2021 Jeep Cherokee

Subject: Unreasonable Delay in Safety Recall Remedy (NHTSA Recall 26V-290 / FCA Recall 40D) – Request for Regulatory Intervention & Repurchase Enforcement I am the registered owner of a 2021 Jeep Cherokee (Current Odometer: 52,289 miles / 84,151 km). On May 7, 2026, FCA US LLC (Stellantis) issued Safety Recall 40D (NHTSA Campaign Number 26V-290) regarding a critical defect in the two-speed Power Transfer Unit (PTU). According to the recall notice, internal failure of the PTU can cause an unexpected and unrecoverable loss of motive power at any speed or allow the vehicle to roll away while in PARK, posing an extreme safety hazard to occupants and bystanders. As of November 11, 2026—more than six (6) months after the recall was announced—the status remains "Recall Incomplete, remedy not yet available." FCA US has failed to provide any parts, repair timeline, or interim safety solution. Due to this severe, unresolved safety defect, I was forced to park and place the vehicle into paid storage on September 13, 2026, as it cannot be safely operated or flat-towed behind my motorhome. The vehicle remains intact and available for inspection upon request. Under the National Traffic and Motor Vehicle Safety Act (49 U.S.C. § 30120), a manufacturer is required to remedy a safety defect within a reasonable time, or replace/repurchase the vehicle. Leaving a vehicle inoperable and hazardous for over half a year violates federal safety standards. I am filing this formal complaint to document FCA US's failure to provide a timely remedy and to support my formal demand for a manufacturer repurchase (buyback) of this defective vehicle.

NHTSA ID

11777186

Incident

Sep 12, 2026

I recieved a 4WD service error on my dashboard. I took it to my mechanic and they said the following codes came up. C14A7-97 PTU Motor P0606-49 Internal Control processor -internal electronic failure U0010-00 CAN interior bus I see that there are recalls for the PTU on other Cherokees for this year, so I want you to know it is happening to my vehicle too.

NHTSA ID

11776310

Incident

Nov 1, 2026

My power transfer unit went out, and has currently been sitting at a dealership since March 9, 2026 due to parts being on backorder.

NHTSA ID

11776299

Incident

Mar 6, 2026

The contact owns a 2021 Jeep Cherokee. The contact stated that while operating the vehicle, the message “Service 4WD” remained displayed. The vehicle was taken to the local mechanic who diagnosed that the PTU needed to be replaced. The vehicle was later taken to the local dealer who also diagnosed the vehicle with PTU failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 86,000.

NHTSA ID

11775916

Incident

Oct 30, 2026

Mileage

86,000 mi

The contact owns a 2021 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 26V290000 (Power Train); however, the part to complete the recall repair was not yet available. The contact stated that while driving at 45 MPH, an abnormal whining noise emanated from underneath the vehicle, and the vehicle experienced a loss of motive power. While attempting to accelerate, the engine RPM increased; however, the vehicle failed to accelerate. The contact pulled over and restarted the engine; however, the failure persisted. The vehicle was towed to the dealer for diagnostic testing, and the contact was informed that the power transfer unit (PTU) failed and required replacement. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 85,000.

NHTSA ID

11775625

Incident

Oct 13, 2026

Mileage

85,000 mi

The contact's daughter owns a 2021 Jeep Cherokee. The contact stated that while her daughter was driving, the vehicle stalled. The failure was more frequent after stopping at a stop light while attempting to drive at approximately 5 MPH. An orange warning light with the letter A inside a circle was illuminated, indicating a failure with the Automatic STOP/START system. The contact's daughter was able to restart the vehicle after 3 to 4 manual attempts. The failure was a recurring failure. The failure mileage was approximately 175,000.

