2001 INFINITI QX4 Owner Complaints

Its the wheel stud on the driver side left rear....it departed from the vehicke at 55 mph.

NHTSA ID

11475519

Incident

Jul 14, 2022

The contact owns a 2001 Infiniti QX4. The contact stated that while driving at unknown speed, there was an abnormal noise coming from the rear of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the rear struts and rear brackets needed to be replaced due to corrosion. The vehicle was taken to the dealer where they declined to repair the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 270,000.

NHTSA ID

11458298

Incident

Jan 15, 2020

Mileage

270,000 mi

passenger side bottom carriage is completely rusted. steering wheel shakes car makes knocking noise. just noticed there was a recall on it. i’ve only had this vehicle 7 months with 90,000 miles on it.

NHTSA ID

11447045

Incident

Nov 1, 2021

Lower control arm broke due to excessive rust/ corrosion on ENTIRE underside of vehicle. Nearly caused accident . Scared the bejesus out of us . Now afraid to drive.

NHTSA ID

11447006

Incident

Jan 8, 2022

THE WHOLE FRAME IS RUSTED MAKE A LOUD CRACKING AND OTHER NOISES. AFRAID TO DRIVE WAS INSPECTED BY TIRE SHOP THEY WOULD NOT WORK ON IT. CAR HAS BEEN PARKED IN FRONT OF MY DAUGHTER HOME.

NHTSA ID

11230627

Incident

Apr 12, 2019

Mileage

115,000 mi

THE SUV HAS BEEN RECALLED FOR UNUSUAL RUSTING OF THE ENTIRE UNDERSIDE, THE NHTSA SAID THE STRUTS MAY RUST AND BREAK AWAY FROM THE BODY, THAT IS HAPPENING. WE CALLED THE NISSAN DEALER IN WINCHESTER VIRGINIA, THEY LIED AND SAID THERE IS NO SUCH RECALL.

NHTSA ID

11132687

Incident

Oct 1, 2018

TL* THE CONTACT OWNS A 2001 INFINTI QX4. THE CONTACT STATED THAT THE FRAME WAS RUSTED ON THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (INFINITI OF AKRON LOCATED AT 3332 S ARLINGTON RD AKRON, OH 44312), BUT WAS NOT REPAIRED BECAUSE THE FRAME NEEDED TO BE REPLACED AND WAS NOT COVERED UNDER THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT WAS UNABLE TO OFFER ASSISTANCE. THE RECALL DETAILS WERE NOT PROVIDED. THE FAILURE MILEAGE WAS 154,000.

NHTSA ID

10994436

Incident

Jan 1, 2016

Mileage

154,000 mi

TL* THE CONTACT OWNS A 2001 INFINITI QX4. UPON INSPECTING THE VEHICLE, IT WAS NOTICED THAT THERE WAS SEVERE CORROSION OF THE FRAME NEAR THE STRUT ON THE DRIVER'S SIDE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS REPAIRED. THE CONTACT WAS REIMBURSED. SHORTLY AFTER THE REPAIR, THE SAME FAILURE OCCURRED ON THE PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS CORROSION ON THE PASSENGER SIDE. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 11V244000 (STEERING, SUSPENSION) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE FRAME CONTINUED TO CORRODE AFTER THE RECALL REPAIR. THE CONTACT STATED THAT THE RECALL REPAIR DID NOT ADEQUATELY REPAIR THE FAILURE WITH THE EXCESSIVE CORROSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

NHTSA ID

10892831

Incident

Aug 5, 2011

Mileage

120,000 mi

REAR SUSPENSION BOTTOMS OUT WITH 4 ADULTS IN VEHICLE.

