE CHROME-PLATING HAS TURNED INTO A SHARP EDGE, SIMILAR TO A RAZOR-BLADE (IDENTICAL TO WHAT OCCURRED IN NHTSA ACTION # PE08071 ON THE HYUNDAI SONATA). I HAVE TEMPORARILY TAPED THE SHARP AREA, SINCE BOTH THE DEALER AND HYUNDAI CUSTOMER SERVICE REFUSE TO ACKNOWLEDGE THE DANGER OF THIS PROBLEM, AND REFUSE TO REPLACE THE HANDLE AT NO CHARGE. THEY TELL ME THAT SINCE THERE IS NO RECALL AND THE VEHICLE IS OUT OF WARRANTY, THEY WILL NOT CHANGE THE DEFECTIVE (UNSAFE) HANDLE EVEN THOUGH MY OTHER THREE HANDLES ARE PERFECTLY FINE. HYUNDAI COMPLAINT FILED (TWICE), LATEST DATE WAS 3/10/2010 CASE #[XXX]. *TR
NHTSA ID
10318502
Incident
Jan 1, 2010
Mileage
37,525 mi
Body & structure
Filed Oct 26, 2009
MY 2004 SANTA FE HAS SERIOUS RUSTING ON THE UNDER FRAME. RUST IS ON THE WELD POINTS AND THE FUEL AND ENGINE COVERS ARE COMPLETELY COVERED WITH RUST AND HAVE CHUNKS MISSING. A RECALL OF 2001 THROUGH 2003 SANTE FE VEHICLES DOES NOT INCLUDE OURS. WE HAVE 64,000 MILES ON IT AND WELL TAKEN CARE OF AND WE OUR VERY CONCERNED THAT FURTHER RUSTING WILL CAUSE IMPORTANT PARTS TO GIVE WAY. I WAS TOLD BY HYUNDAI THAT NOTHING COULD BE DONE BUT I COULD WRITE A LETTER OF COMPLAINT TO HYUNDAI OF AMERICA. THIS I DID AND HAVE NOT HAD ANY RESPONSE AS OF 10/26/2009. MY VEHICLE '!@#$%. I AM SURE THIS IS NOT AN ISOLATED VEHICLE AND PROBABLY PEOPLE DO NOT REALIZE THERE IS AN ISSUE BECAUSE LIKE OUR CAR, IT LOOKS GREAT UNTIL YOU PUT IT ON A HOIST. *TR
NHTSA ID
10289865
Incident
Sep 16, 2009
Mileage
64,000 mi
Body & structureInterior & seats
Filed Jun 16, 2009
1 injury reported
THE CHROME PLATE ON THE DRIVERS DOOR HANDLE ON MY 2004 HYUNDAI SANTA FE HAS CRACKED AND SPLIT. EVERYTIME I OPEN THE DOOR TO LEAVE THE CAR THE HANDLE SLICES MY HAND. IT'S AS SHARP AS A RAZOR BLADE. I HAVE PUT TAPE AROUND IT BUT THIS IS JUST A TEMPORARY FIX. MY WARRANTY HAS RUN OUT SO I DON'T KNOW WHAT OPTIONS I MAY HAVE. *TR
NHTSA ID
10273961
Incident
Apr 10, 2007
Mileage
31,000 mi
AirbagsBody & structureElectrical+1 more
Filed Mar 6, 2009
Crash reported5 injuries reported
I PURCHASED A USED 2004 HYUNDAI SANTA FE IN AUG/2005 FROM A HYUNDAI DEALERSHIP (# ). IN AUG/2006, THE AIRBAG LIGHT CAME ON. THE VEHICLE WAS TAKEN TO THE DEALERSHIP AND THE RESULTS WERE "CODE B1382 PSAB RESISTANCE HIGH - RESECURE CONNECTOR UNDER THE PASSENGER SEAT/CLEAR CODE". IN FEB/2008, THE AIRBAG SENSOR AGAIN APPEARED. THE SAME TECHNICAL CODE WAS DETECTED, AND THE DEALERSHIP RESOLUTION WAS TO "REROUTE WIRE HARNESS". IN MAR/2008, THE