2021 Jeep Cherokee

While I was driving, I suddenly heard an extremely loud popping/banging noise that sounded like a gunshot. Immediately afterward, I discovered that the moonroof glass had shattered. Nothing fell onto or struck the vehicle, and nothing from inside the vehicle hit the glass. There were no warning lights, messages, or noticeable symptoms beforehand. The glass appeared to shatter suddenly and without an obvious external impact. To the best of my knowledge, the cause is unknown, and I am reporting the incident because the moonroof glass appeared to fail unexpectedly during normal driving.

NHTSA ID

11765006

Incident

Sep 13, 2026

Vehicle is a 2021 Jeep Cherokee Latitude Lux equipped with a 1-speed Power Transfer Unit (PTU) / Active Drive I system. The vehicle experienced an abrupt failure of the AWD system, triggering an immediate "Service 4WD" warning light on the dashboard. Dealership diagnostics confirmed trouble code C14A7-97 (Power Transfer Unit Rear Axle Motor Circuit - Component Internal Failure), requiring a complete PTU replacement estimated at $2,200. This vehicle is currently excluded from Safety Recall 40D (NHTSA Campaign 26V290000) solely because it utilizes a 1-speed PTU rather than a 2-speed PTU. However, code C14A7-97 confirms that the 1-speed units are suffering from the exact same internal mechanical and electrical component failures described in the active recall. The vehicle has been forced into permanent front-wheel-drive mode, causing a noticeable drop in handling and acceleration performance. This mechanical failure presents a sudden loss of drive power and a severe vehicle rollaway risk if the electronic parking brake is not manually cycled. NHTSA should investigate and expand Recall 40D to include 1-speed PTU Jeep Cherokees, as they share the same defective internal components and safety hazards.

NHTSA ID

11764839

Incident

Sep 1, 2026

The contact owns a 2021 Jeep Cherokee. The contact stated that while driving 50 MPH, the vehicle stalled. The "4WD" warning light was illuminated. The vehicle was started but failed to shift into gear. The vehicle was able to shift into reverse and was pulled over to the side of the road. The vehicle was towed. The dealer was contacted and associated the failure with NHTSA Campaign Number: 26V290000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted by phone and was made aware of the failure. The failure mileage was approximately 73,000.

NHTSA ID

11764799

Incident

Sep 13, 2026

Mileage

73,000 mi

While on a XXX road trip through [XXX] with my son, my Jeep was initially operating normally. We were leaving a hiking site when the Jeep gears would not engage. Soon the engine roared and popped into gear however it would not go over 30 mph and the engine went from idling to roaring with rpms going up to 8,000. We were in a small town and went to the local NAPA dealer who after examining the Jeep said he couldn’t address the issue and felt a new transmission maybe needed. Another local master mechanic advised it wasn’t the transmission and we could drive to the nearest Jeep dealer in [XXX]. While driving there, the car uncontrollably rotated between roaring, operating normally, and stalling out on hills. The Grand Junction dealer advised a total replacement of PTU Motor Component, according to the invoice. Since the Jeep was not operating properly, I approved the replacement. Fortunately the replacement was accomplished before the weekend. Upon arriving to pick up the Jeep, I was told there was a recall on this particular Jeep and issue. However since no repair had been decided upon - where we still are today, 4 months after I had to pay for the replacement parts and service. A total of $1,450.31 had to be paid by me. I’ve been informed by all parties that until a repair option is agreed upon, I remain out of pocket of these funds. I’m retired, living on a fixed income, paid for a warranty protection plan that I am still in compliance with, but I can’t be reimbursed until a repair plan is decided upon. The Jeep was basically inoperable, at least not safely. After the repairs were made, the Jeep is operating better than it had even before the incident occurred. I was not aware of the recall - guess since a repair decision had not been made, I was not notified of the issue. This is BS, sorry but that closely resembles how I feel. Please do something to aid my situation and help me get my funds back. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11764684

Incident

May 18, 2026

Car does not go into 4wd. Svc light is on. Now loud clanging under feet and car won’t go over 35 Moh

NHTSA ID

11764604

Incident

Sep 16, 2026

Driving to work, stopped at a stop light, upon resumption of driving there was a loud bang and my vehicle would not move. I had to have the vehicle towed and the PTU replaced. This was on May 8, 2026 just prior to the official recall notification. The repair was completed at AAMCO. On May 18, 2026 I became aware of the recall 40D / NHTSA 26V-290 for the PTU failure. I submitted claims for reimbursement on 5/18/26, 7/7/2026, 8/4/2026 and Stelanis automated response no parts or remedy available. I again contacted Stellanis on 8/25/26 Case Number 97657475 and asked to elevate for review by the reimbursement team, a follow up call today they again told me the case was closed there is no current remedy or parts available and they will not process any reimbursement claims and again closed my case.

