2004 Hyundai Santa Fe Suspension Problems

IT HAD 124 RECALL NHTSA 14V43500 I CALL HYUNDAI OFF GOVERNMENT SITE TOLD THEM ABOUT 124 AND BROKEN SPRING THEY SET UP APPOINTMENT SO THEY ONLY PUT ON BRACKETS BUT NO SPRING WANTED $1004 FOR THE STRUT SPRING ON THEY TOLD ME ON CALL CENTER THEY REPLACE SPRING AS IT SAID ON NHTSA SITE THEY WOULD NOT DO IT CALL BACK TO HYUNDIA AS NUMBER ON GOVERNMENT SITE THEY MADE A CASE NUMBER 16604156 AMBER AT 714 594 1764 SHE SAID SPRING WAS NOT IN RECALL I SEND PICTURE OF IT BEFORE UP THERE TO DEALER SHE HAD NO CLUE WHAT WAS SO I DONT WHO RIGHT ON RECALL SHE SAID GOVERNMENT NHTSA SITE ARE NOT CORRECT BROWN LEESBURG HYUNDAI LEESBURG VA 20176

NHTSA ID

11296864

Incident

Dec 20, 2019

Mileage

73,536 mi

I JUST GOT IT A FEW MONTHS AGO AND HAPPENED TO LOOK UP RECALLS,AND SEEN 3 I TOOK IT TO A HYUNDAI DEALERSHIP AND THEY SAID THERE WERE JUST 2 BUT ONE WAS SUSPENSION AND THEY HAVEN'T CALLED ME ABOUT IT IN AROUND A MONTH NOWB

NHTSA ID

11270897

Incident

Sep 17, 2009

Mileage

89,000 mi

THIS WAS COVERED BY HYUNDIA RECALL CAMPAIGN 124. I FILLED UNDER CASE # 9878948. SPRING REPAIR 2/12/14, SOLD CAR 4/5/14, RECALL 2/4/15. THEY ONLY WOULD PAY FOR $318 OF THE $917 TOTAL REPAIR AND SAID IT HAS TO GO TO A HYUNDIA DEALERSHIP. THEY REFUSED TO PAY FOR THE SENSERS, STRUT MOUNTS , SWAY BAR LINK ETC PER THE INVOICE. I CONTACTED THE PERSON I SOLD IT TO AND MADE A DEALER APPMT BUT THEY DIDN'T SHOW. HYUNDIA CONSUMER AFFAIRS 800-633-5151 TOLD ME TO FILE A DISPUTE WITH BBB AUTOLINE WHICH I DID UNDER CASE # HYU1713624. THEY NEVER RESPONDED. BBB AUTOLINE NOW SAYS THAT THEY DON'T HANDLE RECALLS DISPUTES BUT YOU DO. I JUST TALKED TO THEM AND THEY REFERRED ME TO YOU. WITHOUT EVER TALKING TO ME, WHILE I WAS TRYING TO GET THE CAR INTO A DEALER AND WAITING FOR THE BBB AUTOLINE RESPONSE HYUNDIA CLOSED OUT THE CASE. IRONICALLY HYUNDIA WOULD HAVE REPLACED BOTH SPRINGS WITH OEM, ALL OTHER DAMAGED PARTS AND ANY DAMAGED TIRES PER THEIR RECALL. IT WOULD HAVE COST THEM 2X AS MUCH AS THE $917. THEY WOULDN'T EVEN CALL MY MECHANIC WHO THE LOCAL HYUNDIA DEALER ACKNOWLEDGED AS REPUTABLE. IN OUR CASE, THE BROKEN SPRING BENT THE STRUT, DAMAGED THE SWAY BAR AND TORE THE ABS SENSOR WIRE. THE LANGUAGE IN THE RECALL INFORMATION ACTUALLY CALLS FOR THE DEALER TO REPLACE INSTALLED NON-OEM STRUTS WITH OEM STRUTS SO THE NEW BRACKET WILL FIT PROPERLY. GIVEN THIS, I AM SURPRISED THAT YOU CHOSE NOT TO PAY FOR THE COST OF THE ONE STRUT AND MOUNT ($62.1 6 +$135.88) & REPAIR ($37.20) AND THE SPRING REPAIR ($37.20). LIKEWISE HYUNDIA CHOSE NOT TO PAY FOR THE DAMAGED ABS SENSOR ($175.94) AND ITS REPAIR ($55.80). IN MINNESOTA, LIKE MOST STATES, PARTS ARE SUBJECT TO SALES TAX OF 7.125%. IN THIS CASE IT ADDED UP TO ($45.25) WHICH HYUNDIA CHOSE NOT TO PAY. LIKEWISE HYUNDIA CHOOSE NOT TO PAY THE SHOP SUPPLIES ($13.18) AND THE ENVIRONMENTAL FEE ($4.93) WHICH ARE PRETTY TYPICAL.

