RoadVitals

2004 INFINITI M

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Mar 2, 2012
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
0
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2004 INFINITI M, most frequently naming the fuel system category. 7 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Fuel system2100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Fuel system
Filed Mar 2, 2012

AFTER APPROX. 60,000 MILES I BEGAN TO STALL OUT. THIS HAPPENED 2 TIMES BEFORE I COMPLETELY FIGURED OUT THAT I WAS OUT OF GAS BUT YET MY FUEL GAUGE READ HALF A TANK OR MORE. AFTER STALLING A 3RD TIME AND FOUND OUT THAT IT WAS MISREADING THE FUEL LEVEL AND LUCKILY I HAD PURCHASED A GAS JUG TO CARRY IN MY TRUNK AT ALL TIMES. INFINITI REFUSED TO GIVE ME A FREE EVALUATION, $140 COST, AND I ENDED UP HAVING THE SENDING UNIT REPLACED 700$ PLUS IN REPAIR. AFTER ALL THIS THE CAR HAD THE SAME PROBLEMS. DURING THESE TIMES IN STALLED I WAS ON A MAJOR BRIDGE IN NORTHERN NEW JERSEY. IN PANIC I TRIED TO GET ONTO THE SHOULDER AND FEEL MY CAR SEAT MY ALSO BE OFF-ALIGNMENT NOW DUE TO TRYING TO JERK MY BODY AROUND TO SEE TRAFFIC COMING ON THE BRIDGE WHEN MY CAR COMPLETELY STOPPED. I NOW HAVE A CAR THAT STILL NEEDS A NEAR INSTRUMENT CLUSTER, AND MAYBE A BROKEN DRIVER'S SEAT. I SPEND APPROX. $1200-$1500 IN TOWING/REPAIRS/GAS AND MANY MORE IN HEADACHES.TO MAKE MATTERS WORSE THE WHEN I STALLED I HAD TO LEAVE MY CAR FOR HOURS IN A PARKING LOT UNTIL I COULD GET GAS OR A TOW, AND A ROCK HIT MY WINDSHIELD FROM THE BRIDGE ABOVE AND NOW HAVE A CRACKED. INFINITI HAS TAKEN NO RESPONSIBILITY IN THIS MANNER AND AFTER SPENDING A LOT OF MONEY (AN ADDITIONAL $100 FOR A USED TEMPORARY INSTRUMENT CLUSTER AND $140 FOR THE ESTIMATE AT THE DEALERSHIP), I STILL HAVE A CAR THAT NEEDS A NEW INSTRUMENT CLUSTER, WINDSHIELD, AND PROBABLY A DRIVER SEAT PART THAT CONTROLS THE MOVEMENT. THEY DIDN'T EVEN OFFER A DISCOUNT FOR REPAIRS.NOW, I CAN'T SELL THE CAR MORALLY WITHOUT TELLING THE BUYER OF THE ISSUES. I DON'T WANT TO CONTINUE TO DRIVE AN UNSAFE VEHICLE, AND I DON'T KNOW WHAT TO DO .... I FEEL THAT 2003-2004 INFINITI M45 OWNERS ARE BEING PUNISHED BECAUSE THIS CAR WAS ONLY MADE FOR 2 YEARS AND BECAUSE OF THE HIGH PRICE TAG THERE AREN'T AS MANY SOLD IN THE US. THAT DOESN'T MEAN THIS ISN'T A HUGE ISSUE. *TR

NHTSA ID
10450092
Incident
Sep 9, 2010
Mileage
60,000 mi
Fuel system
Filed Jan 30, 2012

GAS GAUGE ASSEMBLY WAS GIVING INCORRECT AMOUNT OF FUEL IN THE TANK. I RAN OUT OF GAS AND WAS STRANDED BACK IN 2009. HAD INFINITI REPLACE AND FIXED THE UNIT. NOW TWO YEARS AND ABOUT 20K MILES LATER THE FUEL GAUGE ASSEMBLY IS NOT WORKING AGAIN AS CONFIRMED BY INFINITI SERVICE TODAY (1/30/2012). I'VE READ MANY POST WHERE THIS SEEMS TO BE AN ISSUE WITH THE 2003-2004 M45 MODELS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT

