Owner-reported complaints naming the suspension system, filed with NHTSA
Data refreshed
Reports naming suspension components — springs, struts, shocks, control arms and related hardware. Every record below is an owner-reported complaint about the 2000 INFINITI QX4 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 9 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
TL* THE CONTACT OWNS A 2000 INFINITI QX4. THE CONTACT STATED THAT CORROSION OF THE STRUT TOWER HOUSING CAUSED THE POWER STEERING COLUMN TO FRACTURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 195,000.
I WAS TOLD ABOUT A RECALL ON THIS VEHICLE DUE TO FRAME BODY STRUT HOUSING CORROSION, I'M HEARING A CLICKING SOUND AS I PROCEED TO MAKE TURNS NOW. I TOOK IT IN TO BE LOOKED AT TO SEE IF NOISE I WAS HEARING COULD BE REPAIRED, UPON THE MECHANIC PLACING THE VEHICLE ON THE LIFT HE NOTICED THE CORROSION ON FRONT END OF THE STRUT HOUSING.
TL* THE CONTACT INSPECTED A 2000 INFINITI QX4. THE CONTACT STATED THAT WHEN THE DRIVER TURNED THE IGNITION TO THE ON POSITION, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT STEERING SHAFT COLUMN WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BY THE DEALER, AT NO COST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 129,000. UPDATED 11/19/15*LJ THE SHOCK TOWER FAILED AND MADE CONTACT WITH THE STEERING. THE INTERMEDIATE SHAFT BROKE. UPDATED 12/08/15.*JB
MY FRAME AN BODY ON MY CAR RUSTING VERY BADLY. THE FRAME AN WHEEL WELL ON THE DRIVER SIDE OF CAR IS VERY BADLY RUSTED. I WENT FOR SERVICE BECAUSE OF A ROCKING BACK AN FORTH THEY TOLD ME TOO GET HELP RIGHT A WAY BECAUSE MY FRAME WAS ABOUT TO BREAK DUE TO RUST $1100. COST IS THERE A RECALL. I CANT AFFORD THIS COST. I REALLY NEED MY CAR ITS MY LIFE LINE. PLEASE HELP ME GET MY CAR REPAIRED.
WHEN DRIVING THE VEHICLE ABOVE 45 MPH, THE VEHICLE STARTED SHAKING AND SWAYING MAKING IT VERY DIFFICULT TO KEEP THE VEHICLE ON THE ROAD. TOOK THE VEHICLE TO AN INFINITI DEALER WHO STATED IN THEIR INSPECTION REPORT, "FOUND PASSENGER SIDE FRAME RAIL MOUNT (CRADLE TO FRAME) BROKEN AND CRACKED". VERBALLY THE DEALER SAID THAT THE CAR'S FRAME "SIMPLY RUSTED APART." *TR
DRIVING THE VEHICLE AT HIGHWAY SPEEDS WHEN SEVERE STEERING WHEEL VIBRATION BEGAN. CHECKED FRONT SUSPENSION AND DISCOVERED THAT THE RIGHT SIDE (PASSENGER SIDE) FRAME WAS COMPLETELY ROTTED AWAY AT THE CONNECTION POINT OF THE LOWER CONTROL ARM. THIS RESULTED IN THE SEPARATION OF THE FRAME/CONTROL ARM FROM ITS NORMAL POSITION AND THE RIGHT WHEEL WAS NO LONGER STABLE OR HELD IN PROPER GEOMETRY. THIS CREATED A VERY HAZARDOUS SAFETY RELATED ISSUE WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AS I WAS AWARE OF THE STRUT TOWER