Driver assistanceElectrical
Filed Jan 29, 2026
MY CAR WAS DRIVING ALONG AND ALL OF A SUDDEN THE STEERING WHEEL GOT EXTREMLY TIGHT AND THE CAR WAS HARD TO STEER, I HAD TO PULL OVER TURN THE CAR OFF AND THE LIGHT WAS STILL ON, I WAS LIKE 2 MILES AWAY FROM MY HOUSE, TALKING TO A NEIGHBOR THAT HAS SAME CAR DIFFERENT YEAR, STATED TO CHECK RECALL HIS CALL DID THE SAMETHING YEARS AGO WHEN WE HAD A COLD (LOW TEMPERATURE) WINTER AND IT WAS REPLACED BY INFINITI DEALER. I NEVER HAD ANY ISSUE WITH THIS CAR UNTIL NOW.IT'S BEEN REALLY COLD. ALSO THIS CAR HAS ISSUES WHEN IT RAINS, IT DOESN'T WANT TO START, I HAVE CHECK OUT MANY VIDEOS STATING THE SUNROOF LEAKS OR TUBES FOR SUNROOF GETS CLOGGED AND LEAKS INTO THE BCM OR ECM SYSTEM CAUSES DAMAGE AND DASH LIGHTS. IM NOT A MECHANIC BUT I KNOW THAT THIS IS SOMETHING INFINITI/NISSIAN SHOULD HIGHLY LOOK INTO. JUST A GIRL,BUT I KNOW MULTIPLE PEOPLE SHOULDN'T BE POSTING THE SAME CONCERNS ON THEIR CARS AND IT'S NOT BEING LOOKED INTO
- NHTSA ID
- 11714276
- Incident
- Dec 1, 2025
ElectricalSteering
Filed Dec 9, 2025
Manually have to unlock the shifter to put into gear with a key and the steering wheel is at 90 degrees all the way to the right and won't move back to standard positioning while driving.
- NHTSA ID
- 11703883
- Incident
- Dec 5, 2025
Electrical
Filed Aug 19, 2025
The contact owns a 2014 Infiniti Q50. The contact stated that while driving at various speeds, the message "No Key Detected" was displayed. The contact waved the key fob around the START/STOP button, and the message ceased. The contact stated that the light around the START/STOP button was orange, but was green before the failure. One day, while driving the vehicle, the engine failed to shut off after shifting into park(P) and pressing the START/STOP button. The contact made several attempts to turn off the vehicle. The message to "Visit the Dealer" was displayed. The vehicle was taken to several independent mechanics before finding a mechanic who was able to turn off the vehicle by removing the starter fuse. The mechanic advised the contact to tow the vehicle to the dealer. The dealer performed a water test and discovered that there was a leak in the sunroof, which had caused the failure. The mechanic discovered that water had leaked through the firewall in the body control module (BCM), causing the failure. The contact was provided with an estimate, and the vehicle was repaired. The contact stated that after the repair, while the vehicle was idling, the vehicle intermittently jerked. There was no warning light illuminated. The manufacturer was not notified of the failure. The failure mileage was approximately 150,000.
- NHTSA ID
- 11681558
- Incident
- Jun 15, 2025
- Mileage
- 150,000 mi
Driver assistanceElectricalPowertrain (other)
Filed Aug 10, 2024
Valve body failure
- NHTSA ID
- 11607663
- Incident
- Jul 12, 2024
ElectricalEnginePowertrain (other)
Filed Oct 1, 2023
Engine overheating and system not keeping engine cool, locks don’t work
- NHTSA ID
- 11547553
- Incident
- Oct 1, 2023
ElectricalFuel system
Filed Apr 21, 2023
A short in the hybrid system's fuse relay caused the air conditioning control unit and compressor to fail. This further shorted out the hybrid junction box causing the hybrid battery recharge and power management system to malfunction. Gas mileage was very adversely affected and the hybrid system would have eventually failed causing a potential safety issue where the vehicle could lose propulsion suddenly while driving.
