RoadVitals

2009 INFINITI M

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Jan 3, 2012
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
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InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains 1 NHTSA owner-reported complaint for the 2009 INFINITI M, most frequently naming the powertrain (other) category. 10 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Powertrain (other)1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Powertrain (other)
Filed Jan 3, 2012

I RECENTLY BOUGHT A 2009 INFINITI M35. MY VEHICLE AND PROBABLY MANY OTHER 2009 INFINITIS WITH THE 7-SPEED TRANSMISSION HAS THE FOLLOWING ISSUES: 1) HARSH DOWNSHIFTS: THE VEHICLE SUDDENLY DOWNSHIFTS AND THIS ACTION BRAKES THE VEHICLE SIGNIFICANTLY WITHOUT THE DRIVER'S WILL. IF THERE IS ANOTHER VEHICLE FOLLOWING CLOSELY IT MIGHT CRASH THE INFINITI FROM BEHIND. 2) LAG OF POWER: SOMETIMES THE CAR IS "SEARCHING" FOR THE RIGHT GEAR, RESULTING IN A LAG OF POWER. THIS IS VERY DANGEROUS ESPECIALLY WHILE MERGING INTO HIGHWAYS SINCE THE CAR SOMETIMES DELAYS/REFUSES TO ACCELERATE. 3) DOWNSHIFTS AT WRONG TIME: I WILL DESCRIBE THIS ISSUE USING AN EXAMPLE. ASSUME YOU MAKE A FULL STOP AT A STOP SIGN. THE CAR STILL HAS 2ND OR 3RD GEAR EVEN IF THE CAR HAS STOPPED COMPLETELY. WHEN YOU BEGIN ACCELERATING THE CAR DOWNSHIFTS TO 1ST GEAR, WHICH PUSHES THE CAR FORWARD IN A VERY HARSH WAY. VERY DANGEROUS IN CITY DRIVING. (IMAGINE WHAT HAPPENS WHEN YOU DOWNSHIFT FORM 3RD OR 2ND GEAR TO 1ST GEAR WHILE THE CAR IS MOVING WITH 5-10MPH AND 2500RPM). THIS ABOVE ISSUES EXIST NOT ONLY IN THE 2009 M35 MODEL BUT IN OTHER MODELS WITH THE 7-SPEED TRANSMISSION LIKE THE 2009 G37 AND OTHERS. THE ISSUE PROBABLY EXISTS IN LATER YEAR MODELS. ON 1/2/2012 I HAD A CALL WITH INFINITI CUSTOMER AFFAIRS, THEY VERIFIED THAT INFINITI IS AWARE OF THE ISSUE AND THAT THEY ARE WORKING ON A SOFTWARE UPDATE. HOWEVER, SOME VEHICLES HAVE BEEN ALREADY 3-YEARS OLD AND THEIR OWNERS ARE STILL WAITING FOR A FIX. MOREOVER INFINITI RELEASED TECHNICAL BULLETIN ITB09-032B TO ADDRESS THE HARSH DOWNSHIFT ISSUE, BUT IN MY OPINION THAT ONLY PARTIALLY IMPROVED THE ISSUE. THERE ARE PLENTY OF INTERNET SITES WHERE MANY OTHER INFINITI CUSTOMERS COMPLAINT ABOUT THE 7-SPEED TRANSMISSION. HERE IS JUST ONE LINK. HTTP://TOWNHALL-TALK.EDMUNDS.COM/WEBX/.F1FBF24?DISPLAYRECENT. *TR

NHTSA ID
10442230
Incident
Dec 21, 2011

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

ITB-08-024A

AIR BAGS

INFINITI: SRS PRECAUTIONS DURING SERVICE. INCLUDED IN THE RESTRAINTS SECTION OF THE ELECTRONIC SERVICE MANUAL (ESM) FOR EACH VEHICLE IS INFORMATION NECESSARY TO SERVICE THE SUPPLEMENTAL RESTRAINT SYSTEM (SRS) SAFELY. IMPROPER MAINTENANCE, INCLUDING INCORRECT REMOVAL AND INSTALLATION OF THE SRS, CAN LEAD TO A SERIOUS INJURY OR DEATH CAUSED BY UNINTENTIONAL ACTIVATION OF THE SRS. NO MODEL OR MODEL YEARS LISTED. *PE UPDATED 2/21/14. *PE

ITB-03-051-C

EXTERIOR LIGHTING; EXTERIOR LIGHTING:BRAKE LIGHTS; EXTERIOR LIGHTING:HEADLIGHTS; EXTERIOR LIGHTING:HEADLIGHTS:CONCEALMENT DEVICES; EXTERIOR LIGHTING:TAIL LIGHTS; EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT

INFINITI: EXTERIOR LAMP FOGGING. WATER IN THE EXTERIOR LAMPS. THIS IS GENERALLY NOT DUE TO A DEFECT. ALL CURRENT EXTERIOR LAMP ASSEMBLIES ARE VENTED TO THE ATMOSPHERE (NOT SEALED). MOISTURE IN THE AIR SOMETIMES TRAVELS INTO AND OUT OF THE LAMP ASSEMBLY THROUGH THESE VENTS. NECESSARY TO ALLOW FOR EXPANSION AND CONTRACTION OF AIR FROM TEMPERATURE VARIATIONS (WARMER OR COLDER) WITHOUT DAMAGE TO THE LAMP. CERTAIN ENVIRONMENTAL CONDITIONS MAY CAUSE MOISTURE TO CONDENSE. FOGGING/CLOUDINESS SHOULD DISAPPEAR OVER TIME WHEN THE LAMP IS IN A DRY ENVIRONMENT. *PE UPDATED 7/28/10. *PE UPDATED 12/9/13. *PE

ITB12-018

ELECTRICAL SYSTEM:IGNITION:MODULE

INFINITI: THE ELECTRONIC CONTROL MODULE (ECM) NEEDS TO BE REPLACED ON A 2004 MY AND LATER VEHICLE. *JS

ITB-12-005

LATCHES/LOCKS/LINKAGES:DOORS:LATCH; STRUCTURE:BODY:DOOR

INFINITI: VEHICLES USING INTELLIGENT KEY SYSTEM AND/OR DOOR REQUEST SWITCH CAN NOT LOCK OR UNLOCK VEHICLE DOORS. *PE

ITB-09-050

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

INFINITI: TIRE PRESSURE MONITORING SYSTEM (TPMS) WARNING LIGHT ON/BLINKING. NO MODELS OR MODEL YEARS LISTED. *PE UPDATED ON 08-11-2011. *KB

ITB-10-027

EXTERIOR LIGHTING:HEADLIGHTS

INFINITI: A XENON HEADLAMP IS NOT FUNCTIONING BECAUSE OF AN ISSUE INSIDE THE HEADLAMP ASSEMBLY (AN INTERNAL ISSUE). REFER TO THE APPROPRIATE SERVICE MANUAL, FOLLOW THE DIAGNOSTIC AND REPAIR INFORMATION FOR XENON HEADLAMPS. *PE

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

INFINITI M by model year
YearComplaintsRecallsInvestigationsIssue Index
2012120—
2011510—
2010000—
2009Viewing100—
2008100—
2007300—
2006000—
2005000—
2004200—
2003200—
2002000—
2001000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.