2015 Jeep Cherokee Airbags Problems

The contact owns a 2015 Jeep Cherokee. The contact stated that after entering the vehicle, closing the door, and starting the vehicle, the passenger’s side rear-seat air bag unexpectedly deployed. The driver's side rear seat air bag deployed the following day. The air bag warning light was illuminated. There were no injuries reported. The local dealer was contacted and referred the contact to the insurance company for assistance. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, and a case was opened. The manufacturer confirmed that the vehicle was no longer covered under warranty. The insurance company was contacted and declined the claim. The failure mileage was approximately 280,000.

NHTSA ID

11750489

Incident

Jul 6, 2026

Mileage

280,000 mi

The light just came on

NHTSA ID

11748252

Incident

Jun 15, 2026

Electric parking brake light keeps coming on also the shifters light comes on a lot as well

NHTSA ID

11692417

Incident

Sep 20, 2025

Was involved in a frontal collision. Front end was crushed to include the radiator. None of the airbags deployed.

NHTSA ID

11687024

Incident

Sep 12, 2025

The contact owns a 2015 Jeep Cherokee. The contact stated while driving 20 MPH, the vehicle made an abnormal grinding sound coming from the engine. The contact stated that the Service 4WD message was displayed and remained displayed. The contact stated the vehicle jerked while driving at slow speeds. The vehicle was taken to an independent mechanic where it was diagnosed with engine cooling, engine, and electrical system failures. The vehicle was not repaired. The contact researched online and related the failures to NHTSA Campaign Number: 15V676000 (ENGINE AND ENGINE COOLING), 15V041000 (AIR BAGS), and 20V343000 (POWER TRAIN); however, the VIN was not included in the recalls. The manufacturer was made aware of the failure and informed the contact that he would be receiving an email. The failure mileage was approximately 85,000.

NHTSA ID

11637507

Incident

Nov 25, 2024

Mileage

85,000 mi

Right rear seat airbag deployed alone while driving. Airbag signal came on.

NHTSA ID

11595395

Incident

Jun 19, 2024

Jeep has never been in accident properly and regularly maintained when driving on freeway all of the sudden out of nowhere service airbag system and service park brake pop up I was fearful for my life when getting home not knowing if airbags will work heaven forbid I get in car accident or car may roll over onto street because park brake is not working I went to dealership and asked what's wrong with viechole did manufacturer put in faulty airbags or installed broken brake they refused to tell me what the issue is unless I pay them over $500 just to know what's wrong with car I told them car was never in accident properly maintenanced the problem has to be with manufacturer they said unless I pay $500 they will not tell me what's wrong with the jeep please investigate jeep for failed car parts.

NHTSA ID

11591395

Incident

May 20, 2024

The contact owned a 2015 Jeep Cherokee. While the contact's husband was driving at unknown speeds, the husband accidentally stepped on the accelerator pedal and the front bumper crashed into a brick wall that was in front of the contact's air conditioning unit. The air bags did not deploy. The contact's husband sustained cuts, bruises, and neck injuries. The vehicle was towed to a collision shop. The vehicle was destroyed. There was a police report filed. The manufacturer was made aware of the failure and a case was opened. The contact stated that the manufacturer's representative pulled the data recorder from the vehicle and an assessment was made of the data from the crash. The failure mileage was approximately 111,000.

NHTSA ID

11587237

Incident

Apr 13, 2024

Mileage

111,000 mi

Transmission has a delay when taking off from a stop (2-3 second delay while accelerating before it shifts), had a message saying service airbag, service transmission, service park break then all messages disappeared.

NHTSA ID

11570430

Incident

Feb 5, 2024

The contact owned a 2015 Jeep Cherokee. The contact stated that while driving at 35 MPH, the contact drove into the next lane and crashed into another vehicle because of an off-tire rod. The air bags did not deploy. The vehicle was going 35 MPH at the time of the crash. The vehicle was towed to a lot. No warning light was illuminated. A police report was filed. One person was injured. The driver has had a head and rib injury. Medical Treatment was needed for the injury. The contact had got an mri for her ribs and took Tylenol for her head. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and have not reached back out to the contact yet. The failure mileage was approximately 115,020.