NHTSA ID

10865023

Incident

May 14, 2016

Mileage

194,000 mi

NOTHING HAVE NOT HAPPEN BUT IM NOTICED THOSE THINGS AND LOOKED UP RECALLS AND WOULD LIKE IT FIXED

NHTSA ID

10795271

Incident

Nov 21, 2015

I WAS SMELLING GAS FUMES WHILE MY CAR WAS PARKED IN THE GARAGE. I COULD SEE SOMETHING WET IN THE WHEEL WELL NEAR WHERE THE GAS TANK IS FILLED. HAD IT REPAIRED AT MY INFINITI DEALER, AND THEY REPLACED THE FUEL FILLER TUBE AND HOSES. IT REMINDED ME OF A RECALL NOTICE I RECEIVED IN 2008. IT WAS FOR THE FUEL FILLER TUBE AND HOSES. THEY WERE KNOW TO HAVE CORRODED DUE TO EXPOSURE TO ROAD SALTS. I HAD MY CAR INSPECTED IN 2008 AND THEY SAID EVERYTHING WAS OK AT THE TIME. HOWEVER, BEING ABLE TO SMELL FUMES IN MY GARAGE, I KNOW THAT IT CORRODED THROUGH. THE DEALER AND INFINITI CONSUMER AFFAIRS STATE THAT BECAUSE I DON'T LIVE IN THEIR DERIVED LIST OF STATES THAT "REGULARLY USE SALT IN THE WINTER", THAT I AM NOT ELIGIBLE FOR FREE REPLACEMENT OF THE DEFECTIVE PART. I DO TRAVEL THROUGH A COUPLE OF THE AFFECTED STATES, BUT THE CAR IS NOT REGISTERED IN ONE. THE RECALL NOTICE STATES: "BECAUSE YOUR QX4 IS NOT REGISTERED IN ONE OF THE ABOVE STATES, IT DOES NOT HAVE TO BE REPAIRED. HOWEVER, AT YOUR REQUEST, YOUR INFINITI DEALER WILL INSPECT, AND IF NECESSARY, REPLACE THE FUEL FILLER TUBE ASSEMBLY WITH A NEW ONE WITH AN IMPROVED COATING PROCESS. THIS FREE SERVICE SHOULD TAKE ABOUT ONE AND A HALF HOURS..." THE NOTICE ALSO STATES TO "LEAVE THIS NOTICE IN YOUR QX4 FOR ANY FUTURE OWNERS." THIS TELLS ME THERE IS NO LENGTH OF TIME WHERE THE RECALL NOTICE BECOMES INACTIVE. IT WAS INSPECTED AT THE TIME AND NO REPAIRS WERE NECESSARY THEN. HOWEVER, THE PROBLEM DID DEVELOP, AND NOW THEY DO NOT CONSIDER IT MEETING THE CRITERIA OF THE RECALL. I THINK IT MATCHES EXACTLY. ....UPDATED 10-27-15 *BF *CN

NHTSA ID

10746435

Incident

Jul 24, 2015

Mileage

209,444 mi

TL* THE CONTACT OWNS A 2001 INFINITI QX4. THE VEHICLE WAS TAKEN TO THE DEALER FOR ROUTINE MAINTENANCE. WHILE BEING INSPECTED, THE TECHNICIAN FOUND THAT THE FRAME AND UNDERBODY WERE CORRODED ON THE FRONT PASSENGER SIDE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS UNABLE TO BE REPAIRED SINCE IT WAS STRUCTURALLY UNSAFE. THERE WAS CONSIDERABLE CORROSION TO THE FRAME OF THE VEHICLE AND COULD COLLAPSE WHILE BEING LIFTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 201,000.

NHTSA ID

10730076

Incident

Jun 19, 2015

Mileage

201,000 mi

NO ACCIDENT. DISCOVERED SEVERE CORROSION LOCALIZED ON PASSENGER SIDE FRAME/AXEL/FRONT WHEEL DRIVE BRACKET PART OF FRAME. CAR HAS ONLY 65,00 MILE. BODY, EXHAUST ETC. SHOW NO CORROSION. OTHER PARTS OF FRAME LOOK MILD. CAR UNSAFE TO DRIVE. NISSAN NON RESPONSIVE. I AM ORIGINAL OWNER. CAR WAS 7 YEARS IN OHIO AND 8 YEARS IN SOUTH CAROLINA. WE WERE LUCKY TO FIND THIS BEFORE A SIGNIFICANT INCIDENT! *TR

