2019 Jeep Cherokee Powertrain (other) Problems

My daughter bought this Jeep Latitude in XXX with 44k miles. A few days ago she heard a clicking and her 4WD light went on. She brought it to the shop and to our horror the PVU, differential are in need of replacement???? There is a recall on this model for the PVU, but not on her VIN: [XXX] I feel that since these both happened at the same time, this jeep is a lemon. However, i cannot go for a lemon law d/t the fact that we have no warranty. I think Jeep should consider adding this to the recall list. Ridiculous. My [XXX] now has to take out a 7K loan to pay for her repairs and has a $500 month car payment on top of that. Never buying another Jeep EVER! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11776775

Incident

Nov 2, 2026

While driving I was in the middle of an intersection and the parking brake came on. I thought I had a flat. Thank god no oncoming cars were present I had to let the vehicle slowly roll across the street into a parking lot. Inwas stranded and hour from home and had to pay $250 for a tow. The vehicle has been sitting in my driveway for a year turns out it is a failed ptu but how convenient it doesnt show up under a recall. 2019 Jeep cherokee with only 86k miles. Dealership wanted 5k to fix we came up with some money and just had it towed to a mechanic to see how much they want. We should not have to pay anything if this a common fail on jeep. Vehicle is still financed with the dealership and ive been paying for a car I cannot even drive. Its rediculous.

NHTSA ID

11776459

Incident

Sep 1, 2025

My 2019 Jeep Cherokee has been displaying “Service 4WD” and “4WD Not Available” warnings on the dashboard since August 2026. The vehicle was diagnosed by a Jeep dealership with diagnostic trouble code C14A7-97: PTU motor component/system operation obstructed or blocked, involving the Power Transfer Unit (PTU)/drivetrain. I have also experienced difficulty turning the steering wheel while the vehicle is stopped and a scratching noise from the driver-side wheel area. I understand that NHTSA Recall 25V-011/FCA Recall 01C applies to certain 2017-2019 Jeep Cherokee vehicles involving potential PTU damage. The recall states that PTU damage may result in a loss of drive power or loss of the Park function. It also identifies a “Service 4WD” message, noise, vibration, or a change in drive quality as possible warning signs. I also understand that NHTSA Recall 26V-290/FCA Recall 40D applies to certain 2019-2023 Jeep Cherokee vehicles with a two-speed PTU that may fail internally. The recall states that a failed PTU may result in loss of drive power or vehicle rollaway, increasing the risk of a crash or injury. The recall also identifies a “Service 4WD” message, noise, vibration, or a change in drive quality as possible warnings. Although my VIN is not currently listed as included in these recalls, my vehicle is within the affected model years and is experiencing a documented PTU/drivetrain fault, a “Service 4WD” warning, a “4WD Not Available” warning, and additional noise and operating symptoms. I am submitting this complaint because I am concerned that my vehicle may be experiencing a PTU-related safety defect similar to the conditions addressed by these recalls. I am concerned about the safety of continuing to operate the vehicle.

NHTSA ID

11776140

Incident

Aug 24, 2026

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number 26V290000 (Power Train). The 4WD service light was illuminated while driving 45 MPH. There was a dinging sound coming from the vehicle. There was a clunking and grinding sound while driving during the failure. The vehicle was taken to the local dealer and the failure was confirmed, but the part to repair the vehicle was on back order. The manufacturer was contacted and declined to provide a loaner vehicle. The contact continued driving the vehicle. The failure mileage was approximately 82,000.

NHTSA ID

11776026

Incident

Oct 27, 2026

Mileage

82,000 mi

My 2019 Jeep Cherokee with 74,950 miles has a Power Transfer Unit failure and my VIN is not included in the NHTSB recall. When I took my car in for service on 11/4/26, I was told there is an indefinite delay on the replacement PTU. Additionally, because my VIN is not part of the the existing recall, the replacement will cost me close to $3000 IF it ever is available. I was also denied a “good will” warranty by my Jeep service department.