NHTSA ID

11186631

Incident

Mar 10, 2017

Mileage

157,713 mi

ABS TCS TRACKING SYSTEM TURNS OUT WHILE DRIVING

NHTSA ID

11176011

Incident

Jan 3, 2019

Mileage

118,000 mi

TL* THE CONTACT OWNS A 2004 HYUNDAI SANTA FE. WHILE THE VEHICLE WAS UNDERGOING AN ALIGNMENT, THE INDEPENDENT MECHANIC DIAGNOSED THAT THE FRONT COIL SPRINGS WERE RUSTED, FRACTURED, AND NEEDED TO BE REPLACED. IN ADDITION, THE ABS WARNING INDICATOR ILLUMINATED, THERE WAS AN ABNORMAL NOISE, AND THE VEHICLE WAS UNSTABLE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HAD TO CAUTIOUSLY APPLY THE BRAKE PEDAL AND, AT TIMES, DEPRESS THE BRAKE PEDAL WITH FORCE TO ENSURE THAT THE VEHICLE WOULD STOP. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V435000 (SUSPENSION) AND 04V131000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE MANUFACTURER ISSUED THREE TSBS FOR THE BRAKES AND THREE TSBS FOR THE SUSPENSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT*JB

NHTSA ID

11154425

Incident

Jun 1, 2018

Mileage

100,000 mi

WELL MY VEHICLE HAS EXPERIENCED THE ABS ISSUE THAT HAS BEEN RECALLED ON OTHER 04 SANTA FES AS WELL AS THE CORROSION FROM ROAD SALT TO THE COIL SPRINGS. THEY ARE CORRODED AND HAVE COMPLETELY SNAPPED. MY CAR IS WITHIN THE YEARS AND MODEL FOR THOSE RECALLS BUT IT IS NOT INCLUDED IN THAT RECALL,BUT I MY VEHICLE IS HAVING THOSE EXACT ISSUES ADDRESSED IN THE RECALL

NHTSA ID

11141555

Incident

Oct 18, 2018

Mileage

100,000 mi

TL* THE CONTACT OWNS A 2004 HYUNDAI SANTA FE. WHILE THE VEHICLE WAS PARKED, THERE WAS AN ABNORMAL ODOR OF FUEL INSIDE AND OUTSIDE THE VEHICLE. THE CONTACT NOTICED FUEL LEAKING AND THAT THE CHECK ENGINE INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (COLUMBIA HYUNDAI, 10981 MONTGOMERY RD, CINCINNATI, OH 45249, (513) 489-2000) WHERE IT WAS DIAGNOSED THAT THE COIL SPRING AND FUEL TANK NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS 15 YEARS OLD AND EXCEEDED THE MILEAGE TO BE INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 198,000.

NHTSA ID

11084734

Incident

Jan 1, 2018

Mileage

198,000 mi

I GOT A LETTER BY MAIL SAING MY CAR HAS A RECALL FOR * COIL SPRING FRACTURE* AND I HAD TO TAKE IT TO CHECK IT OR REPAIR IN CASE IT NEEDED TO BE REPAIRED. I WONDER IF THIS WILL HAVE A COST FOR ME OR I NEED TO WAIT TILLL THIS IS FRACTURED? THANKS IN ADVANCED FOR YOUR HELP

