2014 INFINITI Q50 Brakes Problems

On April 2nd I took my vehicle into the dealer for recall servicing. After leaving the dealer I had my vehicle inspected the next day by a third party repair shop and my brake caliper was missing the main bolt that connects to the brake pad. Brake pads were also less than 5% wear remaining. Myself and others were put in serious danger if my brakes had failed due to this serious oversight and disregard. My suspension also was unsafe in the rear but the dealer carried out a multi point inspection stating everything passed.

NHTSA ID

11729283

Incident

Apr 2, 2026

Traction Control did not function when needed. I had my breaks and rotors replaced two days prior to the accident, which may have had an impact on the performance of the vehicle. Insurance representatives did look over the vehicle, as it is now in their possession. However, I do not feel as though they took the time to look into my concerns. There was no warnings on the Dash.

NHTSA ID

11566220

Incident

Dec 17, 2023

MY VEHICLE HAS HAD TO HAVE MY ROTORS REPLACED 5 TIMES OR MORE IN A SINGLE YEAR. THE DEALER SAID THAT THESE ROTORS GET HOT AND CREATE HOT SPOTS WHICH IN TURN REQUIRES NEW ROTORS AND BRAKES EVERY 2-3 MONTHS. THIS IS AN EXPENSIVE COST FOR SUCH A LUXURY VEHICLE. THERE IS A RISK THAT THESE ROTORS WILL CONTINUE TO BURN THROUGH THE PADS LEAVING DRIVERS WITHOUT PROPER BRAKING SYSTEMS.

NHTSA ID

11404507

Incident

Jan 1, 2020

Mileage

35,000 mi

VEHICLE WOULD NOT START AND DETERMINED THAT BATTERY WAS DEAD. ARRANGED FOR JUMP START (THROUGH MY ROADSIDE ASSISTANCE PROGRAM) BUT VEHICLE WOULD STILL NOT START. HAD VEHICLE TOWED TO INFINITI DEALERSHIP. THEY FIGURED OUT A WAY TO CHARGE CAR (WASN'T ACCESSIBLE VIA FRONT HOOD SINCE A HYBRID) AND FOUND A WAY TO OPEN TRUCK TO DIRECT ACCESS AND CHARGE BATTERY. UPON CAR STARTING, VARIOUS ERROR CODES APPEARED. CAR DEALERSHIP HAD NO KNOWLEDGE OF WHAT THEY MEANT AS THEY HAD NOT SEEN THEM BEFORE. I CONTACTED INFINITI CORPORATE AND THEY ASSOCIATED THE CODES WITH A PREVIOUS DAS VOLUNTARY RECALL. HOWEVER, UPON FURTHER INVESTIGATION BY DEALERSHIP, IT WAS DETERMINED THAT DAS UPDATE WAS ALREADY APPLIED. TO DETERMINE THE ROOT CAUSE, I WAS TOLD IT WOULD REQUIRE THE CAR TO BE PARTIALLY DISASSEMBLED. AS TWO OF THE CODES POINTS TO A BRAKING SYSTEM ISSUE, AND ONE TO THE CHASSIS SYSTEM, I WANTED TO VERIFY IF THIS IS A SAFETY ISSUE AND IF A RECALL IS NEEDED. (SEE ATTACHMENTS FOR REFERENCE)

NHTSA ID

11391030

Incident

Jan 24, 2021

WHILE DRIVING MY VEHICLE TODAY APPROXIMATELY AT 4:20 PM MST, MY STEERING AND BRAKING SYSTEM STOPPED WORKING WHILE I WAS DRIVING AND AS I WAS APPROACHING AN INTERSECTION LOCATED HERE IN COLORADO SPRINGS, CO. THIS SCARED ME AND I THOUGHT I WAS ABOUT TO DIE. IS THERE A RECALL ON THE 2014 INFINITI Q50 HYBRID STEERING AND BRAKING SYSTEM? IF SO, WHAT DO I DO ABOUT THESE ISSUES? SO MANY LIVES ARE AT DANGER WITH THIS VEHICLE AND ITS STEERING AND BRAKE SYSTEMS. THIS MUST BE FIXED IMMEDIATELY! I'M IN LAW ENFORCEMENT AND THIS COULD BE CATASTROPHIC FOR INFINITI AND NISSAN. *TR

