EQUIPMENT:OTHER:LABELS
2017 INFINITI QX80
Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Overview
Our database contains 17 NHTSA owner-reported complaints for the 2017 INFINITI QX80, most frequently naming the airbags, electrical and engine categories. 1 safety recall has been issued covering this model year; and 135 manufacturer communications are on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Complaint activity over time
When owners filed reports about this model year
View as table
| Month | Complaints filed | Cumulative |
|---|---|---|
| Oct 2018 | 2 | 2 |
| Jan 2019 | 1 | 3 |
| Oct 2020 | 1 | 4 |
| Feb 2022 | 2 | 6 |
| Mar 2022 | 2 | 8 |
| Nov 2022 | 1 | 9 |
| Mar 2023 | 1 | 10 |
| Nov 2024 | 1 | 11 |
| Dec 2024 | 1 | 12 |
| Nov 2025 | 1 | 13 |
| Jan 2026 | 1 | 14 |
| Feb 2026 | 1 | 15 |
| Mar 2026 | 1 | 16 |
| Jul 2026 | 1 | 17 |
What owners report
Complaints grouped by the component NHTSA recorded
- Airbags725.9%
- Electrical518.5%
- Engine414.8%
- Driver assistance414.8%
- Brakes27.4%
- Body & structure13.7%
- Powertrain (other)13.7%
- Steering13.7%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Safety recalls
1 campaign cover this model year
Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.
Check a VIN on NHTSA.govRecent owner complaints
Reports submitted to NHTSA, shown in the owner's own words
Airbag light came on out of the blue. No accidents or anything done to cause light to come on just random. Was advised by dealership “ FOUND CODE B0020 SIDE MODULE OPEN IN DRIVER SEAT AIR BAG, CODE IN PAST WHICH REQUIRES AIR BAG CONTROL UNIT REPLACEMENT-- NOTE AIR BAG SYSTEM IS DISABLED WHILE LIGHT IS FLASHING, NO AIR BACS WILL DEPLOY IN CASE OF ACCIDENT * REPLACE DRIVER'S SEAT AIR BAG ASSEMBLY AND AIR BAG CONTROL UNIT-- PARTS ARE SPECIAL ORDER. Was told it would be $3887.93 to fix. Why this is not a recall issue is beyond me especially given the amount of complaints as of recent and over the years regarding this same issue. Extremely disappointing!
- NHTSA ID
- 11750189
- Incident
- Jul 10, 2026
Vehicle acting as a non conforming testing asset running in Factory Debug Mode (Unit ID: 01). This also shows and caused systemic U1000 Electrical Network Jam from an obsolete/unconfigured 2G TCU. Critical Failures: Airbags disabled showing current codes B0022-13(Left), B002A-13(Right) prove the primary curtain airbags are open/offline and won't deploy. Adaptive System Failure: Around View Monitor running Alpha Software(000154) which fails to lock out forward camera at highway speeds creating driver distraction. Ignition Hijack: Code B2401(Ignition Open) allowed vheichle to "Ghost Start" and recognize keys even when sealed in Faraday pouces. Voltage trauma: Sysemic VB Low (B142A-16) prevents vehicle from entering sleep mode, causing persistent network noise. The vehicle was sold as retail but remains in "Unconfigured" Manufacturing state Code: U122A-05. This violates FMVSS 208 and 49 USC Section 30112. AV Control Unit reveals Unit ID 01 and switch software 11401. It remains unconfigured in dubug mode Code: U122A-05, which should have never been for sale FMVSS208. Despite the airbags disabled and network jam codes, Matt Bowers Infiniti Advisor attempted to release vehicle with fraud estimate of $9930.75 for unrelated hardware, and overwrite EEPROM evidence of debug mode. Mfg misclassified VIN as Body: LL to bypass 2017 Nissan Shatai Kyushu Inspection Scandal protocols. This Zombie state facilitates a cyber physical breach (Mac:Private), via unpatched 2015 Bluetooth stack (C201), resulting in massive data exfiltration, possibly part of 25year business loss and now identity theft. Because of that please redact all personal identifiers from public record of this complaint
- NHTSA ID
- 11727548
- Incident
- Jan 14, 2023
- Mileage
- 90 mi
Odometer Fraud. The contact purchased a 2017 Infinity QX80. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. The seller had an LLC. At the time of purchase, the mileage was 90,743. It was later discovered that the mileage on the Title was 175,074 on January 6, 2026. The third-party warranty company that the contact hired discovered the discrepancy and informed the contact that the vehicle had a branded title.
- NHTSA ID
- 11720228
- Incident
- Feb 19, 2026
- Mileage
- 175,074 mi
Automatic emergency braking system phantom braking; Several different times now, on the road; at low speed causing sudden stopping in traffic; after pulling over the emergency stopping system turned off but the transmission locked up in one gear; drive on in a fixed gear and after several miles transmission unlocked and vehicle returned to normal; Have not gone to dealer No components have been inspected; Engine light came on and then later turned off when it began running correctly again. Four or five times in the last 12 months
- NHTSA ID
- 11710989
- Incident
- Dec 27, 2025
Made a right hand turn and vehicle shut off in traffic barley got into turn lane and vehicle died in the middle of the road, just got lucky a state trooper was behind us to hold traffic off.. would not restart no power, dead battery, put a jumper on the vehicle and it started enough to get out of immediate danger. After replacing a burned up alternator and battery twice it was found the battery current sensor was bad.
- NHTSA ID
- 11700266
- Incident
- Jun 20, 2024
The air bag light started flashing. The only thing that I did was have the vehicle oil change and air filters changed. Per the warranty Air Bags are excluded. If the airbags have not deployed or been serviced, there would be no reason to blink unless defective. It costs $2500 for a possible fix and if that doesn’t solve the problem it will cost for the next step and so on. Why is this not a manufacturer issue?
- NHTSA ID
- 11628626
- Incident
- Sep 30, 2024
I am writing to report serious safety concerns regarding my 2017 Infiniti QX80. The vehicle has exhibited two primary issues: 1. Unintended Braking: The vehicle has a tendency to suddenly and unexpectedly brake, particularly when driving over specific road surfaces, such as brick-paved intersections. This behavior is extremely dangerous as it can lead to accidents, especially in high-traffic areas. Such abrupt braking can cause the vehicle to lurch forward, potentially leading to rear-end collisions. 2. Frequent Battery Drain and Failure: The vehicle's battery drains rapidly, requiring frequent replacement. Despite multiple visits to the dealership and attempts at repair, the issue persists. This problem significantly compromises the vehicle's reliability and can leave the driver stranded, particularly in emergency situations. I have taken the vehicle to an authorized Infiniti dealership multiple times to address these issues. While the dealership has attempted repairs, the problems have persisted. The frequency and severity of these issues pose a significant safety risk to myself and other drivers. I urge the NHTSA to investigate these issues and take appropriate action to ensure the safety of all 2017 Infiniti QX80 owners.
- NHTSA ID
- 11623143
- Incident
- Oct 7, 2024
2/28/2023 was driving on freeway during a Rainey night truck suddenly spurned out of control were i could not control the wheel truck hydroplaned in to the center divider of the freeway and crashed in to the wall when the front driver side air bag never deployed but the passenger side air bag did did deployed all side passenger air bags were deployed .. but no driver side air bag deployment at all witch i suffered lots of bruising to upper body and lower body /face and head ...
- NHTSA ID
- 11510390
- Incident
- Feb 28, 2023
Manufacturer communications
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
STRUCTURE:BODY
CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).
ELECTRICAL SYSTEM
TELEMATICS SERVICE INFORMATION See ITB19-029 for models built after those listed above for a different Service Procedure. SERVICE INFORMATION The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active Infiniti Connection® or Infiniti InTouch Services™, the TCU communicates with the Infiniti Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the Applied Vehicles. Ø A table has been provided on the next page that lists the model and year specific steps required to successfully configure a TCU after it has been replaced. Ø A check OFF sheet has been provided on page 21 to print and check off steps as they are performed. Please staple the completed Check OFF Sheet to the repair order.
ELECTRICAL SYSTEM; FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
AEB WARNING LIGHT IS ON WITH WARNING MESSAGES DISPLAYED ON COMBINATION METER APPLIED VEHICLES: 2015-2024 Q50 (V37) 2015-2018 Q50 Hybrid (HV37) 2017-2022 Q60 (CV37) 2015-2019 Q70 (Y51) 2015-2018 Q70 Hybrid (HY51) 2019-2024 QX50 (J55) 2022-2024 QX55 (FJ55) 2015-2021 QX60 (L50) 2022-2024 QX60 (L51) 2015-2019 QX60 Hybrid (L50H) 2015-2024 QX80 (Z62) SERVICE INFORMATION The AEB system is designed to turn itself OFF during driving conditions (e.g., rain, snow, fog, etc.) that obstruct its sensors. This behavior is normal, and no repairs should be performed. When the AEB system performs an intentional shutdown, the customer may state the following: The ICC stopped working while driving, The AEB/FEB warning light is ON, or turned ON, while driving (Figure 1), The message “Unavailable Front Radar Obstruction” or “Forward Driving Aids Temporarily Disabled Front Sensor Blocked See Owner's Manual” has displayed while driving (Figure 2). AND DTC C1A16, C1A16-97, C2582, or C2582-97 is the ONLY DTC stored. Figure 1 Figure 2 Forward Driving Aids Temporarily Disabled Front Sensor Blocked See Owner’s Manual
AIR BAGS
DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)D
ELECTRICAL SYSTEM
CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ELECTRICAL SYSTEM
CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Compare model years
Complaint and recall counts across every year of this model
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.