RoadVitals

2007 Isuzu Nqr

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Jun 21, 2011
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Dec 15, 2010
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2007 Isuzu Nqr, most frequently naming the engine, fuel system and interior & seats categories. 2 safety recalls have been issued covering this model year; and 18 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Engine120.0%
  • Fuel system120.0%
  • Interior & seats120.0%
  • Steering120.0%
  • Suspension120.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
10V636000

ENGINE AND ENGINE COOLING

Dec 15, 2010
2,992 units potentially affected
The defect: ISUZU IS RECALLING CERTAIN MODEL YEAR 2006-2007 ISUZU NPR, NQR, NRR, GMC W3500, W4500, W5500, AND CHEVROLET W3500, W4500, AND W5500 VEHICLES. THE OIL PIPE BOLTS WERE NOT TIGHTENED PROPERLY DURING THE VEHICLE PRODUCTION PROCESS. IF NOT ADEQUATELY TIGHTENED, THE BOLT MAY LOOSEN AFTER PROLONGED VEHICLE OPERATION, WHICH CAN RESULT IN OIL SEEPAGE OR LEAKAGE FROM THE PACKING SEALS. IN GENERAL, AS OIL IS LOST, THE OIL WARNING LAMP WILL ILLUMINATE, AND THERE MAY BE ABNORMAL ENGINE NOISE AND LOSS OF OIL CAN CAUSE ENGINE SEIZURE.
The risk: IF THE ENGINE SEIZES WHILE THE VEHICLE IS BEING DRIVEN, THE VEHICLE MAY EXPERIENCE SUDDEN DECELERATION LEADING TO AN INCREASED RISK OF A CRASH.
The remedy: DEALERS WILL REPLACE THE PACKING SEALS WITH NEW ONES AND THE BOLT WILL BE TIGHTENED WITH A SPECIFIED TORQUE. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 28, 2011. OWNERS MAY CONTACT ISUZU AT 1-800-255-6727.
ISUZU MANUFACTURING SERVICES OF AMERICAView on NHTSA.gov
08V251000

FUEL SYSTEM, DIESEL

Jun 5, 2008
16,859 units potentially affected
The defect: ISUZU IS RECALLING 16,859 MY 2006-2007 ISUZU NPR, NQR, NRR, GMC W3500, W4500, W5500 AND CHEVROLET W3500, W4500, W5500 TRUCKS EQUIPPED WITH DIESEL ENGINES. DIESEL FUEL MAY SEEP OR LEAK FROM THE FUEL PIPE AT THE UPPER OR LOWER FUEL PORT ON THE DIESEL FUEL SUPPLY PUMP.
The risk: FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
The remedy: DEALERS WILL INSPECT THE VEHICLES AND IF NO SEEPAGE OR LEAKAGE IS DETECTED, THE FUEL PIPE FITTINGS WILL BE TIGHTENED. IF SEEPAGE OR LEAKAGE IS DETECTED, THE FUEL SUPPLY PUMP WILL BE REPLACED WITH A NEW ONE. THE RECALL WILL BEGIN ON JUNE 30, 2008. OWNERS MAY CONTACT ISUZU AT 1-800-255-6727, GMC AT 1-866-996-9463, OR CHEVROLET AT 1-800-630-2438..
ISUZU MANUFACTURING SERVICES OF AMERICAView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Fuel system
Filed Jun 21, 2011

TL* THE CONTACT OWNS A 2007 ISUZU NQR. THE VEHICLE WAS TAKEN FOR ROUTINE MAINTENANCE WHEN THE CONTACT WAS ADVISED THAT THE FUEL PUMP WAS FRACTURED AND CAUSING THE DIESEL FUEL TO LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 202,000.

NHTSA ID
10407743
Incident
Jun 21, 2011
Mileage
202,000 mi
Interior & seatsSteeringSuspension
Filed Oct 20, 2010

2007 ISUZU NPR-HD, TRUCK GIVES A SOFT TO HARD VIBRATION DURING MOTION AT OR OVER 65MPH. THE TRUCK WAS UNDER WARRANTY, INFORMED DEALER ABOUT THE PROBLEM. TRUCK WAS TAKEN FOR REPAIRS AS VIBRATION IN FRONT, DEALER CHECKED AND ADVISED TIRES ARE BAD, "REPLACED ALL TIRES-PROBLEM NOT FIXED INFORMED DEALER", THEY CHECKED AND INFORMED RIMS ARE BAD "REPLACED WITH 2 NEW FRONT RIMS - PROBLEM NOT FIXED INFORMED DEALER". THEN DEALER PUT ALL 6 RIMS & TIRES FROM THEIR STOCK TO VERIFY THE PROBLEMS, AND THEN THEY INFORMED ME THE SHOCKS ARE BAD. WELL I HAVE REPLACED ALL 4 SHOCKS NOW, "PROBLEM NOT FIXED" AND I HAVE NOTICED THE THEIR IS A OIL LEAK ON POWER STEERING GEARBOX/PUMP. EACH TIME I TAKE THE TRUCK TO DEALER THEY JUST CHARGE $100.00 BUT CANT FIX THE PROBLEM. NOW THE WARRANTY IS OVER. I AM REALLY FRUSTRATED FOR THIS CONTINUING PROBLEM. *TR