NHTSA ID

11321140

Incident

Apr 14, 2020

WHILE DRIVING, THE CAR LOST ALL POWER, STEERING AND BREAKING CAPABILITIES. ALL OF THE DASH WARNING LIGHTS LIT UP. INFINITY REPLACED THE ABS SYSTEM.

NHTSA ID

11287501

Incident

Oct 22, 2019

Mileage

94,000 mi

I WAS PULLING OFF FROM THE GROCERY STORE AND MY CAR STALLED LIKE IT DIDNT WANTTO GO. SO I STOPPED AND PUT IT BACK IN PARK AND THEN STARTED TO PROCEED AGAIN....THATS WHEN I GOT ALL THE FLASHING ERRORS FOR MY AWD AND THE CHASSIS SYSTEM. THE REAR RIGHT ABS SENSOR IS THE PROBLEM PER THE DEALER. MY AWD ERROR LIGHT AND CHASSIS SYSTEM ERROR LIGHT ARE ON ALONG WITH THE ABS LIGHT. I'VE READ UP ON ALOT OF PEOPLES COMMENTS ABOUT THE SAME PROBLEM. THIS ISSUE NEEDS TO BE DEALT WITH WITH THE MANUFACTURER AS THIS SEEMS TO HAPPEN MORE OFTEN AFTER THE WARRANTY RUNS OUT. THIS IS MY SECOND INFINITI CAR, AND WAS HOPING NOT TO RUN INTO THESE EXPENSIVE SENSOR ISSUES ALL OVER AGAIN. MY NEXT CAR WILL NOT BE AN INFINITI.

NHTSA ID

11174721

Incident

Jan 26, 2019

Mileage

54,500 mi

MY INFINITI Q50 2014 HAS INTERMITTENT BRAKE BOOSTER PUMP FAILURE THAT CAUSES DIMINISHED BRAKING POWER AT ALL SPEEDS AND AT A SLIPS AT A STOP. THE DIMINISHED BRAKING AFFECTS STOPPING DISTANCES AND TRIGGERS EMERGENCY COLLISION WARNINGS AND IMPACT MITIGATION LIKE SEAT BELT TIGHTENING WHILE DRIVING. THE CONDITION HAS HAPPENED FOR THE LAST 24 MONTHS. INFINITI REFUSED TO ADDRESS UNTIL THEY WITNESSED THE CONDITION. IN LATE 2016 I WAS ABLE TO SHOW THEM WHEN IT WAS HAPPENING. THEIR TECH DIAGNOSED THE BRAKE BOOSTER AS THE ISSUE AND REPAIRED. IN MAY 2017 THE CONDITIONS ARE NOW REPEATING. INFINITI AGAIN IS REFUSING TO ADDRESS UNLESS THEY CAN WITNESS. THE CAR BRAKING IS UNSAFE WITH THIS CONDITION, PARTICULARLY AS YOU HAVE NO ABILITY TO KNOW WHEN THE INTERMITTENT CONDITION WILL OCCUR. I HAVE EMAIL TRAILS OF ALL REPORTS EACH ONE IT HAPPENED AND SERVICE COMMUNICATIONS WITH THE DEALERSHIP. UPDATED 10/11/17 *BF UPDATED 12/11/2017*JS

