2014 INFINITI QX80

My daughter was driving this car home from college on I80 east from Iowa to joliet and almost was involved in a accident. The stearing started to lean to the left and when she had to slow down and brake the stearing went hard to her left until she released the brake. she pulled over and called me i came out and drove it home slowly. i took it to my mechanic which i thought it was an alignment issue or a caliper on rear brakes. However it was brought to my attention by the mechanic that the left side of the rear sub frame was rootted out by rust and broke almost causing a major accident. I have been to the Infinity of Naperville three times this year and muliple times over the course of 2yrs for maintence and the rear sub frame passed the inspection everytime! This should be a saftey concern for all of these Infinity QX80 vehicles in illinois that are exposed to salt with this kind of metal for a frame. This product that Infinity manufactured completly broke while driving after being inspected and passed just 3 months ago. I am also conserned about my main frame also. The 1st pic I have icluded is my rotted out sub frame and the 2nd 3rd pic is the rotting main frame!

NHTSA ID

11708449

Incident

Nov 22, 2025

The contact owns a 2014 Infiniti QX80. The contact stated that while driving 55-60 MPH, the service engine light illuminated. The vehicle was taken to a non-Infiniti dealer, where it was diagnosed that the high-pressure fuel pump had failed. The vehicle was repaired. The contact stated that the failure persisted. Most recently, the vehicle was vibrating abnormally. The vehicle was taken back to the non-Infinity dealer, where it was diagnosed that the bucket light cylinder near the camshaft had failed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V683000 (Fuel System, Gasoline); however, the VIN was not included. The manufacturer was not notified of the failure. The failure recurred, and the contact parked the vehicle. The vehicle was no longer driven due to a safety concern. The failure mileage was unknown.

NHTSA ID

11687719

Incident

Jan 16, 2024

Mileage

55 mi

The contact owns a 2014 Infiniti QX80. The contact stated that there was a strong fuel odor coming from the vehicle while the vehicle was parked. The contact stated that the odor was present in the garage and in her residence. There was no warning light illuminated. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed nor repaired. The contact related the failure to NHTSA Campaign Number: 14V683000 (Fuel System, Gasoline). The contact stated she had stopped driving the vehicle. The manufacturer was not notified of the failure. The failure mileage was approximately 105,000.

NHTSA ID

11514466

Incident

Mar 26, 2023

Mileage

105,000 mi

I starting hearing a grinding noise coming from engine couple of weeks ago. Took it to the Infinity dealership for a diagnostic test. The mechanic stated “ timing chains were found to be stretched and metal was worn.” This is the same issue which prompted the recall of 2011-2013 QX56 models. However, I did not own my vehicle during the recall period.

NHTSA ID

11500607

Incident

Jan 2, 2023

The contact owns a 2014 Infiniti QX80. The contact stated that while starting the vehicle, there was a loud winding noise coming from underneath the vehicle. The same noise would occur while attempting to accelerate. The contact took the vehicle to the dealer who diagnosed that the timing chain had failed and needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA. The approximate failure mileage was 125,000.

NHTSA ID

11468293

Incident

May 8, 2022

Mileage

125,000 mi

The contact owns a 2014 Infiniti QX80. The contact stated while driving 50 MPH, the vehicle began to stall. The contact veered to the side of the road and kept the vehicle running. There was no warning light illuminated. The contact then returned to her residence. The contact stated that the failure reoccurred while driving. The check engine warning light was illuminated. The contact contacted the used car dealer she had purchased the vehicle from and an appointment was scheduled for a diagnostic test. The contact referenced NHTSA Campaign Number: 14V683000 (Fuel System, Gasoline). The manufacturer was notified of the failure and referred the contact to the NHTSA. The vehicle was not diagnosed or repaired. The failure mileage was approximately 127,785.

NHTSA ID

11463045

Incident

Apr 18, 2022

Mileage

127,785 mi

TL* THE CONTACT OWNS A 2014 INFINITI QX80. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, THERE WAS AN ABNORMAL SQUEALING SOUND COMING FROM THE ENGINE, LASTING FOR APPROXIMATELY TEN MINUTES. THERE WAS AN UNKNOWN WARNING LIGHT ILLUMINATED DURING THE FAILURE. THE CONTACT TOOK THE VEHICLE TO FAULKNER INFINITI MECHANICSBURG (6720 CARLISLE PIKE, MECHANICSBURG, PA 17050, (717) 691-8900) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 112,244.

NHTSA ID

11405033

Incident

Mar 15, 2021

Mileage

112,244 mi

MY AIRBAG INDICATOR LIGHT CAME ON ALMOST IMMEDIATELY FOLLOWING PURCHASE. I TOOK IT TO BE FIXED BY INFINITI SERVICE DEPARTMENT. AFTER PICKING UP THE VEHICLE, THE LIGHT CAME BACK ON. THIS CYCLE REPEATED MULTIPLE TIMES. THE 4TH TIME, INFINITI STATED THEY HAVE COMPLETED THE "FLOW CHART" PROVIDED BY THE MANUFACTURER TO SOLVE THE PROBLEM AND HAD TO SPEAK TO ENGINEERS TO TROUBLESHOOT NEXT STEPS. THEY QUOTED ANOTHER PART OF THE AIRBAG SYSTEM TO BE REPLACED. THIS TIME, I REQUESTED A GUARANTEED FIX. THEY DENIED THE REQUEST AND STATED THEY CANNOT GUARANTEE ANYTHING. CLIENT AFFAIRS HAS CONTRIBUTED TOWARD THE COSTS OF SOME OF THE REPAIRS AS GOOD WILL. AT THIS POINT, THIS SAFETY ISSUE SHOULD NO LONGER FALL ON THE CONSUMER AT ALL SINCE INFINITI CANNOT SEEM TO FIX THE ISSUE WITHIN A REASONABLE NUMBER OF ATTEMPTS. THERE IS CURRENTLY A CLASS ACTION LAWSUIT AGAINST TAKATA FOR FAULTY AIRBAG SYSTEMS CAUSING HUNDREDS OF INJURIES AND EVEN DEATHS. THERE ARE TONS OF RECALLS, YET THIS VEHICLE IS NOT ON A RECALL LIST. MY EXTENDED WARRANTY, THE LEMON LAW, THE DEALER, AND THE SERVICE DEPARTMENT HAVE ALL DENIED RESPONSIBILITY OF THE SAFETY AIRBAGS. THEY ARE NOW HAVING ME PICK THE VEHICLE UP, UNRESOLVED, DESPITE THE RISK TO MY SAFETY. I AM MOVING FORWARD WITH NEXT STEPS TO FILE SAFETY COMPLAINTS AND PUBLICALLY EXPRESS MY CONCERNS BEFORE SOMEONE GETS HURT. I WANT MY VEHICLE TO BE CONSIDERED FOR AIRBAG RECALL IMMEDIATELY. I WILL BE HAPPY TO PROVIDE ANY DOCUMENTATION NEEDED UPON REQUEST. THANK YOU FOR YOUR ANY INVESTIGATION INTO THIS AND CONSIDERATION FOR RECALL.

NHTSA ID

11403966

Incident

Oct 11, 2020

Mileage

78,000 mi

CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).

TELEMATICS SERVICE INFORMATION See ITB19-029 for models built after those listed above for a different Service Procedure. SERVICE INFORMATION The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active Infiniti Connection® or Infiniti InTouch Services™, the TCU communicates with the Infiniti Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the Applied Vehicles. Ø A table has been provided on the next page that lists the model and year specific steps required to successfully configure a TCU after it has been replaced. Ø A check OFF sheet has been provided on page 21 to print and check off steps as they are performed. Please staple the completed Check OFF Sheet to the repair order.

DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)D

CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.