- NHTSA ID
- 11518218
- Incident
- Apr 18, 2023
ElectricalInterior & seats
Filed Jul 2, 2022
The top of my drivers side heated seat got so hot it melted the leather without the heated button even being pushed in the on position.
- NHTSA ID
- 11472140
- Incident
- Jul 2, 2022
ElectricalEngineSteering
Filed May 9, 2021
ENGINE HAS ROUGH IDLE WHILE IN PARK. EVEN AFTER THE FOLLOWING MAINTENANCE WAS DONE. REPLACING SPARK PLUGS, ENGINE SOFTWARE UPDATE, COOLANT FLUSH, POWER STEERING FLUSH, FUEL SYSTEM CLEAN, NEW MASS AIR FLOW SENSORS BOTH SIDES, SERPENTINE BELT, ALL NEW GASKETS ON TOP PART OF ENGINE, VALVE COVER, INTAKE MANIFOLD, SPARK PLUG TUBE SEALS. FLUSHED REAR AND REAR DIFF AND TRANSMISSION. STEERING IS HEAVY TO TURN. THE COLDER IT IS OUTSIDE THE WORSE THE ENGINE SHAKES. THROTTLE RESPONSE IS DELAYED AT TIMES. TRANSMISSION SHIFTS HARD THE WORSE THE ENGINE SHAKES. COLDER IT IS THE SLOWER THE WINDOWS ROLL UP AND DOWN ALONG WITH THE WIPERS. ENGINE DROPS RPM WHEN TURNING WHEEL WHILE IN PARK. WHEN DRIVING ENGINE DROPS ABOUT 100 - 200 RPM THEN KEEPS GOING BACK UP UNDER ACCELERATION BUT CAUSES TRANSMISSION TO SHIFT HARD. THIS PROBLEM CAUSES THE OUTPUT SHAFT SEAL TO BREAK AND REAR WHEEL SPEED SENSORS WERE REPLACED. AFTER A SHARP TURN CAR HESITATES TO ACCELERATE EVEN IF HARD ON THE GAS. EXTREME COLD TEMPS OUTSIDE MAKE THE ENGINE ALMOST SOUND AS IF SOMETHING INSIDE ENGINE INTERNALS IS NOT RIGHT. HOT AND HUMID WEATHER MAKES IT RUN THE BEST. NO CHECK ENGINE LIGHT PROBLEM STARTED AT 90,000 MILES NOW IM AT 126,000 MILES AND STILL NO FIX AND NO CHECK ENGINE LIGHT. LOSS OF ENGINE POWER. EVEN GOING UP THE SMALLEST HILL INCLINE MAYBE A COUPLE FEET OVER A DISTANCE OF MAYBE 3 BLOCKS ENGINE DOWNSHIFTS TO 5TH GEAR JUST TO MAINTAIN 70MPH EVEN THOUGH I CAN BE GOING 50MPH IN 7TH GEAR. CAR JOLTS FORWARD WHEN COMING TO A STOP AS IF THE OUTPUT SHAFT IS STILL SPINNING AT A DIFFERENT SPEED THAN THE ENGINE. CAN CAUSE AN ACCIDENT IF NOT FIXED. OTHER INFINITI CARS SEEM TO HAVE THE SAME PROBLEM. EVEN THE G37.