NHTSA ID

11775959

Incident

Nov 5, 2026

The PTU has shown a code of failure to communicate. My 4WD light was on stating Ned’s to be serviced. While driving and excellerating I would hear and feel a clunk. There was a whooping sound while driving, at first when turning and then increasing to more and louder. At 57,000. Miles when getting an oil change told the mechanic of the service light and asked if it could be on due to having changed a flat tire? He said my 4WD was working fine and not to worry about it. When I lost power at 30 miles an hour and it started to shudder I took it in to the dealership and they produced an inspection of problems neededing to be fixed costing approximately 10,000. Including the PTU failure. The vehicle was at 90,000. Now and no longer out of warranty. I was told they could get a PTU unit for at least 4 months if even then. That was leaving me without a vehicle. I took the vehicle (which I was told was safe to drive) to another private service station. They diagnosed more to me show pictures of a cracked differential and the seal to it warped and half off. They said this condition was a catastrophic accident waiting to happen. I have been put off ignored and told I have no proof that this was an issue under warranty.

NHTSA ID

11774721

Incident

Mar 13, 2026

PTU went out while driving. My jeep can't accelerate.

NHTSA ID

11774605

Incident

Sep 29, 2026

My 4wd service light came on and I took it to a private mechanic who did a diagnostic. They found a bad PTU and it needs to be replaced. My car VIN is not falling into the recall that was current within my year of Jeep (Recall number: 26V290000) . My problem is the same as the recall but my vehicle was not included. Please provide help on how I can get covered under this recall.

NHTSA ID

11774438

Incident

Oct 8, 2026

I have a 2019 Jeep Cherokee Trailhawk that has a "Service 4WD" issue. I have had the vehicle diagnosed and have a PTU failure of C14A7 which coincides with a recall 25V-011. The symptoms and failure mode I have mirrors the recall but yet, my VIN is excluded.

NHTSA ID

11774160

Incident

Oct 27, 2026

I have a 2019 Jeep Cherokee Limited that has a "Service 4WD" issue. I have had the vehicle diagnosed and have a PTU failure of C14A7 which coincides with a recall 25V-011. The symptoms and failure mode I have mirrors the recall but yet, my VIN is excluded. I have met with a Jeep Service Department Manager and have had numerous calls with Stellantis Customer Care to try to understand why my vehicle is not part of the recall but am getting nowhere. I am told by Stellantis there is nobody I can talk to if I am not part of the recall and there is no appeal process. An independent shop believes strongly my vehicle should be included with the recall so I will continue to attempt to find someone within Stellantis that I can appeal the omission. I saw a comment that NHTSA believes the recall scope is too narrow. Is there anything be done to open up the scope of the recall? Any suggestions how I can get my position heard?

NHTSA ID

11773786

Incident

Aug 15, 2026

My 4wd service light went on and I took it to the dealership and they did a diagnostic. Found out I had a bad PTU and it needs to be replaced. My car vin did not fall into the recall that was current within my year of Jeep. My problem is the same as the recall but my vehicle was not included. I think that it should be since it is the same problem as the recall is.

NHTSA ID

11773219

Incident

Sep 1, 2026

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving, the vehicle would independently switched to 4WD Mode. The vehicle hesitated upon depression of the accelerator pedal. The dealer was notified of the failure; however, the contact was informed that the vehicle was only under recall for a rear-view camera sensor. The contact received notification of NHTSA Campaign Number: 26V290000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 55,000.

NHTSA ID

11773069

Incident

Apr 1, 2026

Mileage

55,000 mi

My car is coming up with the code involved in a recall for this model and year... that indicates the transfer case needs to be replaced. My VIN does not come up on the list. The dealership said it is not covered under the recall. I want to know why... I have 45000 miles on this car.