NHTSA ID

11545267

Incident

Jul 16, 2023

Mileage

115,020 mi

During an accident, the air bags failed to deploy when hit by a Dodge Ram 2500. The vehicle was totalled by the insurance company, and the insurance company took ownership of the vehicle.

NHTSA ID

11502991

Incident

Jul 12, 2022

Air bag service light came on. Took it to a reputable repair business. Diagnosed with codes B0020-13 Left side seat deployment Squib 1. Found tech service bulletin #10-002-18 for replacing air bag seat harness and seat bolts for this code. Chrysler recommends BOTH harnesses are replaced (left and right). Chrysler is charging $2,677.16 For the parts. They say it is a 'common' problem and in fact the parts are on back order until at least January 19th. This is a safety issue as the airbag will not deploy. The vehicle is less than 10 years old, which meets two out of three criteria for it to be considered a recall issue. I cannot afford this type of repair which is a problem I did nothing to create.

NHTSA ID

11497591

Incident

Dec 15, 2022

this vehicle shows all recalls have been completed. however, every time it rains, the hatch compartment fills with water. 10/30/2022, my electronic parking brake light came on and the vehicle was stuck in park. Once we got the car home, I opened the hatch and removed the spare tire; there was standing water in the area from rain. This morning I was leaving for work an d the following lights came on; 1) Service 4WD 2) Service electronic Parking Brake 3) Service Airbags 4) Service Front Collision system 5) Service auto start stop 6) Adaptive Cruise Control not available 7) cruise/ fcw unab=vailable- service required This vehicle has been a complete nightmare. I did record the event as we used a shop vac to remove the water. the Service 4 wd light comes on and goes off randomly daily; the PTU was "flashed" but the problem continued. I have contacted the dealership only to be told all recalls are complete and I must pay for the additional repairs. I have contacted Jeep and have had zero resolutions.

NHTSA ID

11491557

Incident

Mar 1, 2021

The contact owns a 2015 Jeep Cherokee. The contact stated that at start-up, the “Service Air Bags” warning light illuminated. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not subjected to a recall for the failure. The approximate failure mileage was 75,000.

NHTSA ID

11455927

Incident

Mar 9, 2022

Mileage

75,000 mi

I WAS DRIVING AND THE JEEP DIED ON THE ROAD. THIS HAPPENED 2 DAYS (APRIL 4 & 5TH, 2021) IN A ROW. NO WARNING LIGHTS. I HAD TO REMOVE THE KEY AND OPEN THE DOOR TO RESET THE SYSTEM AND THEN IT FINALLY RESTARTED. TIRES PLUS REPORTS NO CODES WHEN DIAGNOSING. WAITING TO HEAR FROM JEEP.

NHTSA ID

11406719

Incident

Apr 5, 2021

Mileage

46,000 mi

VEHICLE WAS IN MOTION WHEN IT LEFT THE ROAD. I SWERVED TO MISS A DOG. I HAD MY SEATBELT ON DURING THIS ACCIDENT HOWEVER MY HEAD (TOP, RIGHT FRONT OF MY HEAD) HIT THE WINDSHIELD GLASS AND THE GLASS BROKE/SHATTERED. MY HAIR WAS CAUGHT IN THE BROKEN CRACKS OF THE GLASS ON THE WINDSHIELD AND MY HAIR WAS PULLED OUT OF MY HEAD, I GUESS WHEN THE SEATBELT PULLED ME BACK INTO POSITION IT MANAGED TO KEEP MY HAIR LODGED. I GOT SMALL PIECES OF GLASS OUT OF MY SCALP FOR A WEEK. I HAD OTHER INJURIES AS WELL. EVERY SINGLE AIRBAG OF THIS CAR WAS DEPLOYED AND MY VEHICLE A TOTAL LOSS. I WAS ONLY GOING AROUND 45 MPH. I AM THANKFUL TO BE HERE SHARING THIS PASSAGE. I JUST HAVE TRIED TO FIGURE OUT HOW I MANAGED TO HIT THE WINDSHIELD WHILE MY SEATBELT WAS ON MY BODY AND THE AIRBAGS DEPLOYED.*DT*JB

