RoadVitals

2020 Jeep Cherokee

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
303
+17 complaints in 30 days
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest May 7, 2026
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
15
9 injuries, 0 deaths reported

Overview

Our database contains 303 NHTSA owner-reported complaints for the 2020 Jeep Cherokee, most frequently naming the powertrain (other), engine and electrical categories. 3 safety recalls have been issued covering this model year; and 388 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov

POWER TRAIN

May 7, 2026
61,711 units potentially affected
The defect: Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
The risk: A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
The remedy: Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Chrysler (FCA US, LLC)Manufacturer number 40DView on NHTSA.gov

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Sep 10, 2020
319,610 units potentially affected
The defect: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
The risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
The remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Chrysler (FCA US LLC)Manufacturer number W30-W37View on NHTSA.gov

STEERING:RACK AND PINION:PINION SHAFT; STEERING:RACK AND PINION:RACK

Aug 29, 2019
5,294 units potentially affected
The defect: Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
The risk: A loss of steering control increases the risk of a crash.
The remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Chrysler (FCA US LLC)Manufacturer number V99View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Powertrain (other)
Filed Sep 24, 2026

Power transfer unit failed similar to recall on other 2020 Jeep Cherokees, though our Jeep was not covered under the existing recall.

NHTSA ID
11766781
Incident
Sep 1, 2026
Engine
Filed Sep 24, 2026
Fire reported

Engine caught fire while parked

NHTSA ID
11766586
Incident
Sep 24, 2026
BrakesEngineFuel system
Filed Sep 23, 2026

On September 23, 2026, my wife was driving our 2020 Jeep Cherokee Trailhawk on I-65 South at mile marker 105.1 when the vehicle lost drive power and could no longer be driven. She became stranded on the side of the highway, and I had to pick her up. The vehicle also rolled while the gear selector was in PARK. We had it towed to Tom O’Brien Jeep dealership in Greenwood. Our vehicle is included in open safety recall 40D, NHTSA campaign 26V-290, involving the power transfer unit (PTU). The loss of drive power and rolling in PARK match the failure symptoms described in that recall. The specific mechanical cause still needs to be confirmed by the dealership. The Mopar recall lookup shows the recall is incomplete, the remedy is under development, and repair parts are not available. The vehicle is currently at the dealership. I am reporting an actual highway loss-of-propulsion incident and the vehicle rolling while in PARK. I am concerned about the risk of a crash or injury and the lack of an available recall remedy. Please document this incident under the existing recall and review the manufacturer’s response to vehicles that have already experienced these failures.

NHTSA ID
11766536
Incident
Sep 23, 2026
Powertrain (other)
Filed Sep 23, 2026

The contact owns a 2020 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 26V290000 (Power Train); however, the part to do the recall repair was unavailable. The manufacturer was contacted by phone and a case was filed.

NHTSA ID
11766446
Incident
Sep 23, 2026
Engine
Filed Sep 20, 2026

While driving my 2020 Jeep Cherokee Latitude Plus (2.0L turbo engine), the check engine light illuminated and the vehicle began misfiring with a severe loss of power and abnormal engine noise. A compression test confirmed lost compression in one or more cylinders. The dealer inspected the engine and diagnosed internal piston damage, consistent with piston ring land failure. Research shows this is a known failure pattern in 2019-2023 Jeep Cherokee turbo engines, including a pending class action investigation (Sauder Schelkopf) for premature engine failure caused by lost cylinder compression, misfire codes, and dealerships declining coverage. Reports describe melted pistons and collapsed ring lands, often in cylinder #2, possibly related to low-speed pre-ignition or the PCM incorrectly detecting fuel octane and over-advancing ignition timing. The failed engine components are available for inspection upon request. This failure occurred at highway speed with no prior warning beyond the check engine light, creating a safety hazard from sudden power loss. The engine is a 2.0L turbo GME (Hurricane) engine. Please investigate this defect pattern for a potential safety recall.

NHTSA ID
11765643
Incident
Aug 21, 2026
Powertrain (other)
Filed Sep 18, 2026

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. In addition, the contact stated there were recurring failures with rear wheels. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the dealer, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The contact referenced an unknown recall; however, the VIN was not under recall. The manufacturer was contacted by phone and made aware of the failure. The failure mileage was approximately 69,000.