NHTSA ID

11772537

Incident

Oct 16, 2026

I have a 2019 Jeep Cherokee with around 52000 miles on it. The SVC 4WD light came on, and so I looked up potential recalls. It looks like my particular VIN was not part of the Recall (26V-290), but is having the same problem. I would love to know if this is something I can get taken care of by the dealership/Jeep, as it's a very expensive fix for something that should have a much longer lifespan. The dealer has the car, but tells me it's safe to drive (for now). There are some reverse to drive sounds that are disconcerting, as well as a number of pop-up notifications about the lack of 4WD capability. Given the concerns listed in the previous recall (26V-290), I would argue that this is ALSO a concern and should be considered as a potential expansion of that previous recall.

NHTSA ID

11772471

Incident

Sep 30, 2026

Failed PTU

NHTSA ID

11772216

Incident

Dec 31, 1969

The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle was initially taken to the dealer because the check engine light illuminated and the radio became very hot. The dealer replaced a valve and installed a new screen, which temporarily resolved the issue. Months later, the failures recurred, and the transmission was replaced. The vehicle was returned to the dealer for a software update. During a later visit, the dealer diagnosed the vehicle with a failing transmission gasket, a rear differential leak, an engine oil leak, and a failed battery requiring replacement. After the contact heard a loud scraping noise, the vehicle was returned to the dealer, who performed a rear differential fluid change but stated no mechanical failure was present. The contact returned the vehicle to the dealer after a "Service 4WD" warning light illuminated. The dealer replaced the Power Transfer Unit (PTU) motor, despite claiming the PTU was unrelated to the failure. The contact stated that the transmission assembly, PTU motor, gaskets, and other essential powertrain components were all replaced within a one-year period. The contact stated that the engine consistently emitted an abnormal unknown odor. The manufacturer was notified of the failure. The dealer confirmed the failure. The failure mileage was 38,000.

NHTSA ID

11772211

Incident

Sep 17, 2025

Mileage

38,000 mi

Loss of power between 15-20 mph and causes the gears to “jump”. This sometimes happens between 7-10 mph. Loss of 4 wheel drive also.

NHTSA ID

11771984

Incident

Oct 15, 2026

power train, it is available for inspection, recall information states the power train unit could fail causing loss of power and possible accident. I had the car checked at an independent shop and their test equipment said it was a recall item and to take it to a dealership. I took it to a jeep dealership and they said there is no fix available nothing they could do unless I paid for the repair. I could then send the repair invoice to Jeep and they "might" reimburse me, but they (Jeep) in there letter on the recall says there is no fix. The message on my console states, " 4 wheel drive unavailable" and in the lower right hand corner of the display it reads "svc 4 wheel drive,". I can't understand why there would be "no fix available" and where does that leave me and my vehicle? It has not failed so far but I am concerned it will. I was told not to drive it any long distance?

NHTSA ID

11771721

Incident

Oct 1, 2026

I had a failed Power Transfer Unit. Received a "SVC 4WD" light on my dashboard. After running a code check, it was determined to be a PTU issue. There is an apparent recall on this unit for 2019-2023 Jeep Cherokees. I own a 2019 Jeep Cherokee Latitude Plus which was NOT part of the recall. I'm not sure why it wasn't if I'm having the same issue as the cars that were part of the recall. Now the part is on backorder and I'm having to pay out of pocket for a $4,000 repair. The car is currently at the Jeep dealership awaiting the part and the repair. I think the recall needs to be expanded as this seems to reach more than just the vehicles in the current recall.

NHTSA ID

11771574

Incident

Oct 1, 2026

I took my car for inspection and would not pass due to the rear shift differential where the seal that connects to the cylinder is away from the cylinder and a crack is now there. Crack is at least three inches long. As the crack continues to widen, I will lose control of my rear end. Mechanic stated there is no reason for this crack or the seal to be in this condition as it was not involved in any accidents.