NHTSA ID

11762978

Incident

May 8, 2026

The PTU is bad the vehicle can roll when in park.

NHTSA ID

11761995

Incident

Sep 1, 2026

The contact owns a 2021 Jeep Cherokee. The contact stated that while driving 10 MPH and attempting to stop at a stop light, the vehicle stalled and lost power. The contact attempted to shift into reverse or drive, and there was an abnormally harsh sound coming from the vehicle, and the vehicle became inoperable. The parking brake and 4x4 service light were illuminated during after the failure. The contact associated the failure with NHTSA Campaign Number: 26V290000 (Power Train). The vehicle was towed to the dealer to be diagnosed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was reached by phone and was made aware of the failure. The failure mileage was approximately 84,000.

NHTSA ID

11761854

Incident

Jul 24, 2026

Mileage

84,000 mi

Backup Camera Poor Image Quality Inspection

Door Latch, Handle And Ajar Additional Service Information.

Rear Taillamp Condensation Clearing Procedure On occasion, vehicle exterior taillamp assemblies get fogged with a light layer of condensation on the SYMPTOM: inside of the lenses Fig. 1. This may be reported after the lamps have been turned on and brought up to operating temperature, turned off and then rapidly cooled by cold water (such as rain, or the water from a vehicle wash). Lens fogging can also occur under certain atmospheric conditions after a vehicle has been parked outside overnight (i.e. a warm humid day followed by clear cool night). This will usually clear as atmospheric conditions change to allow the condensation to change back into a vapor. Turning the taillamps on will usually accelerate this process. This bulletin is to communicate the procedure for rear taillamp condensation clearing.

Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● **P0111-00 - Intake Air Temperature Sensor 1 Circuit Range Performance Bank 1. (In Active or Stored status) ● P0071-00 - Ambient Air Temperature Sensor Performance. (In Active or Stored status) ● P0072-00 - Ambient Air Temperature Sensor Circuit "A" Low. (In Active or Stored status) ● P0073-00 - Ambient Air Temperature Sensor Circuit "A" High. (In Active or Stored status) ● P0011-00 - Bank 1 Camshaft 1 Position Timing Over Advanced Or. (In Active or Stored status) ● P25E4-00 - B Camshaft Position - Unable To Achieve Locked Position Bank 1. (In Active or Stored status) ● P05BD-00 - Stop-Start Mode Switch Range/Performance. (In Active or Stored status) ● P0116-00 - Engine Coolant Temperature Sensor 1 Performance. (In Active or Stored status) ● P062B-00 - Internal Control Module Fuel Injector Control Performance. (In Active or Stored status) ● P0604-00 - Internal Control Module Random Access Memory Ram Error. (In Active or Stored status) ● P060C-00 - Internal Control Module Main Processor Performance. (In Active or Stored status)** ● P018B-00 - Fuel Pressure Sensor "B" Circuit Range/performance. **(In Active or Stored status)** ● P1CEA-00 - Boost Side EVAP Purge System Performance. **(In Active or Stored status)** ● P06DD-00 - Engine Oil Pressure Control Circuit Performance/Stuck Off. **(In Active or Stored status)** ● P00C6-00 - Fuel Rail Pressure Too Low - Engine Cranking. **(In Active or Stored status)** ● P0300-00 - Multiple Cylinder Misfire. **(In Active or Stored status)** Customers may also experience one or more of the following: ● **Oil Level High Warning in the Instrument Panel Cluster (IPC).** ● Fully Autonomous Parking Assist (FAPA) is not deactivated when accelerator pedal is pressed. ● Vehicle is not heating up fast enough at freezi

Backup Camera Poor Image Quality Inspection

If replacing $8474412A$ with $8474413A$ version, verify vehicle is proxied and configured properly. The 4412 part does not have RSD (SXM) capability. The 4413 part has RSD (SXM) capability and will not have an antenna connected. If replacement radio does not function, verify RSD sales code is added to configurator.