NHTSA ID

10992962

Incident

May 25, 2017

Mileage

50,000 mi

THIS VEHICLE HAS AN ELECTRONIC BRAKING SYSTEM THAT HAS MADE THIS CAR HANDLE ERRATICALLY AND EXTREMELY UNSAFE IN TRAFFIC SITUATIONS. WHILE TRAVELING AT SPEED IF TRAFFIC IN FRONT OF YOU HAPPENS TO BRAKE OR SWERVE IN FRONT OF YOU THIS CAR WILL BRAKE UNCONTROLLABLY WITHOUT NOTICE MAKING IT NEARLY IMPOSSIBLE TO AVOID A COLLISION OR CHANGE LANES TO MANEUVER AROUND ON OBSTACLE OR CAR. MYSELF AND MY WIFE ARE VERY SCARED TO DRIVE THIS CAR AND IN FREEWAY TRAFFIC YOU CANNOT SAFELY CHANGE LANES. WE FEEL IT IS ONLY A MATTER OF TIME BEFORE THIS POORLY DESIGNED SYSTEM WHICH CANNOT BE DISABLED WILL RESULT IN COLLISIONS OR DEATH. THIS HAS HAPPENED MORE THAN A DOZEN TIMES SINCE PURCHASE IN APRIL 2014. WE NO LONGER FEEL SAFE DRIVING THIS CAR.

NHTSA ID

10956431

Incident

Sep 1, 2014

Mileage

4,000 mi

UNSAFE VIBRATION AND UNCONTROLLABLE STEERING WHEN BREAKING OVER 40 MPH. SONAR SENSORS DOESN'T NOT WORK AT ALL. WHEN TRAVELING ON THE HIGHWAY OR STREETS AND ABOVE 20 MPH WHEN BREAKING FOR A TRAFFIC LIGHT THERE IS AN INTENSE VIBRATION THAT SHAKES THE CAR AND STEERING WHEEL, ALSO MAKE TURNING, CONTROLLING THE STEERING WHEEL AND STAYING IN THE LANE EXTREMELY DIFFICULT!

NHTSA ID

10949648

Incident

Jan 31, 2017

Mileage

59,989 mi

REAR BRAKE PAD LIFE IS DANGEROUSLY SHORT. I BEGAN TO EXPERIENCE SQUEALING AND VIBRATION UPON BRAKING AFTER ONLY 25,000 MILES. THERE IS NO SUGGESTED REPLACEMENT INTERVAL SO I COULD EASILY SEE SOMEONE IGNORING THE SYMPTOMS OR PUTTING OFF THE PAD REPLACEMENT (MOST PEOPLE EXPECT PADS TO LAST AT LEAST 30,000 MILES). THERE ARE ALSO NO WEAR SENSORS FOR THE REAR BRAKES. SOMEONE COULD EASILY WEAR THROUGH THE PADS AND HAVE A DANGEROUS REAR BRAKE FAILURE SINCE THERE IS NO DISCLOSURE PROVIDED BY INFINITI OF HOW SHORT THE REAR PAD LIFE REALLY IS.