NHTSA ID

10703875

Incident

Mar 15, 2015

Mileage

65,000 mi

MY 13-YEAR-OLD AND SEVERELY RUSTED INFINITI 4WD SUV HAS BEEN RECALLED FOR CORROSION PROBLEMS AT THE DRIVER-SIDE STRUT TOWER. I WILL BE TOWING IT TO THE DEALERSHIP FOR AN INSPECTION BECAUSE I'M AFRAID TO DRIVE IT. MY CAR HAS A FIST-SIZED HOLE THROUGH THE FENDER WELL IN THE AREA DESCRIBED IN THE RECALL NOTICE, SO IT IS PROBABLY NOT REPAIRABLE. BUT MY CAR ALSO HAS A RUSTED OUT AND SEVERELY WEAKENED UNIBODY FRAME AT ANOTHER CRITICAL AREA THAT WOULD CERTAINLY CAUSE A LOSS OF CONTROL AND PROBABLY A CRASH WHEN IT IS FINALLY STRESSED TO THE BREAKING POINT. THIS AREA IS ON THE FRONT PASSENGER-SIDE WHERE THE MOUNTING PAD FOR THE A-FRAME REAR PIVOT POINT ATTACHES TO THE FRAME. I HAVE MADE THE DEALERSHIP AWARE OF THIS AND SENT THEM SOME PICTURES, AND THEY REFERRED ME TO THE MANUFACTURER'S CUSTOMER SERVICE REPRESENTATIVE. HE TOLD ME THAT THE DEALERSHIP MAY REFUSE TO DO THE RECALL REPAIR, AFTER EVALUATING MY CAR, UNLESS I HAVE THE "OTHER DAMAGE" (WHICH WOULD RENDER THE CAR UNSAFE) REPAIRED PRIOR TO THEIR INSPECTION. IF THEY DON'T DO THE RECALL REPAIR, OR DETERMINE THAT IT IS BEYOND REPAIR (BASED ENTIRELY ON THE AREA AFFECTED BY THE RECALL), MY CAR MAY BE DISQUALIFIED FROM THE REPURCHASE PROGRAM REMEDY. I MAY BE REQUIRED TO TOW MY CAR OFF OF THEIR LOT TO AVOID STORAGE FEES. THIS SEEMS LIKE A MANUFACTURER LOOPHOLE, THEY HAVE THE RIGHT TO REFUSE TO DO THE RECALL BECAUSE OF OTHER PROBLEMS, AND DISQUALIFY MY CAR FOR A REMEDY? THEY HAVE ACCEPTED RESPONSIBILITY FOR THE LACK OF CORROSION PROTECTION IN ONE CRITICAL AREA, BUT NOT FOR OTHERS? WHAT COULD I, AS A CAR OWNER, HAVE DONE TO PREVENT THIS DAMAGE? I FEEL IT'S THE MANUFACTURER THAT IS AT FAULT. A $35,000 CAR SHOULD LAST LONGER THAN 13 YEARS! SO I AM SUBMITTING THIS COMPLAINT IN CASE OTHERS HAVE HAD THE SAME PROBLEM AS I AND TO HELP FORCE THE MANUFACTURER TO TAKE OWNERSHIP OF THIS SERIOUS MANUFACTURING FLAW AND ISSUE A RECALL. *TR

NHTSA ID

10597115

Incident

Jun 9, 2014

Mileage

163,577 mi

BODY FRAME RUSTED BEHIND THE FRONT WHEEL ON PASSENGER SIDE. WHEN I TRY TO REPLACE THE FLAT TIRE , THE CAR COLLAPSE OVER THE JACK. THE CAR FRAME BROKE. *TR

NHTSA ID

10578085

Incident

Apr 1, 2014

Mileage

152,000 mi

TL* THE CONTACT OWNS A 2001 INFINITI QX4. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH WHEN A GRINDING NOISE FROM THE FRONT DRIVER'S SIDE WHEEL WAS HEARD AS THE CONTACT ATTEMPTED A TURN. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE DRIVER'S SIDE STRUT WAS RUSTED AND DAMAGED. THE CONTACT INFORMED THE MANUFACTURER OF THE DEFECT BUT NO REMEDY WAS OFFERED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 84,000.