NHTSA ID
11765272
Incident
Jun 18, 2026
Mileage
69,000 mi
Powertrain (other)
Filed Sep 18, 2026

Catastrophic PTU failure on an interstate (we had not yet received the recall notice at the time of the incident) - no power at all, going the speed limit of 65 mph - We were miraculously able to coast into a weigh station - We could have caused a crash, or been the victims of one - The car also rolled backwards, even in park, subsequent to this incident - Many of these cars are STILL being driven by owners who have no choice, since Stellantis has provided no remedy nor buyback incentives to owners - The current "fix" is to replace the PTU with a part that may also fail - Since this is a known, significant safety issue, how is the NHTSA working with Stellantis to get this situation remedied? Thank you -

NHTSA ID
11765172
Incident
Jun 14, 2026
Filed Sep 17, 2026

May 07, 2026 Manufacturer Recall Number40D NHTSA Recall Number26V-290 Recall StatusRecall Incomplete, remedy not yet available This Jeep is not drivable, it said service 4 x4 and there was grinding then it broke down in the middle of the road and had to towed to the dealer. The dealership says it part of the recall but they have no timeline on when the part will be available, so the jeep is not able to drive. Where do I go from here?

NHTSA ID
11765125
Incident
Aug 11, 2026

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

S2208000045 REV.D

STRUCTURE:BODY

Backup Camera Poor Image Quality Inspection

S2523000003 REV.A

ELECTRICAL SYSTEM; STRUCTURE:BODY

Door Latch, Handle And Ajar Additional Service Information.

08-075-26 REV. A

ELECTRICAL SYSTEM

Rear Taillamp Condensation Clearing Procedure On occasion, vehicle exterior taillamp assemblies get fogged with a light layer of condensation on the SYMPTOM: inside of the lenses Fig. 1. This may be reported after the lamps have been turned on and brought up to operating temperature, turned off and then rapidly cooled by cold water (such as rain, or the water from a vehicle wash). Lens fogging can also occur under certain atmospheric conditions after a vehicle has been parked outside overnight (i.e. a warm humid day followed by clear cool night). This will usually clear as atmospheric conditions change to allow the condensation to change back into a vapor. Turning the taillamps on will usually accelerate this process. This bulletin is to communicate the procedure for rear taillamp condensation clearing.

18-044-26

ENGINE

Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● **P0111-00 - Intake Air Temperature Sensor 1 Circuit Range Performance Bank 1. (In Active or Stored status) ● P0071-00 - Ambient Air Temperature Sensor Performance. (In Active or Stored status) ● P0072-00 - Ambient Air Temperature Sensor Circuit "A" Low. (In Active or Stored status) ● P0073-00 - Ambient Air Temperature Sensor Circuit "A" High. (In Active or Stored status) ● P0011-00 - Bank 1 Camshaft 1 Position Timing Over Advanced Or. (In Active or Stored status) ● P25E4-00 - B Camshaft Position - Unable To Achieve Locked Position Bank 1. (In Active or Stored status) ● P05BD-00 - Stop-Start Mode Switch Range/Performance. (In Active or Stored status) ● P0116-00 - Engine Coolant Temperature Sensor 1 Performance. (In Active or Stored status) ● P062B-00 - Internal Control Module Fuel Injector Control Performance. (In Active or Stored status) ● P0604-00 - Internal Control Module Random Access Memory Ram Error. (In Active or Stored status) ● P060C-00 - Internal Control Module Main Processor Performance. (In Active or Stored status)** ● P018B-00 - Fuel Pressure Sensor "B" Circuit Range/performance. **(In Active or Stored status)** ● P1CEA-00 - Boost Side EVAP Purge System Performance. **(In Active or Stored status)** ● P06DD-00 - Engine Oil Pressure Control Circuit Performance/Stuck Off. **(In Active or Stored status)** ● P00C6-00 - Fuel Rail Pressure Too Low - Engine Cranking. **(In Active or Stored status)** ● P0300-00 - Multiple Cylinder Misfire. **(In Active or Stored status)** Customers may also experience one or more of the following: ● **Oil Level High Warning in the Instrument Panel Cluster (IPC).** ● Fully Autonomous Parking Assist (FAPA) is not deactivated when accelerator pedal is pressed. ● Vehicle is not heating up fast enough at freezi

S2208000045 REV.C

Backup Camera Poor Image Quality Inspection

S1408000384 REV.J

ELECTRICAL SYSTEM

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Jeep Cherokee by model year
YearComplaintsRecallsInvestigationsIssue Index
2027000—
2026540—
2025000—
2024000—
2023310—
2022513059.6
20211624064.1
2020Viewing3033062.1
20191,64111059.3
20186847159.4
20171,3346158.4
20161,4069260.3
20151,78711461.1
20142,64613359.2
2006170027.2
20012298160.7
20003697161.4
19993668161.0
199839811159.0
199739010263.1
199644710161.9
199560811967.7
19945199966.5
199341871566.7
19921135969.5
19912339667.7
19902709666.8
19891916366.4
1988974361.9
1987579767.9
1986218367.6
1985177465.4
1984774—
1983013—
1982022—
1981122—
1980132—
1979021—
1978120—
1977010—
1976041—
1975050—
1974031—
1973100—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.