RoadVitals

2007 INFINITI M

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest May 18, 2012
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
0
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2007 INFINITI M, most frequently naming the interior & seats and other / unspecified categories. 15 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Interior & seats266.7%
  • Other / unspecified133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Other / unspecified
Filed May 18, 2012

2011 INFINITI M37X. CONSUMER WRITES IN REGARDS TO FAILED VOICE RECOGNITION BLUETOOTH SYSTEM *TGW THE CONSUMER STATED WHEN HE ATTEMPTED TO SYNC HIS I-PHONE TO THE BLUETOOTH SYSTEM, HE IMMEDIATELY FOUND THERE WERE NUMEROUS FAILURES IN THE VOICE RECOGNITION BLUETOOTH SYSTEM. HE TOOK THE VEHICLE BACK TO THE DEALER ON AT LEAST THREE OCCASIONS WHERE THE DEALER TRIED TO HELP HIM WITH THE SPEECH PATTERNS. THE DEALER VERIFIED THE ERROR AND ALSO REPLACED THE MICROPHONE IN THE VOICE RECOGNITION BLUETOOTH SYSTEM. THE SYSTEM FAILED APPROXIMATELY 1 OUT OF 4 OR 1 OUT OF 5 TIMES WHEN IT WAS USED. A FACTORY REPRESENTATIVE WAS SENT OUT TO TEST THE SYSTEM IN FEB 2012. THE CONSUMER WAS INFORMED THE FACTORY REPRESENTATIVE TESTED THE SYSTEM WHILE PARKED, WITH THE ENGINE RUNNING AND NO ERROR WAS REPORTED. *JB THE CONSUMER STATED WHEN A DIALED NUMBER WAS USED FREQUENTLY, THE VOICE RECOGNITION SYSTEM WOULD INCORRECTLY INTERPRET HIS VOICE. UPDATED CONSUMER LETTER 06/29/12. *JB UPDATED 07/03/12. *JB

NHTSA ID
10459413
Incident
May 1, 2012
Interior & seats
Filed Mar 16, 2007

INFINITI M45 - 2007. WHEN THE DOORS ARE LOCKED, YOU CANNOT OPEN THE DOORS WITH THE HANDLE, UNLESS YOU PHYSICALLY UNLOCK THE DOORS FIRST. I BELIEVE IN AN EMERGENCY, AN OCCUPANT IN THE CAR COULD PANIC AND NOT GET OUT. THEY WOULD BELIEVE THEY ARE TRAPPED IN THE CAR. THE CAR DOES NOT AUTOMATICALLY LOCK WHEN YOU PUT IT INTO GEAR OR START THE CAR, LIKE MOST OTHER MAKES. THIS POTENTIALLY COULD LEAD TO THIS VEHICLE BEING CARJACKED MORE THAN OTHERS, SINCE MANY PEOPLE FORGET TO LOCK THEIR DOORS.

NHTSA ID
10185321
Incident
Mar 16, 2007
Interior & seats
Filed Feb 9, 2007

I CONTACTED BBB BECAUSE I WAS UNABLE TO GET A SATISFACTORY RESOLUTION FROM INFINITI REGARDING MY SEAT MOVEMENT PROBLEM IN MY 2006 INFINITI M35. I PURCHASED THE VEHICLE ON JANUARY 22, 2006 FROM GLENDALE INFINITI. BY MARCH I WAS ALREADY EXPERIENCING MOVEMENT WITH MY DRIVER'S SEAT WHEN ACCELERATING OR BRAKING. MOVEMENT IS LARGE ENOUGH TO CAUSE MY BODY TO LEAP FORWARD AND, ON OCCASION, CAUSE A SLIGHT BIT OF WHIPLASH. I BROUGHT IN MY VEHICLE MANY TIMES TO HAVE THIS REPAIRED. THEY REPLACED THE SEAT TRACK TWICE BUT THE PROBLEM STILL EXISTS. NOW THEY ARE CLAIMING IT IS NORMAL OPERATION AND ARE REFUSING TO REPAIR IT. *JB

