RoadVitals

2019 Jeep Cherokee

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1,611
+22 complaints in 30 days
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
11
Latest May 7, 2026
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
59
37 injuries, 0 deaths reported

Overview

Our database contains 1,611 NHTSA owner-reported complaints for the 2019 Jeep Cherokee, most frequently naming the powertrain (other), engine and electrical categories. 11 safety recalls have been issued covering this model year; and 407 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

11 campaigns cover this model year

View all 11

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
26V290000

POWER TRAIN

May 7, 2026
61,711 units potentially affected
The defect: Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
The risk: A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
The remedy: The remedy is currently under development. Interim owner notification letters explaining the safety risk are expected to be mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Chrysler (FCA US, LLC)Manufacturer number 40DView on NHTSA.gov
25V011000

POWER TRAIN

Apr 29, 2025
63,130 units potentially affected
The defect: Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
The risk: A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
The remedy: Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Chrysler (FCA US, LLC)Manufacturer number 01CView on NHTSA.gov
19V637000

STEERING:RACK AND PINION:PINION SHAFT; STEERING:RACK AND PINION:RACK

Aug 29, 2019
5,294 units potentially affected
The defect: Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
The risk: A loss of steering control increases the risk of a crash.
The remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Chrysler (FCA US LLC)Manufacturer number V99View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 1,611
Powertrain (other)
Filed Aug 12, 2026

Out of the blue my service 4 wheel drive indicator came up and I have been having power issues ever since. Everything points to my car should be u see this recall but it is not. This was a non collision related issue with my car. With the price of PTU replacements, I would like to have my vehicle included in the recall due to it checking all of the boxes.

NHTSA ID
11756487
Incident
Sep 24, 2025
ElectricalEnginePowertrain (other)
Filed Aug 11, 2026

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the messages "Reset - Start Unavailable" and "START/STOP System Unavailable" were displayed. Additionally, the contact stated that while driving on another occasion, the vehicle inadvertently stalled. The contact was unable to pull over, and the vehicle was pushed to the side of the road with assistance. The vehicle was restarted after a while and was driven to the residence; however, the failure reoccurred. The battery was disconnected and taken to an Auto Zone Store, where it was determined that the battery voltage was low. The contact replaced the battery; however, the new battery drained prematurely. An independent mechanic diagnosed the vehicle at the residence, and the throttle body was replaced, but the vehicle failed to restart. The vehicle was towed to a dealer, where it was determined that the PCM and TCM needed to be reprogrammed to restart the vehicle; however, the repair could not be completed due to a loss of communication, and the vehicle went into LIMP Mode. The vehicle was not repaired. The manufacturer was notified of the failure but declined to assist. The failure mileage was approximately 82,000.

NHTSA ID
11756217
Incident
May 31, 2026
Mileage
82,000 mi
Powertrain (other)
Filed Aug 11, 2026

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled unexpectedly. No warning lights were illuminated. The failure was a recurring failure. The contact associated the failure with NHTSA Campaign Number: 26V290000 (Power Train). The vehicle was towed to a certified mechanic and was repaired; however, the failure persisted. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The dealer stated that the part to do the recall repair was not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 80,182.

NHTSA ID
11756161
Incident
May 20, 2026
Mileage
80,182 mi
Powertrain (other)
Filed Aug 11, 2026

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 57 MPH and depressing the accelerator pedal, there was an abnormal grinding sound coming from the vehicle. There was an abnormal burning odor inside the vehicle. No warning light was illuminated. An independent mechanic or dealer was not contacted. The vehicle was not taken a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact associated the failure with NHTSA Campaign Number: 26V290000 (POWER TRAIN); however, the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 95,000.

NHTSA ID
11756157
Incident
Jul 28, 2026
Mileage
95,000 mi
Powertrain (other)
Filed Aug 11, 2026

While driving my car stalled at 2 different times only weeks after purchasing this used car. I took it back only for them to replace the battery with an aftermarket battery then having to get it replaced again at another location; following a parasitic draw, the PTU was noted as requiring replacement. Looking back at the recalls I’m not sure why my car isn’t included in this recall.

NHTSA ID
11756114
Incident
Apr 27, 2026
ElectricalSeat belts
Filed Aug 10, 2026

My driver side seat belt will not stay latched. The screen on my dashboard will freeze up and not turn on or off

NHTSA ID
11756094
Incident
Aug 10, 2026
Powertrain (other)
Filed Aug 10, 2026

The vehicle just shut off. There are 23 alerts codes.

NHTSA ID
11756093
Incident
Aug 7, 2026
Powertrain (other)
Filed Aug 5, 2026

The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 25V011000 (Power Train); and the contact was provided an unlimited warranty on PTU. The dealer was contacted and diagnosed the vehicle with a damaged PTU pending the repair. The contact stated that the dealer had exceeded a reasonable amount of time for the repair that was to be covered under the recall warranty. The manufacturer was made aware of the issue. The failure mileage was approximately 62,000.

NHTSA ID
11755003
Incident
Jul 26, 2026
Mileage
62,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

03-002-26

ELECTRICAL SYSTEM; ENGINE

Stop/Start Illuminated, 0x22 During Fork Wear Routine Technicians may experience the following: SYMPTOM: ● Negative response 0X22 after Recall 01C flash triggers one or more communication codes with controllers.

03-001-26

POWER TRAIN

Unable to Complete 01C Recall Drive Cycle C14A7-97 Active Technicians may experience the following: SYMPTOM: ● After performing Recall 01C, the vehicle may get a 'Service AWD' message on the EVIC.

S2208000045 REV.D

STRUCTURE:BODY

Backup Camera Poor Image Quality Inspection

S2523000003 REV.A

ELECTRICAL SYSTEM; STRUCTURE:BODY

Door Latch, Handle And Ajar Additional Service Information.

08-075-26 REV. A

ELECTRICAL SYSTEM

Rear Taillamp Condensation Clearing Procedure On occasion, vehicle exterior taillamp assemblies get fogged with a light layer of condensation on the SYMPTOM: inside of the lenses Fig. 1. This may be reported after the lamps have been turned on and brought up to operating temperature, turned off and then rapidly cooled by cold water (such as rain, or the water from a vehicle wash). Lens fogging can also occur under certain atmospheric conditions after a vehicle has been parked outside overnight (i.e. a warm humid day followed by clear cool night). This will usually clear as atmospheric conditions change to allow the condensation to change back into a vapor. Turning the taillamps on will usually accelerate this process. This bulletin is to communicate the procedure for rear taillamp condensation clearing.

21-027-26 REV. A

POWER TRAIN

Two Speed Power Transfer Unit Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): ? C1494-07 - PTU Fork Position-Mechanincal Failures. Customers m

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Jeep Cherokee by model year
YearComplaintsRecallsInvestigationsIssue Index
2027000—
2026320—
2025000—
2024000—
2023310—
2022483059.9
20211504064.9
20202783061.9
2019Viewing1,61111060.1
20186807159.9
20171,3256158.7
20161,4039260.8
20151,78011461.1
20142,63913359.2
2006170027.2
20012298160.7
20003697161.4
19993668161.0
199839811159.0
199739010263.1
199644710161.9
199560811967.7
19945199966.5
199341871566.7
19921135969.5
19912339667.7
19902709666.8
19891916366.4
1988974361.9
1987579767.9
1986218367.6
1985177465.4
1984774—
1983013—
1982022—
1981122—
1980132—
1979021—
1978120—
1977010—
1976041—
1975050—
1974031—
1973100—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.