NHTSA ID

10557896

Incident

Dec 18, 2013

Mileage

84,000 mi

THE BUILT-ON RUNNING BOARDS (THESE ARE NOT AN ADD-ON FEATURE TO THE VEHICLE, BUT CAME STANDARD ON ALL QX-4S) HAVE BRACKETS AND A TUBULAR STEEL SUPPORT BEAMS THAT SUPPORT THE WEIGHT OF ANY PASSENGER STEPPING ON THEM TO ENTER THE VEHICLE. THE SUPPORT BEAM AND SUPPORT BRACKETS HAVE ENTIRELY RUSTED AWAY; THERE IS LITTLE TO NO OTHER RUST ON OTHER AREAS OF THE VEHICLE. A LOCAL BODY SHOP IDENTIFIED AND NOTIFIED THE OWNER OF THE DANGER ASSOCIATED WITH NON-SUPPORTED RUNNING BOARDS. A CONSUMER COULD EASILY BE INJURED IF STEPPING ON THE RUNNING BOARDS TO ENTER THE VEHICLE AND HAVING THEM COLLAPSE. THE INJURY CERTAINLY COULD BE MORE ACUTE FOR ELDERLY, DISABLED, OR CHILDREN IN THE EVENT OF A COLLAPSE. THE TUBULAR STEEL SUPPORT BEAMS AND BRACKETS HAVE NO RUST INHIBITOR ON THEM WHILE THE OTHER METAL SECTIONS OF THE RUNNING BOARDS WERE COATED WITH RUST INHIBITOR AND SHOW NO RUST. THERE WAS A DESIGN FLAW EITHER ASSOCIATED WITH THE TYPE OF METAL USED OR A LACK OF RUST INHIBITOR ON THE PARTS THAT HAVE DISINTEGRATED. THE COST TO REPLACE IS QUITE EXORBITANT AND THE REPLACEMENTS MAY HAVE THE SAME DESIGN FLAW. THE SHORT TERM SOLUTION HAS BEEN TO ENTIRELY REMOVE THE RUNNING BOARDS OFF OF THE VEHICLE TO ELIMINATE THE DANGER. THIS MAKES FOR A TALL VERTICAL STEP-IN, BUT IS LESS RISKY THEN THE FAULTY RUNNING BOARDS. *TR

NHTSA ID

10550656

Incident

Nov 1, 2013

Mileage

137,095 mi

I BELIEVE THE CAR'S RUNNING BOARDS ARE A SAFETY HAZARD DUE TO SERIOUS RUST DAMAGE CAUSING WEAKNESS OF THE UNDERLYING STRUCTURE. THE HAZARD CAN MANIFEST ITSELF AS THE RUNNING BOARDS CAN EASY FAIL AND THE DRIVER OR ANY PASSENGER CAN FALL AS A RESULT. THIS IS A COMMON PROBLEM FOR QX4S FROM MODEL YEARS 1997 TO 2002 OR LATER. OBVIOUSLY, IT IS WORSE FOR OLDER CARS IN AREA'S WHERE SALT IS USED ON THE ROADS IN WINTER. I PETITIONED INIFINITI TO INVESTIGATE THE HAZARD AND CONSIDER RECTIFYING IT. THEY CLAIMED RUST DAMAGE WAS NOT COVERED AND WOULD DO NOTHING. HOWEVER, I NOTE THEY IN FACT HAD A STRUT HOUSING RECALL FOR OUR QX4 TO FIX RUST DAMAGE. *TR

NHTSA ID

10472000

Incident

Aug 1, 2010

Mileage

45,000 mi

2001 INFINITI QX4. CONSUMER STATES VEHICLE PULLS HARD TO THE LEFT *TGW THE DEALER INFORMED THE CONSUMER THE LEFT FRONT STRUT TOWER HAD RUSTED OUT, AND SEPARATING THE STRUT FROM THE FRAME. THE CONSUMER WAS INFORMED THE REPAIR WOULD COST SEVERAL THOUSAND DOLLARS. THE CONSUMER JUNKED THE VEHICLE. THE CONSUMER IS SEEKING REIMBURSEMENT DUE TO A MANUFACTURER'S DEFECT, WHICH RESULTED IN A RECALL. *JB UPDATED 06/19/12. *JB