- NHTSA ID
- 11415700
- Incident
- Apr 23, 2021
ElectricalSteering
Filed Mar 28, 2021
THE CHASSIS CONTROL MODULE ERROR LIGHT JUST COME ON ....ALSO THE GPS AND RADIO THERE IS NO SOUND AND WONT TUNE IN THE IN TOUCH NOT WORKING
- NHTSA ID
- 11405184
- Incident
- Feb 22, 2021
- Mileage
- 73,000 mi
BrakesElectrical
Filed Feb 1, 2021
VEHICLE WOULD NOT START AND DETERMINED THAT BATTERY WAS DEAD. ARRANGED FOR JUMP START (THROUGH MY ROADSIDE ASSISTANCE PROGRAM) BUT VEHICLE WOULD STILL NOT START. HAD VEHICLE TOWED TO INFINITI DEALERSHIP. THEY FIGURED OUT A WAY TO CHARGE CAR (WASN'T ACCESSIBLE VIA FRONT HOOD SINCE A HYBRID) AND FOUND A WAY TO OPEN TRUCK TO DIRECT ACCESS AND CHARGE BATTERY. UPON CAR STARTING, VARIOUS ERROR CODES APPEARED. CAR DEALERSHIP HAD NO KNOWLEDGE OF WHAT THEY MEANT AS THEY HAD NOT SEEN THEM BEFORE. I CONTACTED INFINITI CORPORATE AND THEY ASSOCIATED THE CODES WITH A PREVIOUS DAS VOLUNTARY RECALL. HOWEVER, UPON FURTHER INVESTIGATION BY DEALERSHIP, IT WAS DETERMINED THAT DAS UPDATE WAS ALREADY APPLIED. TO DETERMINE THE ROOT CAUSE, I WAS TOLD IT WOULD REQUIRE THE CAR TO BE PARTIALLY DISASSEMBLED. AS TWO OF THE CODES POINTS TO A BRAKING SYSTEM ISSUE, AND ONE TO THE CHASSIS SYSTEM, I WANTED TO VERIFY IF THIS IS A SAFETY ISSUE AND IF A RECALL IS NEEDED. (SEE ATTACHMENTS FOR REFERENCE)
- NHTSA ID
- 11391030
- Incident
- Jan 24, 2021
ElectricalSteering
Filed Dec 8, 2020
OUR FRONT RIGHT BUMPER WAS JUST SLIGHTLY DAMAGED WHEN BACK OUT OF OUR GARAGE. IT WAS VERY MILD COSMETIC DAMAGE THAT OCCURRED AT ONLY A SPEED OF PERHAPS 5 MPH. ORIGINAL BODY WORK ESTIMATES CAME IN AT $2,000 ONLY TO SPIRAL OUT OF CONTROL WITH THE STEERING MODULES BEING REPLACED THEM STEERING RACK BEFORE THE CAR WAS ULTIMATELY TOTALED AS THE STEERING PROGRAMMING WAS STILL OFF. UPON RESEARCH WE FOUND OUT THAT THIS PARTICULAR MODEL WAS PLAGUED WITH ELECTRONIC STEERING ISSUES WHICH APPEARED TO BE ADDRESSED UNDER MULTIPLE RECALLS. THE INSURANCE COMPANY STATED THAT THEY HAVE VIDEOS OF THE STEERING WHEEL GOING CRAZY BACK AND FORTH WILDLY AFTER THE MODULES WERE REPLACED. I AM EXTREMELY CONCERNED THAT SUCH AN INSIGNIFICANT BUMP COULD NOT ONLY RESULT IN TOTALING A VEHICLE BUT COULD JEOPARDIZE A DRIVER'S SAFETY WITH THE STEERING ISSUES.
- NHTSA ID
- 11378470
- Incident
- Oct 19, 2020
- Mileage
- 60,000 mi
Electrical
Filed Nov 30, 2020
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT THE VEHICLE FAILED TO TURN OFF WHEN ATTEMPTED. THE CONTACT ALSO STATED THAT THE KEYFOB WAS NOT RECOGNIZED. THE CONTACT STATED THAT THE VEHICLE SHUT-OFF ONLY AFTER RUNNING OUT OF GAS. THE VEHICLE TO WAS TOWED TO LUPIENT INFINITI MILWAUKEE (10595 W. ARTHUR AVENUE, WEST ALLIS, WI 53227, (262) 649-2236) TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 66,000.