NHTSA ID

11770987

Incident

Oct 3, 2026

I was coming out of a gas station and the battery light came on/ stayed on and the car just stopped. I couldn’t shut it off, put it in drive, put it in park…….The car still seemed to be running… I had to wait about 10 mins before I could do anything I.e. start it up again. This was very scary and unsafe as the car stopped dead between a street entrance/ exit of the gas station, and cars had to swerve to get around me.

NHTSA ID

11770794

Incident

Oct 12, 2026

So I was driving down the road doing 60 miles an hour and I have lost power total drive power while driving doing 60 miles an hour with a car just goes into a neutral rubs up and I have to pull on side of the road and turn off the car wait like 10 to 15 minutes and then the car resets itself I believe my car has a recall for the PTU and I believe that’s what’s wrong with it. It’s a recall so it needs looked at and I took it to the dealership saying my concerns and they have told me that there is no fix available yet for it which that cannot be true because I got something in the mail saying that there is a fix available so I’m not sure if they just don’t wanna do it cause it’s gonna be a hard job to do but it needs done ASAP because that’s putting my life in danger just having total loss drive power while driving down the highway doing 65 to 70 miles an hour it has happened three total times now.

NHTSA ID

11770689

Incident

Oct 10, 2026

Service 4WD appeared on car and noticable reduce power and performance has been happening. Mechanic states its the power transfer case. My model does not show a part of the recall, but we wanted to report it.

NHTSA ID

11770223

Incident

Oct 9, 2026

My 2019 Jeep Cherokee Limited experienced a structural failure of the rear differential assembly, Mopar part number 53010758AG. The aluminum housing has fractured and broken away around the output shaft/retaining-ring area. There has been no known collision or external impact that would explain this damage. This failure raises serious safety concerns because damage to the differential housing could potentially cause lubricant loss, further drivetrain failure, or loss of propulsion. Photographs documenting the broken housing are available. I have identified multiple similar NHTSA complaints involving 2019 Jeep Cherokees with rear differential housing fractures and retaining-ring failures, including complaints 11761757, 11736628, and 11718514. I am concerned that this may represent a recurring safety-related defect rather than an isolated failure. I request that NHTSA investigate these rear differential housing failures and determine whether a safety recall is warranted. My 2019 Jeep Cherokee Limited experienced a structural failure of the rear differential assembly, Mopar part number 53010758AG. The aluminum housing has fractured and broken away around the output shaft/retaining-ring area. There has been no known collision or external impact that would explain this damage. This failure raises serious safety concerns because damage to the differential housing could potentially cause lubricant loss, further drivetrain failure, or loss of propulsion. Photographs documenting the broken housing are available. I have identified multiple similar NHTSA complaints involving 2019 Jeep Cherokees with rear differential housing fractures and retaining-ring failures, including complaints 11761757, 11736628, and 11718514. I am concerned that this may represent a recurring safety-related defect rather than an isolated failure. I request that NHTSA investigate these rear differential housing failures and determine whether a safety recall is warranted.

NHTSA ID

11770154

Incident

Oct 5, 2026

Vehicle suffered sudden total internal PTU failure with active Diagnostic Trouble Code C1496-92 (PTU Motor Position Performance). Diagnosed at AutoNation CDJR Southwest (RO #619044). * Technicians attempted to resolve the drivetrain issue by applying factory software updates UA9 and W20. The software flashes completed successfully, but DTC C1496-92 remained active and 4WD remained unavailable, confirming a complete internal mechanical breakdown of the PTU assembly. This mechanical failure causes a sudden loss of motive power and rollaway hazard identical to NHTSA Recall 25V011 / Campaign 01C. Chrysler’s dealer portal (DealerCONNECT) auto-rejected goodwill assistance strictly due to vehicle model year parameters, despite low mileage (65,438 miles) and an identical mechanical failure mode to recalled units.

NHTSA ID

11770135

Incident

Sep 24, 2026