Body & structure
Filed Mar 9, 2023
The vehicle is completely rusting underneath and running boards. I was told by Infiniti customer affairs that the recalls had closed for rusted out struts. This impacts driving and can become a safety concern if the struts completely rust away. I'm concerned for my safety or the safety of my family if this failure occurs. The dealerships will not honor a recall that is no longer valid or closed. This is a potential life safety issue.
- NHTSA ID
- 11510929
- Incident
- Mar 9, 2023
Body & structureFuel system
Filed Aug 9, 2019
TL* THE CONTACT OWNS A 2000 INFINITI QX4. THE CONTACT STATED THAT THE VEHICLE'S FRAME WAS COMPLETELY RUSTED AND THE FUEL TANK DID NOT INDICATE WHEN IT WAS AT FULL CAPACITY. AS A RESULT, FUEL WOULD OVERFLOW. THE RUST FAILURE WAS REMEDIED IN 2012. THE VEHICLE WAS TAKEN TO INFINITI OF NORTHERN KENTUCKY (1945 DIXIE HWY, FORT WRIGHT, KY 41011) FOR OTHER REPAIRS; HOWEVER, IT WAS NOT DIAGNOSED FOR THE FUEL FAILURE. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.
- NHTSA ID
- 11242866
- Incident
- Aug 8, 2019
Body & structureSteering
Filed Oct 3, 2016
SERIOUS CORROSION ON THE FRAME. THE PASSENGER SIDE OF THE VEHICLE WHERE THE CONTROL ARM ATTACHES TO THE FRAME IS COMPLETELY RUSTED OUT JUST BEYOND THE STRUT MOUNT RECALL LOCATION. THE DEALERSHIP DEEMED IT NOT ABLE TO BE FIXED AND WAS TOLD BY BOTH THE DEALERSHIP AND CONSUMER AFFAIRS THAT ITS NOT THEIR PROBLEM. WHILE DRIVING 55 MPH I STARTED HEARING A KNOCKING NOISE IN THE RIGHT FRONT. SOON AFTER THE WHEEL STARTED SHAKING WHILE TURNING LEFT. KNOCKING GOT WORSE AND IT STARTED TO SWAY UNCONTROLLABLY WHILE TURNING. HAD IT TOWED TO DEALERSHIP WHERE IT IS STILL SITTING AND NOT ABLE TO BE DRIVEN. UPDATED 08/29/2017*JS
- NHTSA ID
- 10911358
- Incident
- Sep 15, 2016
- Mileage
- 120,000 mi
Body & structure
Filed Oct 15, 2015
BASED ON MY MY MECHANICS ADVISE I HAD VEHICLE INSPECTED BY INFINITI DEALER AND LEARNED THAT FRAME OF THE VEHICLE RUSTED THRU MOUNTING POINT OF RF LOWER CONTROL ARM AND UNSAFE TO OPERATE. BASED ON MY MECHANICS ADVISE, I CONTACTED INFINITI. I EXPLAINED THEM THAT THIS VEHICLE ONLY HAS 136,900 MILES AND SHOULD NOT HAVE RUSTED LIKE THIS. I TRULY BELIEVE THAT INFINITI MESSED UP THE METALLURGY OR USED CHEAP STEEL TO MANUFACTURE THIS CAR. INFINITI RECITED THE SEVERAL RECALLS LIKE STRUT TOWER AND FILLER TUBE RUST AND SAID THERE IS NOTHING THEY CAN DO. I LIKE THESE VEHICLES TO BE LOOKED AT AGAIN FOR THE SEVERE RUST ISSUES THAT MAKES THESE VEHICLES UNSAFE AND CAN CAUSE ACCIDENTS.
- NHTSA ID
- 10782502
- Incident
- Oct 13, 2015
AirbagsBody & structureSuspension
Filed May 18, 2015
MY FRAME AN BODY ON MY CAR RUSTING VERY BADLY. THE FRAME AN WHEEL WELL ON THE DRIVER SIDE OF CAR IS VERY BADLY RUSTED. I WENT FOR SERVICE BECAUSE OF A ROCKING BACK AN FORTH THEY TOLD ME TOO GET HELP RIGHT A WAY BECAUSE MY FRAME WAS ABOUT TO BREAK DUE TO RUST $1100. COST IS THERE A RECALL. I CANT AFFORD THIS COST. I REALLY NEED MY CAR ITS MY LIFE LINE. PLEASE HELP ME GET MY CAR REPAIRED.