NHTSA ID

11057417

Incident

Dec 5, 2017

IT DON'T WORK RITE WHEN I LET THE CAR WARM UP AND THEN PUT MY FEET ON THE BRAKES IT SOUND LIKE IT DON'T WANTED TO GIVE GAS I SMELL GAS BUT I DON'T SEE ANY ON THE GROUND THE END TAKE IS ALL MESS UP THE AIR BAGS DO NOT GO OFF IT STAY ON AND I KEEP EVERYTHING UP TO THE CAR JUST DON'T ACT RITE

NHTSA ID

10934928

Incident

Dec 10, 2016

2004 HYUNDAI SANTA FE. CONSUMER REQUESTS REIMBURSEMENT FOR COIL SPRINGS RECALL REPAIRS. *SMD

NHTSA ID

10919613

Incident

Nov 1, 2016

I RESPONDED TO HYUNDAI'S RECALL EMAIL AND WHEN I TRIED TO SIGN UP TO HAVE MY VEHICLE'S ISSUES RESOLVED AND SCHEDULE ELECTRONICALLY I COULD NOT DO SO UNLESS I AGREED TO ALSO SCHEDULE A RECOMMENDED SERVICE SUCH AS AN OIL CHANGE. THE SITE I WAS SENT TO IS HTTPS://AUTOSERVICE.HYUNDAIUSA.COM/CAMPAIGN124/MICROSITETEMPLATE/MICROSITETEMPLATEVINVALIDATE/1424

NHTSA ID

10872884

Incident

Jun 7, 2016

TL* THE CONTACT OWNS A 2004 HYUNDAI SANTA FE. IN OCTOBER OF 2014, THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V435000 (SUSPENSION). THE VEHICLE WAS INSPECTED AND A PROTECTOR PLATE WAS INSTALLED ON THE FRONT COIL SPRING. IN APRIL OF 2016, WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE, THE CONTACT WAS INFORMED THAT THE FRONT COIL SPRING WAS CORRODED AND RUSTED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 176,000.

NHTSA ID

10854431

Incident

Oct 14, 2014

Mileage

176,000 mi

PLEASE I NEED SOMEONES HELP ME CALL ME [XXX] I HAVE DC IN MY BAKE INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ID

10823702

Incident

Jan 1, 2016

Mileage

162,248 mi

TL* THE CONTACT OWNS A 2004 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 30 MPH, A LOUD NOISE EMITTED FROM THE FRONT PASSENGER SIDE AND THE PASSENGER SIDE OF THE VEHICLE SUDDENLY LOWERED. UPON INSPECTION, THE CONTACT DISCOVERED THAT THE FRONT COIL SPRING HAD FRACTURED AND PART OF THE SPRING HAD PUNCTURED THE FRONT PASSENGER TIRE CAUSING THE TIRE TO DEFLATE. THE VEHICLE WAS TOWED TO THE DEALER WHO INDICATED THAT THE COIL SPRING WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

NHTSA ID

10724959

Incident

Aug 1, 2013

Mileage

90,000 mi

TL* THE CONTACT OWNS A 2004 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP FLASHED RANDOMLY. THE VEHICLE WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V435000 (SUSPENSION). THE PART WAS UNAVAILABLE TO SCHEDULE THE RECALL REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.

NHTSA ID

10722648

Incident

Mar 2, 2015

Mileage

99,000 mi

2004 HYUNDAI SANTA FE. CONSUMER REQUESTS REMAINING REIMBURSEMENT FOR RECALL REPAIRS. *SMD

NHTSA ID

10704695

Incident

Apr 1, 2015

GOT INTO CAR MORNING OF THE TENTH. CAR WAS MAKING NOISE. PARKED CAR. HUSBAND TOOK LOOK AT IT NOTICE HEAT SHIELD LOSE. THAT DID NOT TURN OUT TO BE NOISE.ON CLOSER INSPECTION NOTICE BROKEN COIL SPRING FRONT DRIVERS SIDE. FUNNY THEY ARE RECALLING THIS MODEL CAR FOR THIS POTENTIAL PROBLEM, BUT MY 2004 SANTA FE ACTUALLY HAD THIS FAILURE AND IT IS NOT COVERED ! *TR