- NHTSA ID
- 11377216
- Incident
- Nov 22, 2020
- Mileage
- 66,000 mi
Electrical
Filed Jul 28, 2020
NAVIGATION AND AUDIO SYSTEM MALFUNCTION, IT JUST STOP WORKING. I WAS TOLD ALL 2014 HAS THIS ISSUE AND I HAVE TO GET A NEW DCU INSTALLED. THE DCU IN THE 2014 AND 2015 HAS NOT BEEN WORKING.
- NHTSA ID
- 11341831
- Incident
- Jul 6, 2020
- Mileage
- 65,000 mi
ElectricalExterior lightingSteering
Filed Jul 19, 2020
I HAD 2 RIGHT SIDE HEADLIGHTS BLOWN OUT THE LED AND INFINITI SAYS THIS NEVER HAPPENS BUT IT HAPPEN TO ME 2 TIMES ON THE SAME EXACT SIDE AND THE LIGHTS INSIDE MY CAR FLECKER AND BURN OUT
- NHTSA ID
- 11340226
- Incident
- Jan 29, 2020
- Mileage
- 60,000 mi
Electrical
Filed Jul 17, 2020
THE COMPUTER FOR NAVIGATION AND ALSO THE SOUND SYSTEM AND WHO KNOWS WHAT ELSE JUST STOPPED WORKING. I RAN IT THROUGH A CAR WASH AND THE COMPUTER WAS WORKING BEFORE AND AFTER I LEFT THE CAR WASH AND THE COMPUTER HAS NOT WORKED SINCE..
- NHTSA ID
- 11339994
- Incident
- Jan 15, 2019
- Mileage
- 45,000 mi
ElectricalSteering
Filed Dec 6, 2019
THE CHASIS CONTROL SYSTEM ERROR WARNING IIS ON ALSO KEY SYSTEM ERROR IS ON ALSSO THE RADIO WORKS BUT NO SOUND FROM SPEAKERS
- NHTSA ID
- 11287594
- Incident
- Nov 20, 2019
- Mileage
- 59,790 mi
BrakesElectricalSteering
Filed Dec 6, 2019
WHILE DRIVING, THE CAR LOST ALL POWER, STEERING AND BREAKING CAPABILITIES. ALL OF THE DASH WARNING LIGHTS LIT UP. INFINITY REPLACED THE ABS SYSTEM.
- NHTSA ID
- 11287501
- Incident
- Oct 22, 2019
- Mileage
- 94,000 mi
Driver assistanceElectricalEngine
Filed Sep 13, 2019
FIRST INSTANCE: WHILE DRIVING ON THE HIGHWAY GOING 60MPH MY CAR POWERED DOWN, PREVENTING ME FROM CONTROLLING THE CAR. THE GAUGES AND LIGHTS INSIDE THE CAR WENT DARK AND MPH WENT TO 0. I LOST ELECTRICAL POWER AND AFTER 1 MINUTE THE CAR IS BACK TO NORMAL. SECOND INSTANCE: AS I WAS PULLING INTO A DRIVEWAY AND WENT OVER A BUMP THE CAR LOST POWER AND POWERED DOWN, I NATURALLY PRESSED THE GAS BEFORE I UNDERSTOOD WHAT WAS WRONG, THE CAR POWERS BACK UP AS I'M PRESSING THE GAS AND CAUSED ME TO ALMOST HIT ANOTHER CAR.
- NHTSA ID
- 11255221
- Incident
- Sep 12, 2019
- Mileage
- 53,000 mi
Driver assistanceElectricalSteering
Filed Mar 5, 2019
- [ ] 2014 Q50 SPORT VQ3.7VHR PREMIUM BASE WITH 51K MILES. YOU'LL JUST BE DRIVING ALONG AND THE POWER STEERING JUST STOPS WORKING! THE STEERING GETS VERY ROUGH AND THE VEHICLE IS DIFFICULT TO CONTROL, IT'S DONE IT 3-TIMES NOW! ON THE WARNING INDICATOR LIGHTS: 'POWER STEERING WARNING LIGHT' TURNS ON & THE 'VEHICLE DYNAMIC CONTROL' LIGHT ALSO. THEN ON THE VEHICLE INFORMATION DISPLAY: 'CHASSIS CONTROL SYSTEM ERROR' (SEE OWNER'S MANUEL) TURNS ON. YOU TURN THE CAR OFF AND START IT AGAIN AND IT GOES AWAY, SOMETIMES. IT'S HAPPENED THREE TIMES SO FAR, AND NOW IT'S NOT DOING IT IT'S BEEN WORKING FINE FOR TWO DAYS NOW? YOU NEVER KNOW WHEN IT'S GOING TO HAPPEN AND IT'S VERY UNSAFE. THE DEALERSHIP SAID MY BASIC WARRANTY HAS EXPIRED AND I JUST HAVE THE POWER TRAIN WARRANTY LEFT, UNLESS I PURCHASE AN EXTENDED WARRANTY. THIS VEHICLE DOES NOT HAVE DAST TO THE BEST OF MY KNOWLEDGE (IT'S NOT ON THE WINDOW STICKER) AND INFINITI SAYS THERE ARE NO RECALLS ON MY VEHICLE, ONLY 2014'S WITH DAST. I BELIEVE IT NEEDS A SOFTWARE UPDATE.
- NHTSA ID
- 11184276
- Incident
- Mar 3, 2019
- Mileage
- 51,000 mi
Electrical
Filed Jan 26, 2018
Q50 BACKUP CAMERA MALFUNCTION. AFTER 3 YEARS AND 8 MONTHS (33000 MILES) THE BACKUP CAMERA DISPLAY STOPPED WORKING PROPERLY, IT OFTEN JUST SHOWS A BLACK OR WHITE SCREEN WITH NO VIEW BEHIND THE CAR WHEN PUT IN REVERSE, EVEN AFTER WAITING 60 OR MORE SECONDS FOR THE APPS TO LOAD OR REBOOTING THE SYSTEM AS SUGGESTED BY THE DEALER. MY INFINITI DEALER REPLACED THE DISPLAY MODULE BUT IT DIDN'T HELP. THE PROBLEM HAPPENS DAY OR NIGHT WHEN PUTTING THE CAR IN REVERSE. THE DEALER SAYS ACCORDING TO THE INFINITI TECH SUPPORT STAFF THERE IS NO SOLUTION TO THIS PROBLEM. INFINITI CONSUMER AFFAIRS SAYS ACCORDING TO THEIR TECH, "IT IS A NORMAL CHARACTERISTIC OF THE VEHICLE". ITS NORMAL FOR THE CAMERA NOT TO WORK BECAUSE ITS HAPPENED TO A LOT OF Q50 VEHICLES. THEY REFUSE TO FIX THE PROBLEM UNDER WARRANTY. THIS IS SECOND INFINITI I HAVE OWNED BUT IT IS THE LAST. THEY DON'T HONOR THE FACTORY WARRANTY. I HAVE MULTIPLE VIDEOS OF THE PROBLEM.