NHTSA ID

11331868

Incident

May 25, 2020

Mileage

103,000 mi

TAKATA RECALL, AIR BAG LIGHT CAME ON STATING TO SERVICE AIR BAG. UPON TAKING THE VEHICLE INTO THE DEALER SHIP I WAS INFORMED THAT MY ENTIRE AIR BAG SYSTEM HAS TO BE TAKEN OUT AND REWIRED DUE TO THIS WARNING LIGHT COMING ON OR I WONT HAVE ANY AIR BAGS.

NHTSA ID

11204497

Incident

Apr 29, 2019

Mileage

34,000 mi

MY WIFE WAS DRIVING HER JEEP WHEN WE HIT BLACK ICE. MY WIFE LOST CONTROL OF THE JEEP AND HIT TWO FENCE POLES AND A TREE. THE JEEP SUSTAINED HEAVY FRONT END DAMAGE. SHE WAS TRAVELING 40-45 MPH AN HOUR. NONE OF THE AIRBAGS DEPLOYED IN THE VEHICLE ON IMPACT.

NHTSA ID

11183854

Incident

Mar 1, 2019

Mileage

49,000 mi

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT DROVE OFF THE ROAD TO AVOID AN ANIMAL IN THE ROAD. BOTH FRONTAL SIDE AIR BAGS DEPLOYED WITHOUT WARNING OR AN IMPACT. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THERE WAS NO BODY DAMAGE TO THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

NHTSA ID

11172134

Incident

Dec 23, 2018

Mileage

50,000 mi

AIRBAGS DEPLOYED AND METAL DAMAGED MY FACE

NHTSA ID

11143758

Incident

Jul 29, 2018

Mileage

35,000 mi

COMMAND VIEW DUAL-PANE PANORAMIC SUNROOF. IS EXTREMELY NOISY WHEN DRIVING. WAS REAFFIXED OR REINSTALLED BY DEALERSHIP AND NOW NOISIER THAN BEFORE. FAULTY AIR BAG WAS REPLACED AT SAME TIME AS HORN WAS NOT WORKING ALSO ??

NHTSA ID

11101773

Incident

Apr 3, 2018

Mileage

35,800 mi

MY DAUGHTER WRECKED ON 4/11 AND HER JEEP ROLLED TWICE IN WHICH THE FRONT AND SIDE AIRBAGS DIDN'T DEPLOY. THE ROOF SMASHED INTO HER HEAD REST RESULTING IN A CONCUSSION, FRACTURED HIP, AND TORN HAMSTRING. SHE WAS LIFELIGHTED. I CONTACTED JEEP AND THEY CONDUCTED AN INVESTIGATION AND THEY BELIEVED THE AIRBAG SYSTEM OPERATED PROPERLY. THE WRECK REPORT AND COPY OF JEEP'S REPORT IS INCLUDED.

NHTSA ID

11091369

Incident

Apr 11, 2018

Mileage

68,000 mi

I WAS ON THE HIGHWAY A PICKUP PULLED OUT IN FRONT OF ME AND I HIT HER HEAD ON. I WAS AT AROUND 40-50 MPH WHEN MY JEEP IMPACTED. THE IMPACT WAS SIGNIFICANT ENOUGH TO RUPTURE THE RADIATOR AND THE FRONT BRAKES BLEW OUT. THE AIRBAGS DID NOT DEPLOY. I HAVE REPORTED THE NO DEPLOY TO JEEP.