DEFECT ON THE LEFT SIDE OF THE VEHICLE. THE DEALER INFORMED ME THAT MY STRUT TOWER WAS NOT CORRODED AND COULD BE REPAIRED ALTHOUGH THE FAILURE TO THE FRAME ON THE OPPOSITE SIDE OF THE VEHICLE WAS NOT PART OF THE RECALL. INFINITY WAS CONTACTED AND EVALUATED 3 PHOTOS SENT BY THE DEALER. THEY INFORMED ME THAT THIS WAS NOT A DEFECT AND THAT I LIVE IN THE SALT BELT. IM NO ROCKET SCIENTIST BUT THAT'S WHY THE STRUT TOWER RECALL WAS ISSUED IN THE SALT BELT STATES, (CORROSION). PREVIOUS RECALL FOR CORROSION OF THE FUEL FILL TUBE. I BELIEVE A PATTERN IS EMERGING. MY RESEARCH REVEALED THAT OTHER VEHICLES OF THIS TYPE ARE EXHIBITING THE SAME FAILURE AND HAVE BEEN MET WITH DEAF EARS AT INFINITY MOTOR DIVISION. THIS IS A SERIOUS SAFETY ISSUE AND SHOULD BE INVESTIGATED. THE LEFT SIDE FRAME WAS IN NORMAL CONDITION AND EXPOSED TO THE SAME SALT AND ELEMENTS AS THE RIGHT SIDE. THE ONLY DIFFERENCE BETWEEN SIDES IS THE AIR CONDITIONING DRAIN IS DIRECTLY OVER THE FAILURE SITE ALLOWING WATER TO CONSTANTLY CONTACT THE FRAME WHEN THE AIR CONDITIONING IS USED. *TR
I WAS THE OWNER OF 2000 QX4 WITH THE STRUT TOWER HOUSING ON THE DRIVER SIDE CORRODING AWAY THAT CANNOT BE FIXED.ANY ONE WHO HAS THIS PROBLEM PLEASE BE AWARE THAT THE TOWER WILL PUSH UP AGAINST THE MASTER CYLINDER AND WILL CAUSE BRAKE FAILURE HAD TO TRADE THE CAR COULD ONLY 1.500.00 TRADE MILEAGE ON CAR 200500.8 IT WAS A GOOD CAR BEFORE THE CORROSION. *TR
TOOK MY 2000 INFINITI QX4 IN FOR AN OIL CHANGE AT LOCAL NISSAN DEALER. SERVICE DEPT TOLD ME THAT THE FRAME WAS RUSTED SO BADLY THAT IT WAS NO LONGER SAFE TO DRIVE. THE HOLE THEY FOUND WAS THE SIZE OF MY FIST LOCATED ON THE FRAME DIRECTLY BEHIND THE PASSENGER SIDE FRONT WHEEL. THE VEHICLE WAS SOLD TO ME 5 MONTHS PREVIOUS FROM A FORD DEALERSHIP WITH A SMALL WARRANTY. THE FRAME ISSUE WAS NOT DISCLOSED AT TIME OF SALE. THE VEHICLE HAD PERFORMANCE PROBLEMS SUCH AS WOBBLING AND SHAKING AFTER 55 MPH. I HAD PURCHASED NEW TIRES HOPING TO ALLEVIATE PROBLEM AS THE CAR WAS SOLD WITH UNACCEPTABLE TREAD ON ALL FOUR TIRES.
TL*THE CONTACT OWNS A 2000 INFINITI QX4. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, HE HEARD A LOUD NOISE COMING FROM THE VEHICLE AND THE MORE BUMPS HE DROVE OVER, THE LOUDER THE NOISE BECAME. THE VEHICLE WAS TAKEN TO A DEALER AND THEY INFORMED HIM THAT THE LOWER CONTROL ARM HAD RUSTED AND THEY WERE UNABLE TO REPAIR THE VEHICLE DUE TO THE SEVERITY OF THE CORROSION. THE DEALER STATED THAT IF THE VEHICLE WAS DRIVEN, HE COULD HAVE EXPERIENCED A DEADLY CRASH. THE VEHICLE HAD NOT BEEN REPAIRED AND THE CONTACT WAS PAID CASH TO JUNK THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,600.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .