RoadVitals

2009 Isuzu Npr

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Jul 28, 2016
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest May 17, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2009 Isuzu Npr, most frequently naming the powertrain (other) category. 2 safety recalls have been issued covering this model year; and 18 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Powertrain (other)1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V324000

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

May 17, 2017
14,807 units potentially affected
The defect: Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain model year 2008-2009 and 2012-2013 Isuzu NPR and NPR HD vehicles and 2008-2009 GMC W3500 and GMC W4500 vehicles. The affected vehicles, equipped with a gasoline-powered engine, have a throttle pedal that may get stuck under the steel stopper bolt, causing the pedal to remain in the full throttle position.
The risk: A stuck open accelerator pedal may result in very high vehicle speeds and make it difficult to stop the vehicle, which could cause a crash, serious injury or death.
The remedy: Isuzu will notify owners, and dealers will remove and replace the stopper bolt with a flanged plate, to prevent lateral movement of the throttle, free of charge. The recall began on June 23, 2017. Owners may contact Isuzu customer service at 1-866-441-9638.
Isuzu Technical Center of America, Inc.View on NHTSA.gov
09V042000

POWER TRAIN:DRIVELINE:DRIVESHAFT

Feb 4, 2009
2,836 units potentially affected
The defect: IZUSU IS RECALLING 2,836 MY 2008-2009 NPR/NQR AND NRR, GMC W3500, 4500 AND 5500, CHEVROLET W3500, 4500 AND 5500 TRUCKS. THE PROPELLER SHAFT WAS MANUFACTURED WITH INSUFFICIENT HIGH FREQUENCY HEAT TREATMENT. AS A RESULT, THE AFFECTED PORTION OF THE PROPELLER SHAFT MAY NOT MAINTAIN ITS DURABILITY THROUGH THE EXPECTED VEHICLE USEFUL LIFE.
The risk: THE PROPELLER SHAFT COULD BREAK OFF WHILE THE VEHICLE IS BEING DRIVING, WHICH WOULD RESULT IN THE VEHICLE STALLING AND COASTING TO A STOP, OR LOSS OF VEHICLE CONTROL WHICH COULD RESULT IN A CRASH.
The remedy: DEALERS WILL REPLACE THE PROPELLER SHAFT FREE OF CHARGE. THE RECALL BEGAN ON MARCH 5, 2009. OWNERS MAY CONTACT ISUZU AT 1-866-441-9638.
ISUZU MANUFACTURING SERVICES OF AMERICAView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Powertrain (other)
Filed Jul 28, 2016

TL* THE CONTACT OWNS A 2009 ISUZU NPR. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V042000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE.

NHTSA ID
10889374
Incident
Jul 22, 2016

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

 WB08-X-001J

EQUIPMENT

Policies and procedures update for all commercial vehicles. This bulletin provides instructions with regard to the Isuzu Commercial Vehicle (CV) Warranty Parts Center on the topics of parts retention, parts preparation for shipping, and administration.

IB13-R-001G

This bulletin outlines the procedures for using the Alpine Exchange Program (the "Exchange Program"). The Exchange Program must be used when any Alpine radio or other component covered by this bulletin is repaired under warranty and may also be used for radio and component repairs not covered under warranty. Contact Alpine directly for pricing and payment methods applicable to radio and component repairs not covered under warranty.

WB13-X-001B

EQUIPMENT

Isuzu Commercial Truck of America, Inc. (ICTA) is providing the following procedural recommendations to improve dealer efficiency when submitting Parts Warranty claims. We strongly recommend dealers follow these procedures in order to avoid delays in Parts Warranty claim payments and/or claim chargeback. This bulletin was revised to add a Parts Warranty Form

WB13-X-001A

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Isuzu Commercial Truck of America, Inc. (ICTA) is providing the following procedural recommendations to improve dealer efficiency when submitting Parts Warranty claims. We strongly recommend dealers follow these procedures in order to avoid delays in Parts Warranty claim payments and/or claim chargeback.

IB09-X-002B

EQUIPMENT

The following is a list of the Isuzu-recommended Threebond product part numbers identified in the various Isuzu Workshop Manuals and bulletins. If a Threebond product is unavailable, we recommend that you utilize the chart below to find equivalent of similar products (when available) from Loctite and Permatex.

IB09-X-004C

ENGINE AND ENGINE COOLING; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY

The Isuzu Commercial Truck of America (ICTA) Service Technical Assistance Center (TAC) provides diagnostic support to Isuzu dealer technicians repairing Isuzu vehicles in and out of vehicle warranty. A TAC case number will be issued solely for information tracking purposes and future contact reference.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Isuzu Npr by model year
YearComplaintsRecallsInvestigationsIssue Index
2020100—
2019140—
2018030—
2017120—
2016151—
2015151—
2014041—
2013241—
2012151—
2011020—
2010000—
2009Viewing120—
2008230—
2007230—
2006930—
2005200—
2004010—
2003010—
2002200—
2001000—
2000100—
1999100—
1998210—
1997410—
1996100—
1995100—
1994110—
1993100—
1992000—
1991100—
1990010—
1989010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.