NHTSA ID

10458392

Incident

Feb 1, 2010

TL* THE CONTACT OWNS A 2001 INFINITY QX4. THE CONTACT WAS DRIVING 45 MPH WHEN THE BRAKES WERE DEPRESSED BUT THE VEHICLE FAILED TO STOP. THE CONTACT WAS FORCED TO CRASH INTO A TREE IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS DESTROYED AND THE CONTACT WAS REPORTED INJURED. THE VEHICLE WAS NOT TAKEN TO THE DEALER, AND THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE 96,000.

NHTSA ID

10428313

Incident

Oct 3, 2011

Mileage

96,000 mi

TL* THE CONTACT OWNS A 2001 INFINITI QX4. THE CONTACT STATED THAT THE BRACKETS SUPPORTING THE RUNNING BOARDS WERE COMPLETELY RUSTED. THE CONTACT STATED THAT WHEN A PASSENGER ENTERED THE VEHICLE, THEY WERE UNABLE TO STEP ON THE RUNNING BOARDS TO ASSIST ENTERING THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THERE WAS NOTHING THAT COULD BE DONE TO REPAIR THE RUNNING BOARDS. THE FAILURE MILEAGE WAS 70,000. FAILED APROX 3.5 YEARS AGO. UNSUPPORTED RUNNING BOARDS ARE A SAFETY HAZARD. UPDATED 10/19/2011 *LN *TR

NHTSA ID

10426799

Incident

Sep 19, 2011

Mileage

70,000 mi

DRIVERS SIDE SHOCK TOWER BROKE (I BELIEVE DUE TO OHIO SALT AND WEATHER CORROSION) BROKE STEERING INTERMEDIATE SHAFT AND CAUSED COMPLETE LOSS OF STEERING. AT THAT TIME I INFORMED THE LOCAL INFINITI DEALER, AND INFINITI CUSTOMER SERVICE,SUPPLIED THEM WITH NUMEROUS PHOTOS, BECAUSE OF THE POTENTIAL SAFETY ISSUE AND BASICALLY WAS TOLD BY BOTH TO BAD, AND THAT IT WAS MY PROBLEM THEY WHERE NOT INTERESTED IN THE SAFETY ISSUE. *TT

NHTSA ID

10425862

Incident

Aug 20, 2010

Mileage

110,000 mi

TL* THE CONTACT OWNS A 2001 INFINITI QX4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 11V244000 (SUSPENSION:FRONT). AN AUTHORIZED DEALER WAS NOTIFIED AND THE CONTACT WAS ADVISED TO WAIT UNTIL NOVEMBER FOR REPAIRS BECAUSE THE NECESSARY PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 175,000.

NHTSA ID

10425392

Incident

Sep 1, 2011

Mileage

175,000 mi

QX4 2001 SEVERE RUST ON FRAME. CAR UNDRIVEABLE FOR SAFETY REASONS. FRONT SUSPENSION FIXED UNDER RECALL, BUT INFINITI REFUSES TO FIX EXTENSIVE FRAME RUST. THEY ACKNOWLEDGE THAT OTHER CONSUMERS HAVE THE SAME PROBLEM. IF YOU HAVE FRAME RUST ON QX4 PLEASE CONTACT [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

10421432

Incident

Apr 20, 2011

Mileage

80,000 mi

CORROSION IN THE FRONT DRIVERS SIDE STRUT TOWER HOUSING IN FRONT WHEEL AREA -BODY SHOP INFORMED ME IT WAS A MANUFACTURERES DEFECT. COST ME ABOUT $5,000 TO REPAIR. I STILL OWN THE CAR. *TT

NHTSA ID

10417774

Incident

Feb 1, 2010