2019 Jeep Cherokee

My daughter bought this Jeep Latitude in XXX with 44k miles. A few days ago she heard a clicking and her 4WD light went on. She brought it to the shop and to our horror the PVU, differential are in need of replacement???? There is a recall on this model for the PVU, but not on her VIN: [XXX] I feel that since these both happened at the same time, this jeep is a lemon. However, i cannot go for a lemon law d/t the fact that we have no warranty. I think Jeep should consider adding this to the recall list. Ridiculous. My [XXX] now has to take out a 7K loan to pay for her repairs and has a $500 month car payment on top of that. Never buying another Jeep EVER! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11776775

Incident

Nov 2, 2026

PTU FAILURE - CONFIRMED BY JEEP DEALERSHIP AND IS IN NEED OF REPLACEMENT. VEHICLE IS AVAILABLE FOR INSPECTION IF NEEDED, SERVICE 4WD LIGHT WAS FIRST INDICATOR OF ISSUE. CURRENTLY 4WD IS NOT AVAILABLE AND IS A SAFETY RISK FOR OUR FAMILY SINCE WE DRIVE APROX 6 MONTHS OUT OF THE YEAR IN SNOW. SO FAR THE DEALERSHIP HAS BEEN UABLE TO GET A REPLACEMENT PART.

NHTSA ID

11776630

Incident

Feb 10, 2026

While driving I was in the middle of an intersection and the parking brake came on. I thought I had a flat. Thank god no oncoming cars were present I had to let the vehicle slowly roll across the street into a parking lot. Inwas stranded and hour from home and had to pay $250 for a tow. The vehicle has been sitting in my driveway for a year turns out it is a failed ptu but how convenient it doesnt show up under a recall. 2019 Jeep cherokee with only 86k miles. Dealership wanted 5k to fix we came up with some money and just had it towed to a mechanic to see how much they want. We should not have to pay anything if this a common fail on jeep. Vehicle is still financed with the dealership and ive been paying for a car I cannot even drive. Its rediculous.

NHTSA ID

11776459

Incident

Sep 1, 2025

My 2019 Jeep Cherokee has been displaying “Service 4WD” and “4WD Not Available” warnings on the dashboard since August 2026. The vehicle was diagnosed by a Jeep dealership with diagnostic trouble code C14A7-97: PTU motor component/system operation obstructed or blocked, involving the Power Transfer Unit (PTU)/drivetrain. I have also experienced difficulty turning the steering wheel while the vehicle is stopped and a scratching noise from the driver-side wheel area. I understand that NHTSA Recall 25V-011/FCA Recall 01C applies to certain 2017-2019 Jeep Cherokee vehicles involving potential PTU damage. The recall states that PTU damage may result in a loss of drive power or loss of the Park function. It also identifies a “Service 4WD” message, noise, vibration, or a change in drive quality as possible warning signs. I also understand that NHTSA Recall 26V-290/FCA Recall 40D applies to certain 2019-2023 Jeep Cherokee vehicles with a two-speed PTU that may fail internally. The recall states that a failed PTU may result in loss of drive power or vehicle rollaway, increasing the risk of a crash or injury. The recall also identifies a “Service 4WD” message, noise, vibration, or a change in drive quality as possible warnings. Although my VIN is not currently listed as included in these recalls, my vehicle is within the affected model years and is experiencing a documented PTU/drivetrain fault, a “Service 4WD” warning, a “4WD Not Available” warning, and additional noise and operating symptoms. I am submitting this complaint because I am concerned that my vehicle may be experiencing a PTU-related safety defect similar to the conditions addressed by these recalls. I am concerned about the safety of continuing to operate the vehicle.

NHTSA ID

11776140

Incident

Aug 24, 2026

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number 26V290000 (Power Train). The 4WD service light was illuminated while driving 45 MPH. There was a dinging sound coming from the vehicle. There was a clunking and grinding sound while driving during the failure. The vehicle was taken to the local dealer and the failure was confirmed, but the part to repair the vehicle was on back order. The manufacturer was contacted and declined to provide a loaner vehicle. The contact continued driving the vehicle. The failure mileage was approximately 82,000.

NHTSA ID

11776026

Incident

Oct 27, 2026

Mileage

82,000 mi

My 2019 Jeep Cherokee with 74,950 miles has a Power Transfer Unit failure and my VIN is not included in the NHTSB recall. When I took my car in for service on 11/4/26, I was told there is an indefinite delay on the replacement PTU. Additionally, because my VIN is not part of the the existing recall, the replacement will cost me close to $3000 IF it ever is available. I was also denied a “good will” warranty by my Jeep service department.

NHTSA ID

11775959

Incident

Nov 5, 2026

My service 4 wheel kept coming on I took it into mechanic and my transfer case and actuator failed 10/24/25. Also more recently I took car in again and my driveshaft had to be replaced on 10/20/26. My car is not even 10 years old and has had major repairs done I have t even reached 90,000 miles yet.

NHTSA ID

11774935

Incident

Oct 24, 2025

The PTU has shown a code of failure to communicate. My 4WD light was on stating Ned’s to be serviced. While driving and excellerating I would hear and feel a clunk. There was a whooping sound while driving, at first when turning and then increasing to more and louder. At 57,000. Miles when getting an oil change told the mechanic of the service light and asked if it could be on due to having changed a flat tire? He said my 4WD was working fine and not to worry about it. When I lost power at 30 miles an hour and it started to shudder I took it in to the dealership and they produced an inspection of problems neededing to be fixed costing approximately 10,000. Including the PTU failure. The vehicle was at 90,000. Now and no longer out of warranty. I was told they could get a PTU unit for at least 4 months if even then. That was leaving me without a vehicle. I took the vehicle (which I was told was safe to drive) to another private service station. They diagnosed more to me show pictures of a cracked differential and the seal to it warped and half off. They said this condition was a catastrophic accident waiting to happen. I have been put off ignored and told I have no proof that this was an issue under warranty.

NHTSA ID

11774721

Incident

Mar 13, 2026

ID-26-40 Addition of Power Transfer Unit (PTU) for All Model Years Jeep Cherokee (KL) to the Powertrain Service Center (PTSC) Pre-Approval

D-26-20 Addition of Power Transfer Unit (PTU) for All Model Years Jeep Cherokee (KL) to Powertrain Service Center (PTSC) Pre-Approval

Unable to Complete 01C Recall Drive Cycle C14A7-97 Active Technicians may experience the following: SYMPTOM: ● After performing Recall 01C, the vehicle may get a 'Service AWD' message on the EVIC.

Stop/Start Illuminated, 0x22 During Fork Wear Routine Technicians may experience the following: SYMPTOM: ● Negative response 0X22 after Recall 01C flash triggers one or more communication codes with controllers.

Backup Camera Poor Image Quality Inspection

Door Latch, Handle And Ajar Additional Service Information.