NHTSA ID

10926177

Incident

Oct 10, 2016

Mileage

26,000 mi

MY 2014 INFINITI Q50 SPORT HAS AN UNRESOLVED REOCCURRING PROBLEM WERE AFTER APROX. 20 MILES OF DRIVING THE BRAKE PEDAL WILL SINK SUBSTANTIALLY TOWARDS THE FLOOR AFTER BRAKING. AS THE CAR WILL STILL STOP AFTER THE BRAKES ARE APPLIED THE BRAKING DISTANCE IS LONGER THAN NORMAL AND THE FEELING OF SECURITY IS GREATLY REDUCED. TO DATE THE CAR HAS BEEN BACK TO THE DEALERSHIP 3 TIMES FOR THIS ISSUE. THE FIRST TIME A FULL BRAKE JOB WAS PERFORMED AT MY EXPENSE. WITHIN A COUPLE MONTHS OF THE BRAKE JOB THE PROBLEM CAME BACK. THE CAR WAS RETURNED TO THE DEALER IN JULY 2016 FOR FURTHER EVALUATION. AFTER 2 DAYS OF SHORT TRIAL ROAD TESTING THE CAR WAS RETURNED TO ME WITH THE EXPLANATION THAT THE DEALERSHIP "COULD NOT REPLICATE THE ISSUE" ONE WEEK AFTER THAT THE PROBLEM OCCURRED AGAIN AND I LIMPED THE CAR BACK INTO THE DEALERSHIP AS THE PROBLEM WAS OCCURRING. THEY SEMI ACKNOWLEDGED THE ISSUE AND PROCEEDED TO ORDER A NEW MASTER CYLINDER THAT TOOK 1 MONTH TO COME IN AND GET INSTALLED. I RECEIVED THE CAR BACK ON 8/11/2016 AND IMMEDIATELY NOTICED THE PEDAL WAS STILL LOWER THAN NORMAL BUT OPERATIONAL. AFTER DRIVING FOR ABOUT 50 MILES ON OPEN HIGHWAY THE PROBLEM REOCCURRED AGAIN. ONCE AGAIN I TOOK THE CAR BACK TO THE DEALERSHIP WHERE IT LIES NOW WITH NO RESOLVE. AT THIS POINT I AM AFRAID TO DRIVE THE CAR BECAUSE OF THIS ISSUE AND THE MANY PAST RECALL ISSUES INVOLVING AIR BAGS AND THE ELECTRONIC STEERING SYSTEM. AT THIS POINT I AM LOOKING AT TURNING THE CAR IN WITH 10 REMAINING LEASE MONTHS LEFT AT AN EXPENSE OF $7,000.00. I AM NOT WILLING TO PUT MY LIFE OR THE LIVES OF MY LOVED ONES IN JEOPARDY.

NHTSA ID

10896286

Incident

Jul 22, 2016

Mileage

26,500 mi

WHILE SLOWLY BACKING OUT OF A PARKING SPOT IN A PARKING GARAGE, THE VEHICLE AUTOMATICALLY BRAKED SO ABRUPTLY THAT I THOUGHT I HAD STRUCK SOMETHING IN THE ROADWAY. I GOT OUT TO CHECK AND THE ROADWAY WAS CLEAR. I RETURNED TO THE VEHICLE TO CONTINUE AND IT DID THE SAME THING AGAIN. I WAS THEN ABLE TO CONTINUE. I HAD PREVIOUSLY BEEN TO THE DEALERSHIP WITH ISSUES WITH THE SONAR SYSTEM FOR THE BACKUP COLLISION WARNING AND AVOIDANCE SYSTEM REGISTERING FALSE POSITIVES AND BEEPING ENDLESSLY. COMPONENTS WERE REPLACED. THE PROBLEM CLEARLY WAS NOT FIXED. THIS TECHNOLOGY DOES NOT WORK AND MAKES THE VEHICLE FRIGHTENING TO DRIVE.

NHTSA ID

10568490

Incident

Feb 19, 2014

Mileage

5,950 mi

WHILE TRAVELING ON THE HIGHWAY ON 2/15 AT 65MPH WITH THE INTELLIGENT CRUISE CONTROL SYSTEM ENGAGED, THE VEHICLE AUTOMATICALLY AND ABRUPTLY APPLIED THE BRAKES VERY HARD. THERE WERE NO VEHICLES IN FRONT OF US TO WARRANT ENGAGEMENT OF THE COLLISION AVOIDANCE SYSTEM. AN ERROR MESSAGE DISPLAYED ON THE DASHBOARD. IT WAS EXTREMELY UNSETTLING TO THE POINT THAT MY WIFE NO LONGER WANTS TO TRAVEL IN THE VEHICLE, NOR WILL WE HAVE OUR INFANT SON TRAVEL IN IT. THE VEHICLE HAD PREVIOUSLY ABRUPTLY BRAKED IN LOW SPEED CONDITIONS (IE, PARKING LOTS) FOR NO APPARENT REASON. DEALER HAD PREVIOUSLY REPLACED RADAR SYSTEM COMPONENTS PRIOR TO THE 2/15 INCIDENT. I WILL NO LONGER USE THE DRIVER AIDS AS A RESULT AS THEY ARE CLEARLY NOT SAFE.

NHTSA ID

10568488

Incident

Feb 15, 2014

Mileage

5,899 mi