RoadVitals

2020 Jayco Fifth Wheel Pinnacle

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
5
Latest Apr 27, 2025
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Jun 4, 2021
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 5 NHTSA owner-reported complaints for the 2020 Jayco Fifth Wheel Pinnacle, most frequently naming the body & structure and suspension categories. 2 safety recalls have been issued covering this model year; and 5 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure480.0%
  • Suspension120.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
21V425000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS

Jun 4, 2021
87,649 units potentially affected
The defect: Jayco, Inc. (Jayco) is recalling certain 2017-2018 Jayco Designer, 2017-2021 Eagle HT, Eagle, Jay Feather, Jay Flight SLX, Jay Flight, North Point, Octane Superlite, Pinnacle, White Hawk, 2017-2020 Eagle HT, 2018-2021 Jay Flight Bungalow, 2017-2019 Octane, and 2019-2020 Eagle HTX travel trailers and fifth wheels equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.
The risk: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
The remedy: Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters were mailed August 3, 2021. Owners may contact Jayco customer service at 1-800-283-8267.
Jayco, Inc.View on NHTSA.gov
20V336000

VISIBILITY:GLASS, SIDE/REAR

Jun 9, 2020
1,105 units potentially affected
The defect: Jayco, Inc. (Jayco) is recalling certain 2020 Towable Eagle, Eagle HT, JayFlight, NorthPoint, Octane, Pinnacle, Seismic, and Talon recreational vehicles. The adhesive bond between the glass and the metal hinge frame of the frameless crank out vent and egress windows may fail which would then allow the glass to detach and fall out.
The risk: If the window glass detaches while the vehicle is moving it could become a projectile, increasing the risk of injury or a crash.
The remedy: Jayco will notify owners, and dealers will inspect the frameless windows for proper adhesive bond strength, replacing the windows as necessary, free of charge. This recall began June 15, 2020. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9901508.
Jayco, Inc.Manufacturer number 9901508View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structure
Filed Apr 27, 2025

Jayco pinnacle 37mdqs, frame crack issues. Contacted Jayco while still under the 3-year structural warranty. Jayco stated, there was nothing they could do and sorry for the problem. Lippert frames are the issue and trailer is parked until it’s able to be fixed. Insurance won’t cover it due to being a known issue with frame mfr.

NHTSA ID
11657108
Incident
Apr 27, 2025
Body & structure
Filed Feb 19, 2025

Frame failure on my Jayco Pinnacle 36 5th wheel RV is the issue. The frame welds have cracked where the front overhangs and the pin box attaches to the truck pulling the 5th wheel thus causing outer cracking of the exterior fiberglass. The steel used in the frame does not stand up to the flexing as a result of moving down the highway. An investigation needs to be opened into this problem as the frames need to last more than a few years on a RV that is traveling down the roads and highways at a high rate of speed which could result in the RV becoming a safety hazard causing catastrophic injuries to the public. Manufacturers must take responsibility for their defective product and be held accountable to fixing what they know was wrong at the time of manufacturing. The consumer is the fall guy for the sale of poorly designed and engineered RV's. A lemon law should be enforced for RVs that fall into this category.

NHTSA ID
11643710
Incident
Feb 7, 2025
Body & structure
Filed Jan 12, 2025

The body is cracking and we are concerned that it is being caused by a frame problem. We contacted Jayco when we noticed the crack and they basically told us that sorry for the crack but you are out of warranty and we can’t help you. They are 100% aware of these issues and should be fixed at their expense regardless of warranty.

NHTSA ID
11635523
Incident
Sep 18, 2024
Body & structure
Filed Feb 6, 2024

The frame failure on this Jayco Pinnacle 36 ssws 5th wheel RV is an issue across all company product lines where Grand Design is the most talked about on You Tube. Essentially, the frame welds crack and/or the frame itself cracks usually on the front overhang where the pin box attaches to the truck pulling the 5th wheel causing outer cracking of the exterior fiberglass. The frames are usually manufactured by Lippert. The steel used in the frame does not stand up to the flexing as a result of moving down the highway. I would like to see an investigation into this problem as the frames need to last more than two years on an item that costs over $100,000. Dealers don't take responsibility, manufactures don't take responsibility nor do the extended warrantee's take responsibility. The consumer is the fall guy for the sale of poorly designed and engineered RV's. I would like to see stress testing or something similar. A lemon law would be nice. The pics added only show the tell tale signs of the flexing. My unit will be fixed in Sept 24; a 10 month wait, which tells you of the seriousness of the issue. I will up load pics after the repair shop takes the unit apart and fixes it. (The trim separates from the siding initially) It's difficult to see in the pics.

NHTSA ID
11570190
Incident
Sep 1, 2023
Suspension
Filed Aug 13, 2022

My RV, 2020 Jayco Pinnacle, had to have new tires replaced after <12K miles due to bad axles, Dexter # 133178799. The new tires were replaced only to have the same wear patterns after 2,400 miles. I contacted Dexter & was offered one new axle (two are required) as a goodwill offer; not recognizing any quality issues with the axles. Also any replacement of tires or labor to install the new axle would be at my cost. I believe these axles are too light for this size 5th wheel and/or the product was damaged prior to my purchase due to the early initial tire wear.

NHTSA ID
11479133
Incident
May 11, 2022

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

INC 22-067

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

JAYCO AND ENTEGRA COACH STORAGE TIPS. INSTRUCTIONS FOR STORING JAYCO AND ENTEGRA COACH DIESEL PUSHERS.

SRP 22-046

ELECTRICAL SYSTEM; EQUIPMENT

INSTRUCTIONS FOR RESETTING LEVELING SYSTEM “ZERO POINT”

22-043

STRUCTURE

Standard Repair Instructions detailing how to repair a unit with a crack in the sidewall near the slideout.

SRP - 22-043

EQUIPMENT; EQUIPMENT:MECHANICAL:SLIDE-IN CAMPER; STRUCTURE

(SRP) Standard repair procedure for crack forming at the front bottom corner of the off door side (ODS) or door side (DS) Front Slide Out on certain Jayco 5th wheel travel trailers.

TSB 21-005

EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER

The winterization performed during manufacturing is incorrect for the Fogatti water heater and may not provide protection from damage.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Jayco Fifth Wheel Pinnacle by model year
YearComplaintsRecallsInvestigationsIssue Index
2026000—
2024010—
2023010—
2022030—
2021040—
2020Viewing520—
2019330—
2018120—
20171420—
2016200—
2015220—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.