AIRBAG LIGHT AGAIN APPEARED AND WAS SERVICED BY THE DEALERSHIP. IN NOV/2008, THE VEHICLE WAS AGAIN TAKEN TO THE DEALERSHIP DUE TO THE AIRBAG LIGHT APPEARING. AT THE TIME OF SERVICE IN NOV/2008, THE VEHICLE WAS OUT OF WARRANTY. THE DEALERSHIP INDICATED THEY WOULD NOT FIX THE AIRBAG FREE OF CHARGE UNDER THE WARRANTY, AT WHICH TIME, THEY WERE INFORMED THAT A COMPLAINT WOULD BE FILED UNDER THE CALIFORNIA LEMON LAW DUE TO REPEAT FIXES FOR THE SAME ISSUE. THE DEALERSHIP THEN FIXED THE ISSUE. ON NOV. 26, 2008, THE VEHICLE WAS HIT IN A HIGH-SPEED REAR END COLLISION (~35MPH) WHILE AT A STOP LIGHT AND PUSHED INTO AN INTERSECTION, WHERE IT BROADSIDED A MOVING VEHICLE. AS A RESULT OF THE IMPACTS, THE HYUNDAI WAS TOTALED, ALL REAR SEATED PASSENGERS SUSTAINED INJURY DUE TO THE SPARE TIRE BEING LIFTED FROM THE INITIAL IMPACT AND RAISING THE 60/40 SPLIT REAR SEAT AND PUSHING IT FORWARD, THE FRONT PASSENGER RECEIVED CHEST CONTUSIONS AND THE DRIVER OF THE VEHICLE SUSTAINED UPPER BODY INJURIES. DESPITE BEING PUSHED FORWARD AND MAKING A STRONG IMPACT, THE AIRBAGS FAILED TO DEPLOY. I REQUESTED HYUNDAI INVESTIGATE THE MATTER, AND THEY DETERMINED THAT ALTHOUGH THE FRONT RIGHT OF THE VEHICLE WAS DAMAGED FROM THE SECONDARY IMPACT, IT WAS NOT SUFFICIENT TO WARRANT AIRBAG DEPLOYMENT. I RESEARCHED COMPLAINTS FROM OTHER HYUNDAI OWNERS REGARDING REPEATED AIRBAG SENSOR LIGHT REPAIRS AND OTHER AIRBAG FAILURES, INCLUDING STORIES OF CRASHES INTO POLES WITH FAILED AIRBAGS. HYUNDAI HAS NOT ISSUED ANY RECALL, BUT THEY PROBABLY SHOULD. *TR
NHTSA ID
10260997
Incident
Nov 26, 2008
Mileage
63,200 mi
Body & structureSuspension
Filed Apr 30, 2008
ONE MONTH AGO,WITH 40,600 MILES ON MY HYUNDAI SANTA FE THE RIGHT FRONT SPRING BROKE AND SHREDDED MY TIRE WHICH THE HYUNDAI DEALER REPLACED UNDER WARRANTY. THREE WEEKS LATER THE LEFT FRONT SPRING BROKE AND SHREDDED THAT TIRE ALSO. IF I HAD BEEN ON THE EXPRESS WAY, I PROBABLY WOULDN'T BE HERE TO TELL ABOUT IT. IN THE PAST FIFTY YEARS I HAVE OWNED 15 CARS AND NEVER HAD A FRONT SPRING BREAK DOWN MUCH LESS TWO IN THREE WEEKS. EVEN THOUGH THE HYUNDAI DEALER,PATRICK OF SCHAUMBURG, REPLACED THESE SPRINGS UNDER WARRANTY, I STILL INCURRED A $200.00 CAR RENTAL BILL. HYUNDAI DOESN'T SEEM TO KNOW WHAT THE CAUSE IS OF THESE SPRING FAILURES AT ONLY 40,600 MILES. ANY HELP AS TO THE CAUSE OF THIS PROBLEM WOULD BE GREATLY APPRECIATED. *TR
NHTSA ID
10226314
Incident
Apr 6, 2008
Mileage
40,600 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own