- NHTSA ID
- 11065282
- Incident
- Dec 6, 2017
- Mileage
- 31,900 mi
Driver assistanceElectrical
Filed Jun 2, 2017
I AM EXPERIENCING SOFTWARE RELATED ISSUES THAT HAVE BECOME INCREASINGLY DANGEROUS. IN SUM, THE INFINITI SOFTWARE SHUTS DOWN OR LOCKS UP FORCING ME TO BECOME AN IT TECHNICIAN WHILE DRIVING. WHEN THE SOFTWARE SHUTS DOWN, I LOSE THE SPEEDOMETER, TACHOMETER, CLIMATE CONTROL AND AUDIO CONTROL. HERE'S AN OVERVIEW OF MY EXPERIENCES FOR THE PAST 3 YEARS: RANDOMLY, THE SOFTWARE WILL SHUT DOWN LEAVING ME WITHOUT MY INSTRUMENT PANEL (SPEEDOMETER, TACHOMETER), CLIMATE CONTROL AND AUDIO CONTROL. RANDOMLY, THE SOFTWARE WILL LOCK UP LEAVING ME WITHOUT CLIMATE CONTROL OR AUDIO CONTROL AND THE ONLY RESOLUTION IS TO PULL OVER, SHUT DOWN AND RESTART THE CAR RANDOMLY, CLIMATE CONTROLS ARE SET TO 60 DEGREES W/ AC YET HOT AIR IS BLOWING OUT OF THE VENTS. MOST RECENTLY, THE ONBOARD CLOCK THAT DISPLAYS THE DATE AND TIME WILL RESET TO 01-01-2012 AND THE CLOCK WILL START AT 6:00 AM. THE ONLY RESOLUTION IS TO RESET THE DATE AND TIME. THIS SEEMS TO OCCUR EVERY 3 OR 4 WEEKS. WHEN I CALL THE SERVICE DEPARTMENT I'M ASKED TO BRING IN THE VEHICLE ONLY TO BE TOLD THAT ALL UPDATES HAVE BEEN APPLIED AND THE ISSUES CANNOT BE DUPLICATED. I HAVE TAKEN AND POSTED SEVERAL YOUTUBE VIDEOS SHOWING THE PROBLEMS-WHICH I'LL ADMIT IS VERY DANGEROUS TO DO WHILE DRIVING. IN FACT, I FIRMLY BELIEVE THAT WHEN THESE SOFTWARE ISSUES OCCUR, I AM FORCED TO PLAY THE ROLE OF AN IT TECHNICIAN AND TROUBLESHOOT THE ISSUES WHILE DRIVING WHICH IS INCREDIBLY DANGEROUS. THESE ISSUES OCCUR RANDOMLY WHILE DRIVING. THIS IS A LEASE VEHICLE AND I PLAN TO RETURN EARLY AS THE CONTINUED ISSUES PUT ME AND MY FAMILY IN DANGER.
- NHTSA ID
- 10992920
- Incident
- May 26, 2017
- Mileage
- 38,000 mi
BrakesElectricalSteering
Filed Feb 5, 2017
UNSAFE VIBRATION AND UNCONTROLLABLE STEERING WHEN BREAKING OVER 40 MPH. SONAR SENSORS DOESN'T NOT WORK AT ALL. WHEN TRAVELING ON THE HIGHWAY OR STREETS AND ABOVE 20 MPH WHEN BREAKING FOR A TRAFFIC LIGHT THERE IS AN INTENSE VIBRATION THAT SHAKES THE CAR AND STEERING WHEEL, ALSO MAKE TURNING, CONTROLLING THE STEERING WHEEL AND STAYING IN THE LANE EXTREMELY DIFFICULT!