NHTSA ID
10182093
Incident
Jan 4, 2007

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

ITB-08-024A

AIR BAGS

INFINITI: SRS PRECAUTIONS DURING SERVICE. INCLUDED IN THE RESTRAINTS SECTION OF THE ELECTRONIC SERVICE MANUAL (ESM) FOR EACH VEHICLE IS INFORMATION NECESSARY TO SERVICE THE SUPPLEMENTAL RESTRAINT SYSTEM (SRS) SAFELY. IMPROPER MAINTENANCE, INCLUDING INCORRECT REMOVAL AND INSTALLATION OF THE SRS, CAN LEAD TO A SERIOUS INJURY OR DEATH CAUSED BY UNINTENTIONAL ACTIVATION OF THE SRS. NO MODEL OR MODEL YEARS LISTED. *PE UPDATED 2/21/14. *PE

ITB-03-051-C

EXTERIOR LIGHTING; EXTERIOR LIGHTING:BRAKE LIGHTS; EXTERIOR LIGHTING:HEADLIGHTS; EXTERIOR LIGHTING:HEADLIGHTS:CONCEALMENT DEVICES; EXTERIOR LIGHTING:TAIL LIGHTS; EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT

INFINITI: EXTERIOR LAMP FOGGING. WATER IN THE EXTERIOR LAMPS. THIS IS GENERALLY NOT DUE TO A DEFECT. ALL CURRENT EXTERIOR LAMP ASSEMBLIES ARE VENTED TO THE ATMOSPHERE (NOT SEALED). MOISTURE IN THE AIR SOMETIMES TRAVELS INTO AND OUT OF THE LAMP ASSEMBLY THROUGH THESE VENTS. NECESSARY TO ALLOW FOR EXPANSION AND CONTRACTION OF AIR FROM TEMPERATURE VARIATIONS (WARMER OR COLDER) WITHOUT DAMAGE TO THE LAMP. CERTAIN ENVIRONMENTAL CONDITIONS MAY CAUSE MOISTURE TO CONDENSE. FOGGING/CLOUDINESS SHOULD DISAPPEAR OVER TIME WHEN THE LAMP IS IN A DRY ENVIRONMENT. *PE UPDATED 7/28/10. *PE UPDATED 12/9/13. *PE

ITB12-018

ELECTRICAL SYSTEM:IGNITION:MODULE

INFINITI: THE ELECTRONIC CONTROL MODULE (ECM) NEEDS TO BE REPLACED ON A 2004 MY AND LATER VEHICLE. *JS

ITB-12-005

LATCHES/LOCKS/LINKAGES:DOORS:LATCH; STRUCTURE:BODY:DOOR

INFINITI: VEHICLES USING INTELLIGENT KEY SYSTEM AND/OR DOOR REQUEST SWITCH CAN NOT LOCK OR UNLOCK VEHICLE DOORS. *PE

ITB-09-050

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

INFINITI: TIRE PRESSURE MONITORING SYSTEM (TPMS) WARNING LIGHT ON/BLINKING. NO MODELS OR MODEL YEARS LISTED. *PE UPDATED ON 08-11-2011. *KB

ITB-10-027

EXTERIOR LIGHTING:HEADLIGHTS

INFINITI: A XENON HEADLAMP IS NOT FUNCTIONING BECAUSE OF AN ISSUE INSIDE THE HEADLAMP ASSEMBLY (AN INTERNAL ISSUE). REFER TO THE APPROPRIATE SERVICE MANUAL, FOLLOW THE DIAGNOSTIC AND REPAIR INFORMATION FOR XENON HEADLAMPS. *PE

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

INFINITI M by model year
YearComplaintsRecallsInvestigationsIssue Index
2012120—
2011510—
2010000—
2009100—
2008100—
2007Viewing300—
2006000—
2005000—
2004200—
2003200—
2002000—
2001000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.