Owner-reported complaints naming the other system, filed with NHTSA
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Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above. Every record below is an owner-reported complaint about the 2018 Jeep Grand Cherokee submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 13 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
This car seat does not click into the base properly and I cannot loosen the straps properly. This form does not let me upload videos however, I do have video evidence of both malfunctions happening
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at 10 MPH, the wheels locked up. The contact was unable to identify which wheels had locked up. The vehicle began spinning in circles, and the vehicle crashed into a guardrail. The ABS warning light was illuminated. The contact was able to continue to drive; the driver sustained injuries to the head and lower back, and medical attention was provided. The air bags did not deploy. There was no reported fire or police report filed. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The approximate failure mileage was 98,000.
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 40 MPH, the engine revved but the vehicle hesitated while accelerating. However, the contact stated that the vehicle accelerated after removing the foot off the accelerator pedal. The contact stated that the Service Electronic Stabili-trak warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The dealer determined that the traction control sensor needed to be replaced. The sensor was replaced; however, the failure recurred. The manufacturer was made aware of the failure and determined that the part for the repair needed to be ordered. The failure mileage was approximately 30,000.
ABS light/Traction light comes on when I break or reverse. When I start up the car it is never on. The car jerks as it shifts to 2wd and I am informed that park sensor is off as well.
Problem #1: ABS sensor malfunction on all 4 wheels causing vehicle to stall on the highway. I could not accelerate and the whole vehicle was jerking. Huge safety issue. Problem #2: The screen/radio/navigation system malfunctioned while driving. The volume was going up and down, it was calling contacts in my phone, turning on air conditioning and heater, turning on seat warmer and cooler, changing radio/ songs, disconnecting and reconnecting to different bluetooths. Also a huge safety issue, I had to pull over until it stopped. Massive distraction.
I WAS DRIVING BETWEEN 50 - 55 MPH AND WITHOUT WARNING THERE WAS A REALLY HARD HIT AND LOUD NOISE THAT I THOUGHT MAY HAVE BEEN A BLOW OUT. IT WAS DAYLIGHT AND NO DEBRIS IN THE ROAD THAT I HIT TO CAUSE ANY DAMAGE. I HAD NEW TIRES THAT WAS APPROXIMATELY 5 MONTHS OLD AND 44,000 MILES ON MY VEHICLE. MY INSURANCE SENT OUT PEOPLE TO LOOK INTO THE SITUATION AND IT SEEMS THE RIGHT LOWER CONTROL ARM AND BALL JOINT SNAPPED WHICH IN TURN CAUSE THE WHOLE INSIDE OF MY TIRE TO BE SLASHED.
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 60-65 MPH THE VEHICLE FAILED TO ACCELERATE AND LOSS MOTIVE POWER. THE TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TOWN AND COUNTRY CAR AND TRUCK CENTER 10 CRAFT DR, ALAMOSA, CO 81101, (720) 230-5846, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.
AT A STOPLIGHT I PRESSED ON THE BRAKES AND THEY WERE TOO HARD TO PUSH DOWN AS I LOOK TO MAKE SURE I WAS IN DRIVE WHICH I KNOW I WAS AND I WAS I WAS IN DR. AND THEY WERE STILL TOO HARD TO PUSH DOWN SO I PUT IT IN PARK PUT IT BACK AND DRIVE IT PUSHED OUT AT FIRST AND THEN CHYNA KICKED ME BACK REALLY HARD SO I DID THAT ONE MORE TIME AND THEY FINALLY ENGAGED AND WE'RE WORKING SUNROOF TRACK KEEPS GOING OFF PROBLEMS WITH BLUETOOTH CONNECTION TO IPHONE CONSTANTLY WHEELS WE ARE OUT VERY VERY QUICKLY AT 17,000 MILES CAN ALREADY FEEL TRANSMISSION SLIPPING