NHTSA ID

11775374

Incident

Nov 1, 2026

Mileage

175,000 mi

I've been driving Jeep vehicles for the past 30 years. I currently drive a 2021 Jeep Cherokee. About a year and a half ago my four-wheel-drive needs service light lit up. I didn't think much of it at the time and thought it was just a dummy light that maybe a fuse needs to be changed. I eventually brought it to the dealer and they said that my transfer case is gone bad so now I don't have four-wheel-drive. In order to get four-wheel-drive I have to spend thousands of dollars to replace my transfer case and possibly even my exhaust. I thought when you bought a four-wheel-drive vehicle, you had a four-wheel-drive vehicle. Not that you would have to pay three years down the road to continue to have four-wheel-drive. Anyway, about six months ago I got on a waiting list for a transfer case since there is such high demand for transfer case cases as apparently there are thousands of other people having the same issue with myself. I put down a deposit six months ago to order the part and they probably will be calling me in the next 30 days to let me know the part is in. I've noticed online that there are thousands of vehicles that are being recalled, but apparently my VIN number is not one of them. I don't understand why my VIN number is not included since I'm having the same exact problem as all of these other people. Months ago I was trying every which way to contact Jeep about this issue, but could never find a good number or email to contact until today. I'm hoping that Jeep is going to help me out with my transfer case issue. If I have to incur this cost or not get reimbursed this will be the last Jeep I ever buy. Thank you- [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11775165

Incident

Jan 9, 2026

The contact owns a 2021 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 26V290000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 15 MPH, the vehicle lost electrical power. The message “Service 4WD” was displayed after the failure. The vehicle was towed to a local dealer, and the failure was associated with the recall. The manufacturer was made aware of the failure by telephone. The failure mileage was approximately 75,000.

NHTSA ID

11774229

Incident

Oct 25, 2026

Mileage

75,000 mi

D-26-20 Addition of Power Transfer Unit (PTU) for All Model Years Jeep Cherokee (KL) to Powertrain Service Center (PTSC) Pre-Approval

ID-26-40 Addition of Power Transfer Unit (PTU) for All Model Years Jeep Cherokee (KL) to the Powertrain Service Center (PTSC) Pre-Approval

Backup Camera Poor Image Quality Inspection

Door Latch, Handle And Ajar Additional Service Information.

Rear Taillamp Condensation Clearing Procedure On occasion, vehicle exterior taillamp assemblies get fogged with a light layer of condensation on the SYMPTOM: inside of the lenses Fig. 1. This may be reported after the lamps have been turned on and brought up to operating temperature, turned off and then rapidly cooled by cold water (such as rain, or the water from a vehicle wash). Lens fogging can also occur under certain atmospheric conditions after a vehicle has been parked outside overnight (i.e. a warm humid day followed by clear cool night). This will usually clear as atmospheric conditions change to allow the condensation to change back into a vapor. Turning the taillamps on will usually accelerate this process. This bulletin is to communicate the procedure for rear taillamp condensation clearing.

Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● **P0111-00 - Intake Air Temperature Sensor 1 Circuit Range Performance Bank 1. (In Active or Stored status) ● P0071-00 - Ambient Air Temperature Sensor Performance. (In Active or Stored status) ● P0072-00 - Ambient Air Temperature Sensor Circuit "A" Low. (In Active or Stored status) ● P0073-00 - Ambient Air Temperature Sensor Circuit "A" High. (In Active or Stored status) ● P0011-00 - Bank 1 Camshaft 1 Position Timing Over Advanced Or. (In Active or Stored status) ● P25E4-00 - B Camshaft Position - Unable To Achieve Locked Position Bank 1. (In Active or Stored status) ● P05BD-00 - Stop-Start Mode Switch Range/Performance. (In Active or Stored status) ● P0116-00 - Engine Coolant Temperature Sensor 1 Performance. (In Active or Stored status) ● P062B-00 - Internal Control Module Fuel Injector Control Performance. (In Active or Stored status) ● P0604-00 - Internal Control Module Random Access Memory Ram Error. (In Active or Stored status) ● P060C-00 - Internal Control Module Main Processor Performance. (In Active or Stored status)** ● P018B-00 - Fuel Pressure Sensor "B" Circuit Range/performance. **(In Active or Stored status)** ● P1CEA-00 - Boost Side EVAP Purge System Performance. **(In Active or Stored status)** ● P06DD-00 - Engine Oil Pressure Control Circuit Performance/Stuck Off. **(In Active or Stored status)** ● P00C6-00 - Fuel Rail Pressure Too Low - Engine Cranking. **(In Active or Stored status)** ● P0300-00 - Multiple Cylinder Misfire. **(In Active or Stored status)** Customers may also experience one or more of the following: ● **Oil Level High Warning in the Instrument Panel Cluster (IPC).** ● Fully Autonomous Parking Assist (FAPA) is not deactivated when accelerator pedal is pressed. ● Vehicle is not heating up fast enough at freezi