NHTSA ID

10703046

Incident

Mar 10, 2014

Mileage

99,980 mi

HYUNDAI RECALL CAMPAIGN 124/THE DEALER ORDERED THE FRONT COIL SPRING ON 12/16/2014 AND HAS NEVER RECEIVED IT. HYUNDAI CAN NOT TELL THEM WHERE THE PART IS AND HAS NOT BEEN HELPFUL IN LOCATING ANOTHER PART. A TIRE BURST DUE TO THE RECALLED PART SO THE CAR HAS BEEN SITTING UNDRIVEABLE AT THE MAGUIRE DEALERSHIP IN ITHACA NY FOR OVER A MONTH. AS A CONSUMER WE HAVE NOT BEEN ABLE TO GET ANY ANSWERS FROM HYUNDAI. THIS IS A RECALLED PART AND THEY ARE NOT MAKING ANY EFFORT TO FIX THE VEHICLE. *TR

NHTSA ID

10672872

Incident

Dec 16, 2014

TL* THE CONTACT OWNS A 2004 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THERE WAS A LOUD NOISE COMING FROM THE FRONT END AS THE VEHICLE VEERED TO THE RIGHT. THE VEHICLE WAS SHIFTED TO PARK TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FRONT DRIVER'S SIDE COIL SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. ADDITIONALLY, THE CONTACT NOTICED THAT THE COIL SPRING OF THE FRONT PASSENGER'S SIDE FRACTURED. THE VEHICLE WAS TOWED TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V350000 (SUSPENSION). THE FAILURE MILEAGE WAS 92,000.

NHTSA ID

10668296

Incident

Dec 10, 2014

Mileage

92,000 mi

TOOK MY HYUNDAI SANTA FE IN FOR THE RECALL ON THE SPRING ISSUE. AFTER RETURNING HOME AND LOOKING AT THE WORK ORDER THAT LISTED THEIR ACTIVITY AS INSTALLING A ?FRONT SPRING PROTECTOR INSTALLATION,? I CALLED THEIR NATIONAL CONSUMER HELP NUMBER AND ASKED ABOUT THE PARAMETERS USED IN EVALUATING THE REPAIR DECISION. HER ANSWER WAS: THE DEALER WILL INSPECT AND DO EITHER A SPRING REPLACEMENT IF SEVER DAMAGE IS FOUND OR INSTALL A FRONT SPRING PROTECTION KIT AND SPRAY APPLICATION (OF SOMETHING) IF MODERATE DAMAGE IS FOUND. I QUESTIONED THE PARAMETERS FOR LEADING TO A DECISION, THE FIRST PERSON I TALKED TO SAID IT WAS THE DEALERS RESPONSIBILITY. I RESPONDED BY ASKING FOR A SUPERVISOR, AFTER TRANSFER SHE REPEATED THE PREVIOUS ANSWER. I HAVE BEEN INVOLVED IN MANY STRUCTURAL EVALUATIONS OF RUSTY STRUCTURAL ELEMENTS. ONE CANNOT JUST EYEBALL A SITUATION LIKE THIS, THERE ARE PARAMETERS FOR THE REPAIR OR REPLACEMENT. I FOUND THE SUPERVISORS ANSWER, THAT SHE COULD NOT DIRECT ME TO A CORPORATE ENGINEERING OFFICE FOR SPECIFIC DESIGN PARAMETERS AND THAT THE DEALERS WOULD BE MAKING THE DECISIONS WAS QUESTIONABLE AT BEST IN TERMS OF THEIR ANSWER, WITH NO DEFINED EVALUATIVE CRITERIA AND THEIR RELIABILITY ON THE DEALERS TO MAKE A SAFETY CHOICE OVER A ECONOMIC ONE. THE RECALL WAS FROM HYUNDAI NOT THE DEALER I PURCHASED FROM. THERE WERE TWO OTHER INSTANCES RELATING TO RUST ON THIS CAR, THE CAR NEEDED TO HAVE ITS FUEL TANK REPLACED A FEW YEARS AGO BECAUSE IT WAS RUSTING AND LEAKING GASOLINE, I HAVE THE EXTENDED BUMPER TO BUMPER 100,000 MILE WARRANTY. LITTLE DID THAT HELP, THEY CLAIMED IT WAS NOT COVERED (WHAT DOES BUMPER TO BUMPER MEAN) AND DENIED COVERAGE. A SEPARATE ISSUE OCCURRED WHEN THE CAR DIED ABOUT 100 YARDS FROM MY SERVICE GARAGE, PUSHED IT IN, THEY FOUND A CORRODED WIRE (WHAT EVER) AND REPLACED IT. WHEN I CALLED FOR REIMBURSEMENT, THEY DENIED IT. *TR

