2015 INFINITI QX50

The contact owns a 2015 Infiniti QX50. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from underneath the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was then taken to an independent mechanic, who confirmed the diagnosis. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 46,000.

NHTSA ID

11616162

Incident

Sep 24, 2024

Mileage

46,000 mi

TL* THE CONTACT OWNS A 2015 INFINITI QX50. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AUTO DIMMING FEATURE WAS FRACTURED CAUSING IT TO BE VERY DIFFICULT TO SEE AT NIGHT. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AUTO DIMMING SWITCH NEEDED TO REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE OCCURRED MULTIPLE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 78. THE VIN WAS NOT AVAILABLE.

NHTSA ID

10702009

Incident

Mar 19, 2015

Mileage

78 mi

THE CAR STARTED NORMALLY AND AFTER DRIVING ABOUT A QUARTER OF A MILE I WAS SUDDENLY COASTING WITHOUT POWER. THE ENGINE JUST QUIT. WITHOUT POWER STEERING AND BRAKES I WAS STILL ABLE TO GUIDE IT TO THE CURB AND COME TO A SAFE STOP. WHAT I ATTEMPTED TO RESTART THE CAR IT ACTED AS IF THE BATTERY DIDN'T HAVE ENOUGH POWER TO TURN OVER THE ENGINE, ALTHOUGH LIGHTS, HORN AND RADIO STILL WORKED FINE. THE CAR WAS TOWED TO THE DEALER WHERE I BOUGHT IT AND AFTER WEEK OF UNSUCCESSFUL TROUBLESHOOTING THE INFINITI REPS GOT INVOLVED. WHEN THE OIL PAN WAS REMOVED THEY FOUND NUMEROUS PIECES OF METAL OF VARYING SIZES AS IF SOMETHING IN THE ENGINE HAD DISINTEGRATED. IF THEY KNOW WHAT CAUSED IT THEY HAVEN;T TOLD ME, AND I SINCE I HAD LEASED IT JUST TWO WEEKS PRIOR I'VE ASKED FOR A NEW VEHICLE RATHER THAN TO HAVE THE ENGINE IN THIS ONE REPLACED. AS OF TODAY, NEARLY 2 WEEKS AFTER THE INCIDENT, I AM STILL AWAITING A DECISION. LUCKILY I WAS ON A SIDE STREET WHEN THIS OCCURRED. HAD IT HAPPENED MINUTES LATER I WOULD HAVE BEEN ON A HIGH SPEED MULTI-LANE INTERSTATE HIGHWAY AND THE RESULTS COULD HAVE BEEN CATASTROPHIC. *TR

NHTSA ID

10662311

Incident

Nov 21, 2014

Mileage

464 mi

CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).

CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.