NHTSA ID
10361463
Incident
Jan 1, 2008
Mileage
80,000 mi
Engine
Filed Sep 6, 2010

WE DRIVE THE TRUCK EVERYDAY FROM 1 LOCATION TO ANOTHER LOCATION FOR ABOUT 65 MILES PER DAY THE ODOMETER IS ABOUT 75,000 MILES. WE DO REGULAR SERVICE ON TIME AND THERE'S NO ACCIDENT SO FAR (TOUCH WOOD). THERE'S NO SYMPTOM FOR THE INCIDENT. THIS HAPPENED ON 8/15/2010 SUNDAY HEADING FROM MONTEREY PARK TO CHINO HILLS. THE DRIVER HEARD A NOISY SOUND IN THE FRONT, BUT DON'T KNOW WHERE. WE PARKED AT CHINO HILLS AND ON THE NEXT DAY TOWED TO BODY SHOP. AFTER A QUICK LOOK, HE TOLD US TO TOW TO THE DEALER. PECK ROAD TRUCK CENTER IN CITY OF INDUSTRY CHECKED AND SAID SOMETHING WRONG WITH THE ENGINE. HE NEGOTIATED WITH THE MANUFACTURER, ISUZU WHO SAID THE WARRANTY EXPIRED 2 MONTHS AGO. NO MATTER WHAT WE STILL HAVE TO FIX IT. THE SERVICE ADVISOR (MCMILLON, RON) SAID THE ENGINE IS TORN APART AND THE SERVICE QUOTE RIGHT NOW IS ESTIMATED ABOUT $8,724. HERE?S THE OPERATION DESCRIPTION: (1) DIAGNOSE, RAN ENGINE PERFORMANCE TEST, REMOVED ENGINE ASSY, PULLED HEAD, FOUND #3 CONNECTING ROD CRANK BAD. RECOMMEND TO REPLACE CRANK, ALL CONNECTING ROD BEARING, PISTON AND LINER #3. (2) EXTRA PARTS AND LABOR TO REPLACE, OIL PUMP, GEARS, GASKETS, HEAD BOLTS (STRETCHED), COLLERS, JETS (FOR OIL SPRAYING ON LINER), MISC GASKETS, NOT SEEN UNTIL ENGINE HAS BEEN TORN APART. WE BOUGHT THIS TRUCK ON 5/22/2007 FOR $50,121.33 AND YET THE ENGINE TORN APART. THIS IS BEYOND NORMAL WEAR AND TEAR. ISUZU SHOULD INSPECT THE PROBLEM AND PAY FOR THE REPAIR. WE DON' KNOW IF THE DEALER KEPT THE ENGINE OR TOOK A PICTURE YET. AT THIS POINT, WE DIDN'T ASK FOR ANY COMPENSATION ON THE INCONVENIENCE CAUSED BY THIS BROKE DOWN. *TR

NHTSA ID
10354018
Incident
Aug 15, 2010
Mileage
75,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

IB13-R-001G

This bulletin outlines the procedures for using the Alpine Exchange Program (the "Exchange Program"). The Exchange Program must be used when any Alpine radio or other component covered by this bulletin is repaired under warranty and may also be used for radio and component repairs not covered under warranty. Contact Alpine directly for pricing and payment methods applicable to radio and component repairs not covered under warranty.

WB13-X-001B

EQUIPMENT

Isuzu Commercial Truck of America, Inc. (ICTA) is providing the following procedural recommendations to improve dealer efficiency when submitting Parts Warranty claims. We strongly recommend dealers follow these procedures in order to avoid delays in Parts Warranty claim payments and/or claim chargeback. This bulletin was revised to add a Parts Warranty Form

WB13-X-001A

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Isuzu Commercial Truck of America, Inc. (ICTA) is providing the following procedural recommendations to improve dealer efficiency when submitting Parts Warranty claims. We strongly recommend dealers follow these procedures in order to avoid delays in Parts Warranty claim payments and/or claim chargeback.

IB09-X-004C

ENGINE AND ENGINE COOLING; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY

The Isuzu Commercial Truck of America (ICTA) Service Technical Assistance Center (TAC) provides diagnostic support to Isuzu dealer technicians repairing Isuzu vehicles in and out of vehicle warranty. A TAC case number will be issued solely for information tracking purposes and future contact reference.

IB09-X-002B

EQUIPMENT

The following is a list of the Isuzu-recommended Threebond product part numbers identified in the various Isuzu Workshop Manuals and bulletins. If a Threebond product is unavailable, we recommend that you utilize the chart below to find equivalent of similar products (when available) from Loctite and Permatex.

IB-14-X-001

ENGINE AND ENGINE COOLING

ISUZU: INFORMATION REGARDING CORROSION INHIBITOR IMPROVEMENT THAT CHANGES COLOR OF COOLANT TO A DARK COLOR AND IS ADDED AT PORT TO BOTH RADIATOR AND SURGE TANK. *PE

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Isuzu Nqr by model year
YearComplaintsRecallsInvestigationsIssue Index
2023000—
2022000—
2021000—
2020030—
2019040—
2018030—
2017040—
2016050—
2015040—
2014030—
2013030—
2012040—
2011020—
2010000—
2009010—
2008010—
2007Viewing320—
2006020—
2005000—
2004010—
2003010—
2002000—
2001100—
2000000—
1999100—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.