2019 Jeep Cherokee Visibility Problems

The contact owns a 2019 Jeep Cherokee. The contact stated that while his wife was reversing, the backup camera failed to operate, and as a result, the driver crashed into another vehicle. The rear glass shattered on impact. The rear bumper was damaged. There were no warning lights illuminated. There were no reported injuries. A police report was filed. There was no reported fire or air bag deployment. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 62,000. The VIN was not available.

NHTSA ID

11642117

Incident

Feb 8, 2025

Mileage

62,000 mi

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 65 MPH, there was an abnormal popping sound coming from the vehicle. The contact pulled over to the side of the road to inspect the vehicle and discovered that the sunroof had shattered without impact. The contact stated that a dealer was contacted. The vehicle was not taken to the dealer to be inspected or repaired. The contact was informed by the dealer to seek assistance from the insurance company to cover the cost of the repair. The manufacturer was not notified of the failure. The approximate failure mileage was 70,000.

NHTSA ID

11639320

Incident

Jan 25, 2025

Mileage

70,000 mi

I find it very interesting that no one ever called me and you have closed my case . I wrote to you & told you the dealer on St. Thomas did not do windshields , Carribbean Auto Mart zip code 00802. I purchased my car at Arrigo in WPB , FL 33411 . I recently relocated to STT and shipped my car here. A 12 inch dead branch (which I have kept) hit my windshield and caused this damage on the inside and out. Obviously , the windshield was faulty or this serious damage would not have occurred, causing glass chards to come inside the vehicle. I have received no assistance from you have spoken to numerous outsourced customer service agents that I could not hear because of the chickens in the background and now you have closed my case. I was without a car for 3 weeks as the windshield was unstable and I could not drive the car as it was unsafe . I had to order a windshield and have it shipped here and installed. I would like to be compensated for my windshield and would like the address of your safety engineers to send the stick to them . Had it hit on the drivers side I would have been injured. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11542336

Incident

Apr 15, 2023

REPEATED WINDSHIELD CHIPS AND CRACKS 3 IN 1 MONTH. REPLACED THE WINDSHIELD, NOW 4 MORE IN 2 MONTHS. HAVE ONLY HAD VEHICLE 3 MONTHS.

NHTSA ID

11372436

Incident

Oct 20, 2020

Mileage

27,000 mi

IT STARTED RAINING YESTERDAY AND WHEN THE WIPERS WERE TURNED ON THE DRIVERS SIDE WENT ACROSS LIKE SOMEONE BENT IT RIPPED IT OFF. WE STOPPED AT A GAS STATION TO FIX IT LONG ENOUGH TO GET TO A OREILLYS AND HAD THE BLADES REPLACED. LUCKILY IT STOPPED RAINING AND WE MADE IT HOME SAFELY. PROBLEM TODAY IS THAT THE ISSUE IS STILL THERE AND WE CAN'T GET THE VEHICLE LOOKED AT UNTIL WEDNESDAY. PRAYING THAT IT WILL GET FIXED WITHOUT ANY OTHER ISSUES. WE ONLY HAVE 26K MILES EVEN THOUGH IT WAS USED FROM CARMAX IT APPEARED TO BE IT DECENT CONDITION. I NEVER EXPECTED ANYTHING LIKE THAT TO HAPPEN AND I AM GLAD WE DID NOT HAVE AN ACCIDENT.

NHTSA ID

11337684

Incident

Jul 6, 2020

Mileage

26,000 mi

2019 JEEP CHEROKEE LATITUDE. CONSUMER WRITES IN REGARDS TO EXPLODING SUNROOF. *LD THE CONSUMER STATED THE DEALER WAS MADE AWARE OF THE FAILURE,BUT DENIED ANY RESPONSIBLITY. *JS

NHTSA ID

11244680

Incident

Aug 19, 2019

VISIBILITY DISTORTED IN RAINY CONDITIONS DUE TO INSUFFICIENT WINDSHIELD WIPERS AND OR COATING ON GLASS. VISIBILITY DIRECTLY IN FRONT OF ME WHEN DRIVING GETS DISTORTED WITH MINIMAL RAINFALL CAUSING A DANGEROUS DRIVING CONDITION. USING NO WINDSHIELD WIPERS IS BETTER THAN HAVING THEM ON. ISSUE OCCURRED SINCE DATE OF DELIVERY (11/30/2018) AND BECAME MORE NOTICEABLE RECENTLY DUE TO WEATHER CHANGES. ISSUE OCCURS BOTH WHEN IN MOTION OR STAND STILL ON ALL ROAD TYPES.

NHTSA ID

11209036

Incident

Apr 1, 2019

Mileage

3,000 mi

THERE IS A DELAMINATION OF THE WINDSHEILD ON THE EDGES CAUSING REDUCED VISIBILITY BLURRING AND DISTORTING OBJECTS IN VIEW. THUS HAS BEEN SEEN ON 3 2019 JEEP CHEROKEES PRODUCED IN LATE 2018.