NHTSA ID

10654599

Incident

Nov 12, 2014

Mileage

79,349 mi

I WAS COMING HOME FROM THE STORE AND HAD JUST TURNED INTO MY DRIVEWAY WHEN MY CAR SUDDENLY VEERED TO THE RIGHT AND STOPPED. I HEARD A LOUD NOISE AND THE ENTIRE SIDE OF MY CAR COLLAPSED ON THE RIGHT SIDE. SOMETHING WAS STICKING INTO THE TIRE. I HAD TO HAVE IT TOWED TO THE DEALERS AND REPAIRED. IT COST US OVER $500. IT WAS STILL UNDER THE DEALERS WARRANTY, BUT WAS NOT COVERED. WE FEEL WE SHOULD BE REIMBURSED. *TR

NHTSA ID

10654484

Incident

Mar 10, 2009

Mileage

50,000 mi

2004 HYUNDAI SANTA FE. CONSUMER WRITES IN REGARDS TO FRONT COIL SPRING RECALL. *SMD THE CONSUMER STATED SHE WAS DRIVING AT A SLOW SPEED, WHEN THE FRONT COIL SPRING FAILED AND THE VEHICLE IMMEDIATELY CAME TO STOP WITH THE COIL SPRING PUSHING AGAINST THE RIGHT TIRE . THE CONSUMER IS SEEKING REIMBURSEMENT FOR THE DECEMBER 19, 2011 INCIDENT. *JB

NHTSA ID

10652255

Incident

Dec 19, 2011

ON 12/31/2012, THE COIL SPRING ON MY 2004 HYUNDAI SANTA FE FRACTURED AND PUNCTURED THE RIGHT FRONT TIRE OF THE VEHICLE. I PAID UPWARDS OF $2000 ON 1/7/2013 TO HAVE THIS REPAIRED. I HAVE SINCE TRADED IN THE VEHICLE AND NO LONGER OWN IT. I RECENTLY RECEIVED A RECALL NOTICE FROM HYUNDAI USA DESCRIBING THE SAME COIL SPRING FRACTURE THAT I EXPERIENCED A COUPLE OF YEARS EARLIER. THIS RECALL IS CALLED 'CAMPAIGN124' BY HYUNDAI. TODAY (11/4/2014), I CALLED TO INQUIRE ABOUT THE POSSIBILITY FOR SOME REIMBURSEMENT FOR THE REPAIR I HAD PERFORMED AFTER MY INCIDENT. I WAS INFORMED THAT THIS WAS NOT POSSIBLE SINCE I NO LONGER OWNED THE VEHICLE AND THE REPAIR COULD NOT BE INSPECTED BY HYUNDAI, I DON'T FEEL THAT THIS IS RIGHT AND I SHOULD BE ENTITLED TO SOME REIMBURSEMENT. IF REQUESTED, I WOULD BE ABLE TO PROVIDE DETAIL OF THE WORK PERFORMED BY THE MECHANIC WHO PERFORMED THE SERVICE. *TR

NHTSA ID

10652463

Incident

Dec 31, 2012

Mileage

160,000 mi

TL* THE CONTACT OWNS A 2004 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, A LOUD NOISE EMITTED FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FRONT COIL SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V435000 (SUSPENSION). THE FAILURE MILEAGE WAS 70,000.

NHTSA ID

10651487

Incident

Sep 15, 2014

Mileage

70,000 mi

TL* THE CONTACT OWNS A 2004 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 40 MPH, A LOUD NOISE EMITTED FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FRONT COIL SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

NHTSA ID

10650853

Incident

Sep 15, 2014

Mileage

70,000 mi