- NHTSA ID
- 10949648
- Incident
- Jan 31, 2017
- Mileage
- 59,989 mi
Electrical
Filed Jan 4, 2017
WHILE DRIVING DOWN THE ROAD THE GAUGE CLUSTER COMPLETELY RESET ITSELF AND NONE OF MY GAUGES (INCLUDING TACH AND SPEEDO) WERE OPERATIONAL FOR A PERIOD OF APPROX 5 SECS UNTIL IS RESET ITSELF. ISSUE OCCURRED AT 8:45PM JAN 3RD, 2017 DURING RAINY CONDITIONS. TEMPERATURE ABOUT 45 DEGREES. HAD JUST COMPLETED A MEDIUM SWEEPING 90 DEGREE RIGHT HAND TURN AND WAS DRIVING STRAIGHT COMING OVER THE CREST OF A SMALL HILL. CAR WAS IN SPORT MODE AND MANUAL SHIFT MODE WITH 3RD GEAR SELECTED. SPEED WAS ABOUT 40MPH ON A COUNTY ROAD. THIS IS NOT THE FIRST ELECTRICAL ISSUE WITH THIS VEHICLE, PLEASE NOTE ONGOING BACKUP CAMERA ISSUES PREVIOUSLY REPORTED. *TR
- NHTSA ID
- 10939582
- Incident
- Jan 3, 2017
- Mileage
- 28,000 mi
Electrical
Filed Dec 7, 2016
THE TELEMATICS CONTROL UNIT MY 2014 INFINITI Q50 WILL BE INOPERABLE BY 12/31/16 BASED ON A NOTICE RECEIVED FROM INFINITI ON 12/6/16. INFINITI HAS INDICATED THIS IS BECAUSE ATT WILL DISCONTINUE SUPPORT OF THE 2G TECHNOLOGY THE SYSTEM IS DESIGNED TO USE. HOWEVER, ATT ANNOUNCED 2G SUPPORT WOULD SUNSET TIMELINE WAY BACK IN 2012 - IN THIS PUBLIC ANNOUNCEMENT (HTTPS://WWW.SEC.GOV/ARCHIVES/EDGAR/DATA/732717/000073271712000073/Q2_10Q.HTM). WITHOUT A FUNCTIONING TCU, THE VEHICLE WILL NO LONGER BE ABLE TO PROVIDE AUTOMATIC COLLISION NOTIFICATION - WHICH WAS A FEATURE ADVERTISED ON THE VEHICLE. INFINITI WILL RESTORE FUNCTIONALITY OF THE TCU AFTER PAYMENT OF $299. GIVEN INFINITI WAS AWARE (OR SHOULD HAVE BEEN) 2G SUPPORT WOULD IMMINENTLY BE STOPPED, THIS FIX SHOULD BE MADE VIA A SERVICE CAMPAIGN/RECALL.
- NHTSA ID
- 10933669
- Incident
- Dec 6, 2016
- Mileage
- 56,000 mi
Electrical
Filed Nov 15, 2016
BACKUP CAMERA SOMETIMES FAILS TO INITIALIZE AFTER STARTING THE CAR. SOMETIMES IT DOESN'T COME ON AT ALL (ESPECIALLY AT NIGHT), AND SOMETIMES IT COMES ON SO DIM AT NIGHT THAT IT'S IMPOSSIBLE TO SEE ANYTHING (THERE SEEMS TO BE A DAY [DIM] AND NIGHT [BRIGHT] BRIGNESS/CONTRAST MODE AND IT'S LIKE THE DAY MODE COMES ON EVEN THOUGH IT'S NIGHT). BACKUP CAMERA ALSO ALWAYS TAKES AT LEAST 30 SECONDS AFTER THE CAR STARTS UP TO SHOW THE GRIDLINES AND "CHECK YOUR SURROUNDINGS" WARNING MESSAGE. WELL BEYOND THE 6 SECS RECOMMENDED BY THE NHTSA. INFINITI CLAIMS THAT THE CAMERA IS OPERATING AS DESIGNED AND CAN TAKE UP TO 90 SECONDS TO LOAD. I NEVER HAVE GRIDLINES OR THE PROPER WARNING LINES WHEN I BACK OUT OF A SPACE (THE SYSTEM IS SIMPLY TOO SLOW). THIS IS VERY CONCERNING TO ME AS THE CAMERA DOES NOT ALWAYS WORK AT NIGHT WHEN I NEED IT THE MOST. EVEN MORE CONCERNING IS INFINITI'S COMPLETE REFUSAL TO INVESTIGATE AND REMEDY EITHER OF THE 2 SAFETY ISSUES I AM CURRENTLY WRITING COMPLAINTS ABOUT (THIS BACKUP CAMERA ISSUE, AND THE ISSUE WITH MY BRAKES WEARING OUT WAY TOO EARLY)
- NHTSA ID
- 10926185
- Incident
- Nov 11, 2016
- Mileage
- 27,000 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.