NHTSA ID

11206364

Incident

Nov 1, 2018

Mileage

100 mi

THE PROBLEM IS A SMUDGE ON THE DRIVERS SIDE AT EYE LEVEL WHEN THE WIPERS RETURNED TO THE ORIGINAL POSITION. WE REPLACED THE WIPERS FIRST WITH THE MOST EXPENSIVE WE COULD FIND AND THAT DID NOT FIX THE ISSUE SO THAT IS WHEN THE DEALERSHIP BENNY BOYD OF LAMPASIS REPLACED THE WINDSHIELD UNDER WARRANTY. THIS DID NOT FIX THE PROBLEM BUT IT DID BECAME WORSE WITH THE NEW WINDSHIELD AND NOW THERE WERE STREAKS, SO WE BROUGHT IT BACK AND THEY REPLACED THE EXPENSIVE WIPERS WITH OEM WIPERS AND STILL IT DID THE SAME. WE WERE ADVISED BY OUR SERVICE MANAGER CHRISTOPHER WEIR TO CALL CHRYSLER @ 800-992-1997 AND START A STAR CASE, THE CASE NUMBER IS OR WAS 58366091. THE CASE OPENED AND SUPPOSEDLY LOOKED INTO BY SOME ENGINEERS PER THE CONVERSATION OF THE CASE MANAGER @ CHRYSLER. THE RESPONSE WE RECEIVED BACK FROM THE CASE MANGER WAS THAT IT WAS THE CHARACTERISTIC FOR THIS VEHICLE????? I AM PROVIDING A URL FOR THE JEEP FORUM WITH OTHER CUSTOMERS WITH THE SAME COMPLAINT. HTTPS://JEEPCHEROKEECLUB.COM/4-2014-JEEP-CHEROKEE-GENERAL-DISCUSSION/201777-WINDSHIELD-WIPER-STREAKING.HTML?AMP=1. JEEPCHEROKEECLUB.COM

NHTSA ID

11205245

Incident

Apr 23, 2019

Mileage

4,700 mi

THE PROBLEM IS A SMUDGE ON THE DRIVERS SIDE AT EYE LEVEL WHEN THE WIPERS RETURNED TO THE ORIGINAL POSITION. WE REPLACED THE WIPERS FIRST WITH THE MOST EXPENSIVE WE COULD FIND AND THAT DID NOT FIX THE ISSUE SO THAT IS WHEN THE DEALERSHIP BENNY BOYD OF LAMPASIS REPLACED THE WINDSHIELD UNDER WARRANTY. THIS DID NOT FIX THE PROBLEM BUT IT DID BECAME WORSE WITH THE NEW WINDSHIELD AND NOW THERE WERE STREAKS, SO WE BROUGHT IT BACK AND THEY REPLACED THE EXPENSIVE WIPERS WITH OEM WIPERS AND STILL IT DID THE SAME. WE WERE ADVISED BY OUR SERVICE MANAGER CHRISTOPHER WEIR TO CALL CHRYSLER @ 800-992-1997 AND START A STAR CASE, THE CASE NUMBER IS OR WAS 58366091. THE CASE OPENED AND SUPPOSEDLY LOOKED INTO BY SOME ENGINEERS PER THE CONVERSATION OF THE CASE MANAGER @ CHRYSLER. THE RESPONSE WE RECEIVED BACK FROM THE CASE MANGER WAS THAT IT WAS THE CHARACTERISTIC FOR THIS VEHICLE????? I AM PROVIDING A URL FOR THE JEEP FORUM WITH OTHER CUSTOMERS WITH THE SAME COMPLAINT. HTTPS://JEEPCHEROKEECLUB.COM/4-2014-JEEP-CHEROKEE-GENERAL-DISCUSSION/201777-WINDSHIELD-WIPER-STREAKING.HTML?AMP=1. JEEPCHEROKEECLUB.COM

NHTSA ID

11205238

Incident

Apr 23, 2019

Mileage

4,700 mi

UCONNECT SYSTEM MALFUNCTIONING. WHILE DRIVING IT AUTOMATICALLY SWITCH THE CONTROLS BETWEEN RADIO TO CAR PLAY TO A/C HIGH FAN SPEED AND CHANGE HEATING SETTINGS - IT REPEATS IT OVER AND OVER ENABLING RANDOM FUNCTIONS WITHOUT ALLOWING US TO CONTROL IT. FINALLY NEED TO SWITCH OFF ENTIRE SYSTEM ELSE WE CANNOT DRIVE THE CAR SAFELY. *DT*JB

NHTSA ID

11192699

Incident

Jan 15, 2019

Mileage

250 mi