- NHTSA ID
- 10717188
- Incident
- May 18, 2015
- Mileage
- 200,000 mi
Body & structureSteeringSuspension
Filed Feb 12, 2015
WHEN DRIVING THE VEHICLE ABOVE 45 MPH, THE VEHICLE STARTED SHAKING AND SWAYING MAKING IT VERY DIFFICULT TO KEEP THE VEHICLE ON THE ROAD. TOOK THE VEHICLE TO AN INFINITI DEALER WHO STATED IN THEIR INSPECTION REPORT, "FOUND PASSENGER SIDE FRAME RAIL MOUNT (CRADLE TO FRAME) BROKEN AND CRACKED". VERBALLY THE DEALER SAID THAT THE CAR'S FRAME "SIMPLY RUSTED APART." *TR
- NHTSA ID
- 10683016
- Incident
- Feb 4, 2015
- Mileage
- 156,000 mi
Body & structure
Filed Jun 23, 2012
UNUSUALLY HIGH AMOUNT OF, RUST & CORROSION (LARGE ROTTED OUT HOLES) ON EXTERIOR FRONT FENDERS, BOTH DRIVER SIDE AND PASSENGER. I BELEIVE IT IS RELATED TO MOST RECENT RECAL IN REGARDS TO FRONT WHEEL WELLS IN HIGH SALT LOCATIONS OF THE COUNTRY. DEALER WOULD NOT FIX THE RUST, WHEN I WENT IN FOR THAT RECALL. NO OTHER RUST ON VEHICLE, ONLY THOSE AREAS OF FRONT FENDERS, WHICH HAPPEN TO BE RIGHT NEXT TO DEFECTIVE WHEELS WELL / STRUT HOUSING AREA, THAT WAS THE REASON FOR THE MOST RECENT RECALL! THE RUST / CORROSION, IS ON THE IDENTICAL LOCATION ON EACH FENDER! I AM NO EXPERT, BUT BASED ON THE EXTREME AMOUNT OF BUBBLING OF THE PAINT IT IS OBVIOUS THE CORROSION STARTED ON THE UNDERSIDE OF BOTH FENDERS AND WORKED ITS WAY OUT TO THE EXTERIOR. *TT
- NHTSA ID
- 10462827
- Incident
- Jan 4, 2010
Body & structureDriver assistance
Filed Jul 14, 2011
TL* THE CONTACT OWNS A 2000 INFINITI QX4. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, ALL STEERING CONTROL WAS LOST. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE TO THE SHOULDER OF THE ROAD WHERE IT WAS STOPPED. THE VEHICLE WAS THEN TOWED HOME AND INSPECTED BY AN INDEPENDENT MECHANIC, WHO STATED THAT THERE WAS CORROSION ON THE FRONT DRIVERS SIDE FRAME, WHICH DETACHED AND FRACTURED THE STEERING SHAFT. THE STEERING SHAFT WAS REPLACED AND THE FRONT DRIVERS SIDE FRAME WAS REPAIRED. THE DRIVER AND PASSENGER SIDE RUNNING BOARDS WERE ALSO REPAIRED DUE TO CORROSION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT ALSO STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WOULD INTERMITTENTLY BECOME STUCK IN A PARTIALLY DEPRESSED POSITION. IN ORDER TO RELEASE THE PEDAL, THE CONTACT WOULD APPLY EXCESSIVE PRESSURE TO THE ACCELERATOR PEDAL AS WELL AS THE BRAKE PEDAL. THE VEHICLE HAD NOT BEEN INSPECTED FOR THE ACCELERATOR PEDAL FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 198,000.
- NHTSA ID
- 10412241
- Incident
- Oct 15, 2010
- Mileage
- 198,000 mi
Body & structure
Filed Mar 18, 2011
INFINITI QX4 2000. WE TOOK THE VEHICLE IN FOR NORMAL SERVICE AND MAINTENANCE AND WERE INFORMED THAT THE VEHICLE HAS CRITICAL FRAME FAILURE DUE TO CORROSION ON FRONT LEFT DRIVERS SIDE WHEEL. EXCESSIVE CORROSION AND ROT TO FRONT APRON, FRAME AND MOUNTING BRACKETS. VEHICLE CANNOT BE REPAIRED AND IS DEEMED UNSAFE TO DRIVE DUE TO IMPENDING FAILURE, LOSS OF STEERING AND CONTROL. CONTACTED NISSAN CONSUMER HOTLINE AND THEY WERE AWARE OF THE PROBLEM BUT OFFERED NO ASSISTANCE SINCE NO INJURIES HAVE YET TO BE REPORTED. THERE IS AN OPEN INVESTIGATION # PE11004 FOR THIS DEFECT. INSTRUCTED BY TWO INDEPENDENT MECHANICS THAT THE VEHICLE NEEDS TO BE TAKEN OUT OF SERVICE AND IS NO LONGER SAFE TO DRIVE. VEHICLE CANNOT BE REPAIRED. *TR
- NHTSA ID
- 10390589
- Incident
- Mar 18, 2011
- Mileage
- 193,165 mi
Body & structure
Filed Oct 4, 2010
TL* THE CONTACT OWNS A 2000 INFINITI QX4. THE CONTACT WAS DRIVING APPROXIMATELY 50-55 MPH OVER A ROAD BUMP WHEN THE VEHICLE EXHIBITED AN UNUSUAL HOLLOW NOISE. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE THE CONTACT WAS ADVISED THAT THE A FRAME HAD ROTTED OUT NEAR THE STRUTS. THE VEHICLE WAS TAKEN TO THE DEALER AND THE DEALER ADVISED THE CONTACT THAT THE STEERING SHAFT ASSEMBLY WOULD NEED REPLACING. THE CONTACT STATED HE ADVISED THE DEALER THAT THE A FRAME WAS ROTTED AND WAS PUSHING AGAINST THE STEERING SHAFT, CAUSING THE FAILURE. THE CONTACT STATED THE VEHICLE WAS NOT SAFE TO DRIVE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 215,000.
- NHTSA ID
- 10359139
- Incident
- Oct 1, 2010
- Mileage
- 215,000 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.