NHTSA ID

11084853

Incident

Apr 12, 2018

Mileage

97,000 mi

TRAVELING ON HIGHWAY I 94 AT 70MPH 5PM JAN 10TH, 2018, CAME INTO CONTACT WITH VEHICLE WHILE MERGING INTO CENTER LANE. HIS CAR FORCES MINE INTO A SPIN, I CRASHED HEAD ON INTO THE CONCRETE BARRIER/WALL SEPARATING THE EAST AND WEST BOUND LANES. NONE OF THE AIRBAGS IN THE ENTIRE VEHICLE DEPLOYED. NEITHER THE DRIVER, PASSENGER OR SIDE CURTAIN AIRBAGS DEPLOYED. I SURVIVED BUT HAD TWO BREAKS IN THE STERNAL CHEST PLATE, A FRACTURED RIGHT RIB AND BROKEN LEFT WRIST REQUIRING SURGERY RESULTING IN SCREWS AND PLATES INSTALLED. MEDICAL BILLS OVER $80K I WAS WEARING MY SEATBELT THE ENTIRE TIME. THAT DAY THE WEATHER WAS CLEAR AND APPROX 40-45 DEGREES. THROUGH THE DEALER, I CONTACTED THE MANUFACTURERS CUSTOMER SERVICE WHICH DIRECTED ME TO THEIR FORENSIC TEAM SO THEY COULD OBTAIN THE BLACK BOX IN THE VEHICLE AND ACCESS TO THE CAR. I HAVE SERIOUS CONCERNS REGARDING NOT ONLY MY SAFETY BUT OTHERS THAT OWN THE SAME MAKE AND MODEL. I AM 73 YEARS OLD AND EVERYONE FROM THE AMBULANCE DRIVER TO THE STATE TROOPER THAT WAS ON THE SCENE OF THE ACCIDENT SAID THAT I HAVE A LAWSUIT HERE. I DO NOT WANT TO FILE SUIT. I DON'T HAVE THE TIME OR THE INCLINATION TO GO THAT DIRECTION BUT I FEEL THAT THE MANUFACTURER OWES ME AND THE OTHER CUSTOMERS SOMETHING SHOULD THEY FIND THEMSELVES IN MY POSITION. THE MANUFACTURERS REPRESENTATIVE WAS NOT VERY HELPFUL AND I FEEL THAT I AM GETTING THE BRUSH OFF AND THEY HAVE NOT RETURNED MY CALLS. I AM HESITANT TO BE A COMPLAINER. I HOPE THAT JEEP/CHRYSLER ADDRESS THIS SAFETY ISSUE FOR ME AS WELL AS OTHERS THAT MAY HAVE THE SAME CONCERNS. *TT *JS

NHTSA ID

11079700

Incident

Jan 10, 2018

Mileage

27,000 mi

JAN 7 MY SON HAD HEAD ON CRASH WITH DODGE HEMI TRUCK. THE TRUCK WAS TOTALED AND CAR WAS 10 GRAND IN DAMAGE, MY CAR AIRBAGS DID NOT DEPLOY TROOPER AND OTHER PERSON IN CRASH WAS SHOCKED. AUTO BODY SHOP INSTRUCTED ME TO CONTACT CHRYSLER, AND THEY CAME SAID NORMAL THE TRANS SENSOR HAS BEEN MAJOR ISSUE NOW I AM WORRIED THIS SENSOR IS DEFECTIVE ALSO AND NO ONE WILL LISTEN. I ACTUALLY TYPED A LONGER DESCRIPTION 2 OTHER TIMES AND YOUR SITE DELETED IT IF THIS GOES THRU I WILL TYPE THE DETAILS AGAIN *BF *TR

NHTSA ID

11073013

Incident

Jan 7, 2018

Mileage

38,000 mi