NHTSA ID
10445823
Incident
Sep 1, 2009
Mileage
62,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

ITB-08-024A

AIR BAGS

INFINITI: SRS PRECAUTIONS DURING SERVICE. INCLUDED IN THE RESTRAINTS SECTION OF THE ELECTRONIC SERVICE MANUAL (ESM) FOR EACH VEHICLE IS INFORMATION NECESSARY TO SERVICE THE SUPPLEMENTAL RESTRAINT SYSTEM (SRS) SAFELY. IMPROPER MAINTENANCE, INCLUDING INCORRECT REMOVAL AND INSTALLATION OF THE SRS, CAN LEAD TO A SERIOUS INJURY OR DEATH CAUSED BY UNINTENTIONAL ACTIVATION OF THE SRS. NO MODEL OR MODEL YEARS LISTED. *PE UPDATED 2/21/14. *PE

ITB-03-051-C

EXTERIOR LIGHTING; EXTERIOR LIGHTING:BRAKE LIGHTS; EXTERIOR LIGHTING:HEADLIGHTS; EXTERIOR LIGHTING:HEADLIGHTS:CONCEALMENT DEVICES; EXTERIOR LIGHTING:TAIL LIGHTS; EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT

INFINITI: EXTERIOR LAMP FOGGING. WATER IN THE EXTERIOR LAMPS. THIS IS GENERALLY NOT DUE TO A DEFECT. ALL CURRENT EXTERIOR LAMP ASSEMBLIES ARE VENTED TO THE ATMOSPHERE (NOT SEALED). MOISTURE IN THE AIR SOMETIMES TRAVELS INTO AND OUT OF THE LAMP ASSEMBLY THROUGH THESE VENTS. NECESSARY TO ALLOW FOR EXPANSION AND CONTRACTION OF AIR FROM TEMPERATURE VARIATIONS (WARMER OR COLDER) WITHOUT DAMAGE TO THE LAMP. CERTAIN ENVIRONMENTAL CONDITIONS MAY CAUSE MOISTURE TO CONDENSE. FOGGING/CLOUDINESS SHOULD DISAPPEAR OVER TIME WHEN THE LAMP IS IN A DRY ENVIRONMENT. *PE UPDATED 7/28/10. *PE UPDATED 12/9/13. *PE

ITB12-018

ELECTRICAL SYSTEM:IGNITION:MODULE

INFINITI: THE ELECTRONIC CONTROL MODULE (ECM) NEEDS TO BE REPLACED ON A 2004 MY AND LATER VEHICLE. *JS

ITB-09-050

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

INFINITI: TIRE PRESSURE MONITORING SYSTEM (TPMS) WARNING LIGHT ON/BLINKING. NO MODELS OR MODEL YEARS LISTED. *PE UPDATED ON 08-11-2011. *KB

ITB-10-006A

POWER TRAIN:MANUAL TRANSMISSION

INFINITI: 5 SPEED A/T DTC DIAGNOSES FOR P1701, P1702, P1703, P1704, P1705, P1754, P1759, P1764, P1769, P1774. APPLIES TO RE 5R05A ONLY TRANSMISSIONS (5 SPEED A/T). IF ONE OR MORE DTCS LISTED ARE FOUND STORED IN SELF DIAGNOSIS, USE THE REPAIR FLOW CHART TO ASSIST IN DIAGNOSIS. *PE

ITB-09-062

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

INFINITI: VENT CONTROL VALVE REPLACEMENT. NO APPLIED VEHICLES AFFECTED: ALL MODELS; NO MODEL YEARS LISTED. *PE

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

INFINITI M by model year
YearComplaintsRecallsInvestigationsIssue Index
2012120—
2011510—
2010000—
2009100—
2008100—
2007300—
2006000—
2005000—
2004Viewing200—
2003200—
2002000—
2001000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.