I NEARLY DIED ON 5/8/19 DRIVING MY JEEP. I WAS GOING ABOUT 60MPH ON THE EXPRESSWAY IN THE FAR LEFT LANE. MY SOS 🆘 WENT OFF ON MY PHONE AND IMMEDIATELY I LOST CONTROL OF THE CAR AND WHEELS STARTED TURN INTO LEFT AND RIGHT. THERE WAS NO MORE POWER STEERING AND I HAD TO STRUGGLE AND FORCE THE WHEEL TO THE RIGHT AND LEFT SO I WOULDN'T CRASH INTO THE DIVIDER WALL ON THE LEFT AND CARS ON THE RIGHT WHEN IT WOULD CHANGE LANES. THIS WENT ON FOR WHAT SEEMED FOREVER. I REACHED FOR MY PHONE THAT WAS FLASHING AND PRESSED THE CANCEL BUTTON AND SHORTLY AFTER IT BEGAN TO CALM DOWN AND I BEGAN TO GET SOME CONTROL. I DON'T UNDERSTAND WHAT HAPPENED MY PHONE WAS NOT CONNECTED TO THE BLUE TOOTH IT WAS SITTING ON THE PASSENGER SEAT. YOU HAVE AN IMAGE THAT IS DESCRIBED AS A DEATH WOBBLE THAT IS SIMILAR ONLY MINE WAS MORE PROFOUNDLY SEVERE. WHAT IS THIS AND WHAT CAUSES IT? IT ALMOST KILLED ME. I COULD HAVE HAD MY GRANDCHILDREN IN THE CAR WITH ME. I DO NOT WANT TO GO IN TO JEEP AN THEY ACT LIKE THEY DON'T KNOW OR CAN'T FIND THE PROBLEM. THIS IS A DEADLY SAFETY PROBLEM AND I AM AFRAID TO DRIVE THIS CAR. IT IS SAFE AND THERE IS NO WARNING SIGN. FIX IT IMMEDIATELY, RECALL IT, EXCHANGE IT, OR REFUND IT.
THE GOODYEAR TIRES HAVE LITTLE TREAD LEFT AFTER 14,000 MILES. ALSO, THE KEVLAR GOODYEAR ARE HIGHLY SUSCEPTIBLE TO PENETRATION BY STAPLES. STAPLES! I CAN UNDERSTAND THAT NO TIRE IS IMPERVIOUS TO NAILS BUT I WOULD HAVE THOUGHT THAT WITH KEVLAR THESE TIRES SHOULD BE ABLE TO STOP A STAPLE. I GUESS NOT. PROBABLY THE MOST IMPORTANT ISSUE IS THE LACK OF TRACTION ON THE TIRES. THEY ARE ABSOLUTELY HORRIBLE IN THE RAIN. UNSAFE ACTUALLY. THESE TIRES NEED TO BE REMOVED FROM THE MARKET.
I WAS TRAVELING SOUTH ON CAMBRIDGE RD. AS I WAS APPROACHING A SHOPPING PLAZA, A VEHICLE WAS ATTEMPTING TO EXIT THE PARKING LOT OF THE PLAZA ALSO HEADING SOUTH. AS THE VEHICLE WAS ATTEMPTING TO MAKE THE LEFT HAND TURN, IT PULLED IN FRONT OF MY CAR, DRIVING ME OFF THE ROAD. I HAD TO SWERVE OUT OF THE WAY TO AVOID HITTING THAT CAR, AND WHEN I DID I CRASHED INTO AN ELECTRICAL POLE, DESTROYING THE ENTIRE FRONT END AND TOTALING THE CAR. THE AIRBAGS DID NOT DEPLOY AND THIS IS WHY I'M FILING THIS REPORT.
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH IN INCLEMENT WEATHER ON SNOW COVERED STREETS, THE VEHICLE SLID OFF THE ROADWAY AND CRASHED INTO A DITCH. THE CONTACT STATED THAT THE TRACTION CONTROL AND AUTOMATIC BRAKE ASSIST FEATURE FAILED TO PREVENT THE CRASH. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS DEPLOYED; HOWEVER, THE DRIVER'S SEAT BELT FAILED TO RESTRAIN THE DRIVER AND CAUSED INJURY TO THE LEFT SIDE OF HIS BODY. MEDICAL ATTENTION WAS NOT SOUGHT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO CROWE AUTO GROUP, LLC (303 TENNEY ST, KEWANEE, IL 61443, (309) 852-2188) AND REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 34153031. THE APPROXIMATE FAILURE MILEAGE WAS 1,544. *TT *JS
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH UPHILL, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND. AS A RESULT, THE VEHICLE TRAVELED ACROSS THE HIGHWAY AND CRASHED INTO AN EMBANKMENT. THE ABS AND SKID CONTROL INDICATORS ILLUMINATED. THE FRONT PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED RIB INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (CROWE AUTO GROUP, LLC, 303 TENNEY ST, KEWANEE, IL 61443, (309) 852-2188) WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER WHEEL WAS CORRODED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,558.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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