2019 Ford F-150

On January 27, 2023, the Office of Defects Investigation (ODI) opened PE23-001 to investigate allegations of A-pillar trim panel detachment on model year (MY) 2011-2019 Ford Explorer vehicles. At the time of opening, the office had received 164 Vehicle Owner Questionnaires (VOQs) reporting this failure. ODI has received 671 VOQs regarding this failure, including 1 alleged crash and 2 alleged injuries. Some consumers have reported that the failure occurred while they were driving at highway speeds, with the detached trim panel entering the path of travel of the vehicle behind them, requiring the driver of the following vehicle to take evasive action. It is noteworthy that motorists who experience this type of road hazard are less likely to accurately identify the subject vehicle the item detached from and report the event to the NHTSA. In its April 17, 2023 response to ODI’s information request, Ford provided 175 consumer complaints (including field reports) and 14,162 warranty claims related to A-pillar trim panel detachment. Ford relayed that the subject vehicles utilize a plastic A-pillar bracket, which is bolted to the vehicle structure during assembly. The A-pillar trim panel is attached to the bracket utilizing 7 plastic clips. Contributory factors which have been identified by Ford as leading to the subject defect include incomplete installation at the assembly plant, inadequate part stack up, damage to fasteners during installation, and failure to follow proper repair procedure during windshield replacements or other services. On January 19, 2024, Ford filed safety recall 24V-031 for MY 2011-2019 Ford Explorer vehicles to address the subject defect. In the Part 573 Safety Recall Report, Ford identified that a detached A-pillar trim panel can create a road hazard for other road users, increasing the risk of a crash. The recall remedy includes an inspection of the existing A-pillar trim panel and, if necessary, the replacement of the component. The remedy A-pillar trim panels will be installed with an additional adhesive for robustness and utilize an inspection procedure to ensure full engagement of all the retention clips during installation. In view of the recall action being taken by Ford, ODI is closing this Preliminary Evaluation. The agency reserves the right to take additional action if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

All four tires are cracked after only approximately 18,200. Contacted company on October 26 and was told matter would be resolved in 1-2 days, have not heard from Nitto since even tho I’ve called, left voice messages, and emailed the company. My last resort was to hand write the CEO a letter.i am a cancer patient and i need my vehicle safe to use for transportation back and forth for chemotherapy.

NHTSA ID

11776599

Incident

Oct 26, 2026

Transmission started slipping and skipping gears. I have to replace the transmission now at a cost of $10100.

NHTSA ID

11775847

Incident

Nov 3, 2026

I am filing a complaint against Jess Ford of Pullman for refusing to perform a mandatory federal safety recall on my 2019 [Insert Truck Model]. The dealership's service department explicitly denied the repair, claiming the vehicle is "over the mileage restriction." Under federal law (Title 49 of the U.S. Code), authorized franchise dealerships are legally required to execute active NHTSA safety recalls free of charge, independent of the vehicle's mileage, provided it falls within the 15-year statutory period. My 2019 vehicle is well within this window. I request that the agency investigate this dealership's refusal to comply with federal safety regulations.

NHTSA ID

11775365

Incident

Jul 3, 2026

The vehicle suffered a sudden and dangerous internal transmission mechanical failure while driving. While attempting to clear a busy intersection, the 10R80 10-speed automatic transmission unexpectedly "neutraled out," causing a complete and total loss of forward motive power. The engine revved freely, but no power was sent to the wheels, leaving the vehicle completely stranded in the path of oncoming traffic. This created an immediate, life-threatening safety hazard, nearly resulting in a severe T-bone collision before the vehicle could be safely moved out of harm's way. The vehicle was driven directly to a certified Ford dealership, where technicians officially diagnosed the issue as a migrated CDF clutch drum bushing, an internal defect heavily documented under Ford Technical Service Bulletin TSB 24-2101. The failure occurred with no prior dashboard warning lamps or warning messages. The defective component is currently at the dealership and is available for inspection upon request.

NHTSA ID

11775265

Incident

Sep 22, 2026

I've had 4 transmissions since I bought truck in april. This is absurd. It jumps from 4th to 10th gear and slams back down randomly. Wrench light is back on in under 500 miles. Help!

NHTSA ID

11774945

Incident

Nov 1, 2026

i brought my car to the Ford dealer for a noise it was making. Truck was to dealership and i have been called several times with new estimates for the repair. Dealership sent me a video after initially telling me it would be a $6500 repair, they called to tell me it would be an $8500 repair. Now they want $ 10,500 for the repair claiming the cam phaser was bad and now that the engine is back together a cyclinder is bad

NHTSA ID

11774498

Incident

Oct 29, 2026

I am filing a safety complaint regarding a known manufacturing defect in the Variable Cam Timing (VCT) system of my 2019 Ford F-150 equipped with the 2nd Generation 3.5L EcoBoost engine. The vehicle currently has approximately 80,000 miles. The vehicle is experiencing severe cam phaser degradation due to failing internal locking pins, a widespread issue previously acknowledged by Ford under Customer Satisfaction Program 21N03. This mechanical failure causes a violent rattling noise upon cold starts, indicating a lack of oil pressure retention. More critically, as the component degradation worsens, it causes significant engine lag, severe hesitation during acceleration, and intermittent stalling. This presents a severe safety hazard, as the vehicle has experienced sudden power loss and hesitation while attempting to merge into high-speed highway traffic and execute turns, creating an immediate risk of a collision. Despite this being a well-documented factory defect in the 2017–2019 model years, Ford corporate has declined out-of-warranty or goodwill assistance to resolve the issue. I am requesting that the NHTSA investigate this systemic powertrain defect, as the unpredictable loss of propulsion and stalling poses a direct threat to driver and passenger safety.

NHTSA ID

11774178

Incident

Sep 23, 2026

TRANSMISSION. DOWN SHIFTING AND JERKING. PAID OUT OF POCKET TO HAVE TRANSMISSION REPLACED. HAD TO BRING BACK TO FORD WITHIN 60 DAYS FOR CONTINUED ISSUES WITH TRANSMISSION. TRUCK HAS 80,000 MILES ON IT.

NHTSA ID

11774065

Incident

Jul 1, 2026

25E10-S1 Owner letter

NEW VEHICLE DELIVERY HOLD - Emissions Recall 25E10 - Supplement #1 Certain 2018-2020 Model Year F-150 Vehicles With 3.3L Engines and 2016-2019 Model Year Explorer, Taurus, and Flex Vehicles With 3.5L Engines Powertrain Control Module (PCM) Reprogramming

Harvest Program 25H05 – Supplement #1 Certain 2011-2021 Model Year Vehicles Software Verification Harvest Program

Advance Notice – Customer Satisfaction Program 25N17 Certain 2015-2025 Model Year Multiple Vehicle Lines Rear View Camera Replacement If Required After Dealer Evaluation

Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k

For 20172026 vehicles equipped with a 10R transmission, a revision to the Road Testing Vehicle procedure has been made in the WSM, located in Section 307-01 > Diagnosis and Testing. This updated procedure improves the diagnosis of customer reported transmission concerns and aids in locating the proper root cause. During diagnosis and testing, details regarding whether the condition is more prevalent when the vehicle is hot or cold, throttle percentage at the time of occurrence, vehicle speed, the specific shift involved, and whether the issue occurs during transmission engagements (N>R, N>D, R>D, or D>R) should be noted. Engineering requests including these detailed operating conditions that will significantly assist with root cause analysis. Diagnosis, testing